AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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799 results found
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Give me a share button so I can share articles like Pet food recalls with friends and family on Facebook!
AOL Gold needs a SHARE button so I can share information like pet food recalls with friends and family like I used to be able to do until AOL completely fcked up being able to share vital information by eradicating that option with its new unfriendly version. Why are we via my husband Paul Adler's bank account even bothering to remain paying AOL customers with a half ** constructed software service that is too paranoid and selfish to even provide a way to share information with others via our computer?
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We appreciate your detailed feedback and we think we might have a couple of solutions for your slow performance. Please try the following:
scripted canned response that does nothing - aol answer to all problems that cures none - problem is with aol , not most users computers -
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Our Technicians want to look more into this issue. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Gold freezes up, won't load pages. Here I am with 2 tabs open both of which I can open articles, read content, and go back and forth be
Here I am with 2 tabs open, I can go back and forth opening articles, but when I try to access Equibase.com which is only on horses, it freezes up and refuses to load. "Timed out", "Oops...something went wrong" or the page goes white and I sit here watching a little blue circle go around. Gold has an anniversary coming up, which is THREE HUNDRED revisions since I signed up in January. What's up with a browser that still crashes??? Did everybody but me already move on to a better browser???
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
Thank you.
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Background vs Stationery
You obviously misunderstood, we didn't want your stationery, we want to be able to OUR OWN backgrounds like before. How difficult is that? You don't even understand what your customers want or need, yet you increase the rates? That's almost laughable. You're stealing from us. Why didn't you take notes of AOL 9.8.2 before you cut it off? You don't have a clue as to what we want or need. You're not even trying to satisfy us. Why not?
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Old mail
If I'm finally able to open Old Mail and try to open one all I get is a blank gray box, the same thing I get when my bank sends me the weekly update. Norton has scanned my hard drive and nothing.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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stop someone from my account
someone got into my account and I don't have a cell phone for you to verify only computer.
Please contact customer support at 800-290-4726
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I see I have most AOL customers in the same boat I am in with AOL Gold. I have been with AOL since 1998 & gone through all the changes & up
To try again...I see I have the majority of AOL members thinking the same thing I do about AOL Gold...it is the worse program change I have used since my joining in1998. We don't need an inbox...it is useless & confusing. I maintain data bases of over 500+ names each. I had them all organized in my address book in groups that related to the subject matter. You destroyed my work by listing everything together in an A to Z listing. It has taken me days to reorganize them & you refreshed my book today & found invalid emails that…
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App Usage
I am very disappointed in your desk top Gold to say the least. Ever since I started with it years ago, my computer will periodically freeze up and I need to restart it – even with a brand new computer I truly have to restart my computer at least 12 – 15 times per day. I use this for work purposes and find that the storage on AOL gold is most inadequate and probably should be marketed to those only using it for family & friends - I run a business using it. I cannot get files I stored on…
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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JUNK... 11.0.3376
PDFs are an abortion and will not save or transfer to others, or printable to your own computer
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Your advice did not work and you closed my case
I followed your advice, closed down for half an hour, restarted computer... and I still have rev.11.0.1589.
In this case, let me put you in touch with one of our AOL Desktop Gold Technicians to look more into this. Please call at 1-888-265-3733.
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quick print gone
Just had to install aol desktop gold on a new windows 11 computer. Unlike my aol on older computer, this new version does not have quick print option anymore. Why was this taken away, can it be put back. Quick print output is a bit different (and better) than doing through print/preview and takes less time.
Unfortunately, there is new functionality in Windows 11 that breaks our ability to do quick print. They are now pushing all print jobs into their own print preview window which doesn't work for many applications. We are working with them to try and resolve this issue.
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This awful softwear makes me sign in every time ON MY OWN COMPUTER plus pay a monthly fee.
Now it is asking me for my phone number and when i put it in, I am told you will not accept it. I am ready to scrap this and start with a good email service like gmail. old aol was MUCH better than this.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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I am having trouble reading the printed lines on Huffington/AOL News as the AVANTIS VIDEO is horrible and covers about 1/2 the screen.
As repeated the AVANTIS VIDEO should be removed permanently as it blocks about 1/2 the screen of what I am trying to read with annoying videos and no X to remove it. I am constantly removing other ads in order to read and see photos from articles I may like. Frankly it is getting a bit much and free AOL was much better than paying for it and getting poor service. I have had this email address since 1988 so not happy when it creates problems, blocks email I wish to receive, etc.
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what is this BETA ****.. It is missing everything up. How do I get rid of it.
every since the up dates my computer settings are all screwed up How do I uninstall the updates Jodi
We always release our updates to our beta volunteer community before releasing to everyone else. You can go to keyword: GMME and then restart AOL Desktop Gold.
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Can't send as many photos
Used to be able to send 6 or more. Now it does good to send 2 and then usually only as attachments instead of copy & paste like I used to - to incorporate descriptions with the photos. It will stall and say letter can't be sent, try again in 5 min. If you try to send it like 3 x it will eventually tell you its too large a file.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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The Gold version doesn't bring over old PFC's properly and your techs know it, Address this fast as an imperative!
Gold can not bring over old PFC's in an orderly fashion.. Everyone's hard work to have an organized PFC has been destroyed by it coming over in an alphabetized fashion. If it would have to come over AS IS and then perhaps, give the option for some to have the option to elect alphabetized, would be respectful and optimal. I estimate at least 40 hours will be required *** around around to try to get it back in a semblance of order, so we can use it properly. This need to be acknowledged, and an effective solution with an expected…
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So, Are we having problems again? I cant access any emails after 4/10
Aol loaded slow this morning, now I can't retrieve any emails after 4/10.
Yes, I restarted my computer, twice.I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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for days my aol gold keeps freezing and saying not responding. I even spent money to have my computer refreshed only to have the exact same
days of not responding aol gold. i do not use you tube so that isn't the problem. all of aol services did the same thing using the aol gold browser. what in the world is wrong with it. spent money to have my pc tuned up only to still have the same exact problem. love aol, but, won't keep it if these issues aren't resolve soooooon.
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