AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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799 results found
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IN THE KNOIW
Get RID of IN THE KNOW. If you try to watch it and you come in at the middle of a topic there is no way to repeat it. Also the screens are so fast you can write down a recipe or anything.
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FIX IT!
There I am already signed on using gold when all of a sudden I hear, "Goodbye", and the message "Error retrieving Account Info Please Try Again." pops up! You had my account information that's why i was signed on...how the .............did you lose and kick me off? I know, I know, you'll merge this with other stuff. instead of doing that all the time, try fixing why it happens and when you do fix something,, yea right, how about you let us know if that isn't too much trouble. $17+ a month for aggravation! Going to stop very shortly and…
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Mail problems and This Feedback method and total lack of easy support SUCKS!!!!
Since downloading AOL Gold when I had to reset my computer, it does't work right. Sometimes Sent or New mail doesn't show for hours!! Very frustrated!!! And now I have to sign in when I'm already signed in??? Really?!!! And forcing me to sign in on a Voice thingy sucks too. I've been with you since the 80's and am about to stop... what happened to "service"????
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Enlarging a page
When I try to enlarge a website by using the square box next to the red X, there's a pop-up showing a multiple split screen overlay. Please omit the split screen feature. All I want to do is enlarge the page like before.
This is a result of the windows magnifying functionality.
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IS AOL Gold not fully functional?
IS AOL Gold not fully functional? I am unable to save my email folders and messages to my computer hard drive. When I click on save to my PC I get a pop up to "save folder as" but nothing appears in which to name the file folder. I have contacted AOL tech assistance via phone but no practical resolution has been available. This important function needs to be updated as soon as possible.
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Change it back
Not a suggestion just a complaint. I have been a member of AOL for a long time. Luck of the draw that makes me a senior. I don't claim to be a geek or even average at computers. The "new" AOL , to me , is a mess. Now I don't expect my opinion to affect anything, but frustration prompted me to write this. I will try to find a way around your new format, and we'll see if I stay a member. Hello Steve Case!!
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How about showing a little love for your fee paying customers? 30 minutes on hold! All mail going into spam. No way to stop it and no AOL
All mail goes into spam folder. Talked to your folks and they agreed after taking over my computer that any mail sent to me going to spam. They told me they were in contact with the high tect people and would be back in contact with me. Stay off the phone for the call... HA 4 days ago...I am a 25 years fee paying customer of AOL.. May not make 26!!!!
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. -
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There is nothing new about stupid. It has been around since the beginning of time. However, AOL has brought it to a new level because you are not only stupid, you try to pretend you are smart by using lies. YOU ****** and you hate America. We get it....
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Let me be able to keep up on what I am trying to read without blanking me out with adds
Stop all the adds that block the articles we are trying to concentrate on reading
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I Cracked is not what it is cracked up to be!\
I cracked is not what it is cracked up to be in AOL Member Benefits
Can't access this included Member feature Eternally "Unavailable page" Try back later comes up.
Why Post it if does not work Come on AOL thought you were bigger than that Wake Up!Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send. For immediate assistance with this issue, please call us at 1-888-265-3733
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Spectrum Account Sign In
Lately have been getting this notice when trying to sign in to my account at Spectrum:
Feature Unavailable:
This feature is currently unavailable. Please try again from home or contact us for assistance. IDID-4000.Has anyone else been having this problem? Don’t know whether it’s on their end or mine but, needless to say it’s frustrating!
There was a large mail outage last week that impacted email. That issue is now resolved.
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Why can't I get mail settings on some computers, but not on others?
Why can't I get mail settings on some computers, but not on others?
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Am I 100% AOL GOLD
I have been an AOL member for over 20 years. I am now 71 years old. I want to make sure I am 100% AOL GOLD. Thank you for helping me.I want to make sure I am secure and that all things are working for me. I have a Hewitt Packard computer. Please send me an email. my email is ****@aol.com. I trust AOL and that's why I have stayed with you. Thank you so much. Mary Coward
Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Favorites Don't want to hear what we want to say about that subject!!
Everytime I try to post something about the Favorites you remove it and say it is merged with another post.You don't want to hear about the failure of the Favorites!! Again you don't want to hear what we want to say only you what want to post on here on not!!
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AOL owned by Verizon forces me to stop using AOL, a member since the 80's. I used AOL to provide safe browsing, now everything I write, incl
Go back to providing a safe browser that does not intrude upon my privacy. Verizon now wants me to pay for a service that looks at everything, including my emails, all to sell info to others. I don't want a Big Brother, I don't want everything looked at, and I sure won't pay extra for it. And the final insult? Making it impossible to quit AOL. Luckily, an easy fix, had my bank stop authorization. Try it, you will prefer it to having some AOL person demanding to know why you want to quit, then refusing to drop my account.…
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Aol Gold diapered on all of our computers
We have AOL gold or should I say we had AOL gold it is no longer on our computers 4 of them. AOL has no trouble with taking out my payment for something I have to go onto Google just to get into my account and I can not get in to cancel my account. If I am going to have to use Google to check my mail I may as well have a free account.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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OK I TRIED TO DO THIS BUT AFTER I CLICKED # 4 ALL IT KEEPS DOING IS LOADING I WAITED FOR OVER 5 MINUTES AND IT STILL DID NOT LOA
OK I TRIED TO DO THIS BUT AFTER I CLICKED # 4 ALL IT KEEPS DOING IS LOADING I WAITED FOR OVER 5 MINUTES AND IT STILL DID NOT LOAD, SO WHAT IS THE PROBLEM WITH YOUR APP, SO I STILL CAN NOT CANCEL, I DID TRY THIS SEVERAL TIMES
PLEASE FIX THIS-- MY ACCOUNT PROBLEM -
AOL ERROR 118 TIMEOUT. I Cant Log in to either of my computers, HELP
AOL ERROR 118 TIMEOUT. I Cant Log in to either of my computers, HELP
Please power cycle (reboot) your modem/router, by following these steps:
*Switch off and unplug the power from your modem/router.
*Leave both unplugged for 30 seconds.
*Plug the power back into the modem/router and verify that you are again connected to the Internet.If the problem persists, please contact your Internet Service Provider, to make sure the AOL domains, including the AOL Desktop software, are not being blocked on your network.
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TRASH IT!!!! FOR LAST 3-4 MONTHS I HAVE CALLED AND COMPLAINED ABOUT FAILED SERVICEIN DESTOP GOLD....I AM STILL GETTING SAME PROBLEMS OVER PA
FAILED DEST TOP GOLD AND THE AOL TECH ACKNOWLEDGES MY PROBLEMS WITH "SORRY SIR WE ARE FIXING PROBLEM,,! ONE TECH ADDED THE OLD AOL DESK TOP ICON TO MY DESK TOP SO I NOT USE DESKTOP GOLD. TODAY I CALL IN WITH SIMILAR REPORT OF LOST EMAILS WHICH I HAVE DRAFTED AND TRYING TO SEND. YESTERDAY'S jAN.25 INVESTMENT PROPOSAL WAS SUDDENLY LOST FROM MY PC AND NOT ABLE TO FIND ON BOMGARD....THIS SAME PROPLEM OCCURES 2 TIME IN DEC AND JAN BUT AOL REFUSES TO FIX....MY AOL LOST STOLEN MAIL IS AN CRITICAL IMPORTANT EMAIL TO M.OFARRELL OF AOL....ANY…
Sorry to hear about the continuous issues. We want to put you in touch with our Gold dedicated technical support so they can troubleshoot these issues further. Kindly give us a call at 1-888-265-3733, one of our specialists are available for you as we speak.
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When I try reading AOL news, I only get close to the end of the article when I click next I get a blank page And then I have lost the welcom
Can't complete news items I click NEXT and get a blank page and then loose my welcome page. I have to click welcome in the top left corner and then start over, but still can not see the end of the article. This is enough to make me consider another option to AOL
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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