AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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799 results found
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ads are making my aol horrible, nothing works except the ads.
Ever since the new sidebare with the double ads began running my AOL has slowed way down. Its almost as bad as the old dial up. We are not happy.. I have had multiple calls with techs and spent several hours trying to resolve the slow speed. nothing has helped.
AOL. needs its own troubleshooter app like System mechanic that users can run on their own to clean up or fix AOL issues.Thank you for bringing this to our attention. Please use the "report a bug" option in the help menu. This will collect extra logging information that we can use to help determine the cause and find a solution to this issue.
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n companies continue to make changes that I, as a customer have
I have had AOL since 1999. When things work, I generally keep them, but when a company continues to make changes without notifying me, and make changes that make more work to do the same thing, I begin to think that perhaps it's time to make a change. Almost every one of my friends and acquaintances who had AOL have left for these same reasons. As a paying customer/user, I do not want to spend hours trying to make things work because you all decided you had a better idea....ugh. We're NOT all IT people, nor do we want…
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Da??ed ads!
Just trying to read about Air Force One and a blasted video ad keeps flopping in the lower right corner. It is so distracting for me that I just quit reading. Oh, yeah, I know that they're so cutsy but they are very annoying. I don't watch the dam things, and I don't get the story read that I wanted. Nice going. It's a two time loser.
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"move to" for sent emails
when trying to use "move to" for sent emails, the only option is "on my pc". the "on aol" option is gone.
the "on aol" option for any other email is there, sent emails is the only place it is missing now.
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Displaying Multiple Pictures Taken Away :(
I want to know WHY displaying multiple pictures on the screen at one time has been taken away? Why is AOL trying SO HARD to push away their subscribers? Who is making these dumb decisions?
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E-mail
Why does AOL e-mail ALWAYS go down?? Seems like everyday. Are people at AOL trying to chase people away? Doing a GREAT job at doing that. NEVER had this problem when AOL Owned the company. This before Time-Warner bought it out. SAD AOL decides what e-mail is rejected.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Have a simple way to report email fraud
Have a simple way to report email fraud from an address which proports to be from AOL. I spent 20 minutes talking to a customer service rep who kept trying to sell me "stuff" instead of taking the fraud info from the email.
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Allow floating windows
The browser is trying to be more than it is by masking itself as a separate desktop. Don't do this, use modules and instances instead. Have a main browser and when you click an item have it open a new module for that app that can float and be moved wherever on the screen, do not constrain only to the browser window.
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I am not accessible to Assist AOL
I am an AOL member over 15 years. I have been Assist AOL member for some years. My payment were made automatically and never missed. However I am facing the worst problem now. I am not accessible to AOL support past 10 days. About 2 weeks ago, the function of my new HP computer was slow. Also AOL soft was not working. After someone cleaned up, next day all the function changed. I am a writer and about to publish my book. It is very intense time. I told tech support not to change anything. I also told not remove…
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I gave up
I was TRYING to read the material on Startrek, but the damned video ads kept planing. At one time before I quit, there was in ad playing in opposite corners. I know that those damned things care, cutsy, glitsy, clever, awesome, fantastic and wonderful, but the friggin things are obnoxious, distracting, and foolish. Does anyone there ever pay attention to what you are doing?
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THE FINAL STRAW !!!!
the new policy agreement that all users will be forced to sign is just another slap in the face for all loyal AOL paid subscribers - after 20 years of paying i + all my family member will be cutting all ties with AOL , Yahoo , + Verizon - totally biased , inaccurate , + unreliable companies trying to control users - as if the Gold ongoing problems are not enough !!!!!!!!!!!!!!!!!! - VERY FRUSTRATING -
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i am using aol gold as my main broswer and i want to change the setting to my browser to be able to "allow sites to set cookies" "always ac
i am trying to using aol gold as my main broswer and i want to change the setting to my browser to be able to "allow sites to set cookies" "always accept cookies" How do i do this?
Go to Edit > Browser settings > Security tab and check the option “Allow
local data to be set”. Changes are saved automatically. -
Accuracy in AOL news reporting
Accuracy in AOL news reporting
AOL:Stop false narratives in your news like describing the death of the killer of Americans Soleimani as "murder".. Soleimani is the murderer. Hundreds of our people killed and thousands with grotesque wounds. The constitution does not permit the president to commit murder but it clearly gives him the authority to kill our enemies. AOL must stop trying to inflame and mischaracterizing important events in their anti Trump zeal.
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CODE:ET 5012 SERIOUSLY?
WHAT THE **** IS THIS CODE? ALL I'M TRYING TO DO IS DELETE MAIL FROM MY MAILBOX AND THIS IS THE ERROR CODE SHOWING. WHAT IS THIS CODE ALL ABOUT? THE FACT THAT AOL SUCKS AND BLOWS AND JUST DOESN'T WORK AT ALL BUT WILL TAKE ALL OUR MONEY ANYWAY? YEAH. FIX THE **** THATS GOING ON FOR THE PAST WEEK, NOT JUST A DAY OR TWO, BUT GOING ON FOR A WEEK.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Search line
After fixing the search (subject) line so that it could be used to find the last page being read if something happened to that page, it seems that you have changed it. Today the page I was reading suddenly disappeared, but it wasn't on the subject line, so I couldn't get it back.. Are you going backward instead of trying to bring the Gold Aol up to the quality of the previous version?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I can't do it any more!
I was TRYING to read BuzzFeed, and behold those fu--ing videos kept invading the screen on the lower left. Is that really necessary? I "X" it out, and the **** things keep coming back. I am NOT going to put up with it. I'll just forego reading the rest of the material. AOL has gone to **** in a handbasket the last few years. Maybe it is time to find a new provider.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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Getting your jollies
You peeps must really get your jollies by putting those friggin' video clips in all the time. Just trying to read the story on Lincoln and one of those **** things kept flopping around the bottom corner. I'd shut it off, and it would reappear on the next page. Do you peeps pay any attention to what you are providing? That **** is really distracting. One of these days I'll get tired of it all and cancel AOL and go somewhere else. This used to be a great site, but it has gone steadily down hill.
Go to aol.com/preferences
and turn on auto-play opt out. -
AOL DOWNLOADS
I had to delete AOL because I thought software was corrupted. I've been trying to download AOL Desktop Gold for two days but can't see how to do it without downloading other *. You need to have a site so people can find it and download it easily. Frustrated and ***.
You can always download the software by browsing to Here
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I can't check my multiple AOL screen names from my phone anymore. Samsung wants me to sign a form giving it the right to read all my AOL ema
I can't check my multiple AOL screen names from my phone anymore. Samsung wants me to sign a form giving it the right to read all my AOL emails. AOL already reads all my emails now and Samsung is trying to steal the data that AOL sells or uses to entice advertiser to place ads on AOL. I down loaded the AOL Mail app but so far I can only download this AOL screen name.I sent AOL a message to upgrade their mobile app.
Roy
One of our Technicians can help you with this Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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cefsharp.browsersubprocess.exe
Long-time customer. I was just calling about the CefSharp.BrowserSubprocess.exe. After about 3-4 minutes of trying to blame me for the problem, she literally hung up on me when I was asking a question. I pay for your service. Hanging up is unacceptable.
My anti-virus keeps blocking this program. Why can't you do something about it.
We sincerely apologize for this experience with our customer service. Please call 703-265-5070 and someone will be happy to help you.
As for the cefsharp.browsesubprocess.exe concern, this process is the browser process within AOL Desktop that allows the connection to the internet. Each window/feature within AOL Desktop Gold that connects to the internet uses one of these processes for the connection to the internet. As you close windows you will see that these processes exit.
Please be sure to add cefsharp.browsesubprocess.exe to your anti-virus software allow list to avoid any frustrations with connecting to the internet.
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