AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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807 results found
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Settings are all messed up
My Avast abtivirus did an update last night, and now I'm having problems with AOL. It no longer has my user name and password saved, even though I've repeatedly told it to. My mail settings are screwed up, and when I try to get to them, all I'm getting is a black screen. What's happening, and how do I correct it? Has anyone else had this problem?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I was told that my e-meal info ,pictures back to pictures etc would be returned when you worked the kinks out. I so hope they not been los
I had several of your remote techs trying to correct may problems for me( they worked 2 hrs) they told me it would be worked out as they worked out kinks... It hasnt . I sure hope they can put my picture back and fix my adress book at least.
Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Err3 error.. what the heck is that about?
When trying to get a piece of email to go to my waiting to be sent folder I got that message. Why should there be any delay or error sending mail to my waiting to be sent folder? Why isn't it going through immediately? This doesn't happen all the time, but it shouldn't happen ever at all for any reason.
If you still encounter issues with opening emails please call the AOL Desktop Gold team at 1-888-265-3733.
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just did
Before you clicked on address and got a place to type in name and the computer found it now it shows the whole directory for you to find it or you can go up in right corner and type in name and it gives you several change it back It has taken me hours to get a technician on the phone and it took her over an hour to determine you changed the system Your customer support has become terrible I tried for days to get a technician everyone says leave AOL they have gotten so bad
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General
Make things easier. Sometimes wen I sign on, it asks 4 my finger print? What is that? I just start over and it goes online. Sometimes I worry. These EX-AOL employees who took my INFO w/ them wen they terminated ripped me off 900 dollars last year and keep calling me and want me 2 go on computer w/ them. I will not. I learned the hard way. Changed my pass words and took check mark out of remember me. Thats how thay were getting on. real ********* that worked 4 AOL. and thats illegal 2. :-)
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just did
Before you clicked on address and got a place to type in name and the computer found it now it shows the whole directory for you to find it or you can go up in right corner and type in name and it gives you several change it back It has taken me hours to get a technician on the phone and it took her over an hour to determine you changed the system Your customer support has become terrible I tried for days to get a technician everyone says leave AOL they have gotten so bad
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ACTUAL NEWS
Stop telling us about fabulous gender reveals and epic dance routines at some nobodies wedding reception. Stop trying to disguise ads for ear buds and glasses as news and give us some actual news. You've become the national enquirer of internet providers. No one takes you seriously.
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Is it really possible that you CANNOT WORK OFFLINE in Gold?
Is it really possible that Gold was released allowing that you MUST have an internet connection to view old Old/Sent/Draft e-mails that are supposedly "Saved On Your PC"?
Also, related, there was always the safety net before of being able to save the Organize Folder/Data (The entire PFC for each screen name). I am told by tech support this is not possible.
Though I think most of my other Gold issues are in other posts - There are so many that time prevents going though them all...Helllo AOL! - in synopsis: Previous 9.8 (Mail Waiting To Be Sent (Drafts) do…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
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Peacock TV & Paramount Plus
I have noticed you can't watch anything on Peacock TV or Paramount Plus using AOL Desktop Gold. Peacock TV says "something Went Wrong. Sorry, your system configuration is not compatible with Peacock. Please check the supported devices in our Help Center (6007)."
Paramount Plus says "This video is currently unavailable. Please try again. Error code: 3005".
I have tried on a new of shows and they all say this. Please fix!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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********DOWNLOAD CONFIRMATION WINDOW********** "Whenever we download any types of attachment ,the download confirmation window "ALWAYS GETS
*****DOWNLOAD CONFIRMATION WINDOW*******
"Whenever we download any types of attachment ,the download confirmation window "ALWAYS GETS BEHIND" the previous window, whenever we move the mouse , Instead of remaining in "FRONT" of the previous window.
((( It only happens whenever we download a file from mail attachment not a regular download from a website. )))
-Did reinstall ADG.
-Rename AOL desktop data.
-Reset all windows sizes and position preferences.
-Checked settings of ADG and there's nowhere we can find an option for it.
-Checked mail settings no options for it as well.
-Checked mouse settings in computer no… -
I won't call aol techs again. They told me aol is aware of the problem and is working on it.
II won't call aol techs again. They told me aol is aware of the problem and is working on it.. He reinstalled it twice and it still doesn;t work right. It drops off when I try to read the article and even when tryinig to read e-mail. It used to be good, but isn't worth the money now. I read your reviews and lots of others have the same problem.
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Desktop Gold Font
aol gold freeses often. i try to reply, but the page the sender wrote doea not appear. often it blank. so I must use Chrom to replay their mail. Font size got smaller and gray scale, I had to change. All those things happened recently. Also it got very slow and sometimes does not open. I mostly use Chrom AOL. I am paying for Gold. You must fix it.
Please use the "report a bug" option in the help menu. This will supply us with useful diagnostic information that can help determine the cause of the issue so that we can resolve it.
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When I send an email from either of my group after the email is sent each member of that particular group email address appears under my sin
When I send an email from either of my group after the email is sent each member of that particular group email address appears under my single contact list (Email address only) Consequently I have my single person email address with their name and email address and all of the email address only from the group. If I delete the email addresses which I did and when I looked under the group there were no email address under that group. I have called 3 times about. Just got on the telephone after holding the line for 25 Mins and the…
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Need Help Setting The Privacy Option in My AOL Account
On my Dell EBT 2250 PC using the Windows 11 operating system, I am not able to change the privacy options in my AOL account. Whenever I try to change any one of the options, I always get the error message " Oh No ... we are not able to process this request" I have gone into my AOL account using the myaccount.AOL com numerous times in order to change the privacy settings. I have tried to do this using the FireFox, Edge, and Opera browsers with and without my malware/virus protection programs turned
on. I have also power cycled…39th ranked -
DRAFT MAIL LOADES MULTIPLE COPIES OF THE SAME DRAFT, AT THE SAME TIME???
POSTED AUG 1, 2019
DRAFT EMAIL OPENS MULTIPLE COPIES OF SAME SAVED EMAIL.
"DRAFT FOLDER: IF YOU ACCIDENTALLY CLICK ON EMAIL "WHICH IS ALREADY OPENED & IS BEING EDITED" IT OPENS "2ND" "UNEDITED VERSION" WHICH FORCES USER TO REVIEW 2 PAGES AND TRY TO FIGURE OUT WHICH ONE IS NEWEST VERSION =
NEW CLICK SHOULD JUST BRING UP OPENED COPY. WHICH IS ALREADY BEING EDITED.
IT DOES NOT.
IT OPENS A SAME EMAIL AGAIN, UNEDITED SAVED VERSION.+ EDITED VERSION. VERY TIME CONSUMING TRYING TO FIGURE OUT WHICH IS WHICH..THANK YOU
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CompuServe Welcome Screen Not Working
UPDATE 4/16/26 -- Looks like this issue has been resolved.
When signing in, the CompuServe Welcome Screen (main menu) doesn't load. Instead there's an error "This site can’t be reached
Check if there is a typo in webcenters.netscape.compuserve.com.If spelling is correct, try running Windows Network Diagnostics.
DNSPROBEFINISHED_NXDOMAIN"It appears "webcenters.netscape.compuserve.com" is no longer a valid site. Perhaps changing the welcome screen to use "https://member.compuserve.com/menu/" would be a good fix
63rd ranked -
In addition to agreeing with virtually all comments that I saw for improvement please see the following comments.
There are too many key strokes required on a number of items: 1. The old system allowed the e-mail list to open automatically on sigh on so no strokes were required. 2. The "folders" window opens automatically when the mail window is open. I do not want to see the folders window unless I activate it myself as I used to be able to do. 3. when saving an e-mail there are two boxes that must be closed upon completion. This is one keystroke too many. 4. The search box opens automatically when AOL opens. Please change this so I…
We appreciate the detailed feedback on the features you would like to be changed and we’ll make sure this gets to the appropriate team for review.
Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
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Unable to sign on to AOL!
For the first 5 or 6 tries I kept getting a white page with nonsense on it after entering my password and trying to sign on. Something new and bad is happening daily! No improvements that I can see which are listed on your Beta Fixes. Just more and more goes wrong with every passing day. This is way too stressful and to add insult to injury we are paying for all of this nonsense. We need to have the old AOL back!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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When I send an email from either of my group after the email is sent each member of that particular group email address appears under my sin
When I send an email from either of my group after the email is sent each member of that particular group email address appears under my single contact list (Email address only) Consequently I have my single person email address with their name and email address and all of the email address only from the group. If I delete the email addresses which I did and when I looked under the group there were no email address under that group. I have called 3 times about. Just got on the telephone after holding the line for 25 Mins and the…
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AOLs "MY FAVORITE PLACES" recent change was an immediate BUST, wasn't it?
The recent change to supposedly improve the "MY FAVORITE PLACES" bookmark list WENT BUST almost immediately. You'd think the AOL Gold tech idiots would have better things to do than experiment with stupid program changes at our time and expense. They spend most of their time sitting there looking busy to otherwise justify their positions and jobs. Amazing they actually think they are in some type of career position at AOL doing stupid kid computer stuff. Idiots. If AOL really wants to "Improve your AOL Desktop Gold experience", there is a whole list of fixes, improvements and additions needed you…
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