AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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812 results found
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I can't do it any more!
I was TRYING to read BuzzFeed, and behold those fu--ing videos kept invading the screen on the lower left. Is that really necessary? I "X" it out, and the **** things keep coming back. I am NOT going to put up with it. I'll just forego reading the rest of the material. AOL has gone to **** in a handbasket the last few years. Maybe it is time to find a new provider.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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Accuracy in AOL news reporting
Accuracy in AOL news reporting
AOL:Stop false narratives in your news like describing the death of the killer of Americans Soleimani as "murder".. Soleimani is the murderer. Hundreds of our people killed and thousands with grotesque wounds. The constitution does not permit the president to commit murder but it clearly gives him the authority to kill our enemies. AOL must stop trying to inflame and mischaracterizing important events in their anti Trump zeal.
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CODE:ET 5012 SERIOUSLY?
WHAT THE **** IS THIS CODE? ALL I'M TRYING TO DO IS DELETE MAIL FROM MY MAILBOX AND THIS IS THE ERROR CODE SHOWING. WHAT IS THIS CODE ALL ABOUT? THE FACT THAT AOL SUCKS AND BLOWS AND JUST DOESN'T WORK AT ALL BUT WILL TAKE ALL OUR MONEY ANYWAY? YEAH. FIX THE **** THATS GOING ON FOR THE PAST WEEK, NOT JUST A DAY OR TWO, BUT GOING ON FOR A WEEK.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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friends sent to spam
There is a problem in the SPAM procedure. Everyone I know who has AOL periodically finds their friends sent to SPAM. We spend days fishing them out and marking them This is Not SPAM, and then they finally go back to normal and another person gets marked SPAM. I have one friend who doesn't get the point that this is systemic, not individual, and she just spent 4 hours on the phone with a tech trying to get my emails to go back into New instead of SPAM.
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when I open a browser or the AOL welcome screen it flashed up for a second then goes blank, and is not usable. for example, www.google the
when I open a browser or the AOL welcome screen it flashed up for a second then goes blank, and is not usable. for example, www.google the home screen comes up, immediately goes blank, same as the AOL welcome screen. Also the email screen, locks. Trying to open an email, I can click on it several times..nothing happens. Finally an email MIGHT open, but the contents are empty ...blank just like the browser. AOL is now useless. PLEASE ADVISE ASAP!!! AOL Revision 11.0.1777
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news articles
Lighten up on the selected words that are censored, there are a lot of word aol articles used, words in your article are worse than what we are trying to comment on. Please quit re-posting articles from the past its really getting boring and forcing us to go to other browsers. You maybe don't have to post 80 articles a day that last 3-4 days at a time. Your taking away our 1st amendment.
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Submitting Bug Reports are Useless
.I have 2 computers with the same AOL problem involving Premium Security. Bugs have been submitted 7 days ago and still not fixed.
I have been an AOL paying customer for over 18 years and this is what I can tell you. Years ago, when a problem was reported it was fixed during a phone call. Or, it was escalated with a commitment to respond within 24 hours.
Now we have the following:
- The phone call- in tech always wants to reinstall AOL, usually without positive results
- The next step is for the customer to submit a Bug. The…
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AOL Desktop Gold feedback page needs improvement
This post is being made on 2018-08-22; I am on version 11.0.1916.
I was prompted to provide this feedback because in the process of trying to provide feedback on ANOTHER topic (which was my first attempt to use the feedback capability), I had difficulty with just the opening page! I was signed into AOL Desktop Gold via "Submit feedback" on the HELP menu. This opened a browser with the AOL Gold feedback landing page, but the upper right corner said "New and returning users may sign in" and did not reflect knowledge of me as a user. Clicking on… -
Alphabetical Favorite list should NOT be retained and closed by AOL
I received a request from AOL to elaborate what 9.8 features I want back and a second note they had decided not to change on of the most popular changes requested: STOP alphebetising the Favorites list. This is a bad decision, and I would like AOL to reconsider. It is a huge waste of user's time trying to cope with a list that's not logical for their needs. If it wan't a MUST in the last program, why make it a must in this program/ Users voted and it was at the top of the list, so please reconsider.
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I can't check my multiple AOL screen names from my phone anymore. Samsung wants me to sign a form giving it the right to read all my AOL ema
I can't check my multiple AOL screen names from my phone anymore. Samsung wants me to sign a form giving it the right to read all my AOL emails. AOL already reads all my emails now and Samsung is trying to steal the data that AOL sells or uses to entice advertiser to place ads on AOL. I down loaded the AOL Mail app but so far I can only download this AOL screen name.I sent AOL a message to upgrade their mobile app.
Roy
One of our Technicians can help you with this Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Tim Armstrong
There was Never a Notice about the changes from 9.8.2 to AOL GOLD.
Forget about fixing AOL GOLD, there is too much to repair. The LIE about Hacking for the reason to eliminate 9.8.2 is a LIE./
Just trying to get on line with AOL Gold is hard. Took close to 8 minutes to Get On Line.
Tim Armstrong and his team should be fired.
Plus I find out I have been OVER PAYING for YEARS for AOL.This is a CRIME. I am looking for Legal advise. -
Bulk Deletion of Emails
I want to sort by sender and then delete in bulk depending on the sender. But, I cannot use the shift-click the first and then click the last to select large numbers of emails from the same sender. I have to physically click each box while holding down the ctrl key, This is very very slow and inefficient when I am trying to clean up over 45,000 emails, as this is 45,000 clicks when it should only be a few hundred. Am I missing something?
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AOL just disappears when sending emails
Three times today when trying to send an email to the draft folder with photos, AOL just disappears and closes out with no warning. Now every time I sign back on that email (now empty) is stuck with all of the other pop ups on sign on. I have some that have been stuck since last summer and Techs were never able to get rid of them so I will not waste more hours of my life calling them again. So now for every sign on, I have to close out about 6 blank emails along with the news…
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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When it is going to end?
Oh, here we go. I log on only to find that the welcome screen does not come up but gives a very strange message with some weird thing I have never seen before. You have to click on the message box to get it to come through.
The email is all screwed up. Nothing is where it is supposed to be.
Then while trying to read an article the entire screen goes blank.
When is this nonsense going to end? Can it get any worse? Shame on you! I will be done with you soon.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Getting your jollies
You peeps must really get your jollies by putting those friggin' video clips in all the time. Just trying to read the story on Lincoln and one of those **** things kept flopping around the bottom corner. I'd shut it off, and it would reappear on the next page. Do you peeps pay any attention to what you are providing? That **** is really distracting. One of these days I'll get tired of it all and cancel AOL and go somewhere else. This used to be a great site, but it has gone steadily down hill.
Go to aol.com/preferences
and turn on auto-play opt out. -
moving report spam or delete button
Can you move the "Report Spam" or "Delete" button on the bottom of the "mail window"? Often times when going through my inbox and trying to delete groups of mail, I inevitably hit the "report spam" rather than the "delete" which is what I intend to click, because they are next to each other. Then I have to go through the spam folder and click on the emails and click on "this isn't spam" so that when new emails come in, I will actually receive them. I can't be the only person this happens to. If you put "delete"…
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improvements for the new Desktop Gold
window size won't stay adjusted///the spell checker has to go....I use german language on e-mails and it keeps telling me what to write!!!!!!!!!!!
No "heart" button on the address book/ web pages have no "email".."print" buttons/ Address book "settings" and "help" buttons don't work/ we can no longer "CHAT" since they can't help on the Desktop Gold and give a phone number.....I just spent 2 hours trying to get help and the lady who answered couldn't solve any of the problems by remote control. Please fix these problems...we used to have a simple experience with our desktop (and I…We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
To adjust the window sizes, please follow these steps:
1. Drag one of the four corners of the window to your desired size and position.
2. In the top right corner of the AOL Desktop, click “Window” then choose “Save Window Size and Position” from the drop-down menu.
Please note that the option to save the window size and position will not work if the window size is set to full screen.
I will send your feedback over to the AOL Gold desktop team, making sure the features…
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When you think of Gold you think of something good,like a Gold Medal,your idea of Gold doesn't meet that standard!!!! Stop all the pop ups,w
stop all the pop-ups I'm not interested.when I'm trying to read a story or news I shouldn"t have to go to 50 pages just to finish reading the story.your Aol gold is more like lead,constantly freezing.Chat rooms freeze especially if you type a few sentences.Your product deleted Instant messaging and like many of the people who posted comments i have used Aol for at least 15 years your going back to the dark ages and what's worse your company doesn't seem to give a good ****.Perhaps someone there needs to look up the meaning.of the word of OATH
Thank you for your feedback on the articles.
You can manage your AOL pop-ups by going to the Edit tab, then to Browser Settings and from here to Pop-ups. By checking the radio buttons you can manage your preferences, you don’t need to save your settings, this is done automatically.
Please report the freezing problem to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button on the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
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LET SOMEONE KNOW SOMETHING
Today I was installing a new alarm and security system at my home and had to use my AOL email address several times. I couldn't get either system UP AND RUNNING because the companies I was dealing with COULD NOT VERIFY MY EMAIL ADDRESS???? A few days ago, my credit card was compromised and it was cancelled and a new one issued. About this time AOL trys to draft my credit card account on the old number, which was no good. AOL SAID NOTHING, I GOT NO NOTIFICATION......."NOTHING".....THEY JUST CUT OFF MY SERVICE right in the middle of what…
We would like to better assist you. Please call us at 1-8000-827-6364.
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Forwarding Email Saved on AOL or Moving AOL Saved Mail to Thumb Drive
We have been LOYAL, STEADFAST customers of AOL SINCE IT's BEGINNING. We have many other AOL features and we are --in general - VERY SATISFIED. HOWEVER We have one VERY CHALLENGING ISSUE that neith Andy or Mo, Tech Support could solve -- THEY TRIED and we appreciate that effort.
CHALLENGE: We have a large number of folders, with many emails in them, SAVED ON AOL. These emails contain a 12 year history of my time on the BOD of El Paseo Arts Foundation on South Padre Is. TX. I MUST HAVE A WAY TO EITHER MOVE THESE EMAILS TO A…Hello there, thank you for reaching us. We do have a page that might be able to help in this regard: https://help.aol.com/articles/aol-desktop-importing-your-personal-information.
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