AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
- or
758 results found
-
It's much more than browsing help that I am contacting you about. 1. Browsing doesn't connect most of the time. 2. Your main page doesn’t ev
It's much more than browsing help that I am contacting you about.
1. Browsing doesn't connect most of the time.
2. Your main page doesn’t even load at times.
3. The stories don’t always match the story on the main page.
4. Email loads slowly or not at all. Many times I get a message to try again in five minutes because AOL cannot access your email.
5. When I go to any Web Site, that site’s web page is automatically added to my Address Book.
6. Some setting in email do not actually work at all, such as the…The AOL Desktop Gold recently received a new update to address several performance issues. To make sure that you have this new update installed, click on the Help button on the top right, and select “About AOL” from the drop-down menu. In case your revision number is lower than 11.0.2007, click on the Help button again and select “Check for updates”, and leave the software open for 10-15 minutes then close and re-open it (in order for the update to be installed in the background).
If you already have the latest revision and are still experiencing performance issues, please send us a crash report in order for our engineers to further investigate the issue. To do that, follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the… -
Welcome Page
Remove the nudity and what happens in Hollywood with actors that try to outdo another with nudity display. It is repulsive and AOL needs to clean it up.
-
I keep getting notices that my anti-virus has expired but CANNOT open anything showing my free benefits to fix the problem
Tell me how to get my FREE anti-virus. Keep getting notices my computer is not protected but when I click on them it takes me to where I can BUY McAfee. Cannot get my benefits page to open. Can't get ANYTHING to open to help me
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I'm a USA Citizen and Don't Speak German. Why Does AOL Think I Do?
Every time I try to submit feedback on one of your many inane ads (which I should never receive because I'm a paying member), the responses appear in German. Why?
We want to look more into why your emails are not being received. I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
-
Ads. on Welcome screen
I want to remove the adds that appear on the right hand corner of the welcome page or try to make it smaller so t doesn't over power the screen.
-
Resolution options
I cannot change the magnification! I need to decrease the view to be able to see ALL of the game I'm trying to play. I used to be able to hold the ctrl button down and use the mouse wheel to fit more in, but now it's USELESS! The aol Tech THAT I PAY FOR could only change the resolution on my WHOLE COMPUTER! This left me with tiny icons and print EVERYWHERE ELSE! When I was not satisfied, he closed chat and left me stranded with the awful "new" resolution. It took me a while to change…
To zoom in on a page you can use the keyboard combinations of “Ctrl” and "+ ". Also, you can click on Edit on the top left corner of the screen and select Zoom from the drop-down menu.
-
Fire the AOL editors. They need to be replaced!
AOL editors suck. This is the headline story (for weeks now) - Stormy Daniels?? Stop trying to destroy America with your subversive dribble. Become a real news outlet, not a shameless panderer of all things liberal and imaginary. Go after the dems every once in awhile for all their countless sins under Obama and Clinton. Grow up editors, and do your job the right way!
-
Stop the webpage from freezing up -- it wont move after enlarging the page
This had just started in the last 10 days. If you try to enlarge the screen page --IT FREEZES UP==LOCKS UP and you can't get out to the page
-
reply button
When I try to forward or reply to my email - it causes my AOL desktop to freeze. This happens quite frequently - just in the past month it has happened several times.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Since updating to the latest version, I do NOT like having to grant you access to make changes to my computer every time I log on and off!!!
This feature was not in the previous version of AOL. Take it out of the latest version.
Right-Click on the AOL Desktop Gold shortcut, and select Properties, and from the Compatibility tab uncheck “Run this program as an administrator”.
If you still have issues call at 1-888-265-3733.
-
I was not receiving any email for the day. This went on for 3 days and I had to call AOL to fix it...very frustrated and time consuming.
Every day I try to access my email and all I get is the email from the day before. I had to call 3 times so AOL could fix the problem.
-
Mike Morris set up a lock up for my wife's computer and wants $299.00 a year to clean it up. This was from your gold set up. WHY?
stop the scams
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I have been on hold for 4 hours over a two day period, I can't open my mail and in the process it locks up my computer. WTF
Get rid of desk top Gold, we pay for a system that doesn't work and there is no one in tech support that has a clue how to fix anything. I have to go on Goggle to get to AOL Mail. Can someone PLEASE get to me. If this continues I going to cancel.
We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
surveys
Change survey from 1 to 10..some computers do not recognize 10 , thinks it's a 1 (giving a poor rating)
1 to 5 is sufficient -
AOL icon will no longer show on taskbar
It says it will show icon and notification when it next becomes active. But I am signed on so it IS active. I also restarted the computer but icon still won't show on taskbar. I believe this started with your last download. There is no longer a Report A Bug Service??
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
-
-
When I copy and try to paste a second image, it will paste the first or previous image instead. Please fix this! It's very frustrating!
I have to shut down and restart in order to paste the current image I want to paste. It pastes the previous image instead of the current copied image. I've sent feedback about this problem before, but it has not been fixed. Are you listening, AOL Gold?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Slow Response Loading Welcome Page and Changing Screen Names
The AOL tech on 7/2/20 sent a Bug report indicating my Welcome Screen and changing screen names were slow in responding. She said the issues were intermittent and said the issue was with my computer. Yes, on VERY FEW occasions, it is intermittent. BUT THAT IS A FALSE ANALYSIS.
As a 23-year paid member and before AOL Gold, I used an older PC and router and slower Internet speeds, and never had a slow running computer using AOL. So, why now? All other browsers work fine ALL OF THE TIME.
Although this AOL contact seems to find fault with…
-
Adg security feature is annoying
I am unable to open different links from some emails because those are recognized to be fishy by Aol Dektop Gold, if I try to go on the web mail and open those links, even thought they a recognized by Malware bytes as being suspicious I can at least open them. since I use adg mostly, it is a very annoying feature, so please allow me to choose if I want to go to a website or not
I’d like to have one of our Technical Support agents look deeply into the issue you encountered with the address book. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone. Less
-
Bad ADMIN info.
"RESPONDED ·
ADMIN
Product Support (Product Support, AOL) responded · Jan 11, 2018
The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db"My computer answers:
"Windows cannot find LOCALAPPDATA\AOLDesktopData\db".The correct path for the AOL Desktop Gold database folder is “LOCALAPPDATA\AOLDesktopData\db” (without quotes).
- Don't see your idea?