799 results found

1. AOL ERROR 118 TIMEOUT. I Cant Log in to either of my computers, HELP

   AOL ERROR 118 TIMEOUT. I Cant Log in to either of my computers, HELP

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Please power cycle (reboot) your modem/router, by following these steps:
   *Switch off and unplug the power from your modem/router.
   *Leave both unplugged for 30 seconds.
   *Plug the power back into the modem/router and verify that you are again connected to the Internet.

   If the problem persists, please contact your Internet Service Provider, to make sure the AOL domains, including the AOL Desktop software, are not being blocked on your network.

2. AOL Background Processes never stop in Windows 10!!

   AOL Gold on Windows 10 will not stop running multiple background processes for the last 4 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of other apps work fine. Told I must pay an additional service for more $ before you will help us. Supervisors cannot tell us what to set in Windows 10 to stop this. All they do is try to sell us System mechanic. Not acceptable - we pay by the month for this icon & full support as you gave us no other choice in Windows 10! Please resolve asap. KIT users as they take our money & do not help if you wish a Class Action Suit to force them to give Gold for free if they so not fix - contact both each local BBB & Dept of Consumer Affairs ASAP!

   • PS - reporting this as many times as your app leaves background processes each time! Thanks for taking my monthly fee & not reaching out to help us.

   AOL Gold on Windows 10 will not stop running multiple background processes for the last 4 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of other apps work fine. Told I must pay an additional service for more $ before you will help us. Supervisors cannot tell us what to set in Windows 10 to stop this. All they do is try to sell us System mechanic. Not acceptable - we pay by the month for this icon & full support as you gave us no other choice in Windows 10! Please resolve asap. KIT users as they take our money & do not help if you wish a Class Action Suit to force them to give Gold for free if they so not fix - contact both each local BBB & Dept of Consumer Affairs ASAP!

   • PS - reporting this as many times as your app leaves background processes each time! Thanks for taking my monthly fee & not reaching out to help us.

   AOL Gold on Windows 10 will not stop running multiple background processes for the last 4 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of other apps work fine. Told I must pay an additional service for more $ before you will help us. Supervisors cannot tell us what to set in Windows 10 to stop this. All they do is try to sell us System mechanic. Not acceptable - we pay by the month for this icon & full support as you gave us no other choice in Windows 10! Please resolve asap. KIT users as they take our money & do not help if you wish a Class Action Suit to force them to give Gold for free if they so not fix - contact both each local BBB & Dept of Consumer Affairs ASAP!

   • PS - reporting this as many times as your app leaves background processes each time! Thanks for taking my monthly fee & not reaching out to help us.

   AOL Gold on Windows 10 will not stop running multiple background processes for the last 4 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of other apps work fine. Told I must pay an additional service for more $ before you will help us. Supervisors cannot tell us what to set in Windows 10 to stop this. All they do is try to sell us System mechanic. Not acceptable - we pay by the month for this icon & full support as you gave us no other choice in Windows 10! Please resolve asap. KIT users as they take our money & do not help if you wish a Class Action Suit to force them to give Gold for free if they so not fix - contact both each local BBB & Dept of Consumer Affairs ASAP!

   • PS - reporting this as many times as your app leaves background processes each time! Thanks for taking my monthly fee & not reaching out to help us.

   AOL Gold on Windows 10 will not stop running multiple background processes for the last 4 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of other apps work fine. Told I must pay an additional service for more $ before you will help us. Supervisors cannot tell us what to set in Windows 10 to stop this. All they do is try to sell us System mechanic. Not acceptable - we pay by the month for this icon & full support as you gave us no other choice in Windows 10! Please resolve asap. KIT users as they take our money & do not help if you wish a Class Action Suit to force them to give Gold for free if they so not fix - contact both each local BBB & Dept of Consumer Affairs ASAP!

   • PS - reporting this as many times as your app leaves background processes each time! Thanks for taking my monthly fee & not reaching out to help us.

   AOL Gold on Windows 10 will not stop running multiple background processes for the last 4 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of other apps work fine. Told I must pay an additional service for more $ before you will help us. Supervisors cannot tell us what to set in Windows 10 to stop this. All they do is try to sell us System mechanic. Not acceptable - we pay by the month for this icon & full support as you gave us no other choice in Windows 10! Please resolve asap. KIT users as they take our money & do not help if you wish a Class Action Suit to force them to give Gold for free if they so not fix - contact both each local BBB & Dept of Consumer Affairs ASAP!

   • PS - reporting this as many times as your app leaves background processes each time! Thanks for taking my monthly fee & not reaching out to help us.

   AOL Gold on Windows 10 will not stop running multiple background processes for the last 4 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of other apps work fine. Told I must pay an additional service for more $ before you will help us. Supervisors cannot tell us what to set in Windows 10 to stop this. All they do is try to sell us System mechanic. Not acceptable - we pay by the month for this icon & full support as you gave us no other choice in Windows 10! Please resolve asap. KIT users as they take our money & do not help if you wish a Class Action Suit to force them to give Gold for free if they so not fix - contact both each local BBB & Dept of Consumer Affairs ASAP!

   • PS - reporting this as many times as your app leaves background processes each time! Thanks for taking my monthly fee & not reaching out to help us.

   AOL Gold on Windows 10 will not stop running multiple background processes for the last 4 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of other apps work fine. Told I must pay an additional service for more $ before you will help us. Supervisors cannot tell us what to set in Windows 10 to stop this. All they do is try to sell us System mechanic. Not acceptable - we pay by the month for this icon & full support as you gave us no other choice in Windows 10! Please resolve asap. KIT users as they take our money & do not help if you wish a Class Action Suit to force them to give Gold for free if they so not fix - contact both each local BBB & Dept of Consumer Affairs ASAP!

   • PS - reporting this as many times as your app leaves background processes each time! Thanks for taking my monthly fee & not reaching out to help us.

   SEE HOW THEY LIKE IT, WATCH AS THEY JUST CONNECT THIS POST TO AN EXISTING THREAD WITH NO GUIDANCE HOW TO SET WINDOWS TO STOP THIS.

   AOL Gold on Windows 10 will not stop running multiple background processes for the last 4 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of… more

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  General  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   We are sorry to hear that you are experiencing issues with the AOL Desktop Gold, and we apologize for the inconvenience.

   You will see multiple CefSharp processes (along with the regular AOL Desktop Gold and Tray app processes) in your Task Manager in case you have several windows opened inside the AOL Desktop Gold (mailbox, email or browser), just like you would when having multiple tabs opened in external browses (Chrome, Firefox, Internet Explorer).

   Regarding the issue opening the AOL Desktop Gold, we have a few solutions for you.

   First of all we recommend updating the Windows operating system. It is essential to have the core components, of the operating system, up to date in order to ensure the best functionality for the applications on your system.

   To improve the performance of your computer you can enable only essential startup programs. To do that, please follow the steps from this article: https://help.aol.com/articles/enable-only-essential-startup-programs

   If you continue to experience issues opening the AOL Desktop Gold, please make an exception for the AOL Desktop Gold in the antivirus firewall, which might be blocking the application.

   In addition to this, we would appreciate it if you would send a report of this problem to our AOL Desktop Gold Team to have this investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.

   Thank you.

   We are sorry to hear that you are experiencing issues with the AOL Desktop Gold, and we apologize for the inconvenience.

   You will see multiple CefSharp processes (along with the regular AOL Desktop Gold and Tray app processes) in your Task Manager in case you have several windows opened inside the AOL Desktop Gold (mailbox, email or browser), just like you would when having multiple tabs opened in external browses (Chrome, Firefox, Internet Explorer).

   Regarding the issue opening the AOL Desktop Gold, we have a few solutions for you.

   First of all we recommend updating the Windows operating system. It is essential to have the core components, of the operating system, up to date in order to ensure the best functionality for the applications on your system.

   To improve the performance of your computer you can enable only essential startup programs. To do that, please follow the steps from this… more

3. WTF

   I go into help and get sent to a screen where i HAVE TO SIGN UP FOR IT!??? I have been trying to get the holidays removed from my calendar, I mean seriously HUEY LONG DAY??? Could do it before you guys IMPROVED it. Can't do it any more. Why do i pay you people? What do you do for me? This feedback screen is a perfect example. You don't read these things you ain't gonna answer me.

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  1 comment  ·  General  ·  Delete…  ·  Admin →

4. email issues

   When I try and move an email to another folder, or tag it as spam, my email page will reset and scroll all the way to top of page. This is a new issue and used to not do this. I want to go back to how it used to be,

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Duplicate  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →

5. It is horrible. We hate it.

   We need to be able to send mail without trying three or four times each time.

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

6. I must be able to edit my birthdate since you system has the wrong birthdate.

   My birthdate is wrong in your system. There has to be a way to edit my birthdate otherwise you are telling the state, hospital, FBI, Social Security, US Navy, US Army and VA are all a bunch of liars which you would be including my parents and the newspaper that reported my birthdate. Do not tell me you can not change it as I have been to computer programming school and I was taught that all information is not "set in concrete".

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Account  ·  Delete…  ·  Admin →

7. Start covering Venezuala and how Socialism is working for them.

   You need to start covering the real news. How about Venezuela and how socialism is working for their nation. Maybe you can prevent this from happening to America.by doing real reporting. AOL is more like a national tabloid of Hollywood rather than a real news organization.
   Oh and try supporting the President.

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Duplicate  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →

8. The Quick Find feature in email was better before AOL decided to "improve" it.

   Please fix the Quck Find feature in email so that it quickly finds ALL the email from one particular sender. If I ask for carpenter3@aolcom, it should show me ONLY the emails from that person. All of them listed one right after another instead instead of being innterspersed with other emails. That's how it was until today when an AOL technician installed a new version of AOL on my computer. The old AOL was better with regard to Quick Find. Hope my explanation makes sense.

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

9. Improve you news & update it

   Your news articles/reviews seem to run for ever & many are pure garage. The interview on "best before dates" has run its course weeks age , take it off & not interesting in the least. Why not try & improving AOL's name by posting better articles/reviews, your news is boring. It makes me want to get rid of my AOL acct.

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  1 comment  ·  News  ·  Delete…  ·  Admin →

10. web site is impossible to Delete previous Credit Card from Account !!!

    Make it easier to Delete Old Credit Card from Account, which currently does Not Work and requires going through the Tortures of the Damned to try to delete the old info there... Spent over an Hour and still nothing would delete old card number !!!
    Stop Telling People to Manage Subscriptions to do it, That Does Not Work !!!

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  AdminAOL Product Support (Admin, AOL) responded

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you 

    message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!

11. Desktop shortcuts

    GEEZ LOUISE! Yet ANOTHER unrequested, unwanted, shortcut placed on my desktop today. If I left all of the shortcuts your worse-than-garbage program put on my computer, I wouldn't have room for the shortcuts I WANT on my desktop. One link to your garbage program on my desktop is enough.

    Your GOLD program is SO VERY INFERIOR to the previous version, that I have given up and my 25 year membership with AOL ends this week.

    So long, ****.

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →

12. I can't sign on!!!!!!!!

    I'm in the loop from ****..... trying to sign on and keep being prompted back to previous AOL window.... YOU SUCK!

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    5 comments  ·  Account  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    One of our Technicians can help you with this Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

13. why is local news for area code 33322 the miami herald you can only read the start of the story then if you want more you have to pay them

    get rid of the miami herald for local news for south florida each time you try to read a story when you click on continue for the news story all you get if 15.99 to read it . i am already paying for aol service and always got local news without an extra charge please fix

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

14. network error

    Have been getting this error message for 1 week now. The error messages come up repeatedly after about an hour and then stop.The connection is fine. Please advise how I can resolve this ASAP.

    "Network Error
    We seem to be having some trouble connecting to the internet. Please check your internet connection and then try again"

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Please power cycle (reboot) your modem/router, by following these steps:
    Switch off and unplug the power from your modem/router.
    Leave both unplugged for 30 seconds.
    Plug the power back into the modem/router and verify that you are again connected to the Internet.

    If you still encounter issues call us at 1-800-827-6364.

15. Eliminate ransomware in news story pop-ups.

    While reading human interest stories in the news section I encountered a freeze screen with audio which informed me my computer was hi-jacked and I needed to call a phone number to rectify the problem. The story headline was "find the cat in the woodpile". This is not the first time this has happened. Yesterday the story was about an ancient document. In reading that story the message appeared after the second "NEXT" button. Please make this go away.

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    This is not an AOL pop up. I advise you to run a virus scan.

16. fix aol gold or i will close my account of 40 years ,have managment call me before i do

    Feature Unavailable
    We're sorry, something didn't work quite right. Please try again from home or contact us for assistance. IDID-4000.
    Residential Customers
    Business Customers

    Your Privacy Rights California Consumer Privacy RightsCalifornia Consumer Limit the Use of My Sensitive Personal InformationDo Not Sell or Share My Personal Information/Opt-Out of Targeted AdvertisingPoliciesContact UsSu

    46th ranked

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. aol desktop gold

    AOL Desktop Gold will not open completely.
    I keep getting an error message that something went wrong.
    While it is trying to open GOLD, an older version pops up

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    4 comments  ·  General  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.

18. BETA 2561... Attempts to DELETE/REPORT SPAM on an email DO NOT ALWAYS WORK..

    After installing this update, I cannot always get an email to be deleted.
    Both the DELETE button at bottom and the right-mouse drop-down delete FAIL. ALSO REPORT SPAM does not work
    After many attempts last night, two files finally disappeared minutes later.
    Right now, It won't DELETE OR MOVE TO SPAM no matter what I try

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Duplicate  ·  1 comment  ·  Delete…  ·  Admin →

19. Improving Linux compatibility of installer with latest Beta versions (.net 4.8 won't install)

    Hello everyone from Germany,

    AOL was my first ISP back in 1998 and I thought of what has become of this old classic.

    I learned about the Beta site and thought I'd give it a try on Linux using wine (wine is not an emulator).

    Unfortunately the installer crashed right away when it was trying to install .net 4.8.

    I posted the following but for this
    https://bugs.winehq.org/show_bug.cgi?id=54735

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

20. GOLD address file still not working correctly

    The Gold address book is still working correctly. I have had issues with this from the very beginning. If you transfer a name from 'All Contacts' into an address folder it will not stay in there. I also get duplications in the address folders. I have lost names in the address folders also. I have contacted AOL techs several times and they reset my address book only to have it not work properly again and again. You have advised me that you have reset my address book and refreshed the servers. You have a bigger problem than resetting servers. You guys try transferring a name from 'All Contacts' into an address folder then sign off and back on. That name will be gone. It is really getting frustrating. Let's get this fixed.

    The Gold address book is still working correctly. I have had issues with this from the very beginning. If you transfer a name from 'All Contacts' into an address folder it will not stay in there. I also get duplications in the address folders. I have lost names in the address folders also. I have contacted AOL techs several times and they reset my address book only to have it not work properly again and again. You have advised me that you have reset my address book and refreshed the servers. You have a bigger problem than resetting servers. You… more

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents look deeply into the issue you encountered with the address book. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.