Skip to content

AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • or

758 results found

  1. A majority of your news, on your news feed, is click bait. Years ago you only had 8 pages, now you have 71! Get rid of the click bait!

    It seems that ever Facebook is trying to eliminate/restrict click bait but AOL seems to be adding more of it daily. This, truly, doesn't speak well for AOL. or for how they consider the needs of their customers.
    Eliminate it!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  8 comments  ·  News  ·  Admin →
  2. AOL freezes when I try to send an email even if it does not have an attachment.

    Fix AOL. Improve the server. Get a faster and larger main frame.
    Why are you asking me?

    24th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  4. GOLD loaded a whole bunch of old emails, but none of my current! Why????

    I also hate AOL GOLD; it loaded a whole bunch of old emails, from I no not where, but none of my current. It also did not allow me to get to my emails saved on my computer and AOL. ALL, I say ALL my emails are gone; puff!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
  5. Adg is not working properly

    When i am opening ADG , it is not showing the mails and such , I have to restart my computer for itto works proprly

    24th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. 1 tried to reinstall my desktop gold but am having no results--**rac@aol.com,2199227823

    want updated desktop gold to this computer and have deleted my present aol gold, I pay my monthy membershipl dues.
    Re install desktop gold

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
  7. browser can not open many URL's

    browser can not open many URL's. Why are you telling me to clear my footprints and then you close the comment?? You tell me to clear the footprints with most things I complain about. I ALWAYS clear my browser right away with any problem I encounter. I also at times sign off AOL and even restart the computer. But any problem I have still exists after all of that. Please....STOP TELLING ME TO CLEAR MY BROWSER and address the real problem!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  8. 24th ranked

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. I am tired of having to report the need to fix Chat rooms everyday

    Will you please get the chat room fixed.. I am tired of having to report a bug every day. We should be able to see the Chat room listings, who is in the chat and then enter the chat and not have to go back and try again and again and again.. Please get your Tech to Fix this.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  10. AOL Desktop Gold intermittently displays my entered password on my Windows 7 desktop. Please fix the software so that the PW is not shown.

    This problem started when the latest release of AOL Desktop Gold was done in the last few days. The problem does not occur on my Windows 10 laptop. It is only on my Windows 7 desktop computer. It is a security concern because my password can be stolen more easily by hackers.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Responded  ·  Product Support responded

    Un-check the box next to Save Password on the sign on screen. This way you have to enter your password every time you log in.

    In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have on of our Technical Support agents further assist you.

  11. Not so fast....

    You guys think you're perceptive, sharp, cool, together and creative. You are none of those. Instead, you just sit at your computer screens to look busy so you don't get your *** fired, which you just so righteously deserve. You're like spoiled children let loose on a fools cyber playground which tells me the Oath corporate officers must be as inept and dense as you. Having money, control and power doesn't make you right, it just means you can, which in your case is neurotically misguided. Sad.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  12. GO BACK to the "BLUE" - it WORKED, GOLD DOESN'T and your TECH Supprt is even at aew as to fix some issues - YOU broke it, now YOU fix it!!!

    ADDRESS BOOK all messed up - will NOT keep names entered - BOMGUARD is on my computer more than I am - NOT A GOOD THING YOU DID!!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Responded  ·  Product Support responded

    Please report this problem to our AOL Desktop Gold team so they can investigate it further:

    1. Click the Help button in the top-right corner of the AOL Desktop window
    2. Select Report a Bug from the drop-down menu

    If the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.

  13. Please fix

    I just purchased a new HP Windows 10 computer and a message
    comes up on my Desktop that MY AOL SETTINGS ARE OUT-OF-DATE.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  14. Fix Your Flashplayer, your username service,and your window saver!

    Every time I get on Gold, the various windows I use are different sizes than what I had SAVED. THAT is NOT okay. Also, you have NOT upgraded your platform to accept the latest version of Adobe Flashplayer. I spent 2 hours with Amazon trying to figure out why I couldn't play "sample" Music on Amazon, Finally he did, after having me try every fix in the book; NONE of which worked because of AOL! The last 3 numbers of the latest version of Flashplayer are .161.Get your act together AOL, or I'm dropping you. I already had someone…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  15. When system TIMEOUT occurs, AOL loses password

    When leaving the computer for a time, Windows times out..
    Upon return, AOL demands its' Password - Even though the password has been saved.

    My Desktop AOL normally comes up without needing the PW. The 'saved password' was always copied to each new release of the Beta, but once that timeout occurs, the PW is required.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Admin →
  16. favorite places

    try to get into my portfolio thru favorite places and noting happens, spoke to tech support to NO avail. They don't know what they are doing! This aol gold is turning into aol lead!!!!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  17. in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete..

    in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete.....always getting error code EC-4020 and please try in 5 minutes

    Can you check on that

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →
  18. does AOL plan to fix this sending email problem or just keep its members constantly ****** off?

    oh just another day of being so ****** off that I can't send emails.. wait 5 minutes, wait another 5 minutes, then try again.. oh no, wait THIS 5 minutes and try it.. it didn't work? well wait 5 minutes and try again. Fix this worthless program or give us back all our money, give us back our dial up aol that at least worked.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Responded  ·  Product Support responded

    Please close and reopen the AOL Desktop Gold software and in case the issue persists, give us a call at 1-888-265-3733 and one of our technicians will further investigate

  19. No Service

    05 JAN 2023 - All day when I try to open an email, or link, I receive the prompt: it can't at this time, try back in 5 minutes. It should say "hours." I pay extra monthly; for what?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Admin →
  20. What 404 mean when a program won`t open?

    What does 404 mean when I try to open a site?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  • Don't see your idea?

Feedback and Knowledge Base