AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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807 results found
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SAVING an EMAIL
Evidently the "SAVE" on the bottom border is not working..
here is the response to me from Product Support ..
(Why isn't there ONE PLACE to learn all the FEECHURS ?!?!?!You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.
To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location…
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Bring AOL Back to the Desktop with an AOL Linux Operating System
Bring AOL Back to the Desktop with an AOL Linux Operating System
I would like to suggest that AOL explore creating an official AOL-branded Linux desktop operating system.
AOL has a long history of bringing the Internet to everyday computer users. I believe there is an opportunity to bring that same philosophy into the modern Linux desktop market.
The concept would be an easy-to-use Linux operating system based on Debian or Fedora, customized and branded by AOL. It could provide users with a simple, familiar desktop experience while integrating AOL services directly into the operating system.
Possible features
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63rd ranked -
NOTHING WORKS!
My default fonts don't hold; everything is SLOW; my mail "marked as unread" doesn't remain in new mail; links take forever to open and sometimes it takes two or three attempts. Nothing about GOLD is better than the old AOL and none of your suggested fixes work. And the techs don't have a clue and I am certainly not going to allow some stranger on the other side of the world have access to my computer. I've been a faithful AOL user since the '80's but I'm convinced AOL doesn't really care about customers. Look at all the complaints…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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WHY DO I HAVE HALF SCREEN WHEN I AM TRYING TO READ A ARTICLE
WHY DO I HAVE A HALF SCREEN WHEN I AM TRYING TO READ A ARTICLE PLEASE ANSWER MY QUESTION
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Why does AOL Gold no longer tell us where a message has been saved?
DON'T simply say a message has been saved, tell us WHERE it was saved. Between AOL Gold's colossal stupidity or coyness about where a message got saved and Windows' "hovering" feature, I sometimes have to try half a dozen times to put a message where I can retrieve it. And THAT doesn't even BEGIN to address the clutter in my filing cabinet. This problem didn't occur with AOL 9.7, which I think was vastly superior to AOL Gold. Why are we paying for an inferior product full of ****** advertising and no-news "news?"
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AOL USELESS TECH SUPPORT + DEAF TO SUBSCRIBERS WISHES !
all tech support wants to blame problems with gold on users computers - standard scripted solutions , reload gold , restart , clear cache , clear cookies , reset location , + etc. - NONE work to cure problems that are built into gold by AOL by amateur + incompetent programmers - AOL does not listen or do anything about ALL the topics posted on this forum - ignorant of long time paid subscribers - AOL is thumbing their nose at all longtime loyal users !
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Screen going black
SCREENS CHANGING SIZE AND TURNING BLACK:
I use Desktop Gold as my primary browser. I log onto Gold with the main AOL Gold strip at the top, and the Welcome screen to my left and then also My Favorites screen on my right. Everything seem OK as long as I continue doing something on the desktop or internet, but as soon as I let it go idle for 10-15 minutes or so, my screen goes to sleep(as I do have it set for that feature) but also I start hearing"bubble" type notification sounds in the background. If and when I…
This is something our technicians can help you with. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
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Why can’t we access old email on our PCs instead of having to log into AOL Gold?
I spent over two hours with your techs today trying to make sure that I could download my archived AOL emails to my PC. I have 20 years worth! Only after the full two hours did they finally admit that there was no way to download them on to your PC. You can only access them from inside the desktop software. AOL has effectively taken ******* of thousands of my emails. They’re doing this to everyone. In an age where we’re all the more concerned with our personal privacy, how can AOL justify this? The only possible reason this…
You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.
To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location where you want to save it, and finally click on Save in the bottom right.
Please note that you can save one email at a time.
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Return the option to close mail box
Return the option to close the mail box, I want close the mail box for another screen names is out of hand to control JUNK MAIL, I try any thing and is like I getting more and more. I unsubscribe were I never subscribe, I block junk mail, and they find the way to send more, they just change the electronic address.
This is my 4th time that I'm asking help for this matter on feedback and also by phone with technical support
Please do something, make more indulgent our stay in AOL
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AOL browser is DOG SLOW WITH EMAIL PHOTOS, PLEASE FIX THIS.
YOU NEED TO FIX THE BROWSER SO IT DOESN'T TAKE DAYS TO SEND PHOTOS WITHIN AN EMAIL. ALSO, YOU SHOULD HAVE MENTIONED OUT-FRONT THAT 25 MEG IS THE MAX, RATHER THEN AFTER THE FACT, AFTER YOU TAKE CUSTOMERS MONEY.
THIS IS ALL JUST VERY BASIC BROWSER STUFF AND THE PRIOR AOL 9.8 WAS CORRECT AND MUCH FASTER. nOW, SOMETIMES IT JUST SHUTS DOWN THE PROGRAM ALTOGETHER AND YOU MUST DO A CTL-ALT-DELETE OR REBOOT ENTIRELY AS IT LOCKS UP COMPUTER. THIS MAKES YOU GUYS LOOK LIKE BABOONS, PAID BABOONS. ITS ACTUALLY EAS6 TI FIX, BUT YOU DON'T SEEM TO… -
AOL Starts From Scratch Each Day
Since AOL Gold installed an update on 12/15/20, AOL is so much harder to use. All the info I input in a day is gone after I turn off my computer at night. The next day my Favorites from the Toolbar are gone, my Favorite Places list is gone (many items on it I've saved for years), and I have to log in with ID and Password each time despite indicating I want them both saved and automatically inserted. What's going on? The Toolbar favorites and places are very important to me... One of the main reasons I've stayed with…
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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get someone to answer the telephone line......
I am trying to cancel that 30 day free trial but no one will answer the phone so consider this my option to cancel. my time is valuable at 80 tears of age.
For information on canceling your AOL Account, please view our help article “Account Management: Cancel or reactivate your AOL account”: aol.it/1zAXoXh
There you will find instructions on how to cancel and change information on your account.
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AOL Gold -- the worst ever?????
I don't know whose idea it was to make Gold, but it is sure worse than the earlier versions. Just try scrolling through the opening pages and see how long it takes. FOREVER! ! ! Then there are a lot more advertisements. Everything has ads and they take forever to load and move on to the next screen. I continually try to use the "Quick Find" in the e-mail address section but it does not find many of my addresses. I need to arrange them in a certain way to see if that address exists, rather than trust Quick Find…
I appreciate your feedback. I’m sorry to hear the Gold experience wasn’t pleasant for you so far. We are updating the software every two weeks.
In case the Quick Find is not finding your contacts when searching by their first or last name, it is possible that the contact does not have their name added to your address book. In this case, it is easier to search by the email address rather than the first or last name, or edit a contact and add their name to your address book.
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Is Your AOL GOLD running slowly? HERE'S THE SOLUTION
I had problems with AOL Gold. It was running slow, take forever for Welcome Window to open and the same with the email.
I contacted AOL tech. They took control of my computer and made some changes. Also had me subscribe to System Mechanic.
Seemed to solve the problem but the next day the same problems.
I finally found the solution researching on the web. Easy to do. Just follow the directions. I'm no techie. It will also speed up Chrome and all the other browsers. This is easy. Link below.
I had the problem and I found the solution…
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Autofill addressing prevents typing new addresses.
Addressing E-mail does not allow me to enter https://..... without automatically inserting the wrong address from stored addresses. I am trying to send a message to Microsoft billinginfo and cannot do it. Very frustrating. Please fix the bug.
The https:// prefix is a part of a web address, and is used only when accessing web-sites (is not used in email addresses). Please check the correct email address before sending the email.
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Soozy and I just spent about 45 minutes sending mail back and forth from our various screen names .. on 11 and on web mail .... as S
Steve,
Soozy and I just spent about 45 minutes sending mail back and forth from our various screen names .. on 11 and on web mail .... as Soozy said. it ain't easy and I agree.
Trying to check if there is incoming new mail on other SNs is a royal ***. We have to sign out/sign back in under other SNs. On 9.8 checking mail on 5 SNs was a breeze: click on Switch SNs and it would show if you have mail to read AND THEN you could switch or cancel and stay on your usual…
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Issues caused by latest update 11.0.1916
UPDATE ISSUES after Revision 11.0.1916 was updated on 8-9-18. My AOL desktop button would not open AOL this morning, so I spent almost three hours on phone with Tech who re-installed Gold at least 8 times trying to get it working as it did yesterday (in 11.0.1912 toolbar icons and sign at least worked). This was after restoring my computer and doing Windows updates again to no avail. It still takes a good six clicks to have AOL even open from my desktop icon. This is in addition to everything else that is broken and instead of getting those problems fixed, now…
We apologize for the inconvenience this has caused you. Our engineers are currently investigating the problem caused by the latest update.
Regarding the issue you are experiencing with the toolbar icons, please follow the steps from the help article below, in order to change the toolbar icons.
https://help.aol.com/articles/Change-your-toolbar-icons-in-AOL-Desktop-Gold
The backward and forward mouse options will be available in a future update for the software.
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What the **** is going onj?????????
What the **** is going on AGAIN . My PATIENCE IS RUNNING THIN. Just turned on my computer and see that 9.8.2 is NO LONGER available.
Three days ago I got the AOL ALERT Msg , about Only using AOL GOLD, (Which is a Piece of *) Then after having to wait over 20 minutes listening to Twangy music, a AOL tech kept saying how SORRY AOL WAS for wait time And Not INFORMING AOL people that a DRASTIC CHANGE WAS BEING MADE. AOL 9.8.2 was NOT BROKEN. Then a day later 9.8.2 was back., NOW 9.8.2 IS GONE… -
Stop trying to track my location for your marketing purposes. give me the option
Sirs, Stop trying to track my location for your marketing purposes. Give me the option. This has changed recently. I do buying in other countries and continents and by showing where I am emailng from, their spam filters block my mail as irrelivent.
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Store emails on our PC rather than on AOl Desktop Gold.
AOL tech support reinstalled AOL desktop gold on my computer. All of the emails that I had saved under the folder "save on my PC" from August 2017 to present were not there. I have contacted tech multiple time since discovering this issue. Many were not able to understand the problem. The last person understood the problem and told me that the email files were not saved on my PC but rather on AOL Desktop Gold. He believed that the files were still there someplace but that the tech support personnel in his office had no way of knowing…
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