791 results found

1. Ask Ex-Tech. employee, Brent to stop calling asking for personal Info.

   Brent, your EX. Tech. employee is calling AOL customers and trying to get personal Info. and his wife/girlfriend is in on it also.

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   Reviewed  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →

2. radio button missing on address book

   radio button is missing when trying to edit contacts from the address book.
   please put back the radio button to correct all email address's in my adress book .

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   The radio button has been removed from the Address Card view. The ‘Primary E-Mail’ field will be the main email address that will show in your Address Book.

3. Trying doing a decent job of keeping the web site correct

   Do your job

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4. favorites

   when i do a search in the Favorites due not being able to find the site listed in my favorites, which is rather long, it displays the site i want but doesn't show where the site is listed in my Favorites so i have to manually find it and move the site to where i want it listed. it would be great if when we search is to go right to where it is listed so we know exactly where it is listed. i have a lot of major favorites, i.e., truck issues, DAV, Bills, and a lot of sites listed under those. sometimes when AOL saves them they go where they were not supposed to even though i try to save them under a major favorite that applies. i love being able to save the favorites by date so i can always go and restore back to find something that i may have deleted by mistake earlier.

   when i do a search in the Favorites due not being able to find the site listed in my favorites, which is rather long, it displays the site i want but doesn't show where the site is listed in my Favorites so i have to manually find it and move the site to where i want it listed. it would be great if when we search is to go right to where it is listed so we know exactly where it is listed. i have a lot of major favorites, i.e., truck issues, DAV, Bills, and a lot of sites… more

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5. Transparent PNG images with alpha channels show up black & are converted to JPG

   I am a Graphic Designer and have to email my iOS programmer 2600+ transparent PNG images to program into our iOS application. They have to be in PNG format. AOL Desktop Gold has a few programming flaws that need to be fixed immediately. When I copy any PNG image into the write mail window, AOL incorrectly flattens the transparent PNG image making the transparent area BLACK in color and ALSO changes the file format from PNG to a flattened JPG image. We can NOT use JPG images at all as they lack an alpha channel.

   This HAS to be fixed immediately!!! If my programmer emails me a transparent PNG image from Gmail, it comes through on my AOL account correctly as a PNG with a transparent alpha channel. However if I email him the same exact file from AOL the image is changed to a jpg and flattened/ made black where it is transparent!! What is going on?!

   AOL remotely connected to my computer today 4/24/19 and I demonstrated this bug to 2 AOL workers including a manager. We were on the phone for 1 hour 27 minutes. I was told to instead attach the files through AOL Desktop Gold, however I need to write a detailed description to the right of every single image explaining its name, where it goes in our application, sound effects it plays when clicked etc. I can not do this if I were to simply attach them!

   I tested this many ways. When I drag and drop or attach a transparent PNG image into AOL Desktop Gold, AOL flattens it and converts it to JPG. If I were to right click on it and select "Save Image As" you can clearly see that the file format is incorrectly changed to jpg. JPG images lack alpha channels! Not only do they lack alpha channels, but I noticed that the PNG images I attach get a little pixelated so they loose quality when they are converted to JPG and can not be used at all.

   I can log into my FREE gmail account and drag/drop transparent PNG images into my write mail and they work correctly with alpha channels and without any pixelation! AOL's mail has to work correctly too as I am paying a monthly fee for your service.

   If this is not fixed within the next 3 months, I will be making a video of this and posting it onto social media for all to see. I am SHOCKED that AOL does not seem to beta test its own software and I am the only person who has apparently pointed this glitch out to AOL.

   I work at a design agency and we use AOL services for advertising. If this BUG is not fixed immediately, I will be recommending to my manager that we discontinue advertising on AOL as this BUG hampers our workflow.

   I was told that I was the only person who has reported this problem, however I just searched on AOL's own Submit feedback page and found many others with the same exact problem. It seems that AOL does not read your own comments but reply to them with a blanket response as:

   SUPPORT REQUEST · Product Support (Product Support, AOL) responded
   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

   I am a Graphic Designer and have to email my iOS programmer 2600+ transparent PNG images to program into our iOS application. They have to be in PNG format. AOL Desktop Gold has a few programming flaws that need to be fixed immediately. When I copy any PNG image into the write mail window, AOL incorrectly flattens the transparent PNG image making the transparent area BLACK in color and ALSO changes the file format from PNG to a flattened JPG image. We can NOT use JPG images at all as they lack an alpha channel.

   This HAS to be fixed… more

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   1 comment  ·  Mail  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Thank you for your feedback, we will share it with the engineering team.

   As a workaround, please attach the PNG files to the email, as opposed to embedding them into the email body. To attach the files, click on the ‘Attach File’ button at the bottom left corner of the Write mail window.

6. FIX AOL GOLD. IF I KNEW HOW, I'D HAVE YOUR JOB.

   AOL GOLD IS PROBLEMATIC WHENEVER AND WHEREVER I USE IT, REGARDLESS OF THE TYPE OR BRAND COMPUTER. AOL GOLD PROBLEMATIC STATE IS MOST CONTINUALLY ACKNOWLEDGED BY AOL TECH SUPPORT THROUGHOUT THE WORLD. I HAVE USED AOL GOLD IN DIFFERENT CITIES, STATES AND COUNTRIES WITH CONNECTION SPEEDS FROM 0.25 MBS TO OVER 50 MBS AND IT MAKES NO DIFFERENCE. AOL GOLD HAS BUILT-IN FLAWS AND INCONSISTENCIES MAKING IT ONE OF THE WORST AND USER UNFRIENDLY ONLINE PROGRAMS IN EXISTENCE. SADLY, THIS ALL HAPPENED AFTER THE VERIZON ACQUISITION AND THE RECONFIGURATION OF THE AOL PROGRAM INTO "AOL DESKTOP GOLD". IT HAS NOW BECOME ONE OF THE MOST WIDELY CRITICIZED AND DISDAINED PROGRAMS AVAILABLE FOR PURCHASE. THE FREE VERSION OF AOL MAIL IS ACTUALLY A MUCH MORE STABLE AND CONSISTENT PRODUCT. THE REALLY SAD PART OF THIS SCENARIO IS THAT AOL TECHS WILL SIMPLY MAKE A SELF-SERVING CASE TO GET AROUND CORRECTING THE MANY AOL GOLD INHERENT PROBLEMS AND DEFICIENCIES. JUST READ THE PLETHORA AND STEADY FLOW OF COMPLAINTS IN THIS FEEDBACK SECTION REGARDING "AOL DESKTOP GOLD" PROGRAM PROBLEMS. AOL MAKING YEARS-LONG AND ONGOING EXCUSES FOR A DEFECTIVE PRODUCT ONLY CREATES AND ACHIEVES CUSTOMER CONTEMPT FOR A PRODUCT THEY PAY FOR.

   AOL GOLD IS PROBLEMATIC WHENEVER AND WHEREVER I USE IT, REGARDLESS OF THE TYPE OR BRAND COMPUTER. AOL GOLD PROBLEMATIC STATE IS MOST CONTINUALLY ACKNOWLEDGED BY AOL TECH SUPPORT THROUGHOUT THE WORLD. I HAVE USED AOL GOLD IN DIFFERENT CITIES, STATES AND COUNTRIES WITH CONNECTION SPEEDS FROM 0.25 MBS TO OVER 50 MBS AND IT MAKES NO DIFFERENCE. AOL GOLD HAS BUILT-IN FLAWS AND INCONSISTENCIES MAKING IT ONE OF THE WORST AND USER UNFRIENDLY ONLINE PROGRAMS IN EXISTENCE. SADLY, THIS ALL HAPPENED AFTER THE VERIZON ACQUISITION AND THE RECONFIGURATION OF THE AOL PROGRAM INTO "AOL DESKTOP GOLD". IT HAS… more

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   Reviewed  ·  0 comments  ·  General  ·  Delete…  ·  Admin →

7. No way to cancel an email upload. A totally new problem

   I am attempting to send files to my boss, I have multiple emails to send. I was in the process of sending one and decided I'd put the rest in my 'waiting to be sent' folder and each time I tried the mail started sending instead of going into the folder. Which resulted in 2 emails trying to be sent at the same time. There is NO cancel upload button anymore which resulted in both emails being sent at the same time. And with no way to cancel the second email from going, I ended up with Err35 message twice. So here I am once again trying to email important files to my boss and I have multiple Err35 messages, There are just too many problems with this version of aol. Bring back the ability to cancel sending an email, bring back the refresh button that will actually work, bring back the ability to list email by date or subject or sender name without having to look at all mail in all names in either date, subject or name. I have to completely sign out of aol, close it out and try again to get my mail the way it should be. Its so frustrating to work with this version. I'm so done with this garbage you call gold.

   I am attempting to send files to my boss, I have multiple emails to send. I was in the process of sending one and decided I'd put the rest in my 'waiting to be sent' folder and each time I tried the mail started sending instead of going into the folder. Which resulted in 2 emails trying to be sent at the same time. There is NO cancel upload button anymore which resulted in both emails being sent at the same time. And with no way to cancel the second email from going, I ended up with Err35 message… more

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   0 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Thank you for reaching out to us, we will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.

   Once you click on “Send Now” after composing the email, there is no way to cancel the action. If you want to save your email and send it later, you can click on “Send Later” and retrieve the email from the Drafts folder.

8. Unusual AOL problems the last couple of days.

   Has anyone else experienced unusual difficulty with AOL the last couple of days? Here's what's been going with my aol: 1) I take steps to save an email to a new folder. The email does not show anywhere in the new or old or deleted sections, but the new file folder with the saved email is not showing up in the saved area or anywhere else. 2) I wrote an email and clicked to send it. It doesn't send. I give it a few minutes and then click send again. It doesn't send this time either, and doesn't give me the 'you can only send one at a time' message. I wait a few more minutes, then try to save it; no response; tried to 'send later,' no response. AND though I can click on all aol icons, read my mail, visit sites, it's as if this one email is frozen & I can't do anything with it - not even close it or delete it.

   Has anyone else experienced unusual difficulty with AOL the last couple of days? Here's what's been going with my aol: 1) I take steps to save an email to a new folder. The email does not show anywhere in the new or old or deleted sections, but the new file folder with the saved email is not showing up in the saved area or anywhere else. 2) I wrote an email and clicked to send it. It doesn't send. I give it a few minutes and then click send again. It doesn't send this time either, and doesn't give me… more

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

9. I am trying to forward a video attachment through my email and it appears that the settings to select on how to send the email has been chan

   I am trying to forward a video attachment through my email and it appears that the settings to select on how to send the email has been change. I AM DISGUSTED WITH THIS CHANGE. I WANT IT TO CHANGE BACK OR I WILL GO TO GMAIL. CHANGE NOW!!

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   Reviewed  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →

10. update scam

    have updated and restarted still have update notice.
    had a hacker/scam artist named "sam" trying to Update my account for a few dollars NOPE pay enough each month for this service

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    Reviewed  ·  0 comments  ·  Account  ·  Delete…  ·  Admin →

11. can't delete folders in "READ"

    Good Morning,

    I've been trying to delete some folders under "My Mail Folders" .. The error message says either error code EC-4001 or it asks if I want to delete the folder and I say YES but it doesn't delete

    This has been going on for a while

    Thanks

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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Support Request  ·  AdminAOL Product Support (Admin, AOL) responded

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!

12. Does anyone at AOL read the COMMENTS?

    It is hard to believe, that AOL has become **** For three weeks, every time I turned on my computer, I was alerted that AIM as of Dec 15 was NO LONGER AVAILABLE. It kept going till Jan 2nd. Now four days ago, I get a AOL ALERT, that I can only use AOL GOLD. No notice, no nothing. Then waiting 40 minutes to speak with a AOL tech and listening to the twangy music, I am told " SORRY"
    What ever Team worked on AOL GOLD have to be FIRED. They are Incompetent. There are so many issues with AOL GOLD it is hard to believe, that No One saw what was coming, FROM PAYING CUSTOMERS. OUTRAGE.
    Screen size is tooooooo big. My Favorites, putting things in alphabetical order is HORRIBLE. PLUS, I cannot Move them, to where i want them. They are locked in. But being told by the AOL tech that the reason for AOL GOLD, was for Security from Hackers, is NUTS.
    9.8.2 could have and should have been Upgraded for security.
    This Whole mess, is Not getting better, it is just making Paying AOL customers, ANGRY and Disappointed.
    AOL should send out a letter to inform AOL customers.
    Not sneak up and change without notice a former great 9.8.2.

    It is hard to believe, that AOL has become **** For three weeks, every time I turned on my computer, I was alerted that AIM as of Dec 15 was NO LONGER AVAILABLE. It kept going till Jan 2nd. Now four days ago, I get a AOL ALERT, that I can only use AOL GOLD. No notice, no nothing. Then waiting 40 minutes to speak with a AOL tech and listening to the twangy music, I am told " SORRY"
    What ever Team worked on AOL GOLD have to be FIRED. They are Incompetent. There are so many issues… more

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13. Stupid page jump....

    Why is the **** do you have your page jump when I'm trying to read one of your storied..You're just itching to lose customers....RIGHT;.;Fire the idiot that came up with that.....

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14. AOL + OATH

    completely lack integrity , professionalism , + can not be trusted to service their customers - 99% of all topics posted on this forum have not been addressed at all - trying to force biased , inaccurate , + controlling views on long time paying subscribers -

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15. when highlighting my email to read the new features to delete, spam

    When I am trying to read my email the new features on the highlight email, delete, spam, are causing me to delete my email by accident. This feature does not help, Let the person delete on their own

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16. AOL – AUG. 2018 – PROBLEMOS too much!!!

    AOL – AUG. 2018 – PROBLEMOS

    1. The status disappear on ******@aol.com

    2. The status on *******was ok and after a few days appears this message: “Not available…”

    3. Cannot keep pinned the AOL task bar

    4. Waiting too much time to open AOL Gold

    5. Cannot copy and paste sometimes links from the Internet; However, there are no problems with Mozilla or Google

    6. Cannot copy from Microsoft word to the e-mail box

    7. Cannot copy news from the Israeli website to the e-mail box

    8. AOL is asking too many times for verifications, as long I setup already with AOL technicians…

    9. After opening a website, AOL got freeze…

    10. Many times when I want to reply or to send later, I don’t have or the e-mail or the attachments or both of them…

    11. When I want to send or to save latter, appears an error: cannot send it now, try later…

    12. When I click on a username it’s not opening, just blue dots running non-stop…

    AOL – AUG. 2018 – PROBLEMOS

    1. The status disappear on ******@aol.com

    2. The status on *******was ok and after a few days appears this message: “Not available…”

    3. Cannot keep pinned the AOL task bar

    4. Waiting too much time to open AOL Gold

    5. Cannot copy and paste sometimes links from the Internet; However, there are no problems with Mozilla or Google

    6. Cannot copy from Microsoft word to the e-mail box

    7. Cannot copy news from the Israeli website to the e-mail box

    8. AOL is asking too many times for verifications, as long I setup already with AOL technicians…

    9. After opening a website, AOL… more

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Unfortunately, the option to check the status of a sent mail is no longer available.

    I’d like to have one of our Technical Support agents investigate the issues you are experiencing with the software. Please call our AOL Desktop Gold team at 1-888-265-3733.

17. AOL telephone numbers

    I am very confused about what phone numbers I should use. I have been using a VIP tel. number with my VIP number but it doesn’t work. What shall I do with my number? Do I keep it?
    I have a number for tech support and billing.
    For Assist I have these numbers:
    1-800/361-5440 Assist.*
    1-844/209-7254 ”
    1-855/221-0416 “
    1-844/218-2840 “
    AOL 1-800/827-6364 Tech support and billing
    1-855/265-8477 VIP tel no. which the voice mail forwards me to then it says (“This number is experiencing technical difficulties Try again later”.) for quite some time now but calling later doesn’t help
    Do I keep the Assist Desktop Icon on my desktop? Is it still working?
    Also, intermittently I get unwanted double spacing when I do not want it, as I type in an email. Can that be adjusted.
    I have spoken to many of your reps, but I get different answers each time for all of the above.
    Can you help

    I am very confused about what phone numbers I should use. I have been using a VIP tel. number with my VIP number but it doesn’t work. What shall I do with my number? Do I keep it?
    I have a number for tech support and billing.
    For Assist I have these numbers:
    1-800/361-5440 Assist.*
    1-844/209-7254 ”
    1-855/221-0416 “
    1-844/218-2840 “
    AOL 1-800/827-6364 Tech support and billing
    1-855/265-8477 VIP tel no. which the voice mail forwards me to then it says (“This number is experiencing technical difficulties Try again later”.) for quite some time now but calling later doesn’t help… more

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    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Hi there, these are the phone numbers for the AOL support channels:

    AOL Billing/Tech Support 1-800-827-6364

    AOL Desktop Gold Support 1-888-265-3733

    Assist by AOL 855-845-8255

    AOL VIP 1-855-265-8477

    Regarding the double spacing in emails, this might be a result of using a certain Font type or size. You can adjust the Font type or size in order to reduce the spacing.

18. Because i know that AOL is trying to neutral in there reporting

    www.foxnews.com/us/2016/03/30/dad-turns-grief-from-sons-death-into-quest-to-tabulate-toll-illegal-drivers.html
    Just thought you might look at the other side for once.
    Thank you

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    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

19. Ads on Welcome page from things I have searched for Christmas

    I have a major complaint, this has been going on for such a long time, but I have just about had it with ads hitting me in the face constantly, even when I was paying for your most expensive membership. On the Welcome page over to the right hand side, it constantly is showing me things I have searched, I know what I have searched, I dont need to be reminded, but this is the problem, we all have 7 email addresses on our accts, so I have one and my husband has another. This is the issue, I was searching and ordering things for him for Christmas yesterday, and walked into his room to see if he needed anything, only to see on his Welcome page, everything I was searching and ordered on his page, he said, wow, that is really some nice stuff you are getting me for Christmas. He can see everything I was searching for for him, you can imagine how mad I was when I saw this. I wanted it to be a surprise, as everyone does, this has got to stop. I checked out our other email address on the same acct on aol, and guess what, it showed up one each of them too, so if I had kids and was shopping for them, they could see everything I was looking at. How do I stop this, this is just not right, and I am sure this affects everyone on AOL. All the websites I searched, if this can not be stopped I will no longer be buying anything from anyone on line again, I will go back to shopping at the physical stores, it was alot more fun anyway, I just can not believe you people would be doing this to all of us, our searches dont need to be plastered all over our Welcome page, we know what we were searching for and if we really want it, we know where to go to buy it, instead of plastering it all over my page and my husbands, now he knows the watch and ring I was ordering for him, and some golfing items, etc. you spoil all the fun of buying things privately on line. I do not ever buy anything from any ads that are plastered all over my computer anyway, so its ridiculous that you do this. Not to mention I go to read a story, and have to constantly click next to the next sentence, and each time I am hit with so many ads I can not even see the article, so I have stopped reading all of them, I can go onto MSN and read the article with out all the ads thrown at me. This is exactly why I reduces my subscription from the most expensive one you had, down to the cheapest, because all I was getting was thousands of ads thrown in my face every single day, so why pay for the most expensive when it does not reduce the amount of ads thrown at us each day. Please stop plastering our shopping searches all over the Welcome page, you want your spouse or kids to see what you are getting them for Christmas months before.....I dont think so. I am angry, and I bet alot of other people out there are too. I have had this account for over 20 years along with and MSN acct for over 20 years, most people are going to the free sites, cause why pay for getting nothing but ads thrown in your face constantly, this is why you have been losing so many customers over the years, we are so tired of it, and this was the straw that broke the camels back. STOP THE PLASTERING OF OUR SEARCHES ON THE WELCOME PAGE, PLEASE!!! I am sure nothing will get done about it, but I had to make a complaint about it.

    I have a major complaint, this has been going on for such a long time, but I have just about had it with ads hitting me in the face constantly, even when I was paying for your most expensive membership. On the Welcome page over to the right hand side, it constantly is showing me things I have searched, I know what I have searched, I dont need to be reminded, but this is the problem, we all have 7 email addresses on our accts, so I have one and my husband has another. This is the issue, I was… more

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    Reviewed  ·  0 comments  ·  Welcome  ·  Delete…  ·  Admin →

20. Getting blue bar when trying to correct words that deletes the following words

    When I'm typing and make a mistake, I go back to correct it and I get a BLUE bar, that deletes letters on the next word. I have to change positions, correct the misspelling and then put it back in place. That happens with no warning. And it happens, no all the time, but a lot of times.

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    0 comments  ·  General  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    In order to disable the overtype mode, press the Insert key on your keyboard, then you can please the cursor behind the word you want to delete.