AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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758 results found
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All Mail is Spam
I have reported this as a bug and it has been tackled by "tech Support" ... no help ... ALL of my email is routed to SPAM ...the problem must be on the AOL Server because my alt email is unaffected and AOL.com is also affected,
ALSO When I open Settings - Mail I get the following inane message: "We see to be having some trouble sending this request. Please wait try again in 5 minutes. Code: Forbidden."
I have done everything "Tech Support" directed .. no help ...
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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VERY IMPORTANT email photos disappearing when save into a "saved on aol" folder. Why does this happen?
I have had some extremely important photos sent to me via aol email and have tried to save them in a "saved on aol" folder, only to discover that they are no longer accessible when I try to retrieve them. A short note/description of what the picture may contain appears in writing but no picture/photo. I have lost some extremely important family pics because of this. I am truly frustrated with this and would like to know why it keeps happening. FIX IT....SERIOUSLY !
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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AOL Desktop's Background picture flashing off and on
I reported this as a "bug" the other day but it's still happening so I figured I'd try this. Whenever I delete or move emails, my AOL downloaded home screen picture flashes black and then comes back on. It sometimes happens too when I use the browser and change sites I am looking at. It doesn't happen on other browsers on my laptop, just AOL Desktop Gold. Don't know if anyone else is experiencing this or not but it's been doing this for several days now.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Soozy and I just spent about 45 minutes sending mail back and forth from our various screen names .. on 11 and on web mail .... as S
Steve,
Soozy and I just spent about 45 minutes sending mail back and forth from our various screen names .. on 11 and on web mail .... as Soozy said. it ain't easy and I agree.
Trying to check if there is incoming new mail on other SNs is a royal ***. We have to sign out/sign back in under other SNs. On 9.8 checking mail on 5 SNs was a breeze: click on Switch SNs and it would show if you have mail to read AND THEN you could switch or cancel and stay on your usual…
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AOL USELESS TECH SUPPORT + DEAF TO SUBSCRIBERS WISHES !
all tech support wants to blame problems with gold on users computers - standard scripted solutions , reload gold , restart , clear cache , clear cookies , reset location , + etc. - NONE work to cure problems that are built into gold by AOL by amateur + incompetent programmers - AOL does not listen or do anything about ALL the topics posted on this forum - ignorant of long time paid subscribers - AOL is thumbing their nose at all longtime loyal users !
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Screen going black
SCREENS CHANGING SIZE AND TURNING BLACK:
I use Desktop Gold as my primary browser. I log onto Gold with the main AOL Gold strip at the top, and the Welcome screen to my left and then also My Favorites screen on my right. Everything seem OK as long as I continue doing something on the desktop or internet, but as soon as I let it go idle for 10-15 minutes or so, my screen goes to sleep(as I do have it set for that feature) but also I start hearing"bubble" type notification sounds in the background. If and when I…
This is something our technicians can help you with. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
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The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view to make the mail already read go to the "Old" tab.
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Anonymous shared this idea · Feb 12, 2018 · Delete…
RESPONDED ·
ADMIN
Product Support (Admin, AOL) responded · Feb 12, 2018
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.So more steps to accomplish simple tasks. As a bonus "loading" forever.
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
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Return the option to close mail box
Return the option to close the mail box, I want close the mail box for another screen names is out of hand to control JUNK MAIL, I try any thing and is like I getting more and more. I unsubscribe were I never subscribe, I block junk mail, and they find the way to send more, they just change the electronic address.
This is my 4th time that I'm asking help for this matter on feedback and also by phone with technical support
Please do something, make more indulgent our stay in AOL
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AOL browser is DOG SLOW WITH EMAIL PHOTOS, PLEASE FIX THIS.
YOU NEED TO FIX THE BROWSER SO IT DOESN'T TAKE DAYS TO SEND PHOTOS WITHIN AN EMAIL. ALSO, YOU SHOULD HAVE MENTIONED OUT-FRONT THAT 25 MEG IS THE MAX, RATHER THEN AFTER THE FACT, AFTER YOU TAKE CUSTOMERS MONEY.
THIS IS ALL JUST VERY BASIC BROWSER STUFF AND THE PRIOR AOL 9.8 WAS CORRECT AND MUCH FASTER. nOW, SOMETIMES IT JUST SHUTS DOWN THE PROGRAM ALTOGETHER AND YOU MUST DO A CTL-ALT-DELETE OR REBOOT ENTIRELY AS IT LOCKS UP COMPUTER. THIS MAKES YOU GUYS LOOK LIKE BABOONS, PAID BABOONS. ITS ACTUALLY EAS6 TI FIX, BUT YOU DON'T SEEM TO… -
Upgrade for AOL
My AOL is finally fixed with the upgrade. Originally, they told me to go to keyword UPDATE, click on it and put a program on my computer. When I clicked on that program to load, it sent me an error message and wiped out my AOL Gold login icon. After many calls to tech support, we finally got the upgrade loaded. Here is what FINALLY WORKED: Go into SAFE MODE, I went into Google and typed the following: updates.dektop.aol.com/updates/gm/InstallAOLDesktop.exe After you do this it loads. He took me out of SAFE MODE into regular mode and everything…
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get someone to answer the telephone line......
I am trying to cancel that 30 day free trial but no one will answer the phone so consider this my option to cancel. my time is valuable at 80 tears of age.
For information on canceling your AOL Account, please view our help article “Account Management: Cancel or reactivate your AOL account”: aol.it/1zAXoXh
There you will find instructions on how to cancel and change information on your account.
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AOL Starts From Scratch Each Day
Since AOL Gold installed an update on 12/15/20, AOL is so much harder to use. All the info I input in a day is gone after I turn off my computer at night. The next day my Favorites from the Toolbar are gone, my Favorite Places list is gone (many items on it I've saved for years), and I have to log in with ID and Password each time despite indicating I want them both saved and automatically inserted. What's going on? The Toolbar favorites and places are very important to me... One of the main reasons I've stayed with…
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Why does AOL Gold no longer tell us where a message has been saved?
DON'T simply say a message has been saved, tell us WHERE it was saved. Between AOL Gold's colossal stupidity or coyness about where a message got saved and Windows' "hovering" feature, I sometimes have to try half a dozen times to put a message where I can retrieve it. And THAT doesn't even BEGIN to address the clutter in my filing cabinet. This problem didn't occur with AOL 9.7, which I think was vastly superior to AOL Gold. Why are we paying for an inferior product full of ****** advertising and no-news "news?"
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Autofill addressing prevents typing new addresses.
Addressing E-mail does not allow me to enter https://..... without automatically inserting the wrong address from stored addresses. I am trying to send a message to Microsoft billinginfo and cannot do it. Very frustrating. Please fix the bug.
The https:// prefix is a part of a web address, and is used only when accessing web-sites (is not used in email addresses). Please check the correct email address before sending the email.
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NOTHING WORKS!
My default fonts don't hold; everything is SLOW; my mail "marked as unread" doesn't remain in new mail; links take forever to open and sometimes it takes two or three attempts. Nothing about GOLD is better than the old AOL and none of your suggested fixes work. And the techs don't have a clue and I am certainly not going to allow some stranger on the other side of the world have access to my computer. I've been a faithful AOL user since the '80's but I'm convinced AOL doesn't really care about customers. Look at all the complaints…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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SAVING an EMAIL
Evidently the "SAVE" on the bottom border is not working..
here is the response to me from Product Support ..
(Why isn't there ONE PLACE to learn all the FEECHURS ?!?!?!You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.
To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location…
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AOL Gold -- the worst ever?????
I don't know whose idea it was to make Gold, but it is sure worse than the earlier versions. Just try scrolling through the opening pages and see how long it takes. FOREVER! ! ! Then there are a lot more advertisements. Everything has ads and they take forever to load and move on to the next screen. I continually try to use the "Quick Find" in the e-mail address section but it does not find many of my addresses. I need to arrange them in a certain way to see if that address exists, rather than trust Quick Find…
I appreciate your feedback. I’m sorry to hear the Gold experience wasn’t pleasant for you so far. We are updating the software every two weeks.
In case the Quick Find is not finding your contacts when searching by their first or last name, it is possible that the contact does not have their name added to your address book. In this case, it is easier to search by the email address rather than the first or last name, or edit a contact and add their name to your address book.
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Issues caused by latest update 11.0.1916
UPDATE ISSUES after Revision 11.0.1916 was updated on 8-9-18. My AOL desktop button would not open AOL this morning, so I spent almost three hours on phone with Tech who re-installed Gold at least 8 times trying to get it working as it did yesterday (in 11.0.1912 toolbar icons and sign at least worked). This was after restoring my computer and doing Windows updates again to no avail. It still takes a good six clicks to have AOL even open from my desktop icon. This is in addition to everything else that is broken and instead of getting those problems fixed, now…
We apologize for the inconvenience this has caused you. Our engineers are currently investigating the problem caused by the latest update.
Regarding the issue you are experiencing with the toolbar icons, please follow the steps from the help article below, in order to change the toolbar icons.
https://help.aol.com/articles/Change-your-toolbar-icons-in-AOL-Desktop-Gold
The backward and forward mouse options will be available in a future update for the software.
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RETHINK "NEW" BROWSER FUNCTIONALITY/FEATURE RE. FALSE HISTORY
Desktop Gold Team responded to my issue: Browser/address bar down arrow shows "Search" of sites I NEVER/WOULD search. Told it's a 'new functionality' just released--recent history will show 'the top trending searches from AOL search'--how many searches to an Indiana Funeral Home could warrant it listed in 'top trending searches?' Said 'This is a common feature that all mainstream browsers do.' Really? Why doesn't Microsoft Edge or Google do that--not "mainstream." browsers'? This "feature" could result in someone becoming a suspect in a Crime Investigation or a child/wife/husband wrongly accused of (whatever) because AOL has a "new functionality" that shows…
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WHEN I HIT THE ENTER KEY TO SEND A MESSAGE, IT IS NOT SENT. I MUST CLICK ON THE SEND ICON NOW. NOT AS IT WAS BEFORE. ALSO THE FONT ISSUE.
WHEN I AM USING A CHAT ROOM AND TRYING TO SEND A POST--- WHEN IN HIT THE ENTER KEY THE POST IS NOT SENT. I MUST CLICK SEND. ALSO THE FONT OF MY NEWS PAGES AND TEXT IS NOT THE SAME SINCE I HAD AOL TECH WORK ON THIS.
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