799 results found

1. friends sent to spam

   There is a problem in the SPAM procedure. Everyone I know who has AOL periodically finds their friends sent to SPAM. We spend days fishing them out and marking them This is Not SPAM, and then they finally go back to normal and another person gets marked SPAM. I have one friend who doesn't get the point that this is systemic, not individual, and she just spent 4 hours on the phone with a tech trying to get my emails to go back into New instead of SPAM.

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2. when I open a browser or the AOL welcome screen it flashed up for a second then goes blank, and is not usable. for example, www.google the

   when I open a browser or the AOL welcome screen it flashed up for a second then goes blank, and is not usable. for example, www.google the home screen comes up, immediately goes blank, same as the AOL welcome screen. Also the email screen, locks. Trying to open an email, I can click on it several times..nothing happens. Finally an email MIGHT open, but the contents are empty ...blank just like the browser. AOL is now useless. PLEASE ADVISE ASAP!!! AOL Revision 11.0.1777

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3. Submitting Bug Reports are Useless

   .I have 2 computers with the same AOL problem involving Premium Security. Bugs have been submitted 7 days ago and still not fixed.

   I have been an AOL paying customer for over 18 years and this is what I can tell you. Years ago, when a problem was reported it was fixed during a phone call. Or, it was escalated with a commitment to respond within 24 hours.

   Now we have the following:

   1. The phone call- in tech always wants to reinstall AOL, usually without positive results
   2. The next step is for the customer to submit a Bug. The phone tech has limited knowledge of what to do.
   3. When submitting the Bug, there is no time line as when to expect an answer or no return email indicating the problem was fixed.
   4. There is no follow up communication since the phone tech is out of the picture.
   5. So, why pay AOL for a service that has declined. A non-paying member can submit a Bug himself and get the same poor service.

   .I have 2 computers with the same AOL problem involving Premium Security. Bugs have been submitted 7 days ago and still not fixed.

   I have been an AOL paying customer for over 18 years and this is what I can tell you. Years ago, when a problem was reported it was fixed during a phone call. Or, it was escalated with a commitment to respond within 24 hours.

   Now we have the following:

   1. The phone call- in tech always wants to reinstall AOL, usually without positive results
   2. The next step is for the customer to submit a Bug. The… more
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4. Sign on error

   Get this error trying to sign on:

   Failed to load URL https://api.login.aol.com/oauth2/request_auth?response_type=code&client_id=dj0yJmk9ZTB1TkdHalNFMVpvJmQ9WVdrOVltVk5ValpMTm5NbWNHbzlNQS0tJnM9Y29uc3VtZXJzZWNyZXQmeD1hMw--&state=ERTdu72fsX34dKb8IKw57qqG9R1aRrlzhIJG1RLzhOk%3d&redirect_uri=http%3A%2F%2Fdesktop.aol.com/?nosave=true&scope=openid%20sdct-w%20mail-w%20sdps-r%20sdpp-w%20ycal-w&language=en-US&login_hint=esmithoh&display=narrow&src=loki&nonce=uedBA7wVhwvE2S%2BYIPixdf2Vmh2%2Bt3QVRbh3Jhz1HuM%3D&intl=US with error ERRCONNECTIONREFUSED (ConnectionRefused).

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5. complaint

   fake aol technician clicked on "accepting" gold which i told him not to click, while I was on the phone, and aboomgar , although I yell not to click he fake my "agreement" .

   your gold program is nasty, not accurate full of lies. I can not have phone numbers of friends, that I have saved on my address book.
   and can't find names without email address. Yes, I have scroll up/down to find phone numbers, and even tech upporte by the name mike could not find it. Holidays pass by, and I can't call friends.

   part 2 nasty orange program: Not working. full of liies.
   on top of all, aol'**** has kidnaped my my old version of aol'**** which was not good but but the orange/"gold"nasty is the nastiest
   in accureant, loads of complaints by cotomers.

   aol'**** saved my blue icones old emails from previous computers
   kidnaaping / blocking my access to the old emails and with aol'****
   password, which aol'**** techies refurse to give me the blocking pass word, so I can't open the organizers, saved on my desk top.
   without my permission. nasty.

   I have more complaints, which I have email to aol'**** but never got
   any response.
   aol'**** lie to it's techies.

   fake aol technician clicked on "accepting" gold which i told him not to click, while I was on the phone, and aboomgar , although I yell not to click he fake my "agreement" .

   your gold program is nasty, not accurate full of lies. I can not have phone numbers of friends, that I have saved on my address book.
   and can't find names without email address. Yes, I have scroll up/down to find phone numbers, and even tech upporte by the name mike could not find it. Holidays pass by, and I can't call friends.

   part 2 nasty orange… more

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6. LET SOMEONE KNOW SOMETHING

   Today I was installing a new alarm and security system at my home and had to use my AOL email address several times. I couldn't get either system UP AND RUNNING because the companies I was dealing with COULD NOT VERIFY MY EMAIL ADDRESS???? A few days ago, my credit card was compromised and it was cancelled and a new one issued. About this time AOL trys to draft my credit card account on the old number, which was no good. AOL SAID NOTHING, I GOT NO NOTIFICATION......."NOTHING".....THEY JUST CUT OFF MY SERVICE right in the middle of what I was doing....AND AFTER BEING A LOYAL CUSTOMER FOR OVER TWENTY YEARS!!!!!! Thank you.........AOL.......

   Today I was installing a new alarm and security system at my home and had to use my AOL email address several times. I couldn't get either system UP AND RUNNING because the companies I was dealing with COULD NOT VERIFY MY EMAIL ADDRESS???? A few days ago, my credit card was compromised and it was cancelled and a new one issued. About this time AOL trys to draft my credit card account on the old number, which was no good. AOL SAID NOTHING, I GOT NO NOTIFICATION......."NOTHING".....THEY JUST CUT OFF MY SERVICE right in the middle of what… more

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   Support Request  ·  Product Support responded

   We would like to better assist you. Please call us at 1-8000-827-6364.

7. Forwarding Email Saved on AOL or Moving AOL Saved Mail to Thumb Drive

   We have been LOYAL, STEADFAST customers of AOL SINCE IT's BEGINNING. We have many other AOL features and we are --in general - VERY SATISFIED. HOWEVER We have one VERY CHALLENGING ISSUE that neith Andy or Mo, Tech Support could solve -- THEY TRIED and we appreciate that effort.
   CHALLENGE: We have a large number of folders, with many emails in them, SAVED ON AOL. These emails contain a 12 year history of my time on the BOD of El Paseo Arts Foundation on South Padre Is. TX. I MUST HAVE A WAY TO EITHER MOVE THESE EMAILS TO A THUMB DRIVE or SEND THEM TO EL PASEO PRESIDENT, WITHOUT TRYING TO SEND EACH EMAIL SEPARATELY. AOL HAS EVOLVED SO MUCH IN #) YEARS - THERE HAS TO BE A WAY TO MEET THIS CHALLENGE. PLEASE HELP ME :)
   Colonel, USA Retired W. F. Reilly, JR. ReillyBillie@aol.com and Mobile # 956.533.7326

   We have been LOYAL, STEADFAST customers of AOL SINCE IT's BEGINNING. We have many other AOL features and we are --in general - VERY SATISFIED. HOWEVER We have one VERY CHALLENGING ISSUE that neith Andy or Mo, Tech Support could solve -- THEY TRIED and we appreciate that effort.
   CHALLENGE: We have a large number of folders, with many emails in them, SAVED ON AOL. These emails contain a 12 year history of my time on the BOD of El Paseo Arts Foundation on South Padre Is. TX. I MUST HAVE A WAY TO EITHER MOVE THESE EMAILS TO A… more

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   2 comments  ·  Other  ·  Delete…  ·  Admin →
   Reviewed  ·  AdminAnonymous (Admin, AOL) responded

   Hello there, thank you for reaching us. We do have a page that might be able to help in this regard: https://help.aol.com/articles/aol-desktop-importing-your-personal-information.

8. Absolutely Ridiculous and Totally Irritating

   I have been trying to cancel my AOL Assist for months! Impossible to find it under Help because the AOL help link goes to a page that does not exist. (YES, I have all the program updates/grades). I finally get my Bank to give me the number of whose charging me and after several disconnects, find someone to help. However, the only way I can get refunded for the charge AOL did TODAY, is to get a free 30 day trial of AOL Assist. I have not used this service for YEARS and I am finally canceling it, WHY would I want a 30 day trial?? I refused the Trial Period which results in NO credit. This was not mentioned before I said NO and he couldn't go back and make the change. This sucks! After 20+ years with AOL you would think I might get some reasonable Customer Service. FIX your help program and your customer service problems!

   I have been trying to cancel my AOL Assist for months! Impossible to find it under Help because the AOL help link goes to a page that does not exist. (YES, I have all the program updates/grades). I finally get my Bank to give me the number of whose charging me and after several disconnects, find someone to help. However, the only way I can get refunded for the charge AOL did TODAY, is to get a free 30 day trial of AOL Assist. I have not used this service for YEARS and I am finally canceling it, WHY… more

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   Responded  ·  Product Support responded

   We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

9. moving report spam or delete button

   Can you move the "Report Spam" or "Delete" button on the bottom of the "mail window"? Often times when going through my inbox and trying to delete groups of mail, I inevitably hit the "report spam" rather than the "delete" which is what I intend to click, because they are next to each other. Then I have to go through the spam folder and click on the emails and click on "this isn't spam" so that when new emails come in, I will actually receive them. I can't be the only person this happens to. If you put "delete" on one side of the window and "report spam" on the other it would cause much less of an issue.

   Thanks so much!

   Allison Schloss

   Can you move the "Report Spam" or "Delete" button on the bottom of the "mail window"? Often times when going through my inbox and trying to delete groups of mail, I inevitably hit the "report spam" rather than the "delete" which is what I intend to click, because they are next to each other. Then I have to go through the spam folder and click on the emails and click on "this isn't spam" so that when new emails come in, I will actually receive them. I can't be the only person this happens to. If you put "delete"… more

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10. improvements for the new Desktop Gold

    window size won't stay adjusted///the spell checker has to go....I use german language on e-mails and it keeps telling me what to write!!!!!!!!!!!
    No "heart" button on the address book/ web pages have no "email".."print" buttons/ Address book "settings" and "help" buttons don't work/ we can no longer "CHAT" since they can't help on the Desktop Gold and give a phone number.....I just spent 2 hours trying to get help and the lady who answered couldn't solve any of the problems by remote control. Please fix these problems...we used to have a simple experience with our desktop (and I used to broadcast that fact) but it's now like we're back in kindergarten from 8th grade!!!!!!!!!!!!!!

    window size won't stay adjusted///the spell checker has to go....I use german language on e-mails and it keeps telling me what to write!!!!!!!!!!!
    No "heart" button on the address book/ web pages have no "email".."print" buttons/ Address book "settings" and "help" buttons don't work/ we can no longer "CHAT" since they can't help on the Desktop Gold and give a phone number.....I just spent 2 hours trying to get help and the lady who answered couldn't solve any of the problems by remote control. Please fix these problems...we used to have a simple experience with our desktop (and I… more

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    Responded  ·  Product Support responded

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    To adjust the window sizes, please follow these steps:

    1. Drag one of the four corners of the window to your desired size and position.

    2. In the top right corner of the AOL Desktop, click “Window” then choose “Save Window Size and Position” from the drop-down menu.

    Please note that the option to save the window size and position will not work if the window size is set to full screen.

    I will send your feedback over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases.

    Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    To adjust the window sizes, please follow these steps:

    1. Drag one of the four corners of the window to your desired size and position.

    2. In the top right corner of the AOL Desktop, click “Window” then choose “Save Window Size and Position” from the drop-down menu.

    Please note that the option to save the window size and position will not work if the window size is set to full screen.

    I will send your feedback over to the AOL Gold desktop team, making sure the features… more

11. Hire CSR's that speak the language! It's "America Online"

    What should have taken 5-10 minutes to describe and submit my bug report, took two representatives and close to an H OUR! This is why I avoid calling AOL for support (even though I'm paying $19/month for this now useless program) The latest build was unresponsive/unusable for three days and I couldn't even submit an ONLINE bug report to notify AOL that their GOLD product is made of lead! At one point she asked for my email address (for the second time) and then asked if that was at aol.com! Serioously? No, I called AOL to report a problem with gmail? ::insert sarcasm font here::
    Note: don't waste more of my time trying to sell me a safe and secure browser with a 30-day free trial, when I've told you three times I don't need another browser, I need AOL to work!!

    What should have taken 5-10 minutes to describe and submit my bug report, took two representatives and close to an H OUR! This is why I avoid calling AOL for support (even though I'm paying $19/month for this now useless program) The latest build was unresponsive/unusable for three days and I couldn't even submit an ONLINE bug report to notify AOL that their GOLD product is made of lead! At one point she asked for my email address (for the second time) and then asked if that was at aol.com! Serioously? No, I called AOL to report a problem with… more

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    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

12. I encountered a fake Website while on the AOL Game Website. I thought I was making a purchase of two of the 100 handicap scooters which f 1

    I am trying to notify AOL that I became victim of a sales scam which I saw advertised as I was playing on the AOL Game website. The ad claimed to be a Walmart ad for handicap scooter 100 left, being sold off at a very discount price. I purchased 2 at a cost of $96.98 on 12/12/2031 The printout of my purchase came through as Walmart. However, when I checked my Bank credit card running balance the post did not say Walmart It read as follows: Pending:
    Paypal*JIAYUNKEJ18 JIAU. When it posted: charge officially to my account the aabove was followed by a telephone number: 402-935-7733CA I went to my local Walmart and learned that this was not a Walmart Sale. I was refered to 1-800-WALMART so that I could notify them of the fraudulent situation. I also notified my Bank and a fraud is established. I am very concerned that this fraud is not stopped AOL and investigated too. I am concerned for the safety of both my husband and myself because they have our home address and info. We are senior citizens.Case #: 17591094

    I am trying to notify AOL that I became victim of a sales scam which I saw advertised as I was playing on the AOL Game website. The ad claimed to be a Walmart ad for handicap scooter 100 left, being sold off at a very discount price. I purchased 2 at a cost of $96.98 on 12/12/2031 The printout of my purchase came through as Walmart. However, when I checked my Bank credit card running balance the post did not say Walmart It read as follows: Pending:
    Paypal*JIAYUNKEJ18 JIAU. When it posted: charge officially to my account the… more

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    Reviewed  ·  Product Support responded

13. NOT POSTING MY REASONABLE POSTS. YOU ONLY POSTS RADICALIZING HATE SPEECH OBVIOUSLY FROM RUSSIANS & TROLLS WITHOUT OPPORTUNITY TO RESPOND.

    I have been stopped from posting on your site for no apparent reason. I do not post hate speech. I had been responding to your Russian trolls who do post hate speech. When ever they are on you have a 600% inversion of "likes" to "dislikes" based on the "bombs" they have planted on your site. They all have the same keyword triggers or phrases they then overwhelm the comment sections with out and out hate speech, violence themes and every conceivable lie they can do over and over. They sign is as a "Guest" then post under 10 names or more in one single day. I often have tried to post ANOTHER "GUEST" RUSSIAN TROLL in warning other posters and it gets taken down while some lie about someone is left to be seen by anyone wanting to be radicalized. My post used to get a great deal of positive likes an few negatives and I was designated a leader. Why was I blocked on what comments?? I am a moderate middle of the road patriot and not a party ideologue. I always posted reasonable post with the exception of a couple out there when frustrated but nothing compared to what is posted on your comments these days in your posted articles these days. I am an angel compared to what your administrators seem to promote when only allowing radicalized hate speech on the site while muzzling the moderates out here. If I was blocked why wasn't I given noticed up??? I have called in over a dozen times on this and was never told I was blocked. That means every attempt prior to this I was lied to when I asked directly if there were a problem with my posts being blocked. I was referred to Huffigton post who had no problem with me and told me it had to be you. If I had violated my terms of service please provide the dates and the comments that were in violation and why I was I not notified. One of the prime reason I subscribe is to be included in the social election process. You have deprived me of those services without every notifying me of why? I could have just gone to the free service and saved myself considerable money over time given I was not the full benefit of services I signed up for and are not being provided. I could have just come on as free loader as the others do and posted hate all day long under different names like "notalibitard" does daily spewing lies and hate, He is misogynistic, racist and fascist in his postings. I am a moderate Republican that is appalled at him trying to represent my party and that seems all you want is the most hateful on here without reasonable responses. You need to justify your actions on this matter as I have done nothing wrong. I have been lied to, wasted hours of my time and paid for services I am not receiving without any notice of any problems or due process. You unilaterally act in darkness then place it on me to finally get through hours of wasted time and technicians to be told finally it was my postings? People already make fun of me for sticking with AOL all these years and I have stayed for the services and platform which you have now devalued greatly. Please respond to why this has occurred with specific detail and dates and quote me the verse and chapter of what the violations were? I do not operate like you on bad or withheld information to make my way through life. I have to be informed with facts. I would assume you are capable of that? I look forward to receiving a reply. Technical was always going to call me back over the last 2 years of this issue and of course never did. Sincerely Kip

    I have been stopped from posting on your site for no apparent reason. I do not post hate speech. I had been responding to your Russian trolls who do post hate speech. When ever they are on you have a 600% inversion of "likes" to "dislikes" based on the "bombs" they have planted on your site. They all have the same keyword triggers or phrases they then overwhelm the comment sections with out and out hate speech, violence themes and every conceivable lie they can do over and over. They sign is as a "Guest" then post under 10 names… more

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14. The download manager window appears evrytime I donwload a picture and it partially blocks the picture I'm trying to download.
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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

15. AOL Desktop Beta (allow installation on Admin accounts)

    Please allow the installer to work on full Admin accounts. Trying to test it in CrossOver for Linux but the installer wont work due to that.

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    0 comments  ·  Search  ·  Delete…  ·  Admin →
    Responded  ·  AdminAOL Desktop Gold Support (Admin, AOL) responded

    Installing the AOL Desktop Gold software as an Admin can have some adverse effects due to the installation location being different for Admin than a normal user. We recommended that you install the software as the same level user that will be launching the software each time.

16. aol desktop gold browser's

    AOL Desktop Gold Browser's are not working well. I am trying to open different kind of websites however, the website itself automatically minimizing and hides at the bottom part of the screen. Hope you can fix it for me as soon as possible!

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17. Using AOL Help Page is Useless

    Using AOL Help Page is Useless

    Using the listings on the Help page are hopeless. When trying to look up exact words listed on your webpage or words listed in your toolbar and elsewhere, an unmanageable list appears. They are not in any type of order or group. The Search option is useless.

    For example, when I tried looking up Toolbar – Quick View, I finally stopped after going through 10 pages.

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18. Not a friendly experience

    While trying to read the article about Queen Elizabeth, Those damned ads kept flopping around on the bottom right corner. You fool sure know
    how to ruin a person's day. I should quit writing these things because I doubt anyone reads them. I suppose it would just be better if I quit reading stuff on here. My days would surely be better. Just so you know, those ads do NOT get my business.

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19. ACTIVATE NEW SERVICES

    WHY WHEN I AM TRYING TO ACTIVATE NEW SERVICES ON AOL GOLD I HAVE TO GIVE YOU MY PASSWORD AND THEN DEAL WITH AN IRRITATING J. C. PENNEY COMMERCIAL OR WATCH SOME SCARY STREAMING ITEM. I JUST WANT TO ACTIVATE MY SERVICES....YOU'RE KILLING ME WITH ADVERTISEMENTS THAT I CAN'T GET RID OF AND I WILL NOT GIVE YOU MY PASSWORD SO YOU CAN QUIT HAVING THAT STUPID BOX POP UP ON A REGULAR BASIS. II WON'T READ SOME OF YOUR ITEMS ON AOL GOLD BECAUSE I HAVE TO FIGHT THE ADVERTISEMENTS TO DO SO. I DON'T HAVE THE TIME NOR THE WILLINGNESS TO DO THAT. I JUST MOVE ONTO SOMETHING ELSE.

    WHY WHEN I AM TRYING TO ACTIVATE NEW SERVICES ON AOL GOLD I HAVE TO GIVE YOU MY PASSWORD AND THEN DEAL WITH AN IRRITATING J. C. PENNEY COMMERCIAL OR WATCH SOME SCARY STREAMING ITEM. I JUST WANT TO ACTIVATE MY SERVICES....YOU'RE KILLING ME WITH ADVERTISEMENTS THAT I CAN'T GET RID OF AND I WILL NOT GIVE YOU MY PASSWORD SO YOU CAN QUIT HAVING THAT STUPID BOX POP UP ON A REGULAR BASIS. II WON'T READ SOME OF YOUR ITEMS ON AOL GOLD BECAUSE I HAVE TO FIGHT THE ADVERTISEMENTS TO DO SO. I DON'T HAVE THE TIME… more

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    Reviewed  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →