AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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791 results found
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getting AOL to let me get into a website
How do I get AOL to let me get into a particular website? I cannot get on with my Computer but I can with my tablet. Has code of 138 whatever that means
I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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rebooted twice within a week and not good for aol to not work
yeah i had to reboot twice within less than a week my computer because aol was not working correctly press continue, would not open up till i rebooted the computer i get aol thru my A T & T bill, get it thru them...when the aol is not working my phone does not either and when you are unhealthy like me and your husband is out of town and your phone is not working....NOT GOOD.....it worked after i rebooted the computer...should not be happening and also sluggish when coming on....not good when you pay alot more for aol because…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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My aol desktop gold often freezes. I have the latest updates. Everything else on my computer works well. How can I fix this.
AOL Desktop Gold freezes.
Thank you for the feedback. Please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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Thank you for yet ANOTHER unwanted shortcut on my desktop
Every few days, your stinky program puts a shortcut to AOL on my desktop, DESPITE the facts that THERE IS ONE THERE ALREADY. Nor did I WANT or even try to get a second shortcut. You are making changes to my computer WITHOUT AUTHORIZATION which I wouldn't give you because you people can't do anything correctly, other than **** off your long standing customers with your absolute garbage changes to what was once a **** good program.
You folks really suck.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
1-888-265-3733. -
IMPROVEMENTS
The technician was very helpful ... however, the AOL GOLD system tends to freeze ... prevents you from doing work on many occasions and you must re-start your computer ... also, it ERRORS when you are sending BCC (bulk) e-mails to organizations and groups that before was much easier ... Spam is now controlled - if needed - from everyones computer, no need to have such restrictions! Thank You!P.S. Loyal customer since 2004!!N.B. Also, your images are not holding like they did previously?PPS Please Change Policy on BCC/Bulk so we can stay customer friendly!!
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PROBLEM: NO AUDIO ON ANY OF YOUR NEWS AND ENTERTAINMENT AND OTHER ARTICLES AS YOU CONTINUOUSLY POST EVERY DAY; MY AUDIO STOPPED A WEEK AGO
ALL AUDIO IN ALL OF YOUR NEWS AND ENTERTAINMENT ARTICLES THAT YOU CONTINUOSLY POST CEASED ABOUT A WEEK AGO YOUR TECHS SAY THEY CAN'T GET AUDIO EITHER BUT CAN'T FIX IT TGAT UTS A DEVELOPER PROBLEM; I JOINED AOL DURING YOUR FIRST YEAR OF EXISTENCE AND YOU HAVE ALWAYS HAD AUDIO; MY COMPUTER AUDIO WORKS FINE ON EVERYHING ELSE AND GOLD TOO UNTIL ABOUT A WEEK AGO. KARL GRIESBAUM, khglaw@aol.com
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Verification Code
Account verification (for AOL Desktop Gold on my desktop computer) is flawed because number of digits texted to me were greater than number of digits accepted in box where I was meant to type in the verification.
First code was 6 digits. NG. Hit "resend". Second code was 5 digits. NG. Hit "resend". Third code was 4 digits. This one I was able to type in, and therefore access my AOL Desktop Gold.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Signs me off
Suddenly every time I try to refresh the welcome screen it signs me off of AOL.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016
I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016 telling me to try again later yet all the other ones delete. I'm sick of it and want it gone!
Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 an
Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 and a message that needed an address to send the email. Looks like there is a bug in the system that did not give me the correct error message.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Subscription
I subscribe to AOL Gold and receive email on my Ipad and my Blackberry (thank God). When I try to sign on on my desktop or laptop, it says I dont have a subscription. Had AOL for free since 1996, now I pay and have issues.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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news bad idea in search box
I have no interest in you adding news to the search box. Please remove it. I was on the phone for an hour with 2 support techs who tried to remove this unwanted news. It is very uncalled for to try and make some one read **** they are not interested in
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Help
I haven’t been able to use aol since aol gold started. I’ve gone through turning the computer over to aol (bomgar) several times, being on phone for hours. Nothing works. Get mail through other means and on iPad. They said they’d would deduct —at least a year—of the amount I’ve been paying for years, but haven’t done that either. Just hate to go through telephone call again.
Please call our technical department at 1-888-265-3733, in order for our technicians to investigate this. Thank you.
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March Update #4 -Version 11.0.1713 : Your "Hot New!" shortcuts do not work!
HOT New! - keyboard shortcuts to get focus in toolbar (ctrl L for URL, ctrl J for read mail icon).......................NONE OF THIS WORKS either for me or for my friend on her computer. I have cleared my browser. I have signed off and on twice. IT DOES NOT WORK!
Control J only highlights the mailbox. It does not open it.
Control L does nothing.Do you test before you put things out?
The CTRL+J key combination, will highlight the Read mail icon (not open it). Once the icon is highlighted you can use the left and right arrows on the keyboard to select the other icons in the toolbar and press ENTER to open any one of them. CTRL+L will move the focus to the address box, so after pressing this key combination you can start typing a URL, then press enter to open it.
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Opening up news topics
Why do I have to click on a headline 3-4 times before the headline opens up? I have a new and fast computer. This issue is 100% AOL. Are you updating your old and aged system?
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Tool issue
Every time I try to permanently delete an email through the trash it will still show that there is emails inside. I did the basic troubleshooting like uninstall and reinstalling the app. Please fix this kind of issue. It's been going on for a week now.
This has been fixed in the latest version. You should receive an update soon with the fix.
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Bring back old AOL
Error messages a lot of the times I try to log-in.... sites that once opened, don't always... no choices in stationery (paper)... AOL *****! I'm paying all this money for the "new" Gold and getting less now than with the old version. Come on guys... listen to your members.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Create AOL Desktop Gold
AOL Gold has obviously been optimized for use on a phone, because on a PC, it doesn't work WORTH A ****. So, feedback: Actually create a version of AOL that is optimized for people who use keyboards on desktop computers, or allow us to go back to version 9.8.1
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Reuse of passwords
It really is a pain and a problem that you do not permit use of old passwords. It makes virtually impossible to remember one, and prevents me from getting into my account at a new computer.
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no one has anything good to say about aol, including me. Worse service ever. Agents are hard to understand and messed up my computer.
no one has anything good to say about aol. i am one of them. Agents from foreign countries are hard to understand and can't help.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
If you encounter issues call us at 1-888-265-3733.
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