AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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812 results found
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Let me be able to keep up on what I am trying to read without blanking me out with adds
Stop all the adds that block the articles we are trying to concentrate on reading
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AOL ERROR 118 TIMEOUT. I Cant Log in to either of my computers, HELP
AOL ERROR 118 TIMEOUT. I Cant Log in to either of my computers, HELP
Please power cycle (reboot) your modem/router, by following these steps:
*Switch off and unplug the power from your modem/router.
*Leave both unplugged for 30 seconds.
*Plug the power back into the modem/router and verify that you are again connected to the Internet.If the problem persists, please contact your Internet Service Provider, to make sure the AOL domains, including the AOL Desktop software, are not being blocked on your network.
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Why can't I get mail settings on some computers, but not on others?
Why can't I get mail settings on some computers, but not on others?
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Desktop shortcuts
GEEZ LOUISE! Yet ANOTHER unrequested, unwanted, shortcut placed on my desktop today. If I left all of the shortcuts your worse-than-garbage program put on my computer, I wouldn't have room for the shortcuts I WANT on my desktop. One link to your garbage program on my desktop is enough.
Your GOLD program is SO VERY INFERIOR to the previous version, that I have given up and my 25 year membership with AOL ends this week.
So long, ****.
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Am I 100% AOL GOLD
I have been an AOL member for over 20 years. I am now 71 years old. I want to make sure I am 100% AOL GOLD. Thank you for helping me.I want to make sure I am secure and that all things are working for me. I have a Hewitt Packard computer. Please send me an email. my email is ****@aol.com. I trust AOL and that's why I have stayed with you. Thank you so much. Mary Coward
Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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email issues
When I try and move an email to another folder, or tag it as spam, my email page will reset and scroll all the way to top of page. This is a new issue and used to not do this. I want to go back to how it used to be,
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Favorites Don't want to hear what we want to say about that subject!!
Everytime I try to post something about the Favorites you remove it and say it is merged with another post.You don't want to hear about the failure of the Favorites!! Again you don't want to hear what we want to say only you what want to post on here on not!!
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Start covering Venezuala and how Socialism is working for them.
You need to start covering the real news. How about Venezuela and how socialism is working for their nation. Maybe you can prevent this from happening to America.by doing real reporting. AOL is more like a national tabloid of Hollywood rather than a real news organization.
Oh and try supporting the President. -
Eliminate ransomware in news story pop-ups.
While reading human interest stories in the news section I encountered a freeze screen with audio which informed me my computer was hi-jacked and I needed to call a phone number to rectify the problem. The story headline was "find the cat in the woodpile". This is not the first time this has happened. Yesterday the story was about an ancient document. In reading that story the message appeared after the second "NEXT" button. Please make this go away.
This is not an AOL pop up. I advise you to run a virus scan.
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TRASH IT!!!! FOR LAST 3-4 MONTHS I HAVE CALLED AND COMPLAINED ABOUT FAILED SERVICEIN DESTOP GOLD....I AM STILL GETTING SAME PROBLEMS OVER PA
FAILED DEST TOP GOLD AND THE AOL TECH ACKNOWLEDGES MY PROBLEMS WITH "SORRY SIR WE ARE FIXING PROBLEM,,! ONE TECH ADDED THE OLD AOL DESK TOP ICON TO MY DESK TOP SO I NOT USE DESKTOP GOLD. TODAY I CALL IN WITH SIMILAR REPORT OF LOST EMAILS WHICH I HAVE DRAFTED AND TRYING TO SEND. YESTERDAY'S jAN.25 INVESTMENT PROPOSAL WAS SUDDENLY LOST FROM MY PC AND NOT ABLE TO FIND ON BOMGARD....THIS SAME PROPLEM OCCURES 2 TIME IN DEC AND JAN BUT AOL REFUSES TO FIX....MY AOL LOST STOLEN MAIL IS AN CRITICAL IMPORTANT EMAIL TO M.OFARRELL OF AOL....ANY…
Sorry to hear about the continuous issues. We want to put you in touch with our Gold dedicated technical support so they can troubleshoot these issues further. Kindly give us a call at 1-888-265-3733, one of our specialists are available for you as we speak.
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why is local news for area code 33322 the miami herald you can only read the start of the story then if you want more you have to pay them
get rid of the miami herald for local news for south florida each time you try to read a story when you click on continue for the news story all you get if 15.99 to read it . i am already paying for aol service and always got local news without an extra charge please fix
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WTF
I go into help and get sent to a screen where i HAVE TO SIGN UP FOR IT!??? I have been trying to get the holidays removed from my calendar, I mean seriously HUEY LONG DAY??? Could do it before you guys IMPROVED it. Can't do it any more. Why do i pay you people? What do you do for me? This feedback screen is a perfect example. You don't read these things you ain't gonna answer me.
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I must be able to edit my birthdate since you system has the wrong birthdate.
My birthdate is wrong in your system. There has to be a way to edit my birthdate otherwise you are telling the state, hospital, FBI, Social Security, US Navy, US Army and VA are all a bunch of liars which you would be including my parents and the newspaper that reported my birthdate. Do not tell me you can not change it as I have been to computer programming school and I was taught that all information is not "set in concrete".
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OK I TRIED TO DO THIS BUT AFTER I CLICKED # 4 ALL IT KEEPS DOING IS LOADING I WAITED FOR OVER 5 MINUTES AND IT STILL DID NOT LOA
OK I TRIED TO DO THIS BUT AFTER I CLICKED # 4 ALL IT KEEPS DOING IS LOADING I WAITED FOR OVER 5 MINUTES AND IT STILL DID NOT LOAD, SO WHAT IS THE PROBLEM WITH YOUR APP, SO I STILL CAN NOT CANCEL, I DID TRY THIS SEVERAL TIMES
PLEASE FIX THIS-- MY ACCOUNT PROBLEM -
When I try reading AOL news, I only get close to the end of the article when I click next I get a blank page And then I have lost the welcom
Can't complete news items I click NEXT and get a blank page and then loose my welcome page. I have to click welcome in the top left corner and then start over, but still can not see the end of the article. This is enough to make me consider another option to AOL
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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If you are staying on Windows 7, do NOT reinstall Windows unless you want a hassle!
If you are staying on Windows 7, do NOT reinstall Windows unless you want to go through the hassle of copying system files.
I have a few Win7 computers and noticed that when I did a fresh install on one of them I could no longer download AOL Desktop Gold. It gave a "download error". I called tech support and they said Windows 7 is no longer supported, which is silly. Windows 7 still works perfectly.
I had to take the installation files and Program Files folders and copy them from another computer to make it work. 11.0.4125 is…
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I would like to use AOL chats on my devices, but you don't allow it!
I would like to use AOL chats on my devices, but as of now, you allow neither Linux computers, nor Android tablets to do so. You don't presently allow it, but that's really up to you, isn't it? Would you please accommodate it?
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Since last Update everything is messed up worse
Since the last update it seems everything is a mess ....worse than before if thats possible......Emails are a nightmare to send, all you get are either "try again in few minutes" or get errr msg!!! and still no staus available of mail sent......Why do you keep screwing it up??? Your making it worse each time!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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BETA 2561... Attempts to DELETE/REPORT SPAM on an email DO NOT ALWAYS WORK..
After installing this update, I cannot always get an email to be deleted.
Both the DELETE button at bottom and the right-mouse drop-down delete FAIL. ALSO REPORT SPAM does not work
After many attempts last night, two files finally disappeared minutes later.
Right now, It won't DELETE OR MOVE TO SPAM no matter what I try -
Fix whatever is causing the EC 4004 and EC 4008 errors when trying to read and send emails
Fix the cause of the frequent EC 4004 and EC 4008 errors that delay reading and sending emails.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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