AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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807 results found
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Amateur Software
I'm trying to get to "Manage My Account" and your crumby software is running me around in circles. I can only get to a blank "Username Services" page.
Forget about the fact that I've had to enter all of my e-mail signatures twice now ... and that all of the other complaints about the software posted here seem accurate.
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RETURN IMPORTANT 9.8 FEATURES TO GOLD PROGRAM
The Corporate Officers of Oath, LLC who bought AOL are obviously a bunch of twit-brained Baboons. They are living proof that having money and power has nothing to do with intellect and good management.
And the programming staff are consummately STUPID. You took a good featured program and ******* it up. You removed many great features from GOLD, which is a real piece of ****, by the way. Hard to believe you twits get paid for this. Instead of correcting a problem, you just offer an excuse error message. What dorks. You removed the Drag and Drop function from the…
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stop someone from my account
someone got into my account and I don't have a cell phone for you to verify only computer.
Please contact customer support at 800-290-4726
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AOL Gold freezes up, won't load pages. Here I am with 2 tabs open both of which I can open articles, read content, and go back and forth be
Here I am with 2 tabs open, I can go back and forth opening articles, but when I try to access Equibase.com which is only on horses, it freezes up and refuses to load. "Timed out", "Oops...something went wrong" or the page goes white and I sit here watching a little blue circle go around. Gold has an anniversary coming up, which is THREE HUNDRED revisions since I signed up in January. What's up with a browser that still crashes??? Did everybody but me already move on to a better browser???
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
Thank you.
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Your advice did not work and you closed my case
I followed your advice, closed down for half an hour, restarted computer... and I still have rev.11.0.1589.
In this case, let me put you in touch with one of our AOL Desktop Gold Technicians to look more into this. Please call at 1-888-265-3733.
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Quick Find - Select All- Delete
Hello, I have the most difficult time cleaning out my mail box. PLEASE YOU COULD HELP IN THIS WAY:
Quick Find:
Then IF you would ADD these options:
SELECT ALL:
DELETE:I have to scroll to delete one email at a time..that takes hours that is why I don't do it. I have so many emails that I try to get people to send me messages in other ways. However I could quickly get ahold and manage my mail so much easier if for example:
QUICK FIND: gnc
then all my emails that say GNC would come up
then
SELECT… -
What do I have to pay in fee to get 36,678 incoming mails out of my computer
My idea is to return to your old AOL mode hat keeps customer on your site. At the rate you are going - and I have been with you 1993 (count the years!!) there will be one more leaving, if not many more. Wake up your customer service has gone down the drain.
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Old mail
If I'm finally able to open Old Mail and try to open one all I get is a blank gray box, the same thing I get when my bank sends me the weekly update. Norton has scanned my hard drive and nothing.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I see I have most AOL customers in the same boat I am in with AOL Gold. I have been with AOL since 1998 & gone through all the changes & up
To try again...I see I have the majority of AOL members thinking the same thing I do about AOL Gold...it is the worse program change I have used since my joining in1998. We don't need an inbox...it is useless & confusing. I maintain data bases of over 500+ names each. I had them all organized in my address book in groups that related to the subject matter. You destroyed my work by listing everything together in an A to Z listing. It has taken me days to reorganize them & you refreshed my book today & found invalid emails that…
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We appreciate your detailed feedback and we think we might have a couple of solutions for your slow performance. Please try the following:
scripted canned response that does nothing - aol answer to all problems that cures none - problem is with aol , not most users computers -
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Background vs Stationery
You obviously misunderstood, we didn't want your stationery, we want to be able to OUR OWN backgrounds like before. How difficult is that? You don't even understand what your customers want or need, yet you increase the rates? That's almost laughable. You're stealing from us. Why didn't you take notes of AOL 9.8.2 before you cut it off? You don't have a clue as to what we want or need. You're not even trying to satisfy us. Why not?
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I am having trouble reading the printed lines on Huffington/AOL News as the AVANTIS VIDEO is horrible and covers about 1/2 the screen.
As repeated the AVANTIS VIDEO should be removed permanently as it blocks about 1/2 the screen of what I am trying to read with annoying videos and no X to remove it. I am constantly removing other ads in order to read and see photos from articles I may like. Frankly it is getting a bit much and free AOL was much better than paying for it and getting poor service. I have had this email address since 1988 so not happy when it creates problems, blocks email I wish to receive, etc.
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quick print gone
Just had to install aol desktop gold on a new windows 11 computer. Unlike my aol on older computer, this new version does not have quick print option anymore. Why was this taken away, can it be put back. Quick print output is a bit different (and better) than doing through print/preview and takes less time.
Unfortunately, there is new functionality in Windows 11 that breaks our ability to do quick print. They are now pushing all print jobs into their own print preview window which doesn't work for many applications. We are working with them to try and resolve this issue.
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JUNK... 11.0.3376
PDFs are an abortion and will not save or transfer to others, or printable to your own computer
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So, Are we having problems again? I cant access any emails after 4/10
Aol loaded slow this morning, now I can't retrieve any emails after 4/10.
Yes, I restarted my computer, twice.I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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App Usage
I am very disappointed in your desk top Gold to say the least. Ever since I started with it years ago, my computer will periodically freeze up and I need to restart it – even with a brand new computer I truly have to restart my computer at least 12 – 15 times per day. I use this for work purposes and find that the storage on AOL gold is most inadequate and probably should be marketed to those only using it for family & friends - I run a business using it. I cannot get files I stored on…
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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what is this BETA ****.. It is missing everything up. How do I get rid of it.
every since the up dates my computer settings are all screwed up How do I uninstall the updates Jodi
We always release our updates to our beta volunteer community before releasing to everyone else. You can go to keyword: GMME and then restart AOL Desktop Gold.
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Stop requesting an Adobe Flashplayer update
Whenever I go to Settings or Help there is an alert to update to the latest version of Flashplayer. The latest version is already installed on my computer, and is updated regularly. When are you going to put together a real Tech Support team that doesn't include idiot kids from India or Pakistan, who only know how to play games on their cell phones. AOL has really gone off the deep edge.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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Huge complain to BBB
I have been struggling the problem past 2 weeks. I can not work my computer well after it was cleaned up by assist AOL. Since then my email had been not accessible. I called today 800 307 7969. Two costumer service hang up without explanation. If I did not hear from AOL authority people today, I will contact to BBB and attorney general for this solution. I have been 15 years member . I expect to be fixed this problem immediately. Please respond and tell me the problem. I can not wait any longer. I am already spending money to…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
We will have a technical agent reach out to you today in order to resolve the issue you are experiencing. Thank you for your understanding.
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