AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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807 results found
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The Playtika spinning/flashing icon is intolerably distracting and annoying. There is no way to get rid of it while checking email. As I
The Playtika spinning/flashing icon is intolerably distracting and annoying. There is no way to get rid of it while checking email.
As I mentioned previously, I believe you are at risk for litigation if someone with epilepsy has a seizure related to this inappropriate ad when trying to view their email. If you don't respond, I will be forced to contact the Federal Communications Commission about this problem.
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One of the reasons I had signed into my welcome was because I enjoyed being a commenter...but AOL YOU ARE GETTING BORING AND I like to comme
I believe THE IDEA is no good...I like the way it was...signed in, comment send it off...it was interesting...AOL it ain't broke so DON'T FIX IT..maybe that is why the younger generation lost interest....trying to get my son back but no good...get me and all into this welcome and let us be...
thank you victoria cipullo -
Continue & Expand the Romanian Tec Support Center
- I opened up AOL this morning and found that AOL 9.8 was no longer available to use. Although I had uploaded AOL Gold I did not like it preferring my 9.8 and continue to pay you for my service. I was given no notice of the change or options to retain the old verson. That was rude.
- What I disliked about AOL Gold is that I was not able send emails to groups. I called the number on the screen and a very nice agent in Romania? Assisted me in transferring the needed groups into my 2nd Aol Gold computer…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Unfortunately, groups you have saved in the old software cannot be transferred to AOL Gold. That is why you have been told that you have to manually re-enter them in the new software. We hope to improve this experience for you.
We built the AOL Desktop Gold from the ground up with the speed and reliability of the latest technology. We are updating it every 2 weeks, please continue to send us feedback of what features you would like to see implemented.
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Having a problem when accessing portfolio.
Having a problem when accessing portfolio. When trying to access my own portfolio I am routed to other person's portfolio. I would have to reenter my portfolio numerous time before getting to my own portfolio. I already called tech support, no known issue found. Please refer to case - 05648744. This is urgent. Thanks!
Unfortunately, this does not sound like something we can help with through this forum, however, we do have several different options for you to contact a Technical Support agent who would be glad to assist you. Please reach out to them through one of these methods:
- By Email at aolfinance-support@sigfig.com
- By Phone at 1-(855) 267-6269 (8am to 8pm EST, Mon-Fri only). -
Search in mail folders not working right
When I enter a set of letters such as "abc" or "cde" in userid "abcdefg@xyz.com" or the "abc" in the subject "this Labcoat", That email WILL BE FOUND and highlighted..
BUT, when trying to find "Un" or "know" in "UnknownSendfer@UnknownDomain , These are NEVER Found
Nor will the seach for "know' in subject line with "do you know" on one of those "unknown..." sender emailsThe search acts as if the blind copy emails ( Unknownsender ) don't exist.
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Photos and text from Word documents don't paste into email message.
Unlike AOL 9.8.2, photos/ graphics/ text from Word Documents don't paste into email message box.
Very frustrating in trying to communicate in a professional way.
AOL 9.8.2 allowed pasting of many photos and graphics, as well as large amounts of text---almost like a newsletter publishing software.
AOL Gold is just not sufficiently professional to give a good impression.Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
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AOL Desktop Gold not displaying emails
Hi AOL Support
I have a user trying to use AOL Desktop Gold from behind an enterprise grade firewall. I need to know the specific ports this program uses to. I reinstalled Flash, DotNET, Browser updates and the AOL Desktop Gold Program but the program still does not display emails. I called tech support an spoke with Gabriel and he could not answer this question and said this was the only way I would be able to get this information. How does your technical support group not have access to this type of information?
This doesn’t seem to be a connection issue. Please reach back to our AOL Desktop Gold team at 1-888-265-3733 for additional troubleshooting.
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More complaints about this horrendous Desktop Gold "upgrade".....
Folks, besides the feedback I've already given you on this horrendous Desktop Gold "upgrade", I have more bones to pick with you. Why on earth does mail now have a confusing "inbox" tab that was never there before? You have a "new" tab, an "old" tab, and a "sent" tab. What on earth is the "inbox" tab for? You can see the new, old, and sent mails with the other three tabs. What on earth does the "inbox" tab do that's not already covered by the other three? One more thing - when I leave the computer and come back,…
Sorry to hear about your continuous issues with Gold, I’ll pass this over to our engineers.
The Inbox is the main folder where all your emails (read and unread alike) appear. This divides into New and Old folders. In the New folder, you can see only the unread emails as well as those you kept as new. In the Old folder, you will see all read emails. These emails remain in the old folder until you decide to move them to a different folder.
Try refreshing the mailbox after you read or delete an email. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
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Email With Attachments
Can you please review this comment from one of my customers. Their system keeps flagging my emails as spam. I only know of one way to attach documents. Is there another method as they suggest?
Comment Submitted.******** on Nov 08 2018 12:06:43 PM
Comment:
Hi Miles,I was researching online about this (other people have seen an uptick
in emails from aol.com being blocked like you've seen). This may sound
weird, but can you ask the sender how they are attaching the attachment
- is it via the paperclip or drag & drop. If it is with the paperclip,…If a 3rd party email service is flagging emails sent by you, as Spam, their email administrator will need to white-list your email address. Please contact Mimecast in order to resolve this.
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Dump the Favorites "upgrade"
Prior to AOL Gold the Favorites button was easy to use. Since the "upgrade" trying to locate a favorite results in frustration. It is extremely hard to locate what one is looking for as once a sub-folder is opened it stays open until manually closed - and, opening a sub-folder takes you back to the top of the list and you have to search once again for where it is in the list. Dump this "upgrade" and go reinstall the code for the old Favorites.
Thank you for your feedback, we will share this with the product team.
In order to easily find your Favorite Places, you can search for them using the Quick Find box at the top of the Favorites window.
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AOL gold is junk we need a newer version, this version will not start up until 15-20 tries.
AOL gold isn't working properly and never has I have to click on the icon 15-20 times before it will respond. I have had sever people from tec. support trying to resolve the problem, but as of today it still will not load up until I keep clicking on the icon. This is so frustrating fo a member to pay for service and feel like we are being ignored when so many people have complained to AOL. I may have to leave AOL and I have been with you for around 15 years.
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
Thank you.
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User defined and stored email history
Make a way to Save any number of past emails in large blocks (user selectable) anywhere from a single day or up to a year or more into a single file that contains categories of (sender) (recipients) (copies to) (blind copies to) (timestamp) (sent or received) (attachments) and (text body within the email), that can be stored on the users hard drive and searched WITHOUT having to go online. Should be able to specify to what category the search applies. For example, the user might want to search for all emails that came from a certain email address, or were…
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How to speak with AOL agent to get the needed HELP!!!!
I just had the WORSE conversation with AOL. Someone by the name of "Rejes!" (Spelling ??)
So EXTREMELY UPSETTING!! I LITERALLY HAD TO HANG UP, COULD NOT SPEAK WITH HER AFTER 20 MINUTES OF TRYING TO EXPLAIN THE HELP I NEEDED.ALL I WANTED TO DO IS CORRECT & UPDATE PAYMENT METHOD FOR AOL. I NOTICED A PAYMENT WAS BEING TAKEN FROM A WRONG ACCOUNT. i WANTED TO MAKE SURE ALL FURTHER PAYMENTS COME FROM THE CORRECT ACCOUNT.
THIS WOMAN, WAS SO UNHELPFUL. I ASKED TO SPEAK TO A SUPERVISOR, SHE INFORMED ME SHE COULD NOT TRANSFER ME.
I…Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Desktop Gold, for me, is a disaster.
I today spent a lengthy time on the phone and interactively (Case # 07716500) with a phone rep in the Philippines who insisted the only way to solve horrific problems I was having sending mail with AOL Desktop on a PC (but not with with AOL on my iPad) was to reinstall Gold. First, she claimed that there were limits to the megs in any e-mail I replied to. When I proved to her through the AOL on the iPad that this was not true, she tried to get me to reinstall Gold. I simply flat out refused to take…
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What happened to being able to send BCC bulk emails to a list of emails for my group that meets each week. We have always been able to send
What happened to being able to send BCC bulk emails to a list of emails for my group that meets each week. We have always been able to send to our entire email list of group attendees. But today I am trying to do this for my co-leader, and received an undeliverable mail notice from the postmaster...though I did receive a sent email notice from AOL showing that the email with all BCC in bulk were sent! Then after sending and receiving the sent mail notice, I received two minutes later the Undeliverable mail email from postmaster@pdes-usa.com saying:
User…Hello there, for more information about our bulk mail policy, please check the following article: https://help.aol.com/articles/aol-mail-limits-on-sending-bulk-mail
Regarding the issue you are experiencing, this might not be related to the fact that you have sent a bulk email. The bounce-back error you provided us, mentions a problem with the @pdes-usa.com recipient’s mailbox (the type of problem that their email provider will have to resolve).
When you receive an email with a bounce-back error message, it means that AOL was not able to deliver your email, or that the recipient domain rejected your message.
If you continue to receive a bounce-back error after sending mail, please call us at 1-888-265-3733, and one of our technicians can analyze the error and provide you information about why the message could not be delivered.
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Hello! I started out hating AOL Gold but have grown to love it. The following glitches should be fixed, h(mostly) love it. The following
The following 'glitches; on AOL GOLD should be fixed. First, when I try to "manage' my Mail Folders (for instance, rename one of them) it doesn't 'catch' and register when I make the change and press SAVE...... It just stays there and then when I look, the change didn't register.
Also, when I go to save an email, sometimes there is no arrow if I want to choose "Save on my PC" as opposed to "Save on AOL". Then other times both arrows are there. Could you please fix this so it works all the time? Finally, I see you… -
Staff training: efficient customer SERVICE focus
Your online how to change password instructions are incorrect (No Account Security page/link-- it goes to Log In screen, without Change Password option).
I called for assistance, Tina asked more than 6 verification questions without starting pw change. I asked her to focus on resetting my password but she said more 'verification" was needed. When I did not have the last 4 digits of my credit card payment handy, she said I didn't know the answers so she couldn't reset the password. I said I answered more than 6 questions already and spent 30+ minutes trying to update my…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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PeopleWhiz
Another user posted about 9 months ago exactly the same experience I just had here on AOL. This user's account (and mine) is the following:
I received a "popup message" on AOL for an outfit called "PeopleWhiz" proporting that it contained hundreds and hundreds of records of people which included background, criminal and all other types of data on just about everyone in the country. I decided to give it a try and used it to search my own name and found that it contained primarily false and incorrect data, or data which pertains to other people having…
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AOL GOLD IS A DISASTER AND I WANT MY OLD AOL DESKTOP BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. 1) LOADING EMAILS = PAINFULLY SLOW 2) DELETING
AOL GOLD IS A DISASTER AND I WANT MY OLD AOL DESKTOP BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
1) LOADING EMAILS = PAINFULLY SLOW
2) DELETING EMAILS = EVEN SLOWER
3) NO INSTANT MESSAGING. THIS IS AOL RIGHT?
4) CHAT ROOMS STOP RESPONDING FOR NO REASON.!!!!!!!!!
5) CHAT FREEZES AND CAN'T SEND TEXT TO ROOM FOR NO REASON!!!!!
6.) AOL GOLD CRASHES FOR NO REASON!!!!!!
7). OLD KEYWORDS ARE GONE AND MISSING !!!
8) FAVORITE PLACES ARE GONE !!!!
9) YOUR SUPPORT IS IN INDIA
10) YOUR CHAT SUPPORT IS IN INDIA
11) YOUR ACCOUNT SUPPORT IS IN INDIA
12) IT SEEMS LIKE AOL GOLD…We will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
Unfortunately, AIM has been discontinued.
Please send us a crash report in order for our engineers to look into the chat room freezing issue. To do that, follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.When trying to access a keyword and you are redirected to an AOL Search page, it means that the keyword does not exist.
Regarding the missing favorites, please run the import wizard by following the steps in this help article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information. If your favorites are still missing after the import wizard, please call the AOL…
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