AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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812 results found
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AOL DataMask Screenshot Issue
AOL DataMask Screenshot Issue
When I use DataMask and try to make a screenshot on Dell’s website, it would not work. And, I did put an X in the appropriate screen block option and also selected Exit in the notification area. Furthermore, I can make a screenshot on any other website or document. I use Windows 10 and AOL Gold.
Below is one Dell’s website where I could not make a screenshot.
http://www.dell.com/support/home/us/en/19/quicktest?c=us&l=en&~ck=mn
Please fix.
Jerry
1/22/18Besides disabling DataMask, please also turn off the Screen Capture Protection from within AOL Desktop Gold. To do that, follow these steps:
1. Open AOL Desktop Gold and sign on.
2. Click on the Edit button on the top left corner.
3. Select General Settings from the drop-down menu.
4. Go to the Premium Security tab.
5. Uncheck “Enable Screen Capture Protection” (changes as saved automatically).
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AOL Tech Help
Due to the AOL Tech help.....I have NO welcome screen. It is blank when I sign on. In order for me to get welcome screen....I must sign off & on 6 or 7 times to get it. Also, I have to use the keyword hundreds of times to get the welcome screen. I have to do both of these things in order to get welcome screen. AOL tech help does not help at all. Every single time I call AOL tech help.......I get cursed out because especially if I do not buy anything. AOL tech help also flashes a middle…
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL 800# TECH SUPPORT ACTUALLY MAKE PROBLEMS WORSE. READ BELOW
AOL 800# Tech support is all foreign based so AOL Corporate officers can maximize their pay. AOL Tech Support usually creates more damage and make problems worse. AOL continues to utilize an idiotic, problematic browser arrangement that needs continuous reworking and updating. Their main default, workaround and fallback is to Reload the AOL Gold program via BOMGAR session, which most always causes loss of your AOL program-open settings and loss of all your personal TOOL-BAR settings and Icons which you have placed there, but, of course, always retrains the AOL commercial Icons, which actually can, and should be deleted. These…
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email
it takes time to load the email in desktop gold i go to read on the upper left corner and then it takes longer than usual to load. AOL tech support already reinstalled and checked task manager on computer but issue still persists.
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Issues still present in aol desktop gold
There are still issues present in aol desktop gold.
1) Icons are missing from under safety all the way to help. This only affects computers that have an amd processor.
2) videos still play on auto on the welcome screen.
3) No manual update for check for updates.
4) The software causes my hard drive light to stay solid for a good 10 minutes before turning off.There may be other issues present still, but these come to mind.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Service failure
Why am I getting error message can not load mail try back in five minutes. This has been going on for hours
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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The auto suggestion on the address bar sucks.
Leave it as it was--don't want it showing names, topics, etc, that I never searched or care about in my browser!!! Use & PAY for AOL Desktop Gold--!! Don't need to pay for aggravation or for my computer to show places I've never searched!!
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Its pretty sad that not only did you not help with my password issue, but the AOL employee didnt know howto transfer my call.
When an AOL user calls for assistance, try your best to not just give up. Whats the point of a membership fee then?
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
We do not have access to account related information so we are unable to assist you with your password through this forum. We have an article dedicated to a variety of password help resolutions to assist you: aol.it/1Emii0C
If you need further assistance, please contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET, or visit Help.AOL.com.
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will aol ever work as it should?
wjile trying to down load a video from my phone aol again fails
An unexpected error occurred.
There was a problem downloading the requested file. Try again later. -
aol desktop gold requirements
What are the minimum and recommended computer requirements for aol desktop gold? Does aol desktop gold run better on amd or intel cpu hardware, how much ram is needed?
This info doesn't appear in the help section, typing in aol desktop gold system requirements.
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AOL has gone to pot
I spend too much time waiting for something to happen. I click on a tab and wait. I try to scroll, and nothing happens. I get messages that AOL is not responding. It is extremely annoying. This used to be a good site, but I don't know if anyone gives a **** any more. Clean up your act.
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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Carousel on Aol Desktop Gold
my computer was hacked and after that my aol desktop gold not orking properly the carousel on the aol desktop gold is too small and whe i print an email as per tech support report a bug but theres also an error message
Hi there! We are sorry that you are experiencing this situation. We would suggest that you access our help site on help.aol.com where there shall be a section regarding Desktop Gold.
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Stop destroying the Icons.
First you destroyed the "smiley face" by giving it a moronic-looking open mouth. A smiley face is a smiley face. This new thing is not. Now I see you've destroyed the cute "wink." It's substitute is overblown and ugly. Are you deliberately trying to destroy aol? Or has aol been gobbled up by just another tasteless megawhatever?
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Problem with your phone service
I just tried to call your 888 number and I get the computer voice telling me what to do but when I am transferred to a live person, there is just dead silence after the ringing stops. I tried going in through technical support first and it did it 3 different times and then tried going into customer support in case there was a problem with the technical phones but it happens in both places. So if you don't have anyone fixing your phone service, you have a problem.
We apologize for the inconvenience. Please try to call us again.
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Let me put you in touch with one of our technicians to investigate the cause of this issue. Please call us at 1-888-265-3733.
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When I go into text colors that you can highlite you go into customs to change from black to another color it never works, back to windows 7
When I go to text colors going into custom and try to highlite a change of color it never will change, can't figure out why you techs set up a bummer for multiple problems, you should of just left well enough alone, just go back to windows 7, loved that version, windows is considered garbage in my book. Get rid of windows gold, it serves no purpose.
Also when I am typing something to send in email and I send it out it will not send out the one I am trying to send it will copy something else…
One of our technicians will be glad to help you. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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I'm disappointed with the upgrade of copy send - red boxes appearing -not allowing sending
Please remove the bell icons that appear when I try to copy & paste.
After pasting they appear as red rectangles with an x and padlike symbol not allowing me to forward to my existing customers. Now I have to remove all the red markings - this II always did with bcc & to icons. This is very time consuming as I have a long list of customers that are expecting the latest news.
I have been an AOL customer for over 25 years - please remove the bell symbols and return to the old version. I want to remain… -
When I send an email from either of my group after the email is sent each member of that particular group email address appears under my sin
When I send an email from either of my group after the email is sent each member of that particular group email address appears under my single contact list (Email address only) Consequently I have my single person email address with their name and email address and all of the email address only from the group. If I delete the email addresses which I did and when I looked under the group there were no email address under that group. I have called 3 times about. Just got on the telephone after holding the line for 25 Mins and the…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Regarding your experience with the Address Book groups, this is caused by the auto-add contacts feature. If the groups contain email addresses that are not in your Address Book (individual contacts) they will be automatically added, after sending an email to the group. Also removing the individual contact from the Address Book, will also delete it from the group.
In order to avoid auto-adding contacts to the address book, please follow these steps to disable the auto-add feature:
1. Click Edit on the top left.
2. Select Mail… -
Oath officers colosally stupid
You people are consummately STUPID. You took a good featured program and ******* it up. You removed many great features from GOLD, which is a real piece of ****, by the way. Hard to believe you twits get paid for this. Instead of correcting a problem, you just offer an excuse error message. What dorks. You removed the Drag and Drop function from the Favorites list and alphabetized it instead. Are you a 9 year old? What a bunch of colossal fools. And then you charge for this service? Email takes forever to send, photos won't load and usually crashes…
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It's much more than browsing help that I am contacting you about. 1. Browsing doesn't connect most of the time. 2. Your main page doesn’t ev
It's much more than browsing help that I am contacting you about.
1. Browsing doesn't connect most of the time.
2. Your main page doesn’t even load at times.
3. The stories don’t always match the story on the main page.
4. Email loads slowly or not at all. Many times I get a message to try again in five minutes because AOL cannot access your email.
5. When I go to any Web Site, that site’s web page is automatically added to my Address Book.
6. Some setting in email do not actually work at all, such as the…The AOL Desktop Gold recently received a new update to address several performance issues. To make sure that you have this new update installed, click on the Help button on the top right, and select “About AOL” from the drop-down menu. In case your revision number is lower than 11.0.2007, click on the Help button again and select “Check for updates”, and leave the software open for 10-15 minutes then close and re-open it (in order for the update to be installed in the background).
If you already have the latest revision and are still experiencing performance issues, please send us a crash report in order for our engineers to further investigate the issue. To do that, follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the…
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