791 results found

1. RETHINK "NEW" BROWSER FUNCTIONALITY/FEATURE RE. FALSE HISTORY

   Desktop Gold Team responded to my issue: Browser/address bar down arrow shows "Search" of sites I NEVER/WOULD search. Told it's a 'new functionality' just released--recent history will show 'the top trending searches from AOL search'--how many searches to an Indiana Funeral Home could warrant it listed in 'top trending searches?' Said 'This is a common feature that all mainstream browsers do.' Really? Why doesn't Microsoft Edge or Google do that--not "mainstream." browsers'? This "feature" could result in someone becoming a suspect in a Crime Investigation or a child/wife/husband wrongly accused of (whatever) because AOL has a "new functionality" that shows on their computer as THEIR search!! Is it because AOL is now using the "mainstream" Yahoo??? Whoever came up with/approved this should go back to the drawing board and consider possible ramifications as a result of it's showing false info on people's computers, all unnecessary, irritable, and dangerous info, to put it mildly.

   Desktop Gold Team responded to my issue: Browser/address bar down arrow shows "Search" of sites I NEVER/WOULD search. Told it's a 'new functionality' just released--recent history will show 'the top trending searches from AOL search'--how many searches to an Indiana Funeral Home could warrant it listed in 'top trending searches?' Said 'This is a common feature that all mainstream browsers do.' Really? Why doesn't Microsoft Edge or Google do that--not "mainstream." browsers'? This "feature" could result in someone becoming a suspect in a Crime Investigation or a child/wife/husband wrongly accused of (whatever) because AOL has a "new functionality" that shows… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Browser  ·  Delete…  ·  Admin →

2. Stop trying to track my location for your marketing purposes. give me the option

   Sirs, Stop trying to track my location for your marketing purposes. Give me the option. This has changed recently. I do buying in other countries and continents and by showing where I am emailng from, their spam filters block my mail as irrelivent.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

3. Why does AOL Gold no longer tell us where a message has been saved?

   DON'T simply say a message has been saved, tell us WHERE it was saved. Between AOL Gold's colossal stupidity or coyness about where a message got saved and Windows' "hovering" feature, I sometimes have to try half a dozen times to put a message where I can retrieve it. And THAT doesn't even BEGIN to address the clutter in my filing cabinet. This problem didn't occur with AOL 9.7, which I think was vastly superior to AOL Gold. Why are we paying for an inferior product full of ****** advertising and no-news "news?"

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

4. AOL Gold -- the worst ever?????

   I don't know whose idea it was to make Gold, but it is sure worse than the earlier versions. Just try scrolling through the opening pages and see how long it takes. FOREVER! ! ! Then there are a lot more advertisements. Everything has ads and they take forever to load and move on to the next screen. I continually try to use the "Quick Find" in the e-mail address section but it does not find many of my addresses. I need to arrange them in a certain way to see if that address exists, rather than trust Quick Find to locate them. Then, again, there are advertisements EVERYPLACE. Part of the reason I originally went with AOL is because it had less ads. Not any longer. Then so many of your "News" articles are just either opinions or pure junk. Huff Post, Motley Fool, to name two of quite a few. Talk about "Fake News". This new version of AOL seems to be the epitome. You say it is safer, and I will take you word, but I am seriously considering dropping the monthly fee and going to another service. == And this after being a loyal fan and taking major abuse from my daughters for over 15 years.

   I don't know whose idea it was to make Gold, but it is sure worse than the earlier versions. Just try scrolling through the opening pages and see how long it takes. FOREVER! ! ! Then there are a lot more advertisements. Everything has ads and they take forever to load and move on to the next screen. I continually try to use the "Quick Find" in the e-mail address section but it does not find many of my addresses. I need to arrange them in a certain way to see if that address exists, rather than trust Quick Find… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   I appreciate your feedback. I’m sorry to hear the Gold experience wasn’t pleasant for you so far. We are updating the software every two weeks.

   In case the Quick Find is not finding your contacts when searching by their first or last name, it is possible that the contact does not have their name added to your address book. In this case, it is easier to search by the email address rather than the first or last name, or edit a contact and add their name to your address book.

5. 1. Visit MyAccount.aol.com. 2. Click My Services. 3. Click Subscriptions. 4. Click Manage next to the plan you’d like to cancel. 5. Click Ca

   1. Visit MyAccount.aol.com.

   OK   I TRIED TO DO THIS     BUT AFTER I CLICKED  # 4  ALL IT KEEPS DOING IS LOADING   I WAITED FOR OVER 5 MINUTES   AND IT STILL DID NOT LOAD,  SO WHAT IS THE PROBLEM WITH YOUR APP,  SO I STILL CAN NOT CANCEL,  I DID TRY THIS SEVERAL TIMES 
   PLEASE FIX THIS--  MY ACCOUNT PROBLEM

   1. Click My Services.
   2. Click Subscriptions.
   3. Click Manage next to the plan you’d like to cancel.

   4. Click Cancel.

   5. Click Cancel My Billing.

   6. Select a reason for canceling from the drop-down menu.

   7. Click Cancel My Billing.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  General  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Try to clear the Footprints and follow the steps again.

   Here’s how:

   a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.

   Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

   If you still encounter issues call us at 1-888-265-3733.

6. Is Your AOL GOLD running slowly? HERE'S THE SOLUTION

   I had problems with AOL Gold. It was running slow, take forever for Welcome Window to open and the same with the email.

   I contacted AOL tech. They took control of my computer and made some changes. Also had me subscribe to System Mechanic.

   Seemed to solve the problem but the next day the same problems.

   I finally found the solution researching on the web. Easy to do. Just follow the directions. I'm no techie. It will also speed up Chrome and all the other browsers. This is easy. Link below.

   I had the problem and I found the solution here: https://ccm.net/forum/affich-804748-google-chrome-loads-very-slow#1

   If an AOL support reads this I'd suggest you get this solution to all your subscribers before they all leave.

   I had problems with AOL Gold. It was running slow, take forever for Welcome Window to open and the same with the email.

   I contacted AOL tech. They took control of my computer and made some changes. Also had me subscribe to System Mechanic.

   Seemed to solve the problem but the next day the same problems.

   I finally found the solution researching on the web. Easy to do. Just follow the directions. I'm no techie. It will also speed up Chrome and all the other browsers. This is easy. Link below.

   I had the problem and I found the solution… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

7. Autofill addressing prevents typing new addresses.

   Addressing E-mail does not allow me to enter https://..... without automatically inserting the wrong address from stored addresses. I am trying to send a message to Microsoft billinginfo and cannot do it. Very frustrating. Please fix the bug.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   The https:// prefix is a part of a web address, and is used only when accessing web-sites (is not used in email addresses). Please check the correct email address before sending the email.

8. How do you freeze the stupid new news briefs? Stop trying to "improve" things that work fine.

   How do you freeze the stupid new news briefs? Stop trying to "improve" things that work fine.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

9. What the **** is going onj?????????

   What the **** is going on AGAIN . My PATIENCE IS RUNNING THIN. Just turned on my computer and see that 9.8.2 is NO LONGER available.
   Three days ago I got the AOL ALERT Msg , about Only using AOL GOLD, (Which is a Piece of *) Then after having to wait over 20 minutes listening to Twangy music, a AOL tech kept saying how SORRY AOL WAS for wait time And Not INFORMING AOL people that a DRASTIC CHANGE WAS BEING MADE. AOL 9.8.2 was NOT BROKEN. Then a day later 9.8.2 was back., NOW 9.8.2 IS GONE AGAIN. AND SET UP A SYSTEM TO CALL US BACK, INSTEAD OF LISTENING TO THE MUSIC.
   AOL IS SCREWING AROUND AND MAY START LOSING CUSTOMERS. WHAT EVER NEW PERSON TOOK OVER SHOULD BE FIRED. ** AOL GOLD. Bring back 9.8.2. PERIOD!

   What the **** is going on AGAIN . My PATIENCE IS RUNNING THIN. Just turned on my computer and see that 9.8.2 is NO LONGER available.
   Three days ago I got the AOL ALERT Msg , about Only using AOL GOLD, (Which is a Piece of *) Then after having to wait over 20 minutes listening to Twangy music, a AOL tech kept saying how SORRY AOL WAS for wait time And Not INFORMING AOL people that a DRASTIC CHANGE WAS BEING MADE. AOL 9.8.2 was NOT BROKEN. Then a day later 9.8.2 was back., NOW 9.8.2 IS GONE… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

10. Why are we not allowed to use any font we have downloaded on our computers in email? Why are we limited to only a few fonts to choose from?

    Why are we not allowed to use any font we have downloaded on our computers in email? Why are we limited to only a few fonts to choose from?

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  AdminAOL Desktop Gold Support (Admin, AOL) responded

    AOL Desktop Gold uses fonts that are available by default for most users. Fonts on any specific computer are only on that one computer, meaning, if you were to write an email using a custom font on your computer, it would not be the same font on the computer where a recipient is reading that email which could corrupt the view the sender was expecting.  

11. WHEN I HIT THE ENTER KEY TO SEND A MESSAGE, IT IS NOT SENT. I MUST CLICK ON THE SEND ICON NOW. NOT AS IT WAS BEFORE. ALSO THE FONT ISSUE.

    WHEN I AM USING A CHAT ROOM AND TRYING TO SEND A POST--- WHEN IN HIT THE ENTER KEY THE POST IS NOT SENT. I MUST CLICK SEND. ALSO THE FONT OF MY NEWS PAGES AND TEXT IS NOT THE SAME SINCE I HAD AOL TECH WORK ON THIS.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

12. AOL settings, Browser, Saved Passwords

    I had a Remote hookup with a AOL support person yesterday afternoon 7/18/25. I was having problems logging on to a specific website (MSC Crusies.com) my Browser "Google Chrome" as my primary browser thru AOL/windows10 .Aol settings and Windows settings would just go blank and back me completely out of AOL and put me back on my main Windows10 home page everytime. Well anyway, the AOL Support person hooked me to the Remote operation mode. She tried several different operations. She also backed up my AOL Desk top and AOL and I thought AOLdata in my info. She then uninstalled my copy of AOL and downloaded and installed new copies of the AOL Desktop Gold Program a couple different times. nothing seemed to work to correct the Website problem I was having. After over 2-3 hrs she said that the Programmers were going to have to look at the problem and try to find a solution. WELL, now comes my current situation.......................I no longer have access to my "AOL settings, Browser, PASSWORDS".. I had many many, possiblyalmost a hundred saved passwords for many many different websites.

    Now I don't have access to any of those passwords. What Can I Do?

    I have currently installed Mircosofe Edge as my Primary default Browser in AOL/Windows10. It seems to be working to correctly give access to the MSC Cruise.com Website.

    I had a Remote hookup with a AOL support person yesterday afternoon 7/18/25. I was having problems logging on to a specific website (MSC Crusies.com) my Browser "Google Chrome" as my primary browser thru AOL/windows10 .Aol settings and Windows settings would just go blank and back me completely out of AOL and put me back on my main Windows10 home page everytime. Well anyway, the AOL Support person hooked me to the Remote operation mode. She tried several different operations. She also backed up my AOL Desk top and AOL and I thought AOLdata in my info. She then uninstalled… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Browser  ·  Delete…  ·  Admin →
    Responded  ·  AdminAOL Desktop Gold Support (Admin, AOL) responded

    We have identified the issue that was causing this and are working on a fix that will be delivered in an auto update

13. Store emails on our PC rather than on AOl Desktop Gold.

    AOL tech support reinstalled AOL desktop gold on my computer. All of the emails that I had saved under the folder "save on my PC" from August 2017 to present were not there. I have contacted tech multiple time since discovering this issue. Many were not able to understand the problem. The last person understood the problem and told me that the email files were not saved on my PC but rather on AOL Desktop Gold. He believed that the files were still there someplace but that the tech support personnel in his office had no way of knowing were the data was stored and how to retrieve it. Have the ability to save emails in folders has no benefit if tech support is not able to retrieve them when AOL does not upload them back into the folders.

    AOL tech support reinstalled AOL desktop gold on my computer. All of the emails that I had saved under the folder "save on my PC" from August 2017 to present were not there. I have contacted tech multiple time since discovering this issue. Many were not able to understand the problem. The last person understood the problem and told me that the email files were not saved on my PC but rather on AOL Desktop Gold. He believed that the files were still there someplace but that the tech support personnel in his office had no way of knowing… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →

14. Work with Team Viewer please. AOL old kills Team Viewer when trying to access remote via Team Viewer.

    Work with Team Viewer please. AOL old kills Team Viewer when trying to access remote via Team Viewer.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

15. AOL Gold. What needs to be changed. What is management thinking?

    The new sign in will not hold your sign on and password even though there is a place for it. It's easier to use google chome and its free!! Simply, It takes too long to get an operator on to cancel aol gold. Why would you want to chase away long term customers. it's difficult to attatch documents, and the 9.8 was user friendly. AOL gold was not well thought out. Is anyone from management listening? Please help!
    thank you. I've never seen a product that does not work..........& try to get a credit on it. If this were a refrigerator there would be a new one issued.

    The new sign in will not hold your sign on and password even though there is a place for it. It's easier to use google chome and its free!! Simply, It takes too long to get an operator on to cancel aol gold. Why would you want to chase away long term customers. it's difficult to attatch documents, and the 9.8 was user friendly. AOL gold was not well thought out. Is anyone from management listening? Please help!
    thank you. I've never seen a product that does not work..........& try to get a credit on it. If this were a… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.

    We are not able to replicate the sign in issue. Make sure you have checked the “Save Password” box.

16. E Mail messed up

    Why is old mail deleted showing up again! Why are there multiple places we have to go to delete email........it's a waste of time & very time consuming........ Do you stay up all night trying to find more ways to make being an AOL member more difficult than it already is???

    Why is the program running sooooo slow lately??? more problems??

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

17. The Desktop Gold is the worst "upgrade" EVER (see below)

    AOL Gold is a disaster! The worst "upgrade" yet! I know you have told us that the "security" is better, but I can't see one single way how that manifests. Actually, there is not one thing in this Desktop Gold that is an improvement over 9.8.2, and in many ways, the software is FAR worse. Here's a detailed list of my complaints:

    1. EVERYTHING you do is slower. Every single action taken. Anything you click on takes longer to pop up than ever before. This applies to clicking on a hot link, on a photo, on your mailbox, on any individual mail, on "next" when seeing a slideshow, etc. EVERY SINGLE ACTION you try to take is slower to happen. How on earth do you call this an upgrade? And what does having "better security" have at all to do with slower functioning?The delay which now happens when you click on something, sometimes as long as a full 3 seconds, was NEVER there on any of your previous AOL versions. It makes the overall experience worse than ever before, and clearly more time-consuming.

    2.When you click on your mailbox to see what mails you have, there is an ad covering about one quarter of the page, that was on the bottom in 9.8.2, but now is on the right side, covering many of the email subject headings. So you have to expand the box to see the complete heading. This also applies to the text of the email itself, which is now much narrower because of the ridiculous and obnoxious placement of that ad. How on earth is this an improvement, for your members, over the ad being on the bottom? If anything, it shows that you bowed to the advertisers to place the ad vertically, rather than horizontally on the bottom, to place it more in our faces. Is that fair to your loyal members? We now have to expand things to see what was easily visible before! It is an absolutely disgusting aspect of Desktop Gold.

    1. When you want to find, and return to, a previous AOL page, all you had to do in 9.8.2 (and all previous versions) was to click on the "down" arrow to the right of the address box. That would bring up the last 100 or so sites you visited. Every single one. But that isn't true any more. Now the list often is missing many of the last ten to twenty sites. It is now a digest, rather than an actual list of ALL sites, as many are missing. How is that an improvement over previous AOL versions? And why on earth would this function be WORSE in a supposed "upgrade"?

    2. in previous versions, you used to be able to block any further unwanted emails from a sender by just right-clicking on the sender's address, and then clicking on "block" from the list that appeared. That no longer works. Now, you have to 1)copy the address, 2)open up AOL Mail, 3)click on "block unwanted mail", 4)paste the address into the box, then, 5)click on "save". Five tedious steps instead of one step. Why on earth would you have purposely removed the right-click blocking function in this supposedly "improved" AOL software? How in the world is removing a very important and convenient function an "improvement" over the previous software? Simple answer - it isn't. So why would your software developers have purposely removed this function? Simply disgusting!

    3. Many times (but not always) while typing an email quickly, there is a one or two second hesitation before a block of two or three words appear. That NEVER happened in any previous AOL version, and is annoying. Very annoying.

    4. I liked the fact that in ALL previous versions of AOL, the favorites list was always arranged as I chose it to be. I would often group many things one after the other, such as multiple sites on the same topic, or many different movie and TV quizzes, etc. Suddenly, and with no warning whatsoever that this was going to happen - the favorites list is now alphabetized. Now it's MUCH harder to find certain things than you think. Oh, you may say, you can always do a search for a specific site, but I often don't remember the exact title of that site! And even if I did, it's still an extra step that was unnecessary before, when, for example, I had twenty television quizzes in a row (sometimes having the word "TV" in the heading, sometimes "show", sometimes "program", etc.) Now, I would have to go finding those saved sites, with multiple queries, as opposed to just visiting them one after another in their ordered placement on my favorites list. And even if I can find them with that search function - why should I have to, when, before, I had them all in a row? And that same ability to search would still be there even had you left the order in the way I liked it before. So instead of offering us the OPTION of having the favorites list alphabetized - you forced it upon us! Why not offer that option? And, once you have a search bar, what the heck is the need to force alphabetizing it? What advantage does that carry? Another absolutely horrendous and totally unnecessary change. So why did you force it upon us?

    7.Holding down on the space bar, instead of leading to a smooth lateral movement of the cursor, most often leads to a jumpy movement, with several delays. No, it is not a problem with my computer, as it does not happen on any other site nor when I'm just typing in Microsoft. It is most definitely a software issue with the Desktop Gold.

    Folks, when I've called to complain, I have actually been told, by multiple technical support people, that the Desktop Gold is a "work in progress". A WORK IN PROGRESS? This is a program that you advertised for MANY months before it came out. So, in other words, you had a very long time to fix the glitches, and did absolutely nothing. Many of the above complaints were given to your tech support people MONTHS AGO, when I first was able to test this "upgraded" software. And not a **** thing has been done, as of yet, to correct one single one of the problems I've reported. So what on earth have your software developers been doing all this time? A "work in progress" means attempts are being made to improve it. Yet you folks have not improved one single thing since my first complaints months ago! I also don't understand this "work in progress" nonsense. If the software wasn't yet ready - WHY ON EARTH DID YOU BASICALLY FORCE US TO SWITCH TO IT NOW??!?!! How would you feel if you bought a car that had many problems with it, a car that you were FORCED to buy, that was FAR worse in every single way than the previous model? Would you find it acceptable if the manufacturer told you, after you were forced to buy it, that it's a "work in progress"? Are you kidding me? If it was still a work in progress, then you should have waited to work out the glitches before forcing your members to buy it. Any other company that pulled this kind of **** (sorry, but that's exactly what the "work in progress" excuse is...) would be forced out of business!

    Folks, as I've already said - THERE IS NOT ONE SINGLE THING IN AOL DESKTOP GOLD THAT IS AN IMPROVEMENT OVER 9.8.2. Not one single thing! And MANY aspects of this "upgrade" are FAR worse than 9.8.2, and even than so many of the previous versions!

    The fact that you folks FORCED us to download AOL Gold is something you never did before. If I was happy with an older AOL version, I was always able to keep using it for as long as I wanted rather than having to download an upgrade I didn't like nor want. But being FORCED to download this horrendous software, which has not one single improvement over 9.8.2, and in so many ways is MUCH WORSE - is disgusting. obnoxious, and reprehensible! The only reason I'm sticking with AOL is because, in general, it has always been the best software out there. But this carelessly developed, lower quality Desktop Gold has me questioning my loyalty. And the disgusting "it's a work in progress" nonsense is so very irresponsible, especially in something we were FORCED to download. An overall horrible actual downgrade, rather than the upgrade you claim it to be. You should recall the Desktop Gold software, and let us go back to 9.8.2, until you can fix the obvious problems with this horrible "upgrade". Admit your mistakes, fix the obvious problems with this cynical downgrade, and stop calling something which should have been a fixed, finished product months ago a "work in progress".

                                                             *****************
                                                             ******@aol.com
    

    AOL Gold is a disaster! The worst "upgrade" yet! I know you have told us that the "security" is better, but I can't see one single way how that manifests. Actually, there is not one thing in this Desktop Gold that is an improvement over 9.8.2, and in many ways, the software is FAR worse. Here's a detailed list of my complaints:

    1. EVERYTHING you do is slower. Every single action taken. Anything you click on takes longer to pop up than ever before. This applies to clicking on a hot link, on a photo, on your mailbox, on any individual… more
    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned ( block sender directly from the email window, showing all visited websites and reorder favorites) become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.

    To resolve the slowness and performance issues, please try the troubleshooting solutions below:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer

    3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article: https://help.aol.com/articles/enable-only-essential-startup-programs

    Here are some tips to expand the size of the mailbox window:

    1. Drag one of the four corners of the mailbox window to your desired size and position.
    2. On the top of the AOL Desktop screen, click “Window” then choose “Save Window Size and Position” from the drop-down menu.
    3. Hide the folders in the mailbox to have more space for the emails. To do this, click on “Hide Folder List” on the bottom left corner of the mailbox, or click on the arrows between the folder list and the email list and drag it towards the left side of the screen.

    Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned ( block sender directly from the email window, showing all visited websites and reorder favorites) become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.

    To resolve the slowness and performance issues, please try the troubleshooting solutions below:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    2. Restart the computer. This… more

18. Email groups missing

    I just spent about 90 minutes with AOL tech support to try and fix why all of my email address groups disappeared. I tried to add a new group and AOL had a glitch and logged out. When I logged back in all of my email address groups were missing. I was told by tech support that they could not back up my address groups. I have maybe 60 different groups so I told them I was not a happy camper. Has anyone else had this issue? The tech support guy even installed a newer version of AOL Desktop Gold to see if that would fix the problem. Nope.

    I just spent about 90 minutes with AOL tech support to try and fix why all of my email address groups disappeared. I tried to add a new group and AOL had a glitch and logged out. When I logged back in all of my email address groups were missing. I was told by tech support that they could not back up my address groups. I have maybe 60 different groups so I told them I was not a happy camper. Has anyone else had this issue? The tech support guy even installed a newer version of AOL Desktop Gold… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →

19. When will these be finally fixed? We have been waiting a very long time with only promises

    1. Freezing up when trying to open and AOL "not responding"
    2. Double spacing when writing emails
    3. Emails that go out when "send" is clicked and not getting "error, try again" message
    4. Stationary and added features (some animated) that used to be part of 9.7
    5. Ability to send out larger files for photos and videos
    6. Fixing refresh button so that you don't have to do it a dozen times just to refresh once
    7. AOL just signing off for no reason when you are in the middle of doing something, except when you want to sign off and then it freezes
    8. Stop closing and hiding Feedback from your users to hide their problems to make it appear fixes have been made which they have not

    1. Freezing up when trying to open and AOL "not responding"
    2. Double spacing when writing emails
    3. Emails that go out when "send" is clicked and not getting "error, try again" message
    4. Stationary and added features (some animated) that used to be part of 9.7
    5. Ability to send out larger files for photos and videos
    6. Fixing refresh button so that you don't have to do it a dozen times just to refresh once
    7. AOL just signing off for no reason when you are in the middle of doing something, except when you want to sign off and then it freezes
    8. Stop… more
    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Duplicate  ·  0 comments  ·  Delete…  ·  Admin →

20. When will things work as they used to

    I just wasted over an hour trying to sign into Gold. After the little white box appeared two blue circles would freeze and got message "not responding", yet every other website I tried was no issue.
    I finally wasted more time calling Tech Support and reporting the issue. Other than trying to sell me some check up program I do not need, wanting to reinstall which I had done a short time ago making no difference in all the problems and filing a case number, that was it.
    I again reported my seven carousel icons which are moved every time I sign on and need to be manually moved back to where I want them. Every time Gold magically signs out, I have to repeat process. Not to mention on three occasions when I was signed out for nothing I did, emails I had started to write now appear on every sign on. This is from months ago. I can't get rid of them by deleting or trying to send. They just reappear with the dreaded news page on the welcome screen each sign on.
    I also asked the Tech when the mouse forward/backward buttons will work like they used to, Tech said no reports of problem. It's nice to say AOL has Techs, but if they can't fix issues, what is the point? I was told if issues aren't fixed, call back with my case number, and then what? It is a vicious circle of people complaining about problems and AOL dismissing them. How is it that the mouse button fix which I was told would work by Dec 2017 and it still isn't fixed, I have complained and reported numerous times and Tech says there is no report to this issue? Come on AOL, get your act together. Wouldn't it be easier to get things fixed so they work like they used to rather than wasting everyone's time trying work arounds, reinstalling and complaining?

    I just wasted over an hour trying to sign into Gold. After the little white box appeared two blue circles would freeze and got message "not responding", yet every other website I tried was no issue.
    I finally wasted more time calling Tech Support and reporting the issue. Other than trying to sell me some check up program I do not need, wanting to reinstall which I had done a short time ago making no difference in all the problems and filing a case number, that was it.
    I again reported my seven carousel icons which are moved… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.