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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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758 results found

  1. OK   I TRIED TO DO THIS     BUT AFTER I CLICKED  # 4  ALL IT KEEPS DOING IS LOADING   I WAITED FOR OVER 5 MINUTES   AND IT STILL DID NOT LOA

    OK   I TRIED TO DO THIS     BUT AFTER I CLICKED  # 4  ALL IT KEEPS DOING IS LOADING   I WAITED FOR OVER 5 MINUTES   AND IT STILL DID NOT LOAD,  SO WHAT IS THE PROBLEM WITH YOUR APP,  SO I STILL CAN NOT CANCEL,  I DID TRY THIS SEVERAL TIMES 
    PLEASE FIX THIS--  MY ACCOUNT PROBLEM

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    Duplicate  ·  0 comments  ·  General  ·  Admin →
  2. Am I 100% AOL GOLD

    I have been an AOL member for over 20 years. I am now 71 years old. I want to make sure I am 100% AOL GOLD. Thank you for helping me.I want to make sure I am secure and that all things are working for me. I have a Hewitt Packard computer. Please send me an email. my email is ****@aol.com. I trust AOL and that's why I have stayed with you. Thank you so much. Mary Coward

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  3. I can't sign on!!!!!!!!

    I'm in the loop from ****..... trying to sign on and keep being prompted back to previous AOL window.... YOU SUCK!

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    5 comments  ·  Account  ·  Admin →

    One of our Technicians can help you with this Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  4. When I try reading AOL news, I only get close to the end of the article when I click next I get a blank page And then I have lost the welcom

    Can't complete news items I click NEXT and get a blank page and then loose my welcome page. I have to click welcome in the top left corner and then start over, but still can not see the end of the article. This is enough to make me consider another option to AOL

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    0 comments  ·  Welcome  ·  Admin →
  5. network error

    Have been getting this error message for 1 week now. The error messages come up repeatedly after about an hour and then stop.The connection is fine. Please advise how I can resolve this ASAP.

    "Network Error
    We seem to be having some trouble connecting to the internet. Please check your internet connection and then try again"

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    0 comments  ·  Mail  ·  Admin →

    Please power cycle (reboot) your modem/router, by following these steps:
    Switch off and unplug the power from your modem/router.
    Leave both unplugged for 30 seconds.
    Plug the power back into the modem/router and verify that you are again connected to the Internet.

    If you still encounter issues call us at 1-800-827-6364.

  6. Fix whatever is causing the EC 4004 and EC 4008 errors when trying to read and send emails

    Fix the cause of the frequent EC 4004 and EC 4008 errors that delay reading and sending emails.

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    2 comments  ·  Mail  ·  Admin →
  7. Eliminate ransomware in news story pop-ups.

    While reading human interest stories in the news section I encountered a freeze screen with audio which informed me my computer was hi-jacked and I needed to call a phone number to rectify the problem. The story headline was "find the cat in the woodpile". This is not the first time this has happened. Yesterday the story was about an ancient document. In reading that story the message appeared after the second "NEXT" button. Please make this go away.

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  8. why is local news for area code 33322 the miami herald you can only read the start of the story then if you want more you have to pay them

    get rid of the miami herald for local news for south florida each time you try to read a story when you click on continue for the news story all you get if 15.99 to read it . i am already paying for aol service and always got local news without an extra charge please fix

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    Reviewed  ·  0 comments  ·  Admin →
  9. Improve you news & update it

    Your news articles/reviews seem to run for ever & many are pure garage. The interview on "best before dates" has run its course weeks age , take it off & not interesting in the least. Why not try & improving AOL's name by posting better articles/reviews, your news is boring. It makes me want to get rid of my AOL acct.

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    Reviewed  ·  1 comment  ·  News  ·  Admin →
  10. AOL Background Processes never stop in Windows 10!!

    AOL Gold on Windows 10 will not stop running multiple background processes for the last 4 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of…

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    0 comments  ·  General  ·  Admin →
    Responded  ·  Product Support responded

    We are sorry to hear that you are experiencing issues with the AOL Desktop Gold, and we apologize for the inconvenience.

    You will see multiple CefSharp processes (along with the regular AOL Desktop Gold and Tray app processes) in your Task Manager in case you have several windows opened inside the AOL Desktop Gold (mailbox, email or browser), just like you would when having multiple tabs opened in external browses (Chrome, Firefox, Internet Explorer).

    Regarding the issue opening the AOL Desktop Gold, we have a few solutions for you.

    First of all we recommend updating the Windows operating system. It is essential to have the core components, of the operating system, up to date in order to ensure the best functionality for the applications on your system.

    To improve the performance of your computer you can enable only essential startup programs. To do that, please follow the steps from this…

  11. Gold is getting worse and worse.

    First you take away the ability to organize the favorites. Now you have removed the User ID's from the sign in screen. And the Add a New User does not work? And when you try and type an email, the address automatically goes into the body of the message. The problems go on and on. What are you doing?

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    Responded  ·  Product Support responded

    Thank you for your post. The product team is not planning to change the alphabetical listing of favorites.

    As you might have noticed we changed the login process in AOL Mail, to a more secure 2 step login, which helps prevent your AOL account from being compromised or hacked.

    I’d like to have one of our Technical Support agents investigate the email composing issue. Please call our AOL Desktop Gold team at 1-888-265-3733.

  12. I must be able to edit my birthdate since you system has the wrong birthdate.

    My birthdate is wrong in your system. There has to be a way to edit my birthdate otherwise you are telling the state, hospital, FBI, Social Security, US Navy, US Army and VA are all a bunch of liars which you would be including my parents and the newspaper that reported my birthdate. Do not tell me you can not change it as I have been to computer programming school and I was taught that all information is not "set in concrete".

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
  13. BETA 2561... Attempts to DELETE/REPORT SPAM on an email DO NOT ALWAYS WORK..

    After installing this update, I cannot always get an email to be deleted.
    Both the DELETE button at bottom and the right-mouse drop-down delete FAIL. ALSO REPORT SPAM does not work
    After many attempts last night, two files finally disappeared minutes later.
    Right now, It won't DELETE OR MOVE TO SPAM no matter what I try

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    Duplicate  ·  1 comment  ·  Admin →
  14. Since last Update everything is messed up worse

    Since the last update it seems everything is a mess ....worse than before if thats possible......Emails are a nightmare to send, all you get are either "try again in few minutes" or get errr msg!!! and still no staus available of mail sent......Why do you keep screwing it up??? Your making it worse each time!!!

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  15. GOLD address file still not working correctly

    The Gold address book is still working correctly. I have had issues with this from the very beginning. If you transfer a name from 'All Contacts' into an address folder it will not stay in there. I also get duplications in the address folders. I have lost names in the address folders also. I have contacted AOL techs several times and they reset my address book only to have it not work properly again and again. You have advised me that you have reset my address book and refreshed the servers. You have a bigger problem than resetting servers. You…

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    1 comment  ·  Admin →

    I’d like to have one of our Technical Support agents look deeply into the issue you encountered with the address book. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  16. Improving Linux compatibility of installer with latest Beta versions (.net 4.8 won't install)

    Hello everyone from Germany,

    AOL was my first ISP back in 1998 and I thought of what has become of this old classic.

    I learned about the Beta site and thought I'd give it a try on Linux using wine (wine is not an emulator).

    Unfortunately the installer crashed right away when it was trying to install .net 4.8.

    I posted the following but for this
    https://bugs.winehq.org/show_bug.cgi?id=54735

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    Reviewed  ·  0 comments  ·  Admin →
  17. aol desktop gold

    AOL Desktop Gold will not open completely.
    I keep getting an error message that something went wrong.
    While it is trying to open GOLD, an older version pops up

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    4 comments  ·  General  ·  Admin →
  18. If you are staying on Windows 7, do NOT reinstall Windows unless you want a hassle!

    If you are staying on Windows 7, do NOT reinstall Windows unless you want to go through the hassle of copying system files.

    I have a few Win7 computers and noticed that when I did a fresh install on one of them I could no longer download AOL Desktop Gold. It gave a "download error". I called tech support and they said Windows 7 is no longer supported, which is silly. Windows 7 still works perfectly.

    I had to take the installation files and Program Files folders and copy them from another computer to make it work. 11.0.4125 is…

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    Reviewed  ·  0 comments  ·  Admin →
  19. We're glad you're here

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    It is possible that some contacts were saved offline in the old AOL Desktop (version 9.8 or lower). Since the option to export the address book from the old AOL Desktop is not available, we recommend opening the Address Book in from the old AOL Desktop (there is no need to sign in, in order to open the Address Book) and after retrieving the missing contacts, to manually add them in AOL Desktop Gold (they will be saved on the server, and can be accessed from different devices). If you need assistance with this please call us at 1-888-265-3733.

  20. The Quick Find feature in email was better before AOL decided to "improve" it.

    Please fix the Quck Find feature in email so that it quickly finds ALL the email from one particular sender. If I ask for carpenter3@aolcom, it should show me ONLY the emails from that person. All of them listed one right after another instead instead of being innterspersed with other emails. That's how it was until today when an AOL technician installed a new version of AOL on my computer. The old AOL was better with regard to Quick Find. Hope my explanation makes sense.

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    Reviewed  ·  0 comments  ·  Admin →
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