AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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791 results found
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I have been an AOL member for over 20 years, and have used your program as my primary email program. Recently, AOL has discontinued the 9.8
I have been an AOL member for over 20 years, and have used your program as my primary email program. Recently, AOL has discontinued the 9.8 desktop version and substituted the new and improved AOL Desktop Gold, for $5 per month.
I find that the new AOL Desktop Gold version is absolutely terrible. There are so many bugs – that I’m not sure if AOL did any kind of beta testing before releasing this garbage.
For example:
In the past versions, when one opened up AOL it would automatically open up the READ tab and you would automatically see all…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases.
Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
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It seems that forever now, the "email-us" link STILL never is operating
It seems that STILL, forever, the "email-us" link NEVER works, is operational... ALSO, on the software drop-down, "check for updates" still never works...ALSO, the " computer protection plan, which is supposed to have a $750 per year free maintenance, repair, replace benefit(s), is NO longer free...They nowadays CHARGE a $75 fee to replace, repair computers, monitors and such... Just another rip off, and unfair greedy deal... Doctor Dave Bengard.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Uninstall older versions ?
Since I have AOL Desktop Gold I want to uninstall my older versions of AOL. I had to call support for problems downloading AOL Desktop Gold and after it was done, they said we aren't suppossed to remove the older versions. Is this true? I don't want excess versions on my computer. Is it OK then to remove them ?
In case you have finished running the import wizard to transfer any emails and other data from the old AOL Desktop to the new one, you can uninstall the AOL Desktop 9.8.2. If you haven’t run the Import Wizard yet, and you need help with that, please follow the steps from the following article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information
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If a person can't sign-on because he forgot his password, how can you expect him to log-on to let you know there's a problem?
Why not try being user friendly? Phoning a landline would work in my case. But sending am e-mail to an account that you can't log-on to seems like a waste of everyone's time.
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AOL Gold
This is a complaint -- I have installed and re-installed AOL Gold several times -- after a short time it disappears from my computer -- I go to the install AOL Gold and click but nothing happens -- I generally have to call and have a tech re-install -- what is going on with this now I have it now I don't situation?
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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using aol gold on a desktop computer windows 11. When I open aol gold and then go to read mail ..I get a half screen display of my inbox. I
update aol gold to automatically display full sized screen when opening read mail or the news. Have to hit expand screen each time I view emails or news window
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Every time I try to sign on I get the message that the software needed to sign on must be reloaded. Why was it erased at all?
When working off line w/Microsoft Word I keep getting a reminder that the software needed to sign-on to AOL needs to be added. Your pop-up message contaminated my Word data file and now I can't erase, close or access the file. Thanks a lot. I lost 1/2 hours work and now the file is inaccessible! It seems your software is erased every time I log off. Why? Why? I've been a loyal customer for over 25 years and you are on the verge of losing me.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Since comments are closed on my issue...
I had reported the following: "Report a Bug" has no confirmation/follow-up, so here is the issue:
I reported this issue in the "Report a Bug" area. Every attachment I attempt to download is corrupted. For example, a 65.7 KB Excel file saves as 2 KB, and no information is present in the file upon opening. This has happened in the last 6 files I downloaded, the most current being today. This is TOTALLY unacceptable! Luckily, I can forward to my work email address...what about the people who have no other email address? This needs fixed immediately! I was asked to… -
trying to clear cookies But does nothing when I click on clear footprints GOLD SUCKS
trying to clear cookies But does nothing when I click on clear footprints GOLD SUCKS
You don’t need to wait for a confirmation message, the Footprints will be cleared immediately.
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More issues with ads
When an email won't open for 2 or 3 minutes its a problem for me. When it won't open because the ******* ads aren't loaded first on the margin of the email thats really a problem for me. Its happening more and more. My computer freezes up because the ads aren't loaded, I can't do anything but hard crash my computer or use control alt delete and restart the whole **** machine. I can leave aol open, go play a game and come back and its still frozen, I have to restart to be able to write an email. Its…
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications.
In case you continue to experience performance issues, please call us at 1-888-265-3733.
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Why can't we delete Apps that we don't want? Ex. Tech Fortress blocks anything I try to do. Tried uninstall appeared to work still pops up.
If you'll are so helpful up front downloading these you should be the same if I decide I don't want it any longer, but Help desk has refused.
Sorry to hear Tech Fortress did not meet your needs. If you still have the subscription active you can cancel it by following these steps:
1. Visit MyAccount.aol.com.
2. Click My Services.
3. Click Subscriptions.
4. Click Manage next to the plan you’d like to cancel.
5. Click Cancel.
6. Click Cancel My Billing.
7. Select a reason for canceling from the drop-down menu.
8. Click Cancel My Billing.To uninstall it from your device follow the steps in this help article: https://help.aol.com/articles/install-and-uninstall-aol-tech-fortress-powered-by-appguard
If you need further assistance please reach out to our Technical Support agents by calling 1-800-827-6364
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Issue happening for several weeks
Receiving error messages when trying to send emails from Desktop Gold.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I DO NOT WANT TO SEE THE NEWS EVERY TIME I LONG ON DURING THE DAY. THERE SHOULD BE AN OPTION TO SEE IT ONCE AUTOMATICALLY, WITH OPTIONS
IT'S OK TO SEE THE POP UP AUTOMATIC NEWS WHEN I FIRST LOG ON IN THE MORNING IN, BUT I DO NOT WANT TO HAVE TO GO THROUGH THE WELCOME SCREEN NEWS IF I AM OFF AND ON THE COMPUTER SEVERAL TIMES A DAY, JUST WANT TO CHECK AND RESPOND TO MY EMAIL ETC. THERE SHOULD BE AN OPTION ON HOW MANY TIMES A DAY I AM FORCED TO LOOK AT THE WELCOME NEWS SCREEN BEFORE I CAN ACCESS MY EMAIL ALL DAY LONG. AND I AM VERY SURE THERE ARE THOUSANDS LIKE ME WITH THE SAME THOUGHT. GET REAL…
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no more "next" to read an article
Please go back to making an article easy to read without having to hit "next" a billion times...Its so **** annoying. I usually just say f it and x out of the story. I mean its not like we are 5 years old and playing a game on the computer. I am thinking of switching to another server cuz this is some ********!!
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Have AOL Desktop Gold be able to open multiple sites as do other email carriers.
Fix AOL Desktop Gold so that users are able to open it in multiple address sites at the same time on the computer they're using so that information and files can be transferred immediately. This would be a BIG improvement for users, ESPECIALLY paid users, to have access to their various sites at the same time not unlike other carriers.
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Sent to "Help" report a bug @ AOL; I see that AOL Desktop Gold has still not fixed the problem of reported SPAM addresses added to the "Bl
Sent to "Help" report a bug @ AOL;
I see that AOL Desktop Gold has still not fixed the problem of reported SPAM addresses added to the "Blocked" list that keep getting deleted so entire process must be repeated. from 190+ last night to 17 this evening, and the computer was not shut down during this period, just was "logged" out. 1st few times I reported this, someone in "Tech" wrote back that they were trying to figure out what was going on. Now, no replies even tho problem is ongoing. Does "Desktop" even care???
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AOL Gold email needs to be remedied
When sending email and especially with attachments, frequently error messages appear and instruct to try again later. This rarely happened with previous versions of AOL. The new "Gold" should not have been rolled out until it was better prepared
I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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GOLD FORUM
your closing of topics as duplicates when they are not + merging non related topics is doing nothing to repair multiple problems with gold - time to start listening to your paid subscribers + try to cure problems rather then censure them from public -
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PROBLEMS SENDING MAIL
THIS IS OUTRAGEOUS.......HAVING PROBLEMS SENDING MAIL,CODE5016 !!!!!!!!!! TRY AGAIN IN 5 MINUTES & IN 5 MINUTES YOU STILL DON'T SEND THE MAIL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AOL GOLD IS THE MOST WORTHLESS "AOL" WE EVER HAD !!!!!!!!!!!!!!!!!!!!!!!!!!! YOU & YAHOO CAN GO TO **** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Apparently
My OLD AOL desktop program would automatically disconnect from the braodband if the computer was silent for 10 minutes. AOL Gold does NOT do this. If I forget to sign out, it comtinues to be connected and use my broadband minutes for hours and hours or even days and days. Very VERY very frustrating. We need this to re reinstated into the Gold desktop.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.”
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