AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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799 results found
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When I compose an e-mail, I cannot indent the first line of paragaphs using the Tab key. When I try to indent, the cursor disappears!
Allow the tab key to indent at the start of a paragraph
Please check if you have the option enabled. Click on Mail option > Mail Settings > select the General tab > check the option “Use tab key to indent when writing an email”
Changes are saved automatically.
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Since comments are closed on my issue...
I had reported the following: "Report a Bug" has no confirmation/follow-up, so here is the issue:
I reported this issue in the "Report a Bug" area. Every attachment I attempt to download is corrupted. For example, a 65.7 KB Excel file saves as 2 KB, and no information is present in the file upon opening. This has happened in the last 6 files I downloaded, the most current being today. This is TOTALLY unacceptable! Luckily, I can forward to my work email address...what about the people who have no other email address? This needs fixed immediately! I was asked to… -
AOL GOLD IS AWFUL!!!
We should not have to pay for this until you get it working right. We all deserve refunds. Every time I go into my email there are email's I already deleted. I try and send an email, especially when there is an attachment and it doesn't send or it takes a very long time. I went in today and there was nothing showing in my in box, when I know for a fact there was. I have to re-start several times. It is so slow to start up. You have the never to keep taking things away from us and…
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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i cannot get into stories-tells me unauthorized. i pay for this aol gold monthly. fix the problem.
aol gold now gives me "UNAUTHORIZED" when i try to read a story. either this gets fixed or i go with another carrier. called tech support and they could not fix it. i am disgusted!!!!!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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If a person can't sign-on because he forgot his password, how can you expect him to log-on to let you know there's a problem?
Why not try being user friendly? Phoning a landline would work in my case. But sending am e-mail to an account that you can't log-on to seems like a waste of everyone's time.
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More issues with ads
When an email won't open for 2 or 3 minutes its a problem for me. When it won't open because the ******* ads aren't loaded first on the margin of the email thats really a problem for me. Its happening more and more. My computer freezes up because the ads aren't loaded, I can't do anything but hard crash my computer or use control alt delete and restart the whole **** machine. I can leave aol open, go play a game and come back and its still frozen, I have to restart to be able to write an email. Its…
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications.
In case you continue to experience performance issues, please call us at 1-888-265-3733.
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using aol gold on a desktop computer windows 11. When I open aol gold and then go to read mail ..I get a half screen display of my inbox. I
update aol gold to automatically display full sized screen when opening read mail or the news. Have to hit expand screen each time I view emails or news window
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no more "next" to read an article
Please go back to making an article easy to read without having to hit "next" a billion times...Its so **** annoying. I usually just say f it and x out of the story. I mean its not like we are 5 years old and playing a game on the computer. I am thinking of switching to another server cuz this is some ********!!
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Have AOL Desktop Gold be able to open multiple sites as do other email carriers.
Fix AOL Desktop Gold so that users are able to open it in multiple address sites at the same time on the computer they're using so that information and files can be transferred immediately. This would be a BIG improvement for users, ESPECIALLY paid users, to have access to their various sites at the same time not unlike other carriers.
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Sent to "Help" report a bug @ AOL; I see that AOL Desktop Gold has still not fixed the problem of reported SPAM addresses added to the "Bl
Sent to "Help" report a bug @ AOL;
I see that AOL Desktop Gold has still not fixed the problem of reported SPAM addresses added to the "Blocked" list that keep getting deleted so entire process must be repeated. from 190+ last night to 17 this evening, and the computer was not shut down during this period, just was "logged" out. 1st few times I reported this, someone in "Tech" wrote back that they were trying to figure out what was going on. Now, no replies even tho problem is ongoing. Does "Desktop" even care???
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AOL Gold
This is a complaint -- I have installed and re-installed AOL Gold several times -- after a short time it disappears from my computer -- I go to the install AOL Gold and click but nothing happens -- I generally have to call and have a tech re-install -- what is going on with this now I have it now I don't situation?
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Write mail area is the wrong size! Doesn't match "open" box size!
The new "write mail" area fir ab email composed is the wrong size! After composing a professional letter in the new area allowed, the person who opens the email finds large gaps between words in the email's sentences, because the box they open mail in doesn't match the size of the box it was written in! This causes the mail to auto-adjust leaving large gaps between words. This wastes my time trying to figure out how to size an email that won't have gaps and look unprofessional when it is opened. This did not happen with the old program.…
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Boredom Therapy
clean up that site. Too many ads, too many 'jumps' when trying to get to the "next" short part of the story - gets to where one needs a therapist to try to read some of the things you present. They COULD be enjoyable, I consider them mind warping.
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Why am I getting mail from friends in which the words are not words, but are gibberish symbols?? Twice in 24 hours. I CARE about
Why am I getting mail from friends in which words are not words but are gibberish symbols?? They did NOT send them that way, and I have no idea what they wished to say in the email. This is true on the computer, the phone, the notebook, anyplace there is AOL. EGAD, how incompetent can you be??? Reading WORDS is the point of email!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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When I pullup my gmcard, capital one account I can sign on and it opens up but after that I cannot get into the detail of my account.
I get a notice saying sorry. looks like we ran into a snag. We will fix it and try back in the future. It's been like that now for several weeks and can AOL GOLD fix it?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I don't like AOL Gold making my hard drive run 100% of the time I'm using AOL. Please stop that!
I have 3 different computers, and on all of them whenever I'm using AOL Gold my hard drive runs 100% of the time. The hard drives running 100% of the time when using AOL Gold needs to stop!!!
I would like to have an expert technician investigate this. Please give us a call at 1-888-265-3733.
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AOL Gold email needs to be remedied
When sending email and especially with attachments, frequently error messages appear and instruct to try again later. This rarely happened with previous versions of AOL. The new "Gold" should not have been rolled out until it was better prepared
I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Issue happening for several weeks
Receiving error messages when trying to send emails from Desktop Gold.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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PROBLEMS SENDING MAIL
THIS IS OUTRAGEOUS.......HAVING PROBLEMS SENDING MAIL,CODE5016 !!!!!!!!!! TRY AGAIN IN 5 MINUTES & IN 5 MINUTES YOU STILL DON'T SEND THE MAIL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AOL GOLD IS THE MOST WORTHLESS "AOL" WE EVER HAD !!!!!!!!!!!!!!!!!!!!!!!!!!! YOU & YAHOO CAN GO TO **** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Why can't we delete Apps that we don't want? Ex. Tech Fortress blocks anything I try to do. Tried uninstall appeared to work still pops up.
If you'll are so helpful up front downloading these you should be the same if I decide I don't want it any longer, but Help desk has refused.
Sorry to hear Tech Fortress did not meet your needs. If you still have the subscription active you can cancel it by following these steps:
1. Visit MyAccount.aol.com.
2. Click My Services.
3. Click Subscriptions.
4. Click Manage next to the plan you’d like to cancel.
5. Click Cancel.
6. Click Cancel My Billing.
7. Select a reason for canceling from the drop-down menu.
8. Click Cancel My Billing.To uninstall it from your device follow the steps in this help article: https://help.aol.com/articles/install-and-uninstall-aol-tech-fortress-powered-by-appguard
If you need further assistance please reach out to our Technical Support agents by calling 1-800-827-6364
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