AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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758 results found
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WHY CAN'T I SEND TO MYSELF ON ANOTHER BROWSER ????? ALSO WHY AM I GETTING A NOTICE TO TRY GOLD FREE *** WHEN I'M ALREADY PAYING YOU FOR SOM
ALREADY PAYING & GETTING NOTICE TO GET FREE GOLD FOR A MONTH, JUST LIKE WE DID A YEAR AGO OR YOU WILL SHUT US DOWN.????? WHAT IS GOING ON ????
FREE BLUE WORKS *** LET US USE IT *** BECAUSE IT WORKS *** THIS WE PAY FOR & DOES NOT WORK ***
If you received a Final Notice email to upgrade to AOL Desktop Gold, it means that you tried to sign into (probably inadvertently) the old AOL Desktop in the past few weeks. Since you already have the AOL Desktop Gold installed on your computer, you can ignore the Final Notice email.
Please import the saved data from the old software into AOL Desktop Gold. Please follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
If the problem isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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Unable to add multiple email addresses
When I try to add multiple contacts into the " To" line the line moves in the content box after typing 2 contacts, and then i need to click again on the " to" line and type in another contacts, then the bar moves again
Hi there! We are sorry about the issue that you are encountering. Our suggestion would be to access our help site on: https://help.aol.com/ where you can get in touch with us by tapping on the "Contact Us" button.
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I DO NOT WANT TO SEE THE NEWS EVERY TIME I LONG ON DURING THE DAY. THERE SHOULD BE AN OPTION TO SEE IT ONCE AUTOMATICALLY, WITH OPTIONS
IT'S OK TO SEE THE POP UP AUTOMATIC NEWS WHEN I FIRST LOG ON IN THE MORNING IN, BUT I DO NOT WANT TO HAVE TO GO THROUGH THE WELCOME SCREEN NEWS IF I AM OFF AND ON THE COMPUTER SEVERAL TIMES A DAY, JUST WANT TO CHECK AND RESPOND TO MY EMAIL ETC. THERE SHOULD BE AN OPTION ON HOW MANY TIMES A DAY I AM FORCED TO LOOK AT THE WELCOME NEWS SCREEN BEFORE I CAN ACCESS MY EMAIL ALL DAY LONG. AND I AM VERY SURE THERE ARE THOUSANDS LIKE ME WITH THE SAME THOUGHT. GET REAL…
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Why am I getting mail from friends in which the words are not words, but are gibberish symbols?? Twice in 24 hours. I CARE about
Why am I getting mail from friends in which words are not words but are gibberish symbols?? They did NOT send them that way, and I have no idea what they wished to say in the email. This is true on the computer, the phone, the notebook, anyplace there is AOL. EGAD, how incompetent can you be??? Reading WORDS is the point of email!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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IN THE KNOIW
Get RID of IN THE KNOW. If you try to watch it and you come in at the middle of a topic there is no way to repeat it. Also the screens are so fast you can write down a recipe or anything.
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AOL Gold is Terrible need a new browser. inbox not necessary. cursor cannot open anything sometimes.my2018 emails disappear at times
why do you need inbox , new and old mail. inbox is redundant. liked the old way. my cursor at times cannot open anything and then i have to reboot or restart my computer every time. my 2018 messages disappear at times and then reappear at another time. Lower my price. I am paying for a inferior product. Like the old browser that was replace with Gold
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AOL DESKTOP GOLD
I contacted AOL on 2/17 that i just purchased a new HP Windows 10
computer and a message keeps coming up
MY AOL SETTINGS ARE OUT-OF - DATE.
You suggested that I contact AOL Tech. which I did and they
reinstalled AOL Desktop Gold on 2/18.
Today I just received 2 messages on Desktop that
MY AOL SETTINGS ARE OUT-OF - DATE.
Please correct.The pop-up you are seeing is from a 3rd party email client on your computer, probably Windows Mail. The reason why it’s asking you to update the settings, is because your account was probably setup using an older/incorrect password, or the incoming/outgoing servers are using the incorrect ports.
In case you are not using Windows Mail, you can delete your email account from this application, by following the steps from the following Microsoft Support article: https://support.office.com/en-us/article/delete-an-email-account-from-mail-and-calendar-apps-dba65c49-648d-4d76-9f88-b7bc22a2cc3d
If you do want to use the Windows Mail app, we recommend following the steps from the article above to remove the account, and then re-add it by following the steps here: https://support.office.com/en-us/article/set-up-email-in-the-mail-app-for-windows-10-7ff79e8b-439b-4b47-8ff9-3f9a33166c60
Thank you.
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Lighten up on customers having to prove who they are to you!
Using a variety of online devices is NOT unusual and is NOT necessarily a security risk worthy of being challenged! At home I have a desktop AND a laptop. At work I use yet another computer. And my cell phone is yet another online device. So PLEASE don't make me run around to a second device just to prove to you that I'm ME!
If you continue to have login issues please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of Technical Support agents further investigate this.
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FIX IT!
There I am already signed on using gold when all of a sudden I hear, "Goodbye", and the message "Error retrieving Account Info Please Try Again." pops up! You had my account information that's why i was signed on...how the .............did you lose and kick me off? I know, I know, you'll merge this with other stuff. instead of doing that all the time, try fixing why it happens and when you do fix something,, yea right, how about you let us know if that isn't too much trouble. $17+ a month for aggravation! Going to stop very shortly and…
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Apparently
My OLD AOL desktop program would automatically disconnect from the braodband if the computer was silent for 10 minutes. AOL Gold does NOT do this. If I forget to sign out, it comtinues to be connected and use my broadband minutes for hours and hours or even days and days. Very VERY very frustrating. We need this to re reinstated into the Gold desktop.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.”
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McAfee not user friendly
I am enrolled in McAfee Security as provided via AOL Gold. I am not very happy with McAfee. When I initiate a scan of my computer, the app runs for hours with out any indication of what it is doing, finding or how far along it is on the completion of the scan. The old Super Antivirus Spyware was a much more user friendly and informative app.
I’d like to have one of our Technical Support agents investigate this. Please call us at 1-800-827-6364.
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window in "Write" email no longer is functioning as it should
The "write" window's text (at my normal size: Tahoma 12pt is no longer readable. the text is tiny and so is the preassigned text in the write window itself and nothing the AOL remote technician has been able to help. She wanted me to change the size/resolution of my computer screen, but I do not want to -- because it is at it's recommended settings
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FIX IT!
There I am already signed on using gold when all of a sudden I hear, "Goodbye", and the message "Error retrieving Account Info Please Try Again." pops up! You had my account information that's why i was signed on...how the .............did you lose and kick me off? I know, I know, you'll merge this with other stuff. instead of doing that all the time, try fixing why it happens and when you do fix something,, yea right, how about you let us know if that isn't too much trouble. $17+ a month for aggravation! Going to stop very shortly and…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Enlarging a page
When I try to enlarge a website by using the square box next to the red X, there's a pop-up showing a multiple split screen overlay. Please omit the split screen feature. All I want to do is enlarge the page like before.
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How about getting the bugs out of it?
One of many bugs in AOL Gold is emails I write and try to save to the Drafts folder take a minute or more to arrive there, and even when they finally do, they don't close, even if I then send the email. Instead, the Buttons to Send or Save as a draft buttons become active again, allowing me to save the email in the Drafts folder AGAIN. Meanwhile, the email I just sent, or thought I did, and which had disappeared from the Drafts folder, reappears, so that I will have TWO copies of the same email in the…
We are unable to replicate this issue and we would like to have an expert dig more into this. Please call 1-888-265-3733.
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I Cracked is not what it is cracked up to be!\
I cracked is not what it is cracked up to be in AOL Member Benefits
Can't access this included Member feature Eternally "Unavailable page" Try back later comes up.
Why Post it if does not work Come on AOL thought you were bigger than that Wake Up!Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send. For immediate assistance with this issue, please call us at 1-888-265-3733
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AOL Desktop Gold - Display Compatibility
AOL desktop gold is not displaying the email items and icon correctly on my computer. Whenever I hover over the email items it keeps on zooming and looks distorted. Icons are also missing when I hover over them. Tried to open this on safe mode and the distortion stopped happening but when I went back to normal mode this still keeps happening. I hope anybody can do something about this.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Stop the virus links which are appearing under the news articles. There is one today under the story about the diver finding the skeletons.
stop the virus links appearing under the news stories. There is another one today under the story about the diver finding skeletons in the river. It is the one on the left with the photo of the plastic surgery gone wrong on the female celebrity. If you click on it, it says your computer has a virus, and you must send in (ransom) or they will run up a bill.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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adg
It seems that often when aol comes up with a "new" plan/idea like two years ago when you rearranged MY favorites, they were forever messed up and I was unable to use them as I had previously. This time you altered MY emails and I needed tech support to be able to use the mail. PLEASE STOP tinkering with my personal computer items. It is unwanted and upsetting
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Since the last update I can no longer bring up the Stop $ Shop weekly circular
Since your last update I can noi longer bring up the Stop&Shop weekly circular. The URL opens to a dead Stop&Shop page with no access to the circular. I cleared my browser and signed off and on again. My neighbor is having the same problem on her computer. I called Stop&Shop. There is no problem at their end.
https://stopandshop.com/coupons-weekly-circular/weekly-circular/?store_code=0505
Hi there, we just released an update that will fix this issue. Please open your AOL Desktop Gold and sign in, then click on Help and select Check for Updates. Wait 5-10 minutes, then close and re-open AOL Desktop Gold.
To make sure the update was installed, go to Help – “About AOL” and make sure you have the 11.0.1732 revision.
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