799 results found

1. favorites

   when i do a search in the Favorites due not being able to find the site listed in my favorites, which is rather long, it displays the site i want but doesn't show where the site is listed in my Favorites so i have to manually find it and move the site to where i want it listed. it would be great if when we search is to go right to where it is listed so we know exactly where it is listed. i have a lot of major favorites, i.e., truck issues, DAV, Bills, and a lot of sites listed under those. sometimes when AOL saves them they go where they were not supposed to even though i try to save them under a major favorite that applies. i love being able to save the favorites by date so i can always go and restore back to find something that i may have deleted by mistake earlier.

   when i do a search in the Favorites due not being able to find the site listed in my favorites, which is rather long, it displays the site i want but doesn't show where the site is listed in my Favorites so i have to manually find it and move the site to where i want it listed. it would be great if when we search is to go right to where it is listed so we know exactly where it is listed. i have a lot of major favorites, i.e., truck issues, DAV, Bills, and a lot of sites… more

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   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

2. No way to cancel an email upload. A totally new problem

   I am attempting to send files to my boss, I have multiple emails to send. I was in the process of sending one and decided I'd put the rest in my 'waiting to be sent' folder and each time I tried the mail started sending instead of going into the folder. Which resulted in 2 emails trying to be sent at the same time. There is NO cancel upload button anymore which resulted in both emails being sent at the same time. And with no way to cancel the second email from going, I ended up with Err35 message twice. So here I am once again trying to email important files to my boss and I have multiple Err35 messages, There are just too many problems with this version of aol. Bring back the ability to cancel sending an email, bring back the refresh button that will actually work, bring back the ability to list email by date or subject or sender name without having to look at all mail in all names in either date, subject or name. I have to completely sign out of aol, close it out and try again to get my mail the way it should be. Its so frustrating to work with this version. I'm so done with this garbage you call gold.

   I am attempting to send files to my boss, I have multiple emails to send. I was in the process of sending one and decided I'd put the rest in my 'waiting to be sent' folder and each time I tried the mail started sending instead of going into the folder. Which resulted in 2 emails trying to be sent at the same time. There is NO cancel upload button anymore which resulted in both emails being sent at the same time. And with no way to cancel the second email from going, I ended up with Err35 message… more

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   0 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Thank you for reaching out to us, we will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.

   Once you click on “Send Now” after composing the email, there is no way to cancel the action. If you want to save your email and send it later, you can click on “Send Later” and retrieve the email from the Drafts folder.

3. Ask Ex-Tech. employee, Brent to stop calling asking for personal Info.

   Brent, your EX. Tech. employee is calling AOL customers and trying to get personal Info. and his wife/girlfriend is in on it also.

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   Reviewed  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →

4. Unusual AOL problems the last couple of days.

   Has anyone else experienced unusual difficulty with AOL the last couple of days? Here's what's been going with my aol: 1) I take steps to save an email to a new folder. The email does not show anywhere in the new or old or deleted sections, but the new file folder with the saved email is not showing up in the saved area or anywhere else. 2) I wrote an email and clicked to send it. It doesn't send. I give it a few minutes and then click send again. It doesn't send this time either, and doesn't give me the 'you can only send one at a time' message. I wait a few more minutes, then try to save it; no response; tried to 'send later,' no response. AND though I can click on all aol icons, read my mail, visit sites, it's as if this one email is frozen & I can't do anything with it - not even close it or delete it.

   Has anyone else experienced unusual difficulty with AOL the last couple of days? Here's what's been going with my aol: 1) I take steps to save an email to a new folder. The email does not show anywhere in the new or old or deleted sections, but the new file folder with the saved email is not showing up in the saved area or anywhere else. 2) I wrote an email and clicked to send it. It doesn't send. I give it a few minutes and then click send again. It doesn't send this time either, and doesn't give me… more

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

5. Trying doing a decent job of keeping the web site correct

   Do your job

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   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

6. radio button missing on address book

   radio button is missing when trying to edit contacts from the address book.
   please put back the radio button to correct all email address's in my adress book .

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   The radio button has been removed from the Address Card view. The ‘Primary E-Mail’ field will be the main email address that will show in your Address Book.

7. tryihng to save proof of a bank checking deposit,, HOW ???

   Im trying to save proof of a bank account deposit,it keeps saying im naming the deposit with a file name that is NOT valid.......why???

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   2 comments  ·  Other  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

8. Transparent PNG images with alpha channels show up black & are converted to JPG

   I am a Graphic Designer and have to email my iOS programmer 2600+ transparent PNG images to program into our iOS application. They have to be in PNG format. AOL Desktop Gold has a few programming flaws that need to be fixed immediately. When I copy any PNG image into the write mail window, AOL incorrectly flattens the transparent PNG image making the transparent area BLACK in color and ALSO changes the file format from PNG to a flattened JPG image. We can NOT use JPG images at all as they lack an alpha channel.

   This HAS to be fixed immediately!!! If my programmer emails me a transparent PNG image from Gmail, it comes through on my AOL account correctly as a PNG with a transparent alpha channel. However if I email him the same exact file from AOL the image is changed to a jpg and flattened/ made black where it is transparent!! What is going on?!

   AOL remotely connected to my computer today 4/24/19 and I demonstrated this bug to 2 AOL workers including a manager. We were on the phone for 1 hour 27 minutes. I was told to instead attach the files through AOL Desktop Gold, however I need to write a detailed description to the right of every single image explaining its name, where it goes in our application, sound effects it plays when clicked etc. I can not do this if I were to simply attach them!

   I tested this many ways. When I drag and drop or attach a transparent PNG image into AOL Desktop Gold, AOL flattens it and converts it to JPG. If I were to right click on it and select "Save Image As" you can clearly see that the file format is incorrectly changed to jpg. JPG images lack alpha channels! Not only do they lack alpha channels, but I noticed that the PNG images I attach get a little pixelated so they loose quality when they are converted to JPG and can not be used at all.

   I can log into my FREE gmail account and drag/drop transparent PNG images into my write mail and they work correctly with alpha channels and without any pixelation! AOL's mail has to work correctly too as I am paying a monthly fee for your service.

   If this is not fixed within the next 3 months, I will be making a video of this and posting it onto social media for all to see. I am SHOCKED that AOL does not seem to beta test its own software and I am the only person who has apparently pointed this glitch out to AOL.

   I work at a design agency and we use AOL services for advertising. If this BUG is not fixed immediately, I will be recommending to my manager that we discontinue advertising on AOL as this BUG hampers our workflow.

   I was told that I was the only person who has reported this problem, however I just searched on AOL's own Submit feedback page and found many others with the same exact problem. It seems that AOL does not read your own comments but reply to them with a blanket response as:

   SUPPORT REQUEST · Product Support (Product Support, AOL) responded
   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

   I am a Graphic Designer and have to email my iOS programmer 2600+ transparent PNG images to program into our iOS application. They have to be in PNG format. AOL Desktop Gold has a few programming flaws that need to be fixed immediately. When I copy any PNG image into the write mail window, AOL incorrectly flattens the transparent PNG image making the transparent area BLACK in color and ALSO changes the file format from PNG to a flattened JPG image. We can NOT use JPG images at all as they lack an alpha channel.

   This HAS to be fixed… more

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   1 comment  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Thank you for your feedback, we will share it with the engineering team.

   As a workaround, please attach the PNG files to the email, as opposed to embedding them into the email body. To attach the files, click on the ‘Attach File’ button at the bottom left corner of the Write mail window.

9. HELLO... I HAVE BEEN IN RECEIPT OF A TERMS OF SERVICE NOTIFICATION IN THE PAST FEW WEEKS AND HAVE A COMMENT OR SUGGESTION FOR YA'LL TO CONS

   HELLO...

   I HAVE BEEN IN RECEIPT OF A TERMS OF SERVICE NOTIFICATION IN THE PAST FEW WEEKS AND HAVE A COMMENT OR SUGGESTION FOR YA'LL TO CONSIDER...

   WHILE I UNDERSTAND THERE ARE RULES TO FOLLOW IN CHAT ROOMS MANY TIMES ARGUMENTS ARE HEATED AND CAN TURN UGLY....I TRY NOT TO US INAPPROPRIATE LANGUAGE BUT IN ANY EVENT WHEN I GET A TOS THERE IS A LINK AT THE BOTTOM OF THE BRIEF EMAIL BUT IT CANNOT BE OPENED....

   IS THIS A LINK TO SHOW US WHAT WE SAID WRONG TO GET THE TOS???

   OLD AOL WOULD ALWAYS HAVE A LINE SHOWING US WHAT WAS SAID TO BRING ABOUT THE TOS NOTIFICATION, AND I THINK OATH SHOULD DO THE SAME...

   IF THERE IS A TRICK TO OPENING THE LINK AT THE BOTTOM OF THE TOS EMAIL PLEASE PROVIDE INSTRUCTIONS ON HOW TO OPEN IT SO WE HAVE A CHANCE TO CORRECT WHAT WE MAY HAVE DONE AGAINST THE RULES.

   THANKS IN ADVANCE.

   HELLO...

   I HAVE BEEN IN RECEIPT OF A TERMS OF SERVICE NOTIFICATION IN THE PAST FEW WEEKS AND HAVE A COMMENT OR SUGGESTION FOR YA'LL TO CONSIDER...

   WHILE I UNDERSTAND THERE ARE RULES TO FOLLOW IN CHAT ROOMS MANY TIMES ARGUMENTS ARE HEATED AND CAN TURN UGLY....I TRY NOT TO US INAPPROPRIATE LANGUAGE BUT IN ANY EVENT WHEN I GET A TOS THERE IS A LINK AT THE BOTTOM OF THE BRIEF EMAIL BUT IT CANNOT BE OPENED....

   IS THIS A LINK TO SHOW US WHAT WE SAID WRONG TO GET THE TOS???

   OLD AOL WOULD ALWAYS HAVE A LINE… more

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   0 comments  ·  Account  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

10. Fix My aol??????

    This is day 6 with out My AOL which I pay for This is what I get when I try to log on Uh oh
    You must meet certain age requirements to be able to perform this action.

    Please visit our Help Center for more information.Uh oh
    You must meet certain age requirements to be able to perform this action.

    Please visit our Help Center for more information.Uh oh
    You must meet certain age requirements to be able to perform this action.

    Please visit our Help Center for more information.Uh oh
    You must meet certain age requirements to be able to perform this action.

    Please visit our Help Center for more information.Uh oh
    You must meet certain age requirements to be able to perform this action.

    Please visit our Help Center for more information.Uh oh
    You must meet certain age requirements to be able to perform this action.

    Please visit our Help Center for more information.

    This is day 6 with out My AOL which I pay for This is what I get when I try to log on Uh oh
    You must meet certain age requirements to be able to perform this action.

    Please visit our Help Center for more information.Uh oh
    You must meet certain age requirements to be able to perform this action.

    Please visit our Help Center for more information.Uh oh
    You must meet certain age requirements to be able to perform this action.

    Please visit our Help Center for more information.Uh oh
    You must meet certain age requirements to be able… more

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    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

11. Advantis ads

    I was just TRYING to do the IQ quiz on Trend Chaser. I gave up because those damned ads kept swirling aournd on the bottom corner. When I was taking those types of tests years ago, I do not remember having to put up with those things while trying to think. I don't know tho in the **** thinks this **** up.

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    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

12. You can start by answering your phones. I've been on hold now for 21 min.to Tech. Have problems with Comp check up. Pay for it and it will n

    You can start by answering your phones. I've been on hold for 23 min. now trying to get Tech support.

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    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.

    For comprehensive AOL Computer Checkup online help, check out our help article: https://help.aol.com/articles/aol-computer-checkup-features-and-benefits or contact technical support at 1-888-847-3541.

13. FIX THE ADDRESS BOOK

    When trying to enter a NEW contact in the address book, after clicking SAVE...(button turns/grey) and contact DOES NOT SAVE. WTF?

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    1 comment  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    We cannot replicate this. Please close AOL Desktop Gold and reopen it. If the issue still persists call at 1-888-265-3733.

14. Need Help Setting The Privacy Option in My AOL Account

    On my Dell EBT 2250 PC using the Windows 11 operating system, I am not able to change the privacy options in my AOL account. Whenever I try to change any one of the options, I always get the error message " Oh No ... we are not able to process this request" I have gone into my AOL account using the myaccount.AOL com numerous times in order to change the privacy settings. I have tried to do this using the FireFox, Edge, and Opera browsers with and without my malware/virus protection programs turned
    on. I have also power cycled the ISP modem numerous times and have even used a second PC. The second PC is a DELL T3400 using Windows 7 and FireFox as the browser, and I had no success changing my privacy settings.

    I have contacted AOL Tech Support four times, and they have not been able to find a solution to the problem.

    On my Dell EBT 2250 PC using the Windows 11 operating system, I am not able to change the privacy options in my AOL account. Whenever I try to change any one of the options, I always get the error message " Oh No ... we are not able to process this request" I have gone into my AOL account using the myaccount.AOL com numerous times in order to change the privacy settings. I have tried to do this using the FireFox, Edge, and Opera browsers with and without my malware/virus protection programs turned
    on. I have also power cycled… more

    46th ranked

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    1 comment  ·  Account  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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15. Does anyone at AOL read the COMMENTS?

    It is hard to believe, that AOL has become **** For three weeks, every time I turned on my computer, I was alerted that AIM as of Dec 15 was NO LONGER AVAILABLE. It kept going till Jan 2nd. Now four days ago, I get a AOL ALERT, that I can only use AOL GOLD. No notice, no nothing. Then waiting 40 minutes to speak with a AOL tech and listening to the twangy music, I am told " SORRY"
    What ever Team worked on AOL GOLD have to be FIRED. They are Incompetent. There are so many issues with AOL GOLD it is hard to believe, that No One saw what was coming, FROM PAYING CUSTOMERS. OUTRAGE.
    Screen size is tooooooo big. My Favorites, putting things in alphabetical order is HORRIBLE. PLUS, I cannot Move them, to where i want them. They are locked in. But being told by the AOL tech that the reason for AOL GOLD, was for Security from Hackers, is NUTS.
    9.8.2 could have and should have been Upgraded for security.
    This Whole mess, is Not getting better, it is just making Paying AOL customers, ANGRY and Disappointed.
    AOL should send out a letter to inform AOL customers.
    Not sneak up and change without notice a former great 9.8.2.

    It is hard to believe, that AOL has become **** For three weeks, every time I turned on my computer, I was alerted that AIM as of Dec 15 was NO LONGER AVAILABLE. It kept going till Jan 2nd. Now four days ago, I get a AOL ALERT, that I can only use AOL GOLD. No notice, no nothing. Then waiting 40 minutes to speak with a AOL tech and listening to the twangy music, I am told " SORRY"
    What ever Team worked on AOL GOLD have to be FIRED. They are Incompetent. There are so many issues… more

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    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

16. Stupid page jump....

    Why is the **** do you have your page jump when I'm trying to read one of your storied..You're just itching to lose customers....RIGHT;.;Fire the idiot that came up with that.....

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17. I am trying to forward a video attachment through my email and it appears that the settings to select on how to send the email has been chan

    I am trying to forward a video attachment through my email and it appears that the settings to select on how to send the email has been change. I AM DISGUSTED WITH THIS CHANGE. I WANT IT TO CHANGE BACK OR I WILL GO TO GMAIL. CHANGE NOW!!

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    Reviewed  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →

18. can't delete folders in "READ"

    Good Morning,

    I've been trying to delete some folders under "My Mail Folders" .. The error message says either error code EC-4001 or it asks if I want to delete the folder and I say YES but it doesn't delete

    This has been going on for a while

    Thanks

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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Support Request  ·  AdminAOL Product Support (Admin, AOL) responded

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!

19. Because i know that AOL is trying to neutral in there reporting

    www.foxnews.com/us/2016/03/30/dad-turns-grief-from-sons-death-into-quest-to-tabulate-toll-illegal-drivers.html
    Just thought you might look at the other side for once.
    Thank you

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    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

20. Getting blue bar when trying to correct words that deletes the following words

    When I'm typing and make a mistake, I go back to correct it and I get a BLUE bar, that deletes letters on the next word. I have to change positions, correct the misspelling and then put it back in place. That happens with no warning. And it happens, no all the time, but a lot of times.

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    0 comments  ·  General  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    In order to disable the overtype mode, press the Insert key on your keyboard, then you can please the cursor behind the word you want to delete.