758 results found

1. FIX THIS THING!!!

   I don't know how many times I have gone to the SENT mail in the dropdown and clicked it and have lost the connection to AOL.Go ahead and do your regular fix, just merge this with something else and forget about it. AOL has really gone down hill lately. Are you trying to fix things that aren't broken?

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

2. The Playtika spinning/flashing icon is intolerably distracting and annoying. There is no way to get rid of it while checking email. As I

   The Playtika spinning/flashing icon is intolerably distracting and annoying. There is no way to get rid of it while checking email.

   As I mentioned previously, I believe you are at risk for litigation if someone with epilepsy has a seizure related to this inappropriate ad when trying to view their email. If you don't respond, I will be forced to contact the Federal Communications Commission about this problem.

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3. I am trying to find the web site "Revolver News", how can I do that?
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4. AOL gold is junk we need a newer version, this version will not start up until 15-20 tries.

   AOL gold isn't working properly and never has I have to click on the icon 15-20 times before it will respond. I have had sever people from tec. support trying to resolve the problem, but as of today it still will not load up until I keep clicking on the icon. This is so frustrating fo a member to pay for service and feel like we are being ignored when so many people have complained to AOL. I may have to leave AOL and I have been with you for around 15 years.

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:

   1. Open AOL Desktop Gold.
   2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
   3. Type a short description of the problem, and click Send.

   For immediate assistance with this issue, please call us at 1-888-265-3733.

   Thank you.

5. Search in mail folders not working right

   When I enter a set of letters such as "abc" or "cde" in userid "abcdefg@xyz.com" or the "abc" in the subject "this Labcoat", That email WILL BE FOUND and highlighted..

   BUT, when trying to find "Un" or "know" in "UnknownSendfer@UnknownDomain , These are NEVER Found
   Nor will the seach for "know' in subject line with "do you know" on one of those "unknown..." sender emails

   The search acts as if the blind copy emails ( Unknownsender ) don't exist.

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   Reviewed  ·  4 comments  ·  Delete…  ·  Admin →

6. Continue & Expand the Romanian Tec Support Center

   1. I opened up AOL this morning and found that AOL 9.8 was no longer available to use. Although I had uploaded AOL Gold I did not like it preferring my 9.8 and continue to pay you for my service. I was given no notice of the change or options to retain the old verson. That was rude.
   2. What I disliked about AOL Gold is that I was not able send emails to groups. I called the number on the screen and a very nice agent in Romania? Assisted me in transferring the needed groups into my 2nd Aol Gold computer that utilized Windows 10. I thought things were salt so we hung up. But the same problem persisted when I tried to send an email to a group of 7 people. It would not load the addresses into my cc: or bcc: and then AOL Gold crashes I called the helpline again and was connected to the Philippine technical assistance office, I am in Hawaii, . So talking to the Philippines is not unexpected. I Explained the problem to the technical assistant on the phone who took over looked into my address book and saw that some of the entries had (emailaddress) parenthesis around email address. He studiously retyped each of the addresses without the parenthesis back into the AOL contact under the group. I was then able to send this email out to our Board of Directors. Which superficially solve the problem.

   3. Your technical support person told me that all I needed to go into my group settings and replaced all of my contacts that had parenthesis.

   4. I have been with AOL for more than 20 years and run a nonprofit organization having over 6000 email addresses in my address book, sometimes when I enter a contact it winds up with a parenthesis around it other times it does not I have no idea why as I do not enter it with a parenthesis. As a rough estimate I probably have 2000 email addresses with princesses around them. Your tech informed me that I must reenter all of them if I expected the address book to work. I informed him that that was not physically possible and everything worked fine for 20 years up until this morning. I was informed by him that if I want my email addresses to work that's what I needed to do. I asked to speak to a another check for a different opinion and he wanted to know what tech I wanted to speak with what was the tech's name and I said I wanted to speak with another tech and he said well I need to know who you want to speak with. I explained to him that I have been referred to other texts in the past when calling for technical support. He insisted that there was no one else that could offer me anything else or any other solution.
      
      we both agreed that this was not his fault, that he didn't write the program and neither of us were rude. I asked to speak to whoever was his boss and he referred me to his manager after entering notes of our exchange into his system. I spoke with the manager who had reviewed the notes and said that there was no other support available. That I had entered these email addresses into my address book and therefore why should I expect AOL technical support to make corrections for something I had done. He explained that if I was a Verizon customer and I had a problem with my contact list on the phone why should I expect Verizon to fix it after all I enter the context into the phone. I explained to him that I had accumulated an email list of contacts over a 20 year. That were the foundation for our business, that I paid AOL for their services monthly and entered my contacts into the structure that AOL had devised. He said there was nothing to do except for me to hand reenter all of my contacts. I feel like AOL has driven a truck through the window of my business crippling 20 years of work and just walked away. The attitude at this call center was that this is my problem not there's, why are you continuing bothering to us when we've already told you what you can do we don't care how hard it is there is no one else you can talk to, It's not our problem it's yours.. Brian ***** *****@aol.com *--**

   1. I opened up AOL this morning and found that AOL 9.8 was no longer available to use. Although I had uploaded AOL Gold I did not like it preferring my 9.8 and continue to pay you for my service. I was given no notice of the change or options to retain the old verson. That was rude.
   2. What I disliked about AOL Gold is that I was not able send emails to groups. I called the number on the screen and a very nice agent in Romania? Assisted me in transferring the needed groups into my 2nd Aol Gold computer… more
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   0 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

   Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

   Unfortunately, groups you have saved in the old software cannot be transferred to AOL Gold. That is why you have been told that you have to manually re-enter them in the new software. We hope to improve this experience for you.

   We built the AOL Desktop Gold from the ground up with the speed and reliability of the latest technology. We are updating it every 2 weeks, please continue to send us feedback of what features you would like to see implemented.

7. Dump the Favorites "upgrade"

   Prior to AOL Gold the Favorites button was easy to use. Since the "upgrade" trying to locate a favorite results in frustration. It is extremely hard to locate what one is looking for as once a sub-folder is opened it stays open until manually closed - and, opening a sub-folder takes you back to the top of the list and you have to search once again for where it is in the list. Dump this "upgrade" and go reinstall the code for the old Favorites.

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   1 comment  ·  Favorites  ·  Delete…  ·  Admin →
   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   Thank you for your feedback, we will share this with the product team.

   In order to easily find your Favorite Places, you can search for them using the Quick Find box at the top of the Favorites window.

8. AOL Desktop Gold not displaying emails

   Hi AOL Support

   I have a user trying to use AOL Desktop Gold from behind an enterprise grade firewall. I need to know the specific ports this program uses to. I reinstalled Flash, DotNET, Browser updates and the AOL Desktop Gold Program but the program still does not display emails. I called tech support an spoke with Gabriel and he could not answer this question and said this was the only way I would be able to get this information. How does your technical support group not have access to this type of information?

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   This doesn’t seem to be a connection issue. Please reach back to our AOL Desktop Gold team at 1-888-265-3733 for additional troubleshooting.

9. Email With Attachments

   Can you please review this comment from one of my customers. Their system keeps flagging my emails as spam. I only know of one way to attach documents. Is there another method as they suggest?
   Comment Submitted.

   ******** on Nov 08 2018 12:06:43 PM
   Comment:
   Hi Miles,

   I was researching online about this (other people have seen an uptick
   in emails from aol.com being blocked like you've seen). This may sound
   weird, but can you ask the sender how they are attaching the attachment
   - is it via the paperclip or drag & drop. If it is with the paperclip,
   please have them attach the email via drag & drop.

   It looks like around sometime late September, the way AOL processes an
   email - attaching an attachment via the paperclip and then sending the
   message does not fully process it and the attachment looks suspicious
   and is not formatted correctly at that point. When Mimecast receives
   the email with the not fully processed attachment, it flags it as
   suspicious. Some companies that have been releasing these emails to
   the users from the blocked hold say that opening the not fully
   processed attachment crashes Outlook or whatever mail app they're
   using.

   Please give this a try and let me know if this works (attach the file
   via drag & drop).

   Can you please review this comment from one of my customers. Their system keeps flagging my emails as spam. I only know of one way to attach documents. Is there another method as they suggest?
   Comment Submitted.

   ******** on Nov 08 2018 12:06:43 PM
   Comment:
   Hi Miles,

   I was researching online about this (other people have seen an uptick
   in emails from aol.com being blocked like you've seen). This may sound
   weird, but can you ask the sender how they are attaching the attachment
   - is it via the paperclip or drag & drop. If it is with the paperclip,… more

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   0 comments  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   If a 3rd party email service is flagging emails sent by you, as Spam, their email administrator will need to white-list your email address. Please contact Mimecast in order to resolve this.

10. More complaints about this horrendous Desktop Gold "upgrade".....

    Folks, besides the feedback I've already given you on this horrendous Desktop Gold "upgrade", I have more bones to pick with you. Why on earth does mail now have a confusing "inbox" tab that was never there before? You have a "new" tab, an "old" tab, and a "sent" tab. What on earth is the "inbox" tab for? You can see the new, old, and sent mails with the other three tabs. What on earth does the "inbox" tab do that's not already covered by the other three? One more thing - when I leave the computer and come back, the number shown on the little mailbox on the top (telling me how many new emails I have waiting) is always what was there before. It's only when you click on it, or manipulate the mails (by clicking on one, moving the cursor, etc.), that changes that number to the accurate new email count. That was never an issue in 9.8.2....So what genius thought this delayed posting of the accurate new email count was a good idea?

    One more thing. After my last note on this site, filled with the numerous horrendous problems with this shameful "upgrade", you gave me an answer which was condescending and obnoxious. When I complained about how the Desktop Gold has delays on responding to everything you click on (pictures, hot links, etc.), you answered me with directions how to clean out the clutter in my computer - completely ignoring the fact that I also said that these delays are solely on AOL and never on any other program! What the heck does "clutter" which doesn't effect the speed of any other program have to do with it? It was a nonsensical and obnoxious answer....and you know it! By the way, cleaning out the supposed "clutter" did nothing whatsoever to speed up this horrendous "upgrade" as I, and you, already really knew.....

    Folks, you can see from my previous comments, as well as so many others on this page, that this Desktop Gold is a disaster. The fact that your people have many times told me, on the phone, that it is a "work in progress" is the most insulting thing of all. You FORCE us to accept an "upgrade" to Desktop Gold - yet say it's a "work in progress"? How insulting is that? If you were responsible people, you would withdraw this horrendous "upgrade" until you've worked all the glitches out. The fact that you foisted this disaster on us when you had not yet taken the time to complete the work it needs, shows the disdain you have for your millions of members. Absolutely disgusting!

    If you folks don't plan on withdrawing this abysmal "upgrade", the least you owe your loyal subscribers is to allow us to switch back to 9.8.2 until you've fixed the myriad of problems with this ****** "upgrade". Accepting an upgrade is something you've never FORCED us to do before, and sure as **** should not be the case now, especially in light of the disastrous performance, with all its failures and glitches, of Desktop Gold. So why not let us make that choice, as you've always done before? Maybe it's because you already knew how bad this "upgrade" was after it was too late to stop it? Like I said - absolutely obnoxious, inconsiderate of your loyal subscribers, and utterly disgusting! Withdraw this failed Desktop Gold "upgrade", or at least have the decency to let us return to the fantastic 9.8.2 until you've fixed, or preferably discarded, this completely failed "upgrade"....

    Folks, besides the feedback I've already given you on this horrendous Desktop Gold "upgrade", I have more bones to pick with you. Why on earth does mail now have a confusing "inbox" tab that was never there before? You have a "new" tab, an "old" tab, and a "sent" tab. What on earth is the "inbox" tab for? You can see the new, old, and sent mails with the other three tabs. What on earth does the "inbox" tab do that's not already covered by the other three? One more thing - when I leave the computer and come back,… more

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    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear about your continuous issues with Gold, I’ll pass this over to our engineers.

    The Inbox is the main folder where all your emails (read and unread alike) appear. This divides into New and Old folders. In the New folder, you can see only the unread emails as well as those you kept as new. In the Old folder, you will see all read emails. These emails remain in the old folder until you decide to move them to a different folder.

    Try refreshing the mailbox after you read or delete an email. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.

11. Desktop Gold, for me, is a disaster.

    I today spent a lengthy time on the phone and interactively (Case # 07716500) with a phone rep in the Philippines who insisted the only way to solve horrific problems I was having sending mail with AOL Desktop on a PC (but not with with AOL on my iPad) was to reinstall Gold. First, she claimed that there were limits to the megs in any e-mail I replied to. When I proved to her through the AOL on the iPad that this was not true, she tried to get me to reinstall Gold. I simply flat out refused to take her advice, and asked to be transferred to Tier Two Tech Support. She would not let me go there. Our stand-off finally ended when she found a way to make AOL Gold work. And told me to provide feedback to this fiasco right here!! So my suggestions are: a) rewrite AOL Gold, which is a technical embarrassment. 2) Listen to your long time customers (like me) who know your incompetence better than your own current Philippine staff; 3) start a U.S. call center with better trained tech specialists; and 4) try not to leave the impression with your paid customers (of which I am one) that your aim is to drive AOL into the ground before you abandon it.

    I today spent a lengthy time on the phone and interactively (Case # 07716500) with a phone rep in the Philippines who insisted the only way to solve horrific problems I was having sending mail with AOL Desktop on a PC (but not with with AOL on my iPad) was to reinstall Gold. First, she claimed that there were limits to the megs in any e-mail I replied to. When I proved to her through the AOL on the iPad that this was not true, she tried to get me to reinstall Gold. I simply flat out refused to take… more

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    Reviewed  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →

12. PeopleWhiz

    Another user posted about 9 months ago exactly the same experience I just had here on AOL. This user's account (and mine) is the following:

    I received a "popup message" on AOL for an outfit called "PeopleWhiz" proporting that it contained hundreds and hundreds of records of people which included background, criminal and all other types of data on just about everyone in the country. I decided to give it a try and used it to search my own name and found that it contained primarily false and incorrect data, or data which pertains to other people having a similar name without any regard to associating the information to the proper person. As you "progress" through the program it tells you there is multiple criminal data and *** offender data on the name etc, etc etc, but when you get to the place where they hit you up for the cost of the report/subscription and they go to show you the data they do not show anything but tell you that you can get additional information for an additional $ charge...... I have NO criminal record of any type - yet this site wants you to believe that I do. I believe that this site is itself a criminal activity and should be banned not only from AOL but all web sites. "

    This is a scam and AOL should not promote a fraudulent company that is also doing reputation harm to it's users.

    Another user posted about 9 months ago exactly the same experience I just had here on AOL. This user's account (and mine) is the following:

    I received a "popup message" on AOL for an outfit called "PeopleWhiz" proporting that it contained hundreds and hundreds of records of people which included background, criminal and all other types of data on just about everyone in the country. I decided to give it a try and used it to search my own name and found that it contained primarily false and incorrect data, or data which pertains to other people having… more

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13. Staff training: efficient customer SERVICE focus

    Your online how to change password instructions are incorrect (No Account Security page/link-- it goes to Log In screen, without Change Password option).

    I called for assistance, Tina asked more than 6 verification questions without starting pw change. I asked her to focus on resetting my password but she said more 'verification" was needed. When I did not have the last 4 digits of my credit card payment handy, she said I didn't know the answers so she couldn't reset the password. I said I answered more than 6 questions already and spent 30+ minutes trying to update my pw, could someone else help me? She said she'd send my landline a voice text for verification; I noted I was on the landline, which does not accept texts. She said  she'd check on what other verification was possible--then hung up!

    I retrieved my credit card bill and recalled. Kim (very similar/same voice) answered. She asked a few reasonable verification questions then provided a temporary password. Resolved in less than 5 minutes. I thanked her for HER service, and reiterated the need to correct the onsite instructions.

    Your online how to change password instructions are incorrect (No Account Security page/link-- it goes to Log In screen, without Change Password option).

    I called for assistance, Tina asked more than 6 verification questions without starting pw change. I asked her to focus on resetting my password but she said more 'verification" was needed. When I did not have the last 4 digits of my credit card payment handy, she said I didn't know the answers so she couldn't reset the password. I said I answered more than 6 questions already and spent 30+ minutes trying to update my… more

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

14. Hello! I started out hating AOL Gold but have grown to love it. The following glitches should be fixed, h(mostly) love it. The following

    The following 'glitches; on AOL GOLD should be fixed. First, when I try to "manage' my Mail Folders (for instance, rename one of them) it doesn't 'catch' and register when I make the change and press SAVE...... It just stays there and then when I look, the change didn't register.
    Also, when I go to save an email, sometimes there is no arrow if I want to choose "Save on my PC" as opposed to "Save on AOL". Then other times both arrows are there. Could you please fix this so it works all the time? Finally, I see you have added the blue bar for when people respond to emails (which wasn't there when AOL GOLD was first introduced). That's great, but it doesn't function properly! The purpose of the blue bar is to distinguish the words of the email to which one is responding from one's response. To do that, when a person starts typing his response, the blue bar should not appear by that response. That way the recipient of the response can easily distinguish between the reply and his original email. That is how it used to be all those years on AOL before AOL Gold was introduced. Please fix that software so it functions properly. One last point. Sometimes it takes FOREVER to access Sent or Old Mail, when one is reading New Mail.
    It would be great if those would come right up. THANK YOU VERY MUCH!!

    The following 'glitches; on AOL GOLD should be fixed. First, when I try to "manage' my Mail Folders (for instance, rename one of them) it doesn't 'catch' and register when I make the change and press SAVE...... It just stays there and then when I look, the change didn't register.
    Also, when I go to save an email, sometimes there is no arrow if I want to choose "Save on my PC" as opposed to "Save on AOL". Then other times both arrows are there. Could you please fix this so it works all the time? Finally, I see you… more

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    Reviewed  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →

15. User defined and stored email history

    Make a way to Save any number of past emails in large blocks (user selectable) anywhere from a single day or up to a year or more into a single file that contains categories of (sender) (recipients) (copies to) (blind copies to) (timestamp) (sent or received) (attachments) and (text body within the email), that can be stored on the users hard drive and searched WITHOUT having to go online. Should be able to specify to what category the search applies. For example, the user might want to search for all emails that came from a certain email address, or were sent to a certain email address, or if the text body of the email contains a certain word or phrase, or was within a certain time range. And user can make combinations of any of those specifications using logical combinations. An example of such a search would be for all emails sent to JoeX@Yahoo.com between March 1, 2019 and June 4, 2020 which contained the text "meet you at".
    It is VERY important that the user be able to capture and keep a copy of ALL their emails for any range of dates in files that the user will name for themselves and that these can be kept on the users hard drive and be searched by using software that is resident on their own computer without having to go online. Or, to simply scroll through viewing all the email they sent or received between date X and date Y..
    The user might choose to collect all the emails for, say, April, in one file and those for May in another file, or all email for 2019 in another file, etc. etc. Let the user choose and assign how the files are named.

    Make a way to Save any number of past emails in large blocks (user selectable) anywhere from a single day or up to a year or more into a single file that contains categories of (sender) (recipients) (copies to) (blind copies to) (timestamp) (sent or received) (attachments) and (text body within the email), that can be stored on the users hard drive and searched WITHOUT having to go online. Should be able to specify to what category the search applies. For example, the user might want to search for all emails that came from a certain email address, or were… more

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16. What happened to being able to send BCC bulk emails to a list of emails for my group that meets each week. We have always been able to send

    What happened to being able to send BCC bulk emails to a list of emails for my group that meets each week. We have always been able to send to our entire email list of group attendees. But today I am trying to do this for my co-leader, and received an undeliverable mail notice from the postmaster...though I did receive a sent email notice from AOL showing that the email with all BCC in bulk were sent! Then after sending and receiving the sent mail notice, I received two minutes later the Undeliverable mail email from postmaster@pdes-usa.com saying:
    User mailbox exceeds allowed size: aklein@pdr-usa.net
    Original message follows.
    Received: from NAM02-BL2-ob ....etc. etc. etc....2018 20:54:50 +0000
    Received: from BN3NAM04FT023.eop-NAM04.prod.protection.outlook.com

    [message truncated]

    ---

    AOL tech help desk says you have a new policy now that doesnt allow sending bulk emails? Since when? I sent my annual Christmas letter in bulk thru AOL, and these to our business group too!!!

    What happened to being able to send BCC bulk emails to a list of emails for my group that meets each week. We have always been able to send to our entire email list of group attendees. But today I am trying to do this for my co-leader, and received an undeliverable mail notice from the postmaster...though I did receive a sent email notice from AOL showing that the email with all BCC in bulk were sent! Then after sending and receiving the sent mail notice, I received two minutes later the Undeliverable mail email from postmaster@pdes-usa.com saying:
    User… more

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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    Hello there, for more information about our bulk mail policy, please check the following article: https://help.aol.com/articles/aol-mail-limits-on-sending-bulk-mail

    Regarding the issue you are experiencing, this might not be related to the fact that you have sent a bulk email. The bounce-back error you provided us, mentions a problem with the @pdes-usa.com recipient’s mailbox (the type of problem that their email provider will have to resolve).

    When you receive an email with a bounce-back error message, it means that AOL was not able to deliver your email, or that the recipient domain rejected your message.

    If you continue to receive a bounce-back error after sending mail, please call us at 1-888-265-3733, and one of our technicians can analyze the error and provide you information about why the message could not be delivered.

17. AOL GOLD IS A DISASTER AND I WANT MY OLD AOL DESKTOP BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. 1) LOADING EMAILS = PAINFULLY SLOW 2) DELETING

    AOL GOLD IS A DISASTER AND I WANT MY OLD AOL DESKTOP BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

    1) LOADING EMAILS = PAINFULLY SLOW
    2) DELETING EMAILS = EVEN SLOWER
    3) NO INSTANT MESSAGING. THIS IS AOL RIGHT?
    4) CHAT ROOMS STOP RESPONDING FOR NO REASON.!!!!!!!!!
    5) CHAT FREEZES AND CAN'T SEND TEXT TO ROOM FOR NO REASON!!!!!
    6.) AOL GOLD CRASHES FOR NO REASON!!!!!!
    7). OLD KEYWORDS ARE GONE AND MISSING !!!
    8) FAVORITE PLACES ARE GONE !!!!
    9) YOUR SUPPORT IS IN INDIA
    10) YOUR CHAT SUPPORT IS IN INDIA
    11) YOUR ACCOUNT SUPPORT IS IN INDIA
    12) IT SEEMS LIKE AOL GOLD IS A "COUNTERFEIT" VERSION OF AOL 9.0
    13) CHAT ROOMS ARE EMPTY
    14) WHY ARE PAYING CUSTOMERS SUBJECTED TO NONSTOP ADS?
    15) I CAN'T READ NEWS WITH OUT VIDEO ADS POPPING UP? THAT IS EXTREMELY ANNOYING AND YOUR NEWS IS STRICTLY LEFTIST VOMIT.

    WE ALL WANT OUR OLD VERSION OF AOL BACK!!!. THIS SO-CALLED NEW VERSION IS ABSOLUTE GARBAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    16. MY OLDER COMPUTERS CAN NO LONGER RUN AOL. WHY????????
    17. YOUR NEW CLIENT HAS NO BACKWARDS COMPATIBILITY WHY?????????
    18. I CAN'T SHARE LINKS WITH MY FRIENDS IN CHAT ROOMS!!!!!!!. WHY NOT? i CAN'T EVEN INSTANT MESSAGE THEM A LINK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
    19.) TECHNICAL SUPPORT SUCKS AND ALWAYS WANTS REMOTE CONTROL OF MY PCS!!!
    20.) I CAN'T MANAGE OTHER SCREEN NAMES UNDER MY MASTER ACCOUNT ANYMORE. WHY NOT???
    21). THE LOG ON SCREEN NO LONGER TELLS ME IF I HAVE CAP LOCK ON. WHY NOT?
    22.) WHERE DID MY BUDDY LIST GO? I WANT IT BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    23) YOUR KEYWORD SEARCH IS A AOL WEB SEARCH. WHAT.THE.****.!!!!!!!!!!!!!!!!!!

    AOL GOLD IS A DISASTER AND I WANT MY OLD AOL DESKTOP BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

    1) LOADING EMAILS = PAINFULLY SLOW
    2) DELETING EMAILS = EVEN SLOWER
    3) NO INSTANT MESSAGING. THIS IS AOL RIGHT?
    4) CHAT ROOMS STOP RESPONDING FOR NO REASON.!!!!!!!!!
    5) CHAT FREEZES AND CAN'T SEND TEXT TO ROOM FOR NO REASON!!!!!
    6.) AOL GOLD CRASHES FOR NO REASON!!!!!!
    7). OLD KEYWORDS ARE GONE AND MISSING !!!
    8) FAVORITE PLACES ARE GONE !!!!
    9) YOUR SUPPORT IS IN INDIA
    10) YOUR CHAT SUPPORT IS IN INDIA
    11) YOUR ACCOUNT SUPPORT IS IN INDIA
    12) IT SEEMS LIKE AOL GOLD… more

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    1 comment  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    We will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.

    Unfortunately, AIM has been discontinued.

    Please send us a crash report in order for our engineers to look into the chat room freezing issue. To do that, follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    When trying to access a keyword and you are redirected to an AOL Search page, it means that the keyword does not exist.

    Regarding the missing favorites, please run the import wizard by following the steps in this help article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information. If your favorites are still missing after the import wizard, please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technicians further investigate the issue.

    We will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.

    Unfortunately, AIM has been discontinued.

    Please send us a crash report in order for our engineers to look into the chat room freezing issue. To do that, follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    When trying to access a keyword and you are redirected to an AOL Search page, it means that the keyword does not exist.

    Regarding the missing favorites, please run the import wizard by following the steps in this help article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information. If your favorites are still missing after the import wizard, please call the AOL… more

18. gold

    On Apr 2, 2018 at 5:20 PM cuttieinmb@aol.com wrote:
    Sorry to tell you this but you are wrong. Still have cookies and my other screen name will not let me into IE Favorites

    In a message dated 4/2/2018 4:22:21 PM Eastern Standard Time, no-reply@aol.uservoice.com writes:

    ~~~ This email is sent from a ‘no reply’ address, go here to leave a comment. ~~~

    Sorry to tell you this but you are wrong. Still have cookies and my other screen name will not let me into IE Favorites

    aol.uservoice.com

    Status update

    An idea you supported has been closed. Thank you for your feedback.
    Give feedback on other ideas to help us decide what to build next.

    1
    supporters
    Responded

    trying to clear cookies But does nothing when I click on clear footprints GOLD SUCKS

    (No Status) → Responded

    You don’t need to wait for a confirmation message, the Footprints will be cleared immediately.

    Product Support
    Product Support, AOL

    If you would like to stop receiving these emails you may remove your support from this idea.

    On Apr 2, 2018 at 5:20 PM cuttieinmb@aol.com wrote:
    Sorry to tell you this but you are wrong. Still have cookies and my other screen name will not let me into IE Favorites

    In a message dated 4/2/2018 4:22:21 PM Eastern Standard Time, no-reply@aol.uservoice.com writes:

    ~~~ This email is sent from a ‘no reply’ address, go here to leave a comment. ~~~

    Sorry to tell you this but you are wrong. Still have cookies and my other screen name will not let me into IE Favorites

    aol.uservoice.com

    Status update

    An idea you supported has been closed. Thank you for your… more

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    Duplicate  ·  1 comment  ·  Delete…  ·  Admin →

19. giving me searches that i never did after I have cleared my footprints even trying to unstall and reinstall the aol gold
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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Please give us a call at 1-800-827-6364 and one of our technician will assist.

20. please fix the problem i am trying to run a business and aol wont allow me to send nor open emails???
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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.