AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
- or
812 results found
-
Hello! I started out hating AOL Gold but have grown to love it. The following glitches should be fixed, h(mostly) love it. The following
The following 'glitches; on AOL GOLD should be fixed. First, when I try to "manage' my Mail Folders (for instance, rename one of them) it doesn't 'catch' and register when I make the change and press SAVE...... It just stays there and then when I look, the change didn't register.
Also, when I go to save an email, sometimes there is no arrow if I want to choose "Save on my PC" as opposed to "Save on AOL". Then other times both arrows are there. Could you please fix this so it works all the time? Finally, I see you… -
Staff training: efficient customer SERVICE focus
Your online how to change password instructions are incorrect (No Account Security page/link-- it goes to Log In screen, without Change Password option).
I called for assistance, Tina asked more than 6 verification questions without starting pw change. I asked her to focus on resetting my password but she said more 'verification" was needed. When I did not have the last 4 digits of my credit card payment handy, she said I didn't know the answers so she couldn't reset the password. I said I answered more than 6 questions already and spent 30+ minutes trying to update my…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
-
AOL GOLD IS A DISASTER AND I WANT MY OLD AOL DESKTOP BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. 1) LOADING EMAILS = PAINFULLY SLOW 2) DELETING
AOL GOLD IS A DISASTER AND I WANT MY OLD AOL DESKTOP BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
1) LOADING EMAILS = PAINFULLY SLOW
2) DELETING EMAILS = EVEN SLOWER
3) NO INSTANT MESSAGING. THIS IS AOL RIGHT?
4) CHAT ROOMS STOP RESPONDING FOR NO REASON.!!!!!!!!!
5) CHAT FREEZES AND CAN'T SEND TEXT TO ROOM FOR NO REASON!!!!!
6.) AOL GOLD CRASHES FOR NO REASON!!!!!!
7). OLD KEYWORDS ARE GONE AND MISSING !!!
8) FAVORITE PLACES ARE GONE !!!!
9) YOUR SUPPORT IS IN INDIA
10) YOUR CHAT SUPPORT IS IN INDIA
11) YOUR ACCOUNT SUPPORT IS IN INDIA
12) IT SEEMS LIKE AOL GOLD…We will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
Unfortunately, AIM has been discontinued.
Please send us a crash report in order for our engineers to look into the chat room freezing issue. To do that, follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.When trying to access a keyword and you are redirected to an AOL Search page, it means that the keyword does not exist.
Regarding the missing favorites, please run the import wizard by following the steps in this help article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information. If your favorites are still missing after the import wizard, please call the AOL…
-
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
Peoplewhiz
I received a "popup message" on AOL for an outfit called "PeopleWhiz" proporting that it contained hundreds and hundreds of records of people which included background, criminal and all other types of data on just about everyone in the country. I decided to give it a try and used it to search my own name and found that it contained primarily false and incorrect data, or data which pertains to other people having a similar name without any regard to associating the information to the proper person. As you "progress" through the program it tells you there is…
Thank you for bringing this to our attention. We will have our Ad Team look into this.
-
What happened to being able to send BCC bulk emails to a list of emails for my group that meets each week. We have always been able to send
What happened to being able to send BCC bulk emails to a list of emails for my group that meets each week. We have always been able to send to our entire email list of group attendees. But today I am trying to do this for my co-leader, and received an undeliverable mail notice from the postmaster...though I did receive a sent email notice from AOL showing that the email with all BCC in bulk were sent! Then after sending and receiving the sent mail notice, I received two minutes later the Undeliverable mail email from postmaster@pdes-usa.com saying:
User…Hello there, for more information about our bulk mail policy, please check the following article: https://help.aol.com/articles/aol-mail-limits-on-sending-bulk-mail
Regarding the issue you are experiencing, this might not be related to the fact that you have sent a bulk email. The bounce-back error you provided us, mentions a problem with the @pdes-usa.com recipient’s mailbox (the type of problem that their email provider will have to resolve).
When you receive an email with a bounce-back error message, it means that AOL was not able to deliver your email, or that the recipient domain rejected your message.
If you continue to receive a bounce-back error after sending mail, please call us at 1-888-265-3733, and one of our technicians can analyze the error and provide you information about why the message could not be delivered.
-
gold
On Apr 2, 2018 at 5:20 PM cuttieinmb@aol.com wrote:
Sorry to tell you this but you are wrong. Still have cookies and my other screen name will not let me into IE FavoritesIn a message dated 4/2/2018 4:22:21 PM Eastern Standard Time, no-reply@aol.uservoice.com writes:
~~~ This email is sent from a ‘no reply’ address, go here to leave a comment. ~~~
Sorry to tell you this but you are wrong. Still have cookies and my other screen name will not let me into IE Favorites
aol.uservoice.com
Status update
An idea you supported has been closed. Thank you for your…
-
AOL will not fix constant running background processes from AOL Gold in Windows 10 slowing all systems due to this - they fall a deaf ear!!
AOL Gold on Windows 10 will not stop running multiple background processes for the last 2 months. Gold & W 10 all up to date. No new antivirus installed - always same Norton for years. Worked fine for almost a year. Uninstalled & reinstalled by your people 10 times, never fixed. No one at AOL will fix this for us, called a dozen times & we pay $13.99 a month for this! Must reboot with every icon opening ro erase the inappropraitely stored background processes or icon will not open up again! Only app that does this - dozens of…
-
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Since not everyone with aol was forced to accept aolgold I fully expect aolgold to provide me with all of the features that I have had.
I want the edit feature, my choice of backgrounds, colors, calendar, etc. I definitely feel discriminated against with this substandard model. I keep getting refused when I try to send emails with pictures in them for some annoying code of numerous numbers.. I want to know why I continue to receive notices that I have not yet terminated my old aol also. It's so helter skelter if whomever is sending them doesn't even have a record that I'm already being punished with aolgold. It's continues to sound like a threat when I'm already suffering with this new zero 'upgrade'. Maybe…
-
AOL Gold mail issues.
I'm having issues with sending multiple emails to multiple addresses. I keep getting an error message. I've tried to get help with this by talking to tech support. Nothing has been resolved. Email with AOL Gold has been a problem since it's inception. Why are we paying for an upgrade that is worse that the old software? And why can't we speak to someone who understands English not just speak it? Some problems can't be resolved by sitting at a computer with a step by step manual to follow. I spent 45 minutes on the phone yesterday with a tech…
-
ADD ON
9.8.2 had dozens and dozens and dozens of different FONTS. GOLD has only 10 or 12. This is unacceptable. I lost my flair to writing an entertaining letter. My visual letters alone was a gift to my reader. My letters are now BLAND. BRING THAT BACK
What should "Mail waiting to be sent' DO??. I think as in 9.8.2 if one decides to hold back an uncompleted letter and saves it in MWTBSent. One should be able to go to that letter and continue to make changes on it. NO WAY!!! That letter is frozen and can no longer be…
The Desktop Team is planning on adding a larger variety of mail fonts in a future update.
AOL Desktop Gold has a new way of spell checking your emails. This is done automatically, in real time, as you compose your messages.
When the AOL Desktop Gold detects a spelling error, the word is highlighted by a red line under it. (Click the link below to see an image for an example)
To correct the spelling error, right-click the word and select one of the options provided. (Click the link below to see an image for an example)
Regarding the freezing issues please call at
1-888-265-3733. -
-
Fix the email so when you delete the mail you opened so it doest fade into the mail box
fix the mail box when you open a new mail then close it. It will fades into the mail box and takes forever to go away. Then it tells me AOL is not responding. Also when you try to open a new mail it will not open until the ad loads Which sometimes take a while and you set there and wait. You spend a'lot of time waiting on the ads to load very upsetting.
One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Looks like I am not the only one!!!!!! For your search: “Your rules cost me most of yesterday, my health and my day today!
Now on my own but after hours ++++ of tech help and a totally incompetent and bone == headed C.S. person who would not transfer me to Tech even though I have paid per month since 1085 for that help! and I was up until 4:30 AM this AM, and would not text me to verify me today to help me to get through the problems I had again today with AOL Gold since I had too many texts over the last 12 hours, with no matter that I would leave for an 8 day trip after tomorrow and needed…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
-
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
-
aol is absolutely horrible they seem to do updates and you cant even sign on half the time i am about to cancel what they offer not worth
aol is absolutely horrible not worth the few dollars i pay monthly i have 3 computers and have constant issues with aol soon i will cancel them
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I spent 45 minutes on hold with two different people. The first just referred me to another who while trying to help me, dropped the call.
Hire people that know your software. The person in tech support did not know that your company has stopped separating emails from people in my address book and everyone else. So now, many of my important emails are going to the spam folder.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
-
Why do I have to select to delete emails twice now. Very frustrating
go back to one click delete on laptop computers or check marks on all you want to delete and only have to hit delete once
- Don't see your idea?