AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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807 results found
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FIX IT!
There I am already signed on using gold when all of a sudden I hear, "Goodbye", and the message "Error retrieving Account Info Please Try Again." pops up! You had my account information that's why i was signed on...how the .............did you lose and kick me off? I know, I know, you'll merge this with other stuff. instead of doing that all the time, try fixing why it happens and when you do fix something,, yea right, how about you let us know if that isn't too much trouble. $17+ a month for aggravation! Going to stop very shortly and…
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Stop the virus links which are appearing under the news articles. There is one today under the story about the diver finding the skeletons.
stop the virus links appearing under the news stories. There is another one today under the story about the diver finding skeletons in the river. It is the one on the left with the photo of the plastic surgery gone wrong on the female celebrity. If you click on it, it says your computer has a virus, and you must send in (ransom) or they will run up a bill.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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adg
It seems that often when aol comes up with a "new" plan/idea like two years ago when you rearranged MY favorites, they were forever messed up and I was unable to use them as I had previously. This time you altered MY emails and I needed tech support to be able to use the mail. PLEASE STOP tinkering with my personal computer items. It is unwanted and upsetting
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Dont like AOL Gold.....
i have 3 computers that has AOL 9.8.2 and now i get a message that i cant login into the 9.8.2 anymore and that you are discontinuing that software. i have 1 computer using AOL Gold and have never liked it. i have been a customer for about 16 years and never missed a payment over those years and now you just discontinue me from 9.8.2. i will probably quit AOL since i cant use what i want and what i have paid for all these years!!
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How about getting the bugs out of it?
One of many bugs in AOL Gold is emails I write and try to save to the Drafts folder take a minute or more to arrive there, and even when they finally do, they don't close, even if I then send the email. Instead, the Buttons to Send or Save as a draft buttons become active again, allowing me to save the email in the Drafts folder AGAIN. Meanwhile, the email I just sent, or thought I did, and which had disappeared from the Drafts folder, reappears, so that I will have TWO copies of the same email in the…
We are unable to replicate this issue and we would like to have an expert dig more into this. Please call 1-888-265-3733.
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AOL Desktop Gold - Display Compatibility
AOL desktop gold is not displaying the email items and icon correctly on my computer. Whenever I hover over the email items it keeps on zooming and looks distorted. Icons are also missing when I hover over them. Tried to open this on safe mode and the distortion stopped happening but when I went back to normal mode this still keeps happening. I hope anybody can do something about this.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Enlarging a page
When I try to enlarge a website by using the square box next to the red X, there's a pop-up showing a multiple split screen overlay. Please omit the split screen feature. All I want to do is enlarge the page like before.
This is a result of the windows magnifying functionality.
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How about showing a little love for your fee paying customers? 30 minutes on hold! All mail going into spam. No way to stop it and no AOL
All mail goes into spam folder. Talked to your folks and they agreed after taking over my computer that any mail sent to me going to spam. They told me they were in contact with the high tect people and would be back in contact with me. Stay off the phone for the call... HA 4 days ago...I am a 25 years fee paying customer of AOL.. May not make 26!!!!
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. -
End aol software manually
A way to end the aol software manually is to use the windows task manager by either pressing ctrl, shift and esc or going to the start button and typing taskmgr.
When the task manager appears, on the applications tab, you can end the aol software by clicking on end task or go to the processes tab, click on the aoldesktop.exe, right click, and left click on end process, and click on yes to confirm.
Two reasons for doing this.
1) If the software just isn't playing nice with you and freezes
or
2) If the software takes over 3… -
IS AOL Gold not fully functional?
IS AOL Gold not fully functional? I am unable to save my email folders and messages to my computer hard drive. When I click on save to my PC I get a pop up to "save folder as" but nothing appears in which to name the file folder. I have contacted AOL tech assistance via phone but no practical resolution has been available. This important function needs to be updated as soon as possible.
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AOL Desktop Gold website issues in the built-in browser
When using AOL Desktop Gold and trying to access the palmbeachpost.com website after a cache/cookie clear, I get the following error : "There was an error signing you in. Please try again or choose another sign-in method. Code RCPTA:3"
I've already gotten in contact with the website's support already but didn't receive a proper answer.
63rd ranked -
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There is nothing new about stupid. It has been around since the beginning of time. However, AOL has brought it to a new level because you are not only stupid, you try to pretend you are smart by using lies. YOU ****** and you hate America. We get it....
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Let me be able to keep up on what I am trying to read without blanking me out with adds
Stop all the adds that block the articles we are trying to concentrate on reading
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Change it back
Not a suggestion just a complaint. I have been a member of AOL for a long time. Luck of the draw that makes me a senior. I don't claim to be a geek or even average at computers. The "new" AOL , to me , is a mess. Now I don't expect my opinion to affect anything, but frustration prompted me to write this. I will try to find a way around your new format, and we'll see if I stay a member. Hello Steve Case!!
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I Cracked is not what it is cracked up to be!\
I cracked is not what it is cracked up to be in AOL Member Benefits
Can't access this included Member feature Eternally "Unavailable page" Try back later comes up.
Why Post it if does not work Come on AOL thought you were bigger than that Wake Up!Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send. For immediate assistance with this issue, please call us at 1-888-265-3733
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Spectrum Account Sign In
Lately have been getting this notice when trying to sign in to my account at Spectrum:
Feature Unavailable:
This feature is currently unavailable. Please try again from home or contact us for assistance. IDID-4000.Has anyone else been having this problem? Don’t know whether it’s on their end or mine but, needless to say it’s frustrating!
There was a large mail outage last week that impacted email. That issue is now resolved.
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AOL owned by Verizon forces me to stop using AOL, a member since the 80's. I used AOL to provide safe browsing, now everything I write, incl
Go back to providing a safe browser that does not intrude upon my privacy. Verizon now wants me to pay for a service that looks at everything, including my emails, all to sell info to others. I don't want a Big Brother, I don't want everything looked at, and I sure won't pay extra for it. And the final insult? Making it impossible to quit AOL. Luckily, an easy fix, had my bank stop authorization. Try it, you will prefer it to having some AOL person demanding to know why you want to quit, then refusing to drop my account.…
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Favorites Don't want to hear what we want to say about that subject!!
Everytime I try to post something about the Favorites you remove it and say it is merged with another post.You don't want to hear about the failure of the Favorites!! Again you don't want to hear what we want to say only you what want to post on here on not!!
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Aol Gold diapered on all of our computers
We have AOL gold or should I say we had AOL gold it is no longer on our computers 4 of them. AOL has no trouble with taking out my payment for something I have to go onto Google just to get into my account and I can not get in to cancel my account. If I am going to have to use Google to check my mail I may as well have a free account.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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email issues
When I try and move an email to another folder, or tag it as spam, my email page will reset and scroll all the way to top of page. This is a new issue and used to not do this. I want to go back to how it used to be,
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