AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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807 results found
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PLEASE stop inappropriate merging of feedback
I provided feedback earlier today on an issue with "Check for Updates", and it was inappropriately merged with another post which was also related to "Check for updates" but not the same issue. My feedback was merged without recourse to a closed feedback item, so that I couldn't even point out that the two matters were not the same!!! I understand that merging may be appropriate, but it isn't when the only relationship may be a couple of keywords.
This feedback isn't a rant, but an attempt to preserve the value of feedback. I've been an AOL user since its…
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Resolve locator issue for items in our favorites
I attempted to find a location of a dentist from one of my favorite program and was inform that I had to enable the site for my location. Now I never had to do this when using this favorite site before. For some odd reason AOL Gold no longer supports this favorite site locating program, whihc I used with no problem in Jan of this year. The person trying to help did a great job trying to resolve this issue, but his higher up Tech's can't even resolve it but can only send me to another browser. The…
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I HATE the new Gold.
What were you thinking. My favorites all gone! Why? Emails constantly coming up in bottom right corner when I'm trying to do something else. I do NOT need this! I know how to check my email. When I want to permanently delete I used to be able to "select all" and do them all at once. Now, one at a time? This whole new Gold is terrible! If it wasn't broke, why fix it???
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Getting your jollies
You peeps must really get your jollies by putting those friggin' video clips in all the time. Just trying to read the story on Lincoln and one of those **** things kept flopping around the bottom corner. I'd shut it off, and it would reappear on the next page. Do you peeps pay any attention to what you are providing? That **** is really distracting. One of these days I'll get tired of it all and cancel AOL and go somewhere else. This used to be a great site, but it has gone steadily down hill.
Go to aol.com/preferences
and turn on auto-play opt out. -
When you think of Gold you think of something good,like a Gold Medal,your idea of Gold doesn't meet that standard!!!! Stop all the pop ups,w
stop all the pop-ups I'm not interested.when I'm trying to read a story or news I shouldn"t have to go to 50 pages just to finish reading the story.your Aol gold is more like lead,constantly freezing.Chat rooms freeze especially if you type a few sentences.Your product deleted Instant messaging and like many of the people who posted comments i have used Aol for at least 15 years your going back to the dark ages and what's worse your company doesn't seem to give a good ****.Perhaps someone there needs to look up the meaning.of the word of OATH
Thank you for your feedback on the articles.
You can manage your AOL pop-ups by going to the Edit tab, then to Browser Settings and from here to Pop-ups. By checking the radio buttons you can manage your preferences, you don’t need to save your settings, this is done automatically.
Please report the freezing problem to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button on the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
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Your outsource tech support is extending their on line time
I've had 3 recent experiences with your outsource "tech support". They tend to jump into diagnostics without checking the basics. My last experience was a question about an outage which impacted all three computers at this site. Rather than checking for info to a possible outage he started diagnostics on my maching (rather carelessly) had to stop him because my wife had the same experience the prior week and lost all her contacts and calendar because the tech didn't save anything first as a caution. There was about 7 years and about 12000 various contacts (email/phone/and person data for…
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I HATE the new Gold.
What were you thinking. My favorites all gone! Why? Emails constantly coming up in bottom right corner when I'm trying to do something else. I do NOT need this! I know how to check my email. When I want to permanently delete I used to be able to "select all" and do them all at once. Now, one at a time? This whole new Gold is terrible! If it wasn't broke, why fix it??? Oh and why did you get rid of the backgrounds for stationary?
I will send your feedback over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
To import the favorites from the old software into AOL Desktop Gold. Please follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
To delete all the emails at a time press Ctrl + A and then click on Delete. You can also delete 2 or more emails by pressing Ctrl + Left mouse button.
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when I open a browser or the AOL welcome screen it flashed up for a second then goes blank, and is not usable. for example, www.google the
when I open a browser or the AOL welcome screen it flashed up for a second then goes blank, and is not usable. for example, www.google the home screen comes up, immediately goes blank, same as the AOL welcome screen. Also the email screen, locks. Trying to open an email, I can click on it several times..nothing happens. Finally an email MIGHT open, but the contents are empty ...blank just like the browser. AOL is now useless. PLEASE ADVISE ASAP!!! AOL Revision 11.0.1777
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friends sent to spam
There is a problem in the SPAM procedure. Everyone I know who has AOL periodically finds their friends sent to SPAM. We spend days fishing them out and marking them This is Not SPAM, and then they finally go back to normal and another person gets marked SPAM. I have one friend who doesn't get the point that this is systemic, not individual, and she just spent 4 hours on the phone with a tech trying to get my emails to go back into New instead of SPAM.
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complaint
fake aol technician clicked on "accepting" gold which i told him not to click, while I was on the phone, and aboomgar , although I yell not to click he fake my "agreement" .
your gold program is nasty, not accurate full of lies. I can not have phone numbers of friends, that I have saved on my address book.
and can't find names without email address. Yes, I have scroll up/down to find phone numbers, and even tech upporte by the name mike could not find it. Holidays pass by, and I can't call friends.part 2 nasty orange…
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LET SOMEONE KNOW SOMETHING
Today I was installing a new alarm and security system at my home and had to use my AOL email address several times. I couldn't get either system UP AND RUNNING because the companies I was dealing with COULD NOT VERIFY MY EMAIL ADDRESS???? A few days ago, my credit card was compromised and it was cancelled and a new one issued. About this time AOL trys to draft my credit card account on the old number, which was no good. AOL SAID NOTHING, I GOT NO NOTIFICATION......."NOTHING".....THEY JUST CUT OFF MY SERVICE right in the middle of what…
We would like to better assist you. Please call us at 1-8000-827-6364.
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Sign on error
Get this error trying to sign on:
Failed to load URL https://api.login.aol.com/oauth2/request_auth?response_type=code&client_id=dj0yJmk9ZTB1TkdHalNFMVpvJmQ9WVdrOVltVk5ValpMTm5NbWNHbzlNQS0tJnM9Y29uc3VtZXJzZWNyZXQmeD1hMw--&state=ERTdu72fsX34dKb8IKw57qqG9R1aRrlzhIJG1RLzhOk%3d&redirect_uri=http%3A%2F%2Fdesktop.aol.com/?nosave=true&scope=openid%20sdct-w%20mail-w%20sdps-r%20sdpp-w%20ycal-w&language=en-US&login_hint=esmithoh&display=narrow&src=loki&nonce=uedBA7wVhwvE2S%2BYIPixdf2Vmh2%2Bt3QVRbh3Jhz1HuM%3D&intl=US with error ERRCONNECTIONREFUSED (ConnectionRefused).
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Alphabetical Favorite list should NOT be retained and closed by AOL
I received a request from AOL to elaborate what 9.8 features I want back and a second note they had decided not to change on of the most popular changes requested: STOP alphebetising the Favorites list. This is a bad decision, and I would like AOL to reconsider. It is a huge waste of user's time trying to cope with a list that's not logical for their needs. If it wan't a MUST in the last program, why make it a must in this program/ Users voted and it was at the top of the list, so please reconsider.
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Submitting Bug Reports are Useless
.I have 2 computers with the same AOL problem involving Premium Security. Bugs have been submitted 7 days ago and still not fixed.
I have been an AOL paying customer for over 18 years and this is what I can tell you. Years ago, when a problem was reported it was fixed during a phone call. Or, it was escalated with a commitment to respond within 24 hours.
Now we have the following:
- The phone call- in tech always wants to reinstall AOL, usually without positive results
- The next step is for the customer to submit a Bug. The…
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moving report spam or delete button
Can you move the "Report Spam" or "Delete" button on the bottom of the "mail window"? Often times when going through my inbox and trying to delete groups of mail, I inevitably hit the "report spam" rather than the "delete" which is what I intend to click, because they are next to each other. Then I have to go through the spam folder and click on the emails and click on "this isn't spam" so that when new emails come in, I will actually receive them. I can't be the only person this happens to. If you put "delete"…
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improvements for the new Desktop Gold
window size won't stay adjusted///the spell checker has to go....I use german language on e-mails and it keeps telling me what to write!!!!!!!!!!!
No "heart" button on the address book/ web pages have no "email".."print" buttons/ Address book "settings" and "help" buttons don't work/ we can no longer "CHAT" since they can't help on the Desktop Gold and give a phone number.....I just spent 2 hours trying to get help and the lady who answered couldn't solve any of the problems by remote control. Please fix these problems...we used to have a simple experience with our desktop (and I…We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
To adjust the window sizes, please follow these steps:
1. Drag one of the four corners of the window to your desired size and position.
2. In the top right corner of the AOL Desktop, click “Window” then choose “Save Window Size and Position” from the drop-down menu.
Please note that the option to save the window size and position will not work if the window size is set to full screen.
I will send your feedback over to the AOL Gold desktop team, making sure the features…
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Forwarding Email Saved on AOL or Moving AOL Saved Mail to Thumb Drive
We have been LOYAL, STEADFAST customers of AOL SINCE IT's BEGINNING. We have many other AOL features and we are --in general - VERY SATISFIED. HOWEVER We have one VERY CHALLENGING ISSUE that neith Andy or Mo, Tech Support could solve -- THEY TRIED and we appreciate that effort.
CHALLENGE: We have a large number of folders, with many emails in them, SAVED ON AOL. These emails contain a 12 year history of my time on the BOD of El Paseo Arts Foundation on South Padre Is. TX. I MUST HAVE A WAY TO EITHER MOVE THESE EMAILS TO A…Hello there, thank you for reaching us. We do have a page that might be able to help in this regard: https://help.aol.com/articles/aol-desktop-importing-your-personal-information.
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Hire CSR's that speak the language! It's "America Online"
What should have taken 5-10 minutes to describe and submit my bug report, took two representatives and close to an H OUR! This is why I avoid calling AOL for support (even though I'm paying $19/month for this now useless program) The latest build was unresponsive/unusable for three days and I couldn't even submit an ONLINE bug report to notify AOL that their GOLD product is made of lead! At one point she asked for my email address (for the second time) and then asked if that was at aol.com! Serioously? No, I called AOL to report a problem with…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Absolutely Ridiculous and Totally Irritating
I have been trying to cancel my AOL Assist for months! Impossible to find it under Help because the AOL help link goes to a page that does not exist. (YES, I have all the program updates/grades). I finally get my Bank to give me the number of whose charging me and after several disconnects, find someone to help. However, the only way I can get refunded for the charge AOL did TODAY, is to get a free 30 day trial of AOL Assist. I have not used this service for YEARS and I am finally canceling it, WHY…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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I encountered a fake Website while on the AOL Game Website. I thought I was making a purchase of two of the 100 handicap scooters which f 1
I am trying to notify AOL that I became victim of a sales scam which I saw advertised as I was playing on the AOL Game website. The ad claimed to be a Walmart ad for handicap scooter 100 left, being sold off at a very discount price. I purchased 2 at a cost of $96.98 on 12/12/2031 The printout of my purchase came through as Walmart. However, when I checked my Bank credit card running balance the post did not say Walmart It read as follows: Pending:
Paypal*JIAYUNKEJ18 JIAU. When it posted: charge officially to my account the…
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