758 results found

1. Please bring back 9.8.2

   First of all, let me start by saying that I have been an AOL customer for more than 20 years and I am really mad. Bring back 9.8.2. This version stinks. When I try to print my emails, it leaves out half of the previous emails/responses. The old version told you whether or not you had any emails and how many when changing screen names, this one does not. You have to switch and sign on to find out if you have any emails. There are also other issues with the software. And to think for all these problems posted here on this website,and the headaches we are having with the program, you are charging an additional $4.99 per month. What about a refund for the **** you have sold us. What a ***** job. Your software techs need to fix this ASAP or trash it and bring back the old version. Also since your new software has appeared, the email on my wife's and my android smart phone has not worked properly. When I try to respond to an email, the phone says loading info and won't let you send an email. I loaded the AOL android app for my phone and that works about as bad as AOL Gold for computers. My android app shows I have emails, then when I go to the AOL android app to respond, the emails are not there, even when I drag down to refresh. I called Verizon about the email problem and they said they were having problems with AOL and put me on a three way conversation with an AOL rep. Rep said they had issues and gave me a service order number. That was about a month ago and nothing has been done. AOL Gold is not Gold, it's not even Silver or Bronze. It's more like scrap metal. I am a business customer and if you don't get this fixed ASAP, I will be moving on to something that works.

   First of all, let me start by saying that I have been an AOL customer for more than 20 years and I am really mad. Bring back 9.8.2. This version stinks. When I try to print my emails, it leaves out half of the previous emails/responses. The old version told you whether or not you had any emails and how many when changing screen names, this one does not. You have to switch and sign on to find out if you have any emails. There are also other issues with the software. And to think for all these problems posted… more

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   Duplicate  ·  0 comments  ·  Delete…  ·  Admin →

2. Opportunities to Improve Your News Posts

   For the last two years now your "News" articles have bee dominated by two subjects, including: 1) Anything negative or critical about Donald Trump, his administration or his family and 2) All things Meghan Markle. For example, today, July 6, 2019, you have a total of 7 of 81 News articles about Meghan Markle. That's roughly 8.6% of all your news articles. Someone need to tell you folks that this simply isn't "News", and no one wants 8.6% of their news articles to be about one subject, much less Meghan Markle. With all that is going on in the world, I know you and all the folks at AOL, can do better than that. Please Try, for our sakes.

   For the last two years now your "News" articles have bee dominated by two subjects, including: 1) Anything negative or critical about Donald Trump, his administration or his family and 2) All things Meghan Markle. For example, today, July 6, 2019, you have a total of 7 of 81 News articles about Meghan Markle. That's roughly 8.6% of all your news articles. Someone need to tell you folks that this simply isn't "News", and no one wants 8.6% of their news articles to be about one subject, much less Meghan Markle. With all that is going on in the world,… more

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   Duplicate  ·  0 comments  ·  News  ·  Delete…  ·  Admin →

3. SERIOUSLY

   SERIOUSLY what an awful mess you have created with "GOLD"? IF I see one more time "NOT RESPONDING" I will scream. I try to read a story and when I click close I lose the WHOLE Welcome Screen (I'm sure this is ALL part of your NEW and IMPROVED AOL) I've been with you guys for a long time but I'm thinking it's not going to be much longer with this **** that you have now presented us with. Just cut your losses and go back to the last version.THIS is NOT worth my money and it makes me sad after ALL these years. AND you can't even figure out I am posting my unhappy experience WITH AOL from AOL????????

   SERIOUSLY what an awful mess you have created with "GOLD"? IF I see one more time "NOT RESPONDING" I will scream. I try to read a story and when I click close I lose the WHOLE Welcome Screen (I'm sure this is ALL part of your NEW and IMPROVED AOL) I've been with you guys for a long time but I'm thinking it's not going to be much longer with this **** that you have now presented us with. Just cut your losses and go back to the last version.THIS is NOT worth my money and it makes me sad… more

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

4. Pictures not posting..

   Are you kidding me!!! For the past several day when I go to post a picture on facebook I get this error message!
   Oops
   Something went wrong. We're working on getting this fixed as soon as we can. You may be able to try again later. Really what's later!!

   You're not working on any of it!! That's why we still have all these nightmare issues!!

   This is insane. From one thing to another. AOL keeps changing everything up. Now when you send an email it's set up differently.
   You can't even get the bugs worked out of all the other nightmare problems..Now I can't post any of my pictures on FB!
   Get this d*** thing fixed now!!

   Are you kidding me!!! For the past several day when I go to post a picture on facebook I get this error message!
   Oops
   Something went wrong. We're working on getting this fixed as soon as we can. You may be able to try again later. Really what's later!!

   You're not working on any of it!! That's why we still have all these nightmare issues!!

   This is insane. From one thing to another. AOL keeps changing everything up. Now when you send an email it's set up differently.
   You can't even get the bugs worked out of all the other… more

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   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

5. search history

   Suppose you had one or more window tabs open on the aol desktop. It used to be that when you would click the "welcome" tab, the space in which to type a new URL was blank. This is no longer the case. The AOL software would only try to "guess" previously used URLs when I started typing in the URL space. It would really be nice to have the software work this way again, because the software currently automatically puts an already used URL in the URL space, which can be very distracting. If you give me your direct Phone number, I can call and we can do a remote session if need be.

   Suppose you had one or more window tabs open on the aol desktop. It used to be that when you would click the "welcome" tab, the space in which to type a new URL was blank. This is no longer the case. The AOL software would only try to "guess" previously used URLs when I started typing in the URL space. It would really be nice to have the software work this way again, because the software currently automatically puts an already used URL in the URL space, which can be very distracting. If you give me your direct Phone… more

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6. AOL GOLD

   SORRY..... I am so ******* FED UP WITH AOL GOLD, I AM READY TO SCREAM. It took 8 minutes to get Signed on. WHY???????????And trying to click off a site is close to impossible.
   Went to my Facebook, clicked on Messenger, and got another screen , that I cannot CLOSE. WHAT******* ****** CAME UP WITH AOL GOLD. IT GETS worse AND WORSE.
   I think I have to look at Firefox and ***** AOL, I have been a paying customer for 18 years, and it seems that AOL DOES NOT GIVE A ****. iF ENOUGH AOL CUSTOMERS, STICK TOGETHER, WE SHOULD GET 9.8.2 BACK. The CEO and AOL stockholders will lose. While AOL customers, get a "Sorry" Enough is enough. If this AOL GOLD is NOT Fixed by a week from now. I will CANCEL my payed subscription.

   SORRY..... I am so ******* FED UP WITH AOL GOLD, I AM READY TO SCREAM. It took 8 minutes to get Signed on. WHY???????????And trying to click off a site is close to impossible.
   Went to my Facebook, clicked on Messenger, and got another screen , that I cannot CLOSE. WHAT******* ****** CAME UP WITH AOL GOLD. IT GETS worse AND WORSE.
   I think I have to look at Firefox and ***** AOL, I have been a paying customer for 18 years, and it seems that AOL DOES NOT GIVE A ****. iF ENOUGH AOL CUSTOMERS, STICK TOGETHER, WE… more

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7. desktop gold mail composing.

   On Desktop Gold, when trying to write an email, there are no longer manageable margins. in other words, when typing a line in an email, it keeps going beyond the margins of the email, and when one hits "enter" to go to the next line, one loses sight of the cursor completely, with no means of scrolling to the left. There is no justification whatsoever.
   When I spoke to tech support, they are clueless, saying one must go to full page size to write an email. That is not workable.

   Also, the latest update appears to count words. that is not something most users need or require and should be eliminated.

   I have been a Desktop gold user for decades. This will cause me to unsubscribe. Please respond asap. thank you.

   On Desktop Gold, when trying to write an email, there are no longer manageable margins. in other words, when typing a line in an email, it keeps going beyond the margins of the email, and when one hits "enter" to go to the next line, one loses sight of the cursor completely, with no means of scrolling to the left. There is no justification whatsoever.
   When I spoke to tech support, they are clueless, saying one must go to full page size to write an email. That is not workable.

   Also, the latest update appears to count words. that… more

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   7 comments  ·  Mail  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

8. user not maintaining a good connection between the aol software and server

   It seems that the aol desktop gold software is not coded right to allow a smooth experience for the user. There is constant freezing for a second or two anytime I try to do anything on the software, from reading email to reading an article to typing feedback.
   A third party browser doesn't have this problem. Things are not always in sync.

   It seems like the servers just can't handle the load. A way to fix that would be to add more server capacity. It could also be the amount of network traffic, but again, adding more capacity to the servers would solve this problem. I don't know if this problem is more of a busy server issue or a bug in the software.

   It seems that the aol desktop gold software is not coded right to allow a smooth experience for the user. There is constant freezing for a second or two anytime I try to do anything on the software, from reading email to reading an article to typing feedback.
   A third party browser doesn't have this problem. Things are not always in sync.

   It seems like the servers just can't handle the load. A way to fix that would be to add more server capacity. It could also be the amount of network traffic, but again, adding more capacity to the… more

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9. aol gold sucks it still locks up daily on both my computers

   get off your gold *** and fix this crasp

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10. Your algorithm for screening comments still needs work and could benefit from AI!

    I've gone through several screenings for words I've used in comments! The word or words that caused rejection or challenging were in no way used offensively nor were the word or words in question made known to me. I'm keenly aware and support efforts to try and keep comments constructive. But your words have no value to me when I see others verbally attacking others (this time me) without the sensitivity you seek. I see lots of hateful language but not necessarily an offensive word. So your algorithm is useless for hateful sentencing and offensive and wrongly constricting when comments are appropriate, particularly when taken out of context! ! ! Perhaps you need to explore the value of AI and what benefit your algorithm will have! ! !

    I've gone through several screenings for words I've used in comments! The word or words that caused rejection or challenging were in no way used offensively nor were the word or words in question made known to me. I'm keenly aware and support efforts to try and keep comments constructive. But your words have no value to me when I see others verbally attacking others (this time me) without the sensitivity you seek. I see lots of hateful language but not necessarily an offensive word. So your algorithm is useless for hateful sentencing and offensive and wrongly constricting when comments… more

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11. Just read below of which I TOTALLY agree with

    Just read above / below of which I TOTALLY agree.

    No wonder aol's gone out of business... and that's why you and I are having such great difficulity. Even spell check and full screen doesn't work anymore Chrome works the best and is the ONLY browser that allows me to see my Netflix and Hulu subscriptions. My best advice, instead of complaining to a brick wall, is to "Funk the Dumb stuff", (delicately put) and move on. Customer Service is at an ALL TIME LOW ! Forget trying to e mail them, (it NO longer exists), or for that matter trying to contact them by phone or what ever. With that being said, I'm guessing that since the impending doom of the former TWC, (Time Warner Cable Co.) which is now Spectrum, they've "Thrown-the-towel-in" and unbeknownst to you and me, will soon be in the headlines in National / International news which will announce that Aol has ceased operations as the original pioneers of the Internet as we now know it today.

    I've been a member since 1998 - 99 and I, (as we've both seen), their market share sink into oblivion despite FRANTIC advertising and worthless marketing endeavors.

    They've completely forgotten how to make their product WHOLE through customer service, satisfaction, and reliability.

    Fortunately for them, I'm available yesterday to correct this problem, (and I know their reading this as I type), I will Aol get back on the map but my fee FOR this CEO position will be something they probably wouldn't be able to afford, ($75-90,000 a year...HA!).

    God bless you Aol for your initial contribution and greatness back in the day, but those day's are LONG GONE should you decide not to contact me to straighten out the festering disintegration which so BADLY has destroyed a once loved corporation.

    Sorry to the reader...but I got off on a tangent and I apologize, but it kind of makes sense...Maybe not.

    Just read above / below of which I TOTALLY agree.

    No wonder aol's gone out of business... and that's why you and I are having such great difficulity. Even spell check and full screen doesn't work anymore Chrome works the best and is the ONLY browser that allows me to see my Netflix and Hulu subscriptions. My best advice, instead of complaining to a brick wall, is to "Funk the Dumb stuff", (delicately put) and move on. Customer Service is at an ALL TIME LOW ! Forget trying to e mail them, (it NO longer exists), or for that… more

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12. I am so disgusted withy o ur service. I plan to discontinue it as soon as humanly possible. I spent 45 minutes trying to delte screen nam

    Start again. Your service has gone downhill at an unbelieveable pace. I can't wait to abandon AOL. Virtually nothing works. Tried to delete a few screen names, and after 45 minutes simply gave up/ Improve my experience with AOL...............at this point I don't know where to begin.

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    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Let me put you in touch with one of our technicians to check if they can help you out. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.

13. AOL is a major internet piece of ****, news stories run for week, trying to get help is a joke

    AOL is a major internet piece of ****, news stories run for week, trying to get help is a joke can you not be better? I would love to talk to someone who explain all the unpleasent things on aol. SEE my email on aol is not good enough

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14. GOLD support is Totally INCOMPETENT + UNCARING

    starting in beginning of Dec. 2017 -

    1- notified support about organizing favorites -
    response - thats the way it is + can not + will not be changed
    2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
    response - reset location , clear cache , cookies , etc . + restart -
    - did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no no response at all - tried many different computers + internet carriers with same resukts , NO LOCAL NEWS - problem is definitely with AOL program+ NOT computer settings !
    3- posted problem here on GOLD suggestion board -
    response - SAME useless scripted suggestion to clear cookies + etc.. suggestion closed with no further votes or comments allowed - problem exist with no correction in sight , going on 6 weeks - multiple contacts with NO helpfull response since
    4- local traffic has not worked for over a month - again on multiple different computers -
    5 - if you are not going to listen to or act on consumer concerns + suggestions why solicit them ?

    paid subscriber for 20 plus years , but not for long ! - total frustration with AOL - msn , yahoo , + etc. much more user friendly with much better support - WHY have local NEWS + traffic when there is NO local content ? - why have favorites that can not be easily + conveniently arranged ? - why charge for a site that has become progressively more user unfriendly + biased ?

    starting in beginning of Dec. 2017 -

    1- notified support about organizing favorites -
    response - thats the way it is + can not + will not be changed
    2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
    response - reset location , clear cache , cookies , etc . + restart -
    - did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no… more

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15. Make it Faster

    I have mentioned this before in a post. This Gold version stinks. It cannot even keep up with my slow typing here on your comment block. I try to delete messages, and it takes way, way, too long to respond. You can improve it by clearing up the slowness, and if you cannot do that, then go back to the most previous version. My confidence level on Gold is lower than on any other application that I use daily. I have been a user for many, many years (and you can look it up if possible), and I have been very happy with the product until now! But you have ruined it with this "Gold" version. Sorry for the negative post, but that is the way I feel about a product that you have ruined!

    I have mentioned this before in a post. This Gold version stinks. It cannot even keep up with my slow typing here on your comment block. I try to delete messages, and it takes way, way, too long to respond. You can improve it by clearing up the slowness, and if you cannot do that, then go back to the most previous version. My confidence level on Gold is lower than on any other application that I use daily. I have been a user for many, many years (and you can look it up if possible), and I have been… more

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16. Menu keeps popping up

    PLEASE FIX THIS BUG!!!!!!!!!!!!!!!!!!!!
    
    This menu box keeps popping up with every click of my mouse...
    (Back, Forward, Refresh, Undo, Redo, Select All, Create Shortcut, View Source, Print, Print Preview, Add to Favorites, Properties, Pop Ups). It is popping up while I am typing this feedback. It is quite annoying. I have to click on another spot on the screen to make it go away and then I have to re-click to try to get to where I was going. This menu sometimes keep popping up, 2-3 times back to back, when I am clicking on another spot on the screen to make it go away -- I have to keep clicking and clicking until it stops long enough for me to continue.
    PLEASE FIX THIS BUG!!!!!!!!!!!!!!!!!!!!

    PLEASE FIX THIS BUG!!!!!!!!!!!!!!!!!!!!
    
    This menu box keeps popping up with every click of my mouse...
    (Back, Forward, Refresh, Undo, Redo, Select All, Create Shortcut, View Source, Print, Print Preview, Add to Favorites, Properties, Pop Ups). It is popping up while I am typing this feedback. It is quite annoying. I have to click on another spot on the screen to make it go away and then I have to re-click to try to get to where I was going. This menu sometimes keep popping up, 2-3 times back to back, when I am clicking on another spot on the… more

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    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

17. AOL Gold is as terrible as it's been since day 1. It sucks up so much memory, RAM, and resources that it makes both of my computers run ver

    AOL Gold is as terrible as it's been since day 1. It sucks up so much memory, RAM, and resources that it makes both of my computers run very slowly. AOL has been promising to improve it since Day 1, and it never gets better. Every platform that AOL used before Gold worked so much better than this disaster.I'm glad that Verizon sold AOL so maybe the new owners will care enough to improve it.

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18. I pay for gold and your service ***

    Trying to solve my mail problem for 1 week and getting no help

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    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

19. Features need to work!

    FIX SPELL CHECK! Asked until blue in face and nothing done and I am ignored, without response despite several requests! Click on "ADD TO DICTIONARY" and it does not, etc. You eliminated the "Ignore It," option also. This has gone for months without a fix, or rely. Further, for months heard once that you were working on why free McAfee cant be downloaded. How many more months needed to fix this??? Still my computer unprotected and you ignore all requests for update on what is happening! Gold goes down regularly and your firm ignores paying customers. WHY? Mail slow, adds inundate everything even the weather section. The only thing we can count on regularly working is AOL without fail taking my money out of the bank regularly, each month! Wish someone would worry as much about giving customers what they pay for and a product with features we can rely on working consistently! Further when will you start replying with meaning and stop ignoring customer requests for answers; etc?

    FIX SPELL CHECK! Asked until blue in face and nothing done and I am ignored, without response despite several requests! Click on "ADD TO DICTIONARY" and it does not, etc. You eliminated the "Ignore It," option also. This has gone for months without a fix, or rely. Further, for months heard once that you were working on why free McAfee cant be downloaded. How many more months needed to fix this??? Still my computer unprotected and you ignore all requests for update on what is happening! Gold goes down regularly and your firm ignores paying customers. WHY? Mail slow, adds… more

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20. Improve Account Verification

    ACCOUNT VERIFICATION
    Improve your account verification process! I recently bought a new computer, installed AOL Desktop Gold and then you folks wouldn't allow me to use my email and sent me a verification code for security purposes at my recovery Gmail address. I entered the verification code into AOL Desktop Gold and instead of just accepting it and bringing me to my AOL email, a pop up appeared insisting I secure my account and reset my password. What's the point of a verification code to a recovery email address if you're going to force me to reset my password anyway? I didn't want a new password. I called Customer Service and they could do nothing for me and wanted me to reset my password which I had to do . This has created an unnecessary hassle for me this morning. Improve your procedures so they work like everybody's else's -- when you send a verification code to a recovery email address just accept it and let the person into their account.

    ACCOUNT VERIFICATION
    Improve your account verification process! I recently bought a new computer, installed AOL Desktop Gold and then you folks wouldn't allow me to use my email and sent me a verification code for security purposes at my recovery Gmail address. I entered the verification code into AOL Desktop Gold and instead of just accepting it and bringing me to my AOL email, a pop up appeared insisting I secure my account and reset my password. What's the point of a verification code to a recovery email address if you're going to force me to reset my password… more

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    Reviewed  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →