AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
- or
812 results found
-
I was not receiving any email for the day. This went on for 3 days and I had to call AOL to fix it...very frustrated and time consuming.
Every day I try to access my email and all I get is the email from the day before. I had to call 3 times so AOL could fix the problem.
-
Bad ADMIN info.
"RESPONDED ·
ADMIN
Product Support (Product Support, AOL) responded · Jan 11, 2018
The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db"My computer answers:
"Windows cannot find LOCALAPPDATA\AOLDesktopData\db".The correct path for the AOL Desktop Gold database folder is “LOCALAPPDATA\AOLDesktopData\db” (without quotes).
-
-
FIX THIS PLEASE!!!
I continue to have issues sending emails with embedded graphics - I get the email all ready to send and press SEND and it doesnt send. The word SEND continues to be in BOLD and not grayed out. It NEVER sends! Then I have to copy/paste the entire email over and make my attachments one more time. THEN it will send. Since I do a lot of graphic work (One of the main reasons that I liked AOL - past tense - is for the graphic capabilities) this is causing me much more work as it happens 90% of the…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I cannot download an email attachment or print an email to a PDF printer. I have reported this bug 3 times and no response.
Fix AOL Desktop Gold. I expect to get what I pay for. I have reported this bug 3 times and no response. This problem started within the last 2 weeks. I can go to AOL in a browser and then I can either download an attachment or print to a PDF printer. Why is it not working in AOL Desktop "Gold?" I have been using the same computer, with the same settings, with the same operating system, with the same network, with the same internet provider for at least 7 years. Also, get rid of all of the awful…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.
-
I have been on hold for 4 hours over a two day period, I can't open my mail and in the process it locks up my computer. WTF
Get rid of desk top Gold, we pay for a system that doesn't work and there is no one in tech support that has a clue how to fix anything. I have to go on Goggle to get to AOL Mail. Can someone PLEASE get to me. If this continues I going to cancel.
We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
make it consistent to connect
aol gold is a genuine pain **********. it routinely won't connect even now that i have reinstalled it into my new HP computer 5th generation with Spectrum 5G internet service. Sometimes it will connect the next day-- who knows why. it is very interrupting to my business. Maybe this is a good time to dump aol service.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Fire the AOL editors. They need to be replaced!
AOL editors suck. This is the headline story (for weeks now) - Stormy Daniels?? Stop trying to destroy America with your subversive dribble. Become a real news outlet, not a shameless panderer of all things liberal and imaginary. Go after the dems every once in awhile for all their countless sins under Obama and Clinton. Grow up editors, and do your job the right way!
-
surveys
Change survey from 1 to 10..some computers do not recognize 10 , thinks it's a 1 (giving a poor rating)
1 to 5 is sufficient -
Bug in New Spam Settings
I mistakenly added a word to the list of specific words and phrases (then realized it was a bad idea, as now hundreds of emails are being sent to the Spam Folder). When I try to remove it, I get an error: "We seem to have trouble sending this request. Please try again in 5 minutes. Code: Forbidden." No matter how many times I've tried, the "spam" word I want to delete won't go away! Please fix this!! I can provide a screenshot if you need it.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
AOL Gold Desktop doesn't recognize my Adobe Flash and PDF programs
Ever since I downloaded and have used the new AOL Gold Desktop, the program does not recognize that I already have Adobe Flash on my computer, no need to download it again for AOL's use. I keep it updated but not through AOL Gold Desktop. It works fine except for the constant "Download Adobe Flash" message. Same is true for PDF files, When I download a PDF file, I cannot read it from AOL Gold Desktop. I have to sign off, go searching for the PDF file, then read it separately. Tired of the error message to download Adobe…
Please give us a call at 1-888-265-3733 to have a technician investigate this for you.
-
When I copy and try to paste a second image, it will paste the first or previous image instead. Please fix this! It's very frustrating!
I have to shut down and restart in order to paste the current image I want to paste. It pastes the previous image instead of the current copied image. I've sent feedback about this problem before, but it has not been fixed. Are you listening, AOL Gold?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Uninstall older versions ?
Since I have AOL Desktop Gold I want to uninstall my older versions of AOL. I had to call support for problems downloading AOL Desktop Gold and after it was done, they said we aren't suppossed to remove the older versions. Is this true? I don't want excess versions on my computer. Is it OK then to remove them ?
In case you have finished running the import wizard to transfer any emails and other data from the old AOL Desktop to the new one, you can uninstall the AOL Desktop 9.8.2. If you haven’t run the Import Wizard yet, and you need help with that, please follow the steps from the following article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information
-
Just recently
Recently when I delete the messages in my SPAM Folder, they reappear in my RECENTLY DELETED MAIL Folder, so I have to delete them a second time. Please figure out why this is happening because it is annoying. I explained this to AOL Tech Support who took control of my computer but it continues to happen. Thank you. .
-
Mike Morris set up a lock up for my wife's computer and wants $299.00 a year to clean it up. This was from your gold set up. WHY?
stop the scams
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
It should be possible to read mail saved on one's PC without having to sign on to AOL
AOL is engaging in deception by telling users they can save mail on their PC. No, that is not true. If it was, users would be able to read it without signing on, would be able to back it up, and would be able to transfer it to another computer. This appears to be a ploy to force users to continue to pay for the desktop software indefinitely if they want to be able to read "saved" mail. AOL has had 5 months to restore this and other features that were available in older versions, and has failed to…
-
Adg security feature is annoying
I am unable to open different links from some emails because those are recognized to be fishy by Aol Dektop Gold, if I try to go on the web mail and open those links, even thought they a recognized by Malware bytes as being suspicious I can at least open them. since I use adg mostly, it is a very annoying feature, so please allow me to choose if I want to go to a website or not
I’d like to have one of our Technical Support agents look deeply into the issue you encountered with the address book. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone. Less
-
Why do you ask me if I want to sign in with fingerprint or code EVERY TIME?
If you use ADG on a desktop, why do you ask every single time I sign on to each screen name if I want to use a fingerprint or code? I do not. Its a desktop computer, which I assume ADG is used on mostly.
Ask once a month or once a week, but not every time.73rd ranked -
All contacts in my mailbox are getting e-mails from me with something from DROPBOX. My IT tech says AOL was hacked. Please advise.
All contacts in my mailbox are getting e-mails from me with something from DROPBOX. I never sent them out. AOL tech checked my computer and said it wasn't compromised . My IT tech says AOL was hacked, because he is getting calls from his clients who use AOL. The same thing is happening to their address books. Please advise.
We have an article dedicated to identifying suspicious activity and how to protect your account from future attacks. Please refer to the article here: https://help.aol.com/articles/account-management-identifying-suspicious-activity
If you need additional assistance for resetting your password, please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.
-
I have been an AOL member for over 20 years, and have used your program as my primary email program. Recently, AOL has discontinued the 9.8
I have been an AOL member for over 20 years, and have used your program as my primary email program. Recently, AOL has discontinued the 9.8 desktop version and substituted the new and improved AOL Desktop Gold, for $5 per month.
I find that the new AOL Desktop Gold version is absolutely terrible. There are so many bugs – that I’m not sure if AOL did any kind of beta testing before releasing this garbage.
For example:
In the past versions, when one opened up AOL it would automatically open up the READ tab and you would automatically see all…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases.
Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
- Don't see your idea?