AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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807 results found
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AOL Tech Help
Due to the AOL Tech help.....I have NO welcome screen. It is blank when I sign on. In order for me to get welcome screen....I must sign off & on 6 or 7 times to get it. Also, I have to use the keyword hundreds of times to get the welcome screen. I have to do both of these things in order to get welcome screen. AOL tech help does not help at all. Every single time I call AOL tech help.......I get cursed out because especially if I do not buy anything. AOL tech help also flashes a middle…
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOLD Desktop Gold
When trying to add the account on the Aol Desktop Gold i see the error " We could not sign you in. Try again from a different device. "
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Facilitate transfer of AOL files to other devices
I have been trying in many ways to copy folders and files I saved on AOL My PC and place them as backup in a folder of Documents in my Desktop computer but I have not succeed. I call Costumer Services for assistance, after trying with the assistant we were not able to have results and he said that Gold AOL do not permit to do it. I am really disappointed to know that always will have to depend on the AOL platform to access many old files. I want to know if AOL can give me option…
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will aol ever work as it should?
wjile trying to down load a video from my phone aol again fails
An unexpected error occurred.
There was a problem downloading the requested file. Try again later. -
Carousel on Aol Desktop Gold
my computer was hacked and after that my aol desktop gold not orking properly the carousel on the aol desktop gold is too small and whe i print an email as per tech support report a bug but theres also an error message
Hi there! We are sorry that you are experiencing this situation. We would suggest that you access our help site on help.aol.com where there shall be a section regarding Desktop Gold.
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AOL has gone to pot
I spend too much time waiting for something to happen. I click on a tab and wait. I try to scroll, and nothing happens. I get messages that AOL is not responding. It is extremely annoying. This used to be a good site, but I don't know if anyone gives a **** any more. Clean up your act.
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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The auto suggestion on the address bar sucks.
Leave it as it was--don't want it showing names, topics, etc, that I never searched or care about in my browser!!! Use & PAY for AOL Desktop Gold--!! Don't need to pay for aggravation or for my computer to show places I've never searched!!
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Photo issues in Win 10
Win 10, new computer. After adding 6 photos to email body like I have always done in Win 7, AOL goes poof. Cannot get it to stay signed back in as that email was frozen there and would not close out. AOL not responding then poof, gone again. After wasting 15 minutes, I restarted computer and AOL finally opened and stayed open less that email that froze it. Week ago I had to uninstall and reinstall AOL per AOL tech on phone, wasted half a day loading back in toolbar favorites etc. PLEASE FIX photo in email issues.
Also…Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
aol desktop gold requirements
What are the minimum and recommended computer requirements for aol desktop gold? Does aol desktop gold run better on amd or intel cpu hardware, how much ram is needed?
This info doesn't appear in the help section, typing in aol desktop gold system requirements.
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Its pretty sad that not only did you not help with my password issue, but the AOL employee didnt know howto transfer my call.
When an AOL user calls for assistance, try your best to not just give up. Whats the point of a membership fee then?
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
We do not have access to account related information so we are unable to assist you with your password through this forum. We have an article dedicated to a variety of password help resolutions to assist you: aol.it/1Emii0C
If you need further assistance, please contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET, or visit Help.AOL.com.
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When I go into text colors that you can highlite you go into customs to change from black to another color it never works, back to windows 7
When I go to text colors going into custom and try to highlite a change of color it never will change, can't figure out why you techs set up a bummer for multiple problems, you should of just left well enough alone, just go back to windows 7, loved that version, windows is considered garbage in my book. Get rid of windows gold, it serves no purpose.
Also when I am typing something to send in email and I send it out it will not send out the one I am trying to send it will copy something else…
One of our technicians will be glad to help you. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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Problem with your phone service
I just tried to call your 888 number and I get the computer voice telling me what to do but when I am transferred to a live person, there is just dead silence after the ringing stops. I tried going in through technical support first and it did it 3 different times and then tried going into customer support in case there was a problem with the technical phones but it happens in both places. So if you don't have anyone fixing your phone service, you have a problem.
We apologize for the inconvenience. Please try to call us again.
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Stop destroying the Icons.
First you destroyed the "smiley face" by giving it a moronic-looking open mouth. A smiley face is a smiley face. This new thing is not. Now I see you've destroyed the cute "wink." It's substitute is overblown and ugly. Are you deliberately trying to destroy aol? Or has aol been gobbled up by just another tasteless megawhatever?
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Oath officers colosally stupid
You people are consummately STUPID. You took a good featured program and ******* it up. You removed many great features from GOLD, which is a real piece of ****, by the way. Hard to believe you twits get paid for this. Instead of correcting a problem, you just offer an excuse error message. What dorks. You removed the Drag and Drop function from the Favorites list and alphabetized it instead. Are you a 9 year old? What a bunch of colossal fools. And then you charge for this service? Email takes forever to send, photos won't load and usually crashes…
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I'm disappointed with the upgrade of copy send - red boxes appearing -not allowing sending
Please remove the bell icons that appear when I try to copy & paste.
After pasting they appear as red rectangles with an x and padlike symbol not allowing me to forward to my existing customers. Now I have to remove all the red markings - this II always did with bcc & to icons. This is very time consuming as I have a long list of customers that are expecting the latest news.
I have been an AOL customer for over 25 years - please remove the bell symbols and return to the old version. I want to remain… -
I keep getting notices that my anti-virus has expired but CANNOT open anything showing my free benefits to fix the problem
Tell me how to get my FREE anti-virus. Keep getting notices my computer is not protected but when I click on them it takes me to where I can BUY McAfee. Cannot get my benefits page to open. Can't get ANYTHING to open to help me
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I seem to have issues with imbedded pictures in my mail. Whatever picture i imbed in my mail people seem to receive it blown up ( (too big)
I seem to have issues with imbedded pictures in my mail. Whatever picture i imbed in my mail people seem to receive it blown up (too big).
I am not having issues viewing it through desktop gold, but when I open it through webmail (mail.aol.com) using a browser, IT IS too big! haha. Please try to fix this through an update if possible. Much appreciated!After you embed the picture right-click on it and select Resize.
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It's much more than browsing help that I am contacting you about. 1. Browsing doesn't connect most of the time. 2. Your main page doesn’t ev
It's much more than browsing help that I am contacting you about.
1. Browsing doesn't connect most of the time.
2. Your main page doesn’t even load at times.
3. The stories don’t always match the story on the main page.
4. Email loads slowly or not at all. Many times I get a message to try again in five minutes because AOL cannot access your email.
5. When I go to any Web Site, that site’s web page is automatically added to my Address Book.
6. Some setting in email do not actually work at all, such as the…The AOL Desktop Gold recently received a new update to address several performance issues. To make sure that you have this new update installed, click on the Help button on the top right, and select “About AOL” from the drop-down menu. In case your revision number is lower than 11.0.2007, click on the Help button again and select “Check for updates”, and leave the software open for 10-15 minutes then close and re-open it (in order for the update to be installed in the background).
If you already have the latest revision and are still experiencing performance issues, please send us a crash report in order for our engineers to further investigate the issue. To do that, follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the… -
Let me put you in touch with one of our technicians to investigate the cause of this issue. Please call us at 1-888-265-3733.
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Sign On .
I have tried 5 times today to sign on and I cannot, this system stinks, I don't want to spend my day trying to get online.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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