AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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812 results found
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This awful softwear makes me sign in every time ON MY OWN COMPUTER plus pay a monthly fee.
Now it is asking me for my phone number and when i put it in, I am told you will not accept it. I am ready to scrap this and start with a good email service like gmail. old aol was MUCH better than this.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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So, Are we having problems again? I cant access any emails after 4/10
Aol loaded slow this morning, now I can't retrieve any emails after 4/10.
Yes, I restarted my computer, twice.I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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for days my aol gold keeps freezing and saying not responding. I even spent money to have my computer refreshed only to have the exact same
days of not responding aol gold. i do not use you tube so that isn't the problem. all of aol services did the same thing using the aol gold browser. what in the world is wrong with it. spent money to have my pc tuned up only to still have the same exact problem. love aol, but, won't keep it if these issues aren't resolve soooooon.
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AOL Desktop Gold- whenever I try to highlight and delete an email, the blue hightlight (signifying that email had been selected) won't m
AOL Desktop Gold- whenever I tryto highlight and delete an email, the blue hightlight (signifying that email had been selected) won't move to the next email.
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FIX THE EMAIL SYSTEM
after reading a new email and marking it unread the email will sometimes go in the old email folder. I mark it unread to go back to new it goes into new then I check old folder and it's back in the old folder. I can go back and forth with this all day trying to keep an email new. Very frustrating. I have had tech support at least 3 times now with no fix. Hate the GOLD/CAN'T TRUST IT
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eliminate AOL Care Portal
A pop up AOL Care Portal keeps popping up but you cannot close it unless you shut down the computer. HELP!!!!
Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Stop requesting an Adobe Flashplayer update
Whenever I go to Settings or Help there is an alert to update to the latest version of Flashplayer. The latest version is already installed on my computer, and is updated regularly. When are you going to put together a real Tech Support team that doesn't include idiot kids from India or Pakistan, who only know how to play games on their cell phones. AOL has really gone off the deep edge.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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Huge complain to BBB
I have been struggling the problem past 2 weeks. I can not work my computer well after it was cleaned up by assist AOL. Since then my email had been not accessible. I called today 800 307 7969. Two costumer service hang up without explanation. If I did not hear from AOL authority people today, I will contact to BBB and attorney general for this solution. I have been 15 years member . I expect to be fixed this problem immediately. Please respond and tell me the problem. I can not wait any longer. I am already spending money to…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
We will have a technical agent reach out to you today in order to resolve the issue you are experiencing. Thank you for your understanding.
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chat room issues
why did you put a "notify aol" button in chat rooms if no one is going to respond to them or do anything? So many evil nasty people saying hurtful things to others and when we try and send to you guys, it eithrr just never gets handled or it just loads and loads and loads and never sends. What's the point and when will the issue finally get taken care of in some form or another?
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Browser: Pages opening to blank black pages
Browser: Pages opening to blank black pages.
This is happening on about 1/4 of the sites I try to access.
What will go wrong next??
Please clear the browser footprints. Here is how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
If the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our technical agents further investigate this.
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Please provide an auto start up option on computer turn on as in the old days - fast and easy.
see above
This is available in settings -> General -> Startup
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GOLD loaded a whole bunch of old emails, but none of my current! Why????
I also hate AOL GOLD; it loaded a whole bunch of old emails, from I no not where, but none of my current. It also did not allow me to get to my emails saved on my computer and AOL. ALL, I say ALL my emails are gone; puff!
If you still encounter this issue please contact one of our Technical Support Agents at 1-888-265-3733. Our team is available 24/7 by phone.
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IF YOU CAN'T FIX THIS ****** PROGRAM THEN GET RID OF IT
I truly don't know how long we aol users are supposed to be putting up with this BS that you call a program but I'm **** sick and tired of getting upset every time I try to send email. Its either 'mail not sent because of an error' or 'wait 5 minutes and try again'... FIX THIS *. You have the nerve to charge us for a program that doesn't even work, doesn't perform to the low standards it was before this marvelous upgrade. * we'd be happy with the old version instead of this **** that doesn't work.…
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requested message or attachment does not exist. Code EC-4007
requested message or attachment does not exist. Code EC-4007 Every email. And the spam folder I am having to over and over try to delete. This is annoying after being with AOL for more than 20 years. I called and they said they had no idea why.
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Address book problems
I have spent the last hour on the phone with tech support trying to be able to edit and/or delete contacts in my address book. I have uninstalled the program and reinstalled it. Nothing the agent tried has worked and when I try to edit an address in the address book, no change is made. I also cannot delete any contacts.
I believe we spoke with you over the phone and your issue has been resolved. Please include more details if you continue to have issues.
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Browser
Not sure what is going on but when I try and go on the Kroger website I get this Please disable any pop up or ad blockers and try again.
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browser can not open many URL's
browser can not open many URL's. Why are you telling me to clear my footprints and then you close the comment?? You tell me to clear the footprints with most things I complain about. I ALWAYS clear my browser right away with any problem I encounter. I also at times sign off AOL and even restart the computer. But any problem I have still exists after all of that. Please....STOP TELLING ME TO CLEAR MY BROWSER and address the real problem!
If you still encounter this issue call us 1-888-265-3733. Our experts are available 24/7 by phone.
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How do you transfer browser saved passwords to a new PC? Export does not do it.
Transferring Browser passwords to new computer. Need to find a way to copy/transfer AOL Browser passwords (saved in settings-browser-passwords) to a new PC. Used a Laplink PCmover program (with ethernet cable) to transfer most of my Win 10 PC to a new Win 11 PC. Program seemed to work OK, The only thing I noticed at 1st was that ALL my saved passwords for all my Favorites site were not in the Settings-Browser-Password area. (and I must have 50-75 or more saved and still on my old PC) How do I get them transferred?
UNDER older export processes it…Thank you for bringing this to our attention. We are currently working to include the saved passwords in the export functionality. This should be available soon in an automatic update.
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does aol hire anyone that is not an idiot
never mind I was going to say that aol should try not to hire any more idiots but from reading the FAQ'S I see that aol only hires Idiots
- Don't see your idea?