AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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799 results found
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WHY DO I HAVE HALF SCREEN WHEN I AM TRYING TO READ A ARTICLE
WHY DO I HAVE A HALF SCREEN WHEN I AM TRYING TO READ A ARTICLE PLEASE ANSWER MY QUESTION
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AOL USELESS TECH SUPPORT + DEAF TO SUBSCRIBERS WISHES !
all tech support wants to blame problems with gold on users computers - standard scripted solutions , reload gold , restart , clear cache , clear cookies , reset location , + etc. - NONE work to cure problems that are built into gold by AOL by amateur + incompetent programmers - AOL does not listen or do anything about ALL the topics posted on this forum - ignorant of long time paid subscribers - AOL is thumbing their nose at all longtime loyal users !
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Why does AOL Gold no longer tell us where a message has been saved?
DON'T simply say a message has been saved, tell us WHERE it was saved. Between AOL Gold's colossal stupidity or coyness about where a message got saved and Windows' "hovering" feature, I sometimes have to try half a dozen times to put a message where I can retrieve it. And THAT doesn't even BEGIN to address the clutter in my filing cabinet. This problem didn't occur with AOL 9.7, which I think was vastly superior to AOL Gold. Why are we paying for an inferior product full of ****** advertising and no-news "news?"
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SAVING an EMAIL
Evidently the "SAVE" on the bottom border is not working..
here is the response to me from Product Support ..
(Why isn't there ONE PLACE to learn all the FEECHURS ?!?!?!You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.
To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location…
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get someone to answer the telephone line......
I am trying to cancel that 30 day free trial but no one will answer the phone so consider this my option to cancel. my time is valuable at 80 tears of age.
For information on canceling your AOL Account, please view our help article “Account Management: Cancel or reactivate your AOL account”: aol.it/1zAXoXh
There you will find instructions on how to cancel and change information on your account.
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AOL browser is DOG SLOW WITH EMAIL PHOTOS, PLEASE FIX THIS.
YOU NEED TO FIX THE BROWSER SO IT DOESN'T TAKE DAYS TO SEND PHOTOS WITHIN AN EMAIL. ALSO, YOU SHOULD HAVE MENTIONED OUT-FRONT THAT 25 MEG IS THE MAX, RATHER THEN AFTER THE FACT, AFTER YOU TAKE CUSTOMERS MONEY.
THIS IS ALL JUST VERY BASIC BROWSER STUFF AND THE PRIOR AOL 9.8 WAS CORRECT AND MUCH FASTER. nOW, SOMETIMES IT JUST SHUTS DOWN THE PROGRAM ALTOGETHER AND YOU MUST DO A CTL-ALT-DELETE OR REBOOT ENTIRELY AS IT LOCKS UP COMPUTER. THIS MAKES YOU GUYS LOOK LIKE BABOONS, PAID BABOONS. ITS ACTUALLY EAS6 TI FIX, BUT YOU DON'T SEEM TO… -
AOL Gold -- the worst ever?????
I don't know whose idea it was to make Gold, but it is sure worse than the earlier versions. Just try scrolling through the opening pages and see how long it takes. FOREVER! ! ! Then there are a lot more advertisements. Everything has ads and they take forever to load and move on to the next screen. I continually try to use the "Quick Find" in the e-mail address section but it does not find many of my addresses. I need to arrange them in a certain way to see if that address exists, rather than trust Quick Find…
I appreciate your feedback. I’m sorry to hear the Gold experience wasn’t pleasant for you so far. We are updating the software every two weeks.
In case the Quick Find is not finding your contacts when searching by their first or last name, it is possible that the contact does not have their name added to your address book. In this case, it is easier to search by the email address rather than the first or last name, or edit a contact and add their name to your address book.
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Issues caused by latest update 11.0.1916
UPDATE ISSUES after Revision 11.0.1916 was updated on 8-9-18. My AOL desktop button would not open AOL this morning, so I spent almost three hours on phone with Tech who re-installed Gold at least 8 times trying to get it working as it did yesterday (in 11.0.1912 toolbar icons and sign at least worked). This was after restoring my computer and doing Windows updates again to no avail. It still takes a good six clicks to have AOL even open from my desktop icon. This is in addition to everything else that is broken and instead of getting those problems fixed, now…
We apologize for the inconvenience this has caused you. Our engineers are currently investigating the problem caused by the latest update.
Regarding the issue you are experiencing with the toolbar icons, please follow the steps from the help article below, in order to change the toolbar icons.
https://help.aol.com/articles/Change-your-toolbar-icons-in-AOL-Desktop-Gold
The backward and forward mouse options will be available in a future update for the software.
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Is Your AOL GOLD running slowly? HERE'S THE SOLUTION
I had problems with AOL Gold. It was running slow, take forever for Welcome Window to open and the same with the email.
I contacted AOL tech. They took control of my computer and made some changes. Also had me subscribe to System Mechanic.
Seemed to solve the problem but the next day the same problems.
I finally found the solution researching on the web. Easy to do. Just follow the directions. I'm no techie. It will also speed up Chrome and all the other browsers. This is easy. Link below.
I had the problem and I found the solution…
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Autofill addressing prevents typing new addresses.
Addressing E-mail does not allow me to enter https://..... without automatically inserting the wrong address from stored addresses. I am trying to send a message to Microsoft billinginfo and cannot do it. Very frustrating. Please fix the bug.
The https:// prefix is a part of a web address, and is used only when accessing web-sites (is not used in email addresses). Please check the correct email address before sending the email.
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WHEN I HIT THE ENTER KEY TO SEND A MESSAGE, IT IS NOT SENT. I MUST CLICK ON THE SEND ICON NOW. NOT AS IT WAS BEFORE. ALSO THE FONT ISSUE.
WHEN I AM USING A CHAT ROOM AND TRYING TO SEND A POST--- WHEN IN HIT THE ENTER KEY THE POST IS NOT SENT. I MUST CLICK SEND. ALSO THE FONT OF MY NEWS PAGES AND TEXT IS NOT THE SAME SINCE I HAD AOL TECH WORK ON THIS.
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How do you freeze the stupid new news briefs? Stop trying to "improve" things that work fine.
How do you freeze the stupid new news briefs? Stop trying to "improve" things that work fine.
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1. Visit MyAccount.aol.com. 2. Click My Services. 3. Click Subscriptions. 4. Click Manage next to the plan you’d like to cancel. 5. Click Ca
- Visit MyAccount.aol.com.
OK I TRIED TO DO THIS BUT AFTER I CLICKED # 4 ALL IT KEEPS DOING IS LOADING I WAITED FOR OVER 5 MINUTES AND IT STILL DID NOT LOAD, SO WHAT IS THE PROBLEM WITH YOUR APP, SO I STILL CAN NOT CANCEL, I DID TRY THIS SEVERAL TIMES
PLEASE FIX THIS-- MY ACCOUNT PROBLEM- Click My Services.
- Click Subscriptions.
- Click Manage next to the plan you’d like to cancel.
Click Cancel.
Click Cancel My Billing.
Select a reason for canceling from the drop-down menu.
Click Cancel My Billing.
Try to clear the Footprints and follow the steps again.
Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If you still encounter issues call us at 1-888-265-3733.
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What the **** is going onj?????????
What the **** is going on AGAIN . My PATIENCE IS RUNNING THIN. Just turned on my computer and see that 9.8.2 is NO LONGER available.
Three days ago I got the AOL ALERT Msg , about Only using AOL GOLD, (Which is a Piece of *) Then after having to wait over 20 minutes listening to Twangy music, a AOL tech kept saying how SORRY AOL WAS for wait time And Not INFORMING AOL people that a DRASTIC CHANGE WAS BEING MADE. AOL 9.8.2 was NOT BROKEN. Then a day later 9.8.2 was back., NOW 9.8.2 IS GONE… -
Stop trying to track my location for your marketing purposes. give me the option
Sirs, Stop trying to track my location for your marketing purposes. Give me the option. This has changed recently. I do buying in other countries and continents and by showing where I am emailng from, their spam filters block my mail as irrelivent.
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Store emails on our PC rather than on AOl Desktop Gold.
AOL tech support reinstalled AOL desktop gold on my computer. All of the emails that I had saved under the folder "save on my PC" from August 2017 to present were not there. I have contacted tech multiple time since discovering this issue. Many were not able to understand the problem. The last person understood the problem and told me that the email files were not saved on my PC but rather on AOL Desktop Gold. He believed that the files were still there someplace but that the tech support personnel in his office had no way of knowing…
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AOL settings, Browser, Saved Passwords
I had a Remote hookup with a AOL support person yesterday afternoon 7/18/25. I was having problems logging on to a specific website (MSC Crusies.com) my Browser "Google Chrome" as my primary browser thru AOL/windows10 .Aol settings and Windows settings would just go blank and back me completely out of AOL and put me back on my main Windows10 home page everytime. Well anyway, the AOL Support person hooked me to the Remote operation mode. She tried several different operations. She also backed up my AOL Desk top and AOL and I thought AOLdata in my info. She then uninstalled…
We have identified the issue that was causing this and are working on a fix that will be delivered in an auto update
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Work with Team Viewer please. AOL old kills Team Viewer when trying to access remote via Team Viewer.
Work with Team Viewer please. AOL old kills Team Viewer when trying to access remote via Team Viewer.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Why are we not allowed to use any font we have downloaded on our computers in email? Why are we limited to only a few fonts to choose from?
Why are we not allowed to use any font we have downloaded on our computers in email? Why are we limited to only a few fonts to choose from?
AOL Desktop Gold uses fonts that are available by default for most users. Fonts on any specific computer are only on that one computer, meaning, if you were to write an email using a custom font on your computer, it would not be the same font on the computer where a recipient is reading that email which could corrupt the view the sender was expecting.
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Email groups missing
I just spent about 90 minutes with AOL tech support to try and fix why all of my email address groups disappeared. I tried to add a new group and AOL had a glitch and logged out. When I logged back in all of my email address groups were missing. I was told by tech support that they could not back up my address groups. I have maybe 60 different groups so I told them I was not a happy camper. Has anyone else had this issue? The tech support guy even installed a newer version of AOL Desktop Gold…
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