AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
- or
807 results found
-
News content is no longer news
I'm a 20 year aol customer. I use to get the majority of my news from the aol home page. No longer though. The first 2 or 3 items are as far as I go, because the remaining 75 or so items are a waste of my time, and I would think many others as well. Filled with topics generally found in People magazine. Not news. Maybe separate hard news into a dedicated category. I'd be glad to try again.
-
More issues with ads
When an email won't open for 2 or 3 minutes its a problem for me. When it won't open because the ******* ads aren't loaded first on the margin of the email thats really a problem for me. Its happening more and more. My computer freezes up because the ads aren't loaded, I can't do anything but hard crash my computer or use control alt delete and restart the whole **** machine. I can leave aol open, go play a game and come back and its still frozen, I have to restart to be able to write an email. Its…
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications.
In case you continue to experience performance issues, please call us at 1-888-265-3733.
-
Uninstall older versions ?
Since I have AOL Desktop Gold I want to uninstall my older versions of AOL. I had to call support for problems downloading AOL Desktop Gold and after it was done, they said we aren't suppossed to remove the older versions. Is this true? I don't want excess versions on my computer. Is it OK then to remove them ?
In case you have finished running the import wizard to transfer any emails and other data from the old AOL Desktop to the new one, you can uninstall the AOL Desktop 9.8.2. If you haven’t run the Import Wizard yet, and you need help with that, please follow the steps from the following article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information
-
I have been an AOL member for over 20 years, and have used your program as my primary email program. Recently, AOL has discontinued the 9.8
I have been an AOL member for over 20 years, and have used your program as my primary email program. Recently, AOL has discontinued the 9.8 desktop version and substituted the new and improved AOL Desktop Gold, for $5 per month.
I find that the new AOL Desktop Gold version is absolutely terrible. There are so many bugs – that I’m not sure if AOL did any kind of beta testing before releasing this garbage.
For example:
In the past versions, when one opened up AOL it would automatically open up the READ tab and you would automatically see all…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases.
Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
-
Rapid flashing AOL ads and law suits
I've got three emails open and my desktop email window. There are four, rapidly flashing ads driving me nuts and making me sick to my stomach, so that I can't work. Maybe you, AOL, don't care about that, but are you aware that, for someone with epilepsy, that type of rapid, flashing movement can cause a seizure? And perhaps a law suit? Do you actually believe that those ads sell anything? Maybe people click on them just to try to stop the movement, but if I could stop them long enough to read whose ads they are -- or when…
-
Since comments are closed on my issue...
I had reported the following: "Report a Bug" has no confirmation/follow-up, so here is the issue:
I reported this issue in the "Report a Bug" area. Every attachment I attempt to download is corrupted. For example, a 65.7 KB Excel file saves as 2 KB, and no information is present in the file upon opening. This has happened in the last 6 files I downloaded, the most current being today. This is TOTALLY unacceptable! Luckily, I can forward to my work email address...what about the people who have no other email address? This needs fixed immediately! I was asked to… -
AOL Gold
This is a complaint -- I have installed and re-installed AOL Gold several times -- after a short time it disappears from my computer -- I go to the install AOL Gold and click but nothing happens -- I generally have to call and have a tech re-install -- what is going on with this now I have it now I don't situation?
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
i cannot get into stories-tells me unauthorized. i pay for this aol gold monthly. fix the problem.
aol gold now gives me "UNAUTHORIZED" when i try to read a story. either this gets fixed or i go with another carrier. called tech support and they could not fix it. i am disgusted!!!!!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Sent to "Help" report a bug @ AOL; I see that AOL Desktop Gold has still not fixed the problem of reported SPAM addresses added to the "Bl
Sent to "Help" report a bug @ AOL;
I see that AOL Desktop Gold has still not fixed the problem of reported SPAM addresses added to the "Blocked" list that keep getting deleted so entire process must be repeated. from 190+ last night to 17 this evening, and the computer was not shut down during this period, just was "logged" out. 1st few times I reported this, someone in "Tech" wrote back that they were trying to figure out what was going on. Now, no replies even tho problem is ongoing. Does "Desktop" even care???
-
Why can't we delete Apps that we don't want? Ex. Tech Fortress blocks anything I try to do. Tried uninstall appeared to work still pops up.
If you'll are so helpful up front downloading these you should be the same if I decide I don't want it any longer, but Help desk has refused.
Sorry to hear Tech Fortress did not meet your needs. If you still have the subscription active you can cancel it by following these steps:
1. Visit MyAccount.aol.com.
2. Click My Services.
3. Click Subscriptions.
4. Click Manage next to the plan you’d like to cancel.
5. Click Cancel.
6. Click Cancel My Billing.
7. Select a reason for canceling from the drop-down menu.
8. Click Cancel My Billing.To uninstall it from your device follow the steps in this help article: https://help.aol.com/articles/install-and-uninstall-aol-tech-fortress-powered-by-appguard
If you need further assistance please reach out to our Technical Support agents by calling 1-800-827-6364
-
I tried to send (multiple times) messages with bcc typing the group name and when I try to send it comes up as an error. WHY?
Correct problem
This issue is most likely caused by the fact that the email contained too many recipients. AOL does not disclose the number of recipients or emails that can be sent at one time, but we recommend sending the email to a smaller group of recipients. You can split larger groups into multiple emails.
-
When I compose an e-mail, I cannot indent the first line of paragaphs using the Tab key. When I try to indent, the cursor disappears!
Allow the tab key to indent at the start of a paragraph
Please check if you have the option enabled. Click on Mail option > Mail Settings > select the General tab > check the option “Use tab key to indent when writing an email”
Changes are saved automatically.
-
If a person can't sign-on because he forgot his password, how can you expect him to log-on to let you know there's a problem?
Why not try being user friendly? Phoning a landline would work in my case. But sending am e-mail to an account that you can't log-on to seems like a waste of everyone's time.
-
Write mail area is the wrong size! Doesn't match "open" box size!
The new "write mail" area fir ab email composed is the wrong size! After composing a professional letter in the new area allowed, the person who opens the email finds large gaps between words in the email's sentences, because the box they open mail in doesn't match the size of the box it was written in! This causes the mail to auto-adjust leaving large gaps between words. This wastes my time trying to figure out how to size an email that won't have gaps and look unprofessional when it is opened. This did not happen with the old program.…
-
When I pullup my gmcard, capital one account I can sign on and it opens up but after that I cannot get into the detail of my account.
I get a notice saying sorry. looks like we ran into a snag. We will fix it and try back in the future. It's been like that now for several weeks and can AOL GOLD fix it?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
no more "next" to read an article
Please go back to making an article easy to read without having to hit "next" a billion times...Its so **** annoying. I usually just say f it and x out of the story. I mean its not like we are 5 years old and playing a game on the computer. I am thinking of switching to another server cuz this is some ********!!
-
Have AOL Desktop Gold be able to open multiple sites as do other email carriers.
Fix AOL Desktop Gold so that users are able to open it in multiple address sites at the same time on the computer they're using so that information and files can be transferred immediately. This would be a BIG improvement for users, ESPECIALLY paid users, to have access to their various sites at the same time not unlike other carriers.
-
using aol gold on a desktop computer windows 11. When I open aol gold and then go to read mail ..I get a half screen display of my inbox. I
update aol gold to automatically display full sized screen when opening read mail or the news. Have to hit expand screen each time I view emails or news window
-
I don't like AOL Gold making my hard drive run 100% of the time I'm using AOL. Please stop that!
I have 3 different computers, and on all of them whenever I'm using AOL Gold my hard drive runs 100% of the time. The hard drives running 100% of the time when using AOL Gold needs to stop!!!
I would like to have an expert technician investigate this. Please give us a call at 1-888-265-3733.
-
AOL Gold is Terrible need a new browser. inbox not necessary. cursor cannot open anything sometimes.my2018 emails disappear at times
why do you need inbox , new and old mail. inbox is redundant. liked the old way. my cursor at times cannot open anything and then i have to reboot or restart my computer every time. my 2018 messages disappear at times and then reappear at another time. Lower my price. I am paying for a inferior product. Like the old browser that was replace with Gold
- Don't see your idea?