AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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812 results found
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Keyboard functions don't work
Trying to go back and forth no longer works with the keyboard. ALT and the left and right keys don't work. Fix this!!
I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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Print Preview
The member is trying send an email to multiple receivers, but after checking the print preview it doesn't show the complete number of recipient's on the "to" portion
73rd ranked -
I ALREADY Have A SUBSCRIPTION!!!! WHY ARE YOU BLOCKING MY EMAILS>
WHAT'S WRONG WITH YOU PEOPLE? ARE YOU TRYING TO RUN ALL OF US OFF. I'M PAYING THE CRIMINAL CHARGE FOR TERRIBLE SERVICE AND NOW YOU WANT MORE MONEY, YOU JERKS NEED A BETTER PRODUCT!!!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Downloaded attachments are saved in downloads instead of giving an option to save as a document
When trying to save an attachment in my email, it only gives me an option to download instead of allowing me to save it in documents. It then forces me to save the document again in documents.
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Displaying Multiple Pictures Taken Away :(
I want to know WHY displaying multiple pictures on the screen at one time has been taken away? Why is AOL trying SO HARD to push away their subscribers? Who is making these dumb decisions?
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I know that this forum is really paid attention to, but, I've beena AOL subscribers since I first got the internet (I'm 68yoa), probably aro
WHY, why do I get "Oops" (white screen with an error code that does NOTHING to help the solution.) (not my job, mon) with SO many requests.I will give you guys about 2 weeks to figure it out and then I'm gone. Been here since about 1996 but it's really starting to suck. Anyone else will/may/might be better. I don't need a reply, it'll still be the same...(it's your lame butt or the computer's).
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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been months + no positive actions from AOL
started early Dec. 2017 - organizing favorites , local news , biased outdated news , poor email performance , URL'S fail to load , links on welcome screen , slow + unfriendly sign on , slow navigation , + overall user unfriendly - it is an AOL problems , happens on different computers + internet providers - tech support has no viable answers - total slap in face to all paid subscribers - why does AOL not listen ? - every comment + vote on this forum falls on deaf non caring AOL ears !!!!!!-
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Your latest updated version did not do a thing to fix my problem.
Trying to Create a Photo Album and AOL keeps saying error in desktop. I have tried to download the latest version and it said error and did not download.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.
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auto-suggestions
I am told by AOL Help that you cannot edit auto-suggestions on Desktop Gold. That should be fixed. I mistyped an address and it keeps trying to send it to that bad address. I want to delete that auto-suggestion.
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i am using aol gold as my main broswer and i want to change the setting to my browser to be able to "allow sites to set cookies" "always ac
i am trying to using aol gold as my main broswer and i want to change the setting to my browser to be able to "allow sites to set cookies" "always accept cookies" How do i do this?
Go to Edit > Browser settings > Security tab and check the option “Allow
local data to be set”. Changes are saved automatically. -
"move to" for sent emails
when trying to use "move to" for sent emails, the only option is "on my pc". the "on aol" option is gone.
the "on aol" option for any other email is there, sent emails is the only place it is missing now.
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I am not accessible to Assist AOL
I am an AOL member over 15 years. I have been Assist AOL member for some years. My payment were made automatically and never missed. However I am facing the worst problem now. I am not accessible to AOL support past 10 days. About 2 weeks ago, the function of my new HP computer was slow. Also AOL soft was not working. After someone cleaned up, next day all the function changed. I am a writer and about to publish my book. It is very intense time. I told tech support not to change anything. I also told not remove…
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Have a simple way to report email fraud
Have a simple way to report email fraud from an address which proports to be from AOL. I spent 20 minutes talking to a customer service rep who kept trying to sell me "stuff" instead of taking the fraud info from the email.
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There are too many problems with AOL Desk Gold.
Everything's messed up. I was trying to save an email under AOL Gold on my PC and the email disappeared
Then I got a pop up Alert message " OOPS something went wrong
Error: 310-ERR-TOO-MANY-REDIRECTS."
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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windows update took away my aol gold and I pay for my aol account.
Windows update took away my AOL GOLD account and I am trying to get it back. I have paid AOL for years and I want to know why this happened. Please let me know AOL.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL DOWNLOADS
I had to delete AOL because I thought software was corrupted. I've been trying to download AOL Desktop Gold for two days but can't see how to do it without downloading other *. You need to have a site so people can find it and download it easily. Frustrated and ***.
You can always download the software by browsing to Here
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desktop gold software only highlights the line you click on then disappears does not go to the next message.
desktop gold software is not highlighting next line in new mail. only highlights the line you click on then disappears. So when trying to delete messages you have to keep clicking the next message to have the highlight reappear. Please fix this
This has been fixed in the latest version. You should receive an update soon with the fix.
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You want to improve "gold"? Start over cause it ain't working
What has happened. Now when I sigh on, there is NO option for a screen name and when I tried to open an email, it took over 6 minutes and it still was not open. I gave up trying after that. You "fix" one thing and break 5 others.
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E-mail
Why does AOL e-mail ALWAYS go down?? Seems like everyday. Are people at AOL trying to chase people away? Doing a GREAT job at doing that. NEVER had this problem when AOL Owned the company. This before Time-Warner bought it out. SAD AOL decides what e-mail is rejected.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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cefsharp.browsersubprocess.exe
Long-time customer. I was just calling about the CefSharp.BrowserSubprocess.exe. After about 3-4 minutes of trying to blame me for the problem, she literally hung up on me when I was asking a question. I pay for your service. Hanging up is unacceptable.
My anti-virus keeps blocking this program. Why can't you do something about it.
We sincerely apologize for this experience with our customer service. Please call 703-265-5070 and someone will be happy to help you.
As for the cefsharp.browsesubprocess.exe concern, this process is the browser process within AOL Desktop that allows the connection to the internet. Each window/feature within AOL Desktop Gold that connects to the internet uses one of these processes for the connection to the internet. As you close windows you will see that these processes exit.
Please be sure to add cefsharp.browsesubprocess.exe to your anti-virus software allow list to avoid any frustrations with connecting to the internet.
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