AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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812 results found
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rebooted twice within a week and not good for aol to not work
yeah i had to reboot twice within less than a week my computer because aol was not working correctly press continue, would not open up till i rebooted the computer i get aol thru my A T & T bill, get it thru them...when the aol is not working my phone does not either and when you are unhealthy like me and your husband is out of town and your phone is not working....NOT GOOD.....it worked after i rebooted the computer...should not be happening and also sluggish when coming on....not good when you pay alot more for aol because…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Restoring Favorites
I saved my Favorites to my computer in case something happened I could restore them, well I deleted a folder by accident and when I went to the saved ones to restore the folder it won't open up, it keeps wanting me to save it again and again and it wont open the favorites I saved. How do I get the saved one to open up??
Please follow these steps:
1. Open the Favorite Places window.
2. Click Manage.
3. Select one of the following:
-Replace: Use this to replace your current Favorites with your backup copy or Favorites from your other Username.
-Append: Use this option to add to your existing list with your backup copy or Favorites from your other Username.
4. Navigate to the Favorites file that you saved, click the file to highlight it, and then click Open.
5. Close the Favorite Places window. -
Database cleaning?
why am I getting this garbage of "database is cleaning up files..." and after this runs, clickable links don't work in emails, my computer is so **** slow its unreal. It was bad before you started once again reinventing the wheel and screwing things up. Stop with this ******** already. We pay for your services and you do nothing but jack things up. Stop with the database ****.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL desktop gold software on AMD cpu
I have noticed that for some strange reason, the aol desktop gold software runs poorly on my desktop computer that has an AMD cpu.
Upon starting the software for the first time in the day, if any link is clinked, the software appears to freeze for a good 5 minutes before unfreezing itself.
Since this issue is only present on a computer running on an AMD cpu, a hotfix should be applied. My laptop has an intel cpu and the issue isn't present with intel.
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Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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getting AOL to let me get into a website
How do I get AOL to let me get into a particular website? I cannot get on with my Computer but I can with my tablet. Has code of 138 whatever that means
I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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With the last 4 or 5 beta fixes, nothing was fixed here
With the last 4 or 5 beta fixes, nothing of importance was fixed here. I can't account for anything prior to that as I have only started following this forum in the last 4 or 5 weeks. So the question is, what are these unimportant fixes?? I'm still waiting for, among other things:
Being able to sign in without trying many times.
Being able to use shortcut keys.
New carousel items & smilies.
Not freezing constantly.
Making the news drop the horrendous animal abuse stories.
Making visited links change color in AOL searches.
Making AOL Gold do everything faster.… -
Help
I haven’t been able to use aol since aol gold started. I’ve gone through turning the computer over to aol (bomgar) several times, being on phone for hours. Nothing works. Get mail through other means and on iPad. They said they’d would deduct —at least a year—of the amount I’ve been paying for years, but haven’t done that either. Just hate to go through telephone call again.
Please call our technical department at 1-888-265-3733, in order for our technicians to investigate this. Thank you.
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Thank you for yet ANOTHER unwanted shortcut on my desktop
Every few days, your stinky program puts a shortcut to AOL on my desktop, DESPITE the facts that THERE IS ONE THERE ALREADY. Nor did I WANT or even try to get a second shortcut. You are making changes to my computer WITHOUT AUTHORIZATION which I wouldn't give you because you people can't do anything correctly, other than **** off your long standing customers with your absolute garbage changes to what was once a **** good program.
You folks really suck.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
1-888-265-3733. -
IMPROVEMENTS
The technician was very helpful ... however, the AOL GOLD system tends to freeze ... prevents you from doing work on many occasions and you must re-start your computer ... also, it ERRORS when you are sending BCC (bulk) e-mails to organizations and groups that before was much easier ... Spam is now controlled - if needed - from everyones computer, no need to have such restrictions! Thank You!P.S. Loyal customer since 2004!!N.B. Also, your images are not holding like they did previously?PPS Please Change Policy on BCC/Bulk so we can stay customer friendly!!
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Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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PROBLEM: NO AUDIO ON ANY OF YOUR NEWS AND ENTERTAINMENT AND OTHER ARTICLES AS YOU CONTINUOUSLY POST EVERY DAY; MY AUDIO STOPPED A WEEK AGO
ALL AUDIO IN ALL OF YOUR NEWS AND ENTERTAINMENT ARTICLES THAT YOU CONTINUOSLY POST CEASED ABOUT A WEEK AGO YOUR TECHS SAY THEY CAN'T GET AUDIO EITHER BUT CAN'T FIX IT TGAT UTS A DEVELOPER PROBLEM; I JOINED AOL DURING YOUR FIRST YEAR OF EXISTENCE AND YOU HAVE ALWAYS HAD AUDIO; MY COMPUTER AUDIO WORKS FINE ON EVERYHING ELSE AND GOLD TOO UNTIL ABOUT A WEEK AGO. KARL GRIESBAUM, khglaw@aol.com
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Tool issue
Every time I try to permanently delete an email through the trash it will still show that there is emails inside. I did the basic troubleshooting like uninstall and reinstalling the app. Please fix this kind of issue. It's been going on for a week now.
This has been fixed in the latest version. You should receive an update soon with the fix.
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Reuse of passwords
It really is a pain and a problem that you do not permit use of old passwords. It makes virtually impossible to remember one, and prevents me from getting into my account at a new computer.
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I have been trying to get into my AOL account to update my account information but keep getting a message to try again later. Gold sucks!
Get rid of Gold and go back to the original AOL. Have a number where one can call AOL to change/or update account information. I need some help here and can't seem to get it from AOL. My credit card that AOL bills to was compromised with fraud and I was issued a new one and need to update my account. How can I do this?
You can update your account information, by accessing myaccount.aol.com or you can call our Billing department at 1-800-827-6364.
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Signs me off
Suddenly every time I try to refresh the welcome screen it signs me off of AOL.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Create AOL Desktop Gold
AOL Gold has obviously been optimized for use on a phone, because on a PC, it doesn't work WORTH A ****. So, feedback: Actually create a version of AOL that is optimized for people who use keyboards on desktop computers, or allow us to go back to version 9.8.1
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Opening up news topics
Why do I have to click on a headline 3-4 times before the headline opens up? I have a new and fast computer. This issue is 100% AOL. Are you updating your old and aged system?
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Subscription
I subscribe to AOL Gold and receive email on my Ipad and my Blackberry (thank God). When I try to sign on on my desktop or laptop, it says I dont have a subscription. Had AOL for free since 1996, now I pay and have issues.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Saving an Email - not working.
I wish to save the contents of an email, (older AOL desktop had capability)
What I've tried - but doesn't work..
On an email, I right click & "SELECT ALL"
Then Click (bottom left of email border" SAVE & on my PC, Select
the folder I want .. & NOTHING is saved..Try again with "Create a folder" .. enter name and again
NOTHING is saved and the folder was NOT created.What I NEEED is save the entired email as a PDF or as an HTML file with any images.. OR whatever!!
You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.
To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location where you want to save it, and finally click on Save in the bottom right.
Please note that you can save one email at a time.
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