791 results found

1. Why do I have to select to delete emails twice now. Very frustrating

   go back to one click delete on laptop computers or check marks on all you want to delete and only have to hit delete once

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2. Looks like I am not the only one!!!!!! For your search: “Your rules cost me most of yesterday, my health and my day today!

   Now on my own but after hours ++++ of tech help and a totally incompetent and bone == headed C.S. person who would not transfer me to Tech even though I have paid per month since 1085 for that help! and I was up until 4:30 AM this AM, and would not text me to verify me today to help me to get through the problems I had again today with AOL Gold since I had too many texts over the last 12 hours, with no matter that I would leave for an 8 day trip after tomorrow and needed access to my mail and had to use it with no questions, etc., I finally found my own solution. I need to check all my mail on Google from now on and forget that AOL Gold entirely! That was the problem! It kept refusing my passwords which a am really running out of by now. Been with AOL since 1986 and cannot take in much longer with the endless passwords and verifications!!!!! I know we have to be safe but when that safety blocks us out for days and days and even jeapardizes our businesses and safety it is going too far. Agents need to check with whom they are dealing, etc. There was a lot more to this whole long histoire but I am so exhausted and need to try to do some of other things I must do before my trip now. The tech support never told me to go online to check my mail either or to see if it went though easily there and if so then the Gold was faulty, etc. If you have a problem, get rid of it or cancel and download a new one, etc.when you have time. MK

   Now on my own but after hours ++++ of tech help and a totally incompetent and bone == headed C.S. person who would not transfer me to Tech even though I have paid per month since 1085 for that help! and I was up until 4:30 AM this AM, and would not text me to verify me today to help me to get through the problems I had again today with AOL Gold since I had too many texts over the last 12 hours, with no matter that I would leave for an 8 day trip after tomorrow and needed… more

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   Responded  ·  Product Support responded

   We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

3. Excessive ads and liberal-slanted news!!

   You've now found a way to post advertising in the white space behind our email? Just another way AOL has found to take up band space to make everything work slower and jam up which is a constant problem. I pay for this service. TAKE AWAY THE UNNECESSARY ADVERTISING!!!!! While you're at it, try to be a little less liberal in your "news reporting". Remember, I pay for this service. I don't pay for your liberal-slanted news or your excessive advertising.

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4. My portfolios still will not open 75% of the time. Why are these things so hard to fix if you are really trying, which I doubt.
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   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.

5. I spent 45 minutes on hold with two different people. The first just referred me to another who while trying to help me, dropped the call.

   Hire people that know your software. The person in tech support did not know that your company has stopped separating emails from people in my address book and everyone else. So now, many of my important emails are going to the spam folder.

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   0 comments  ·  General  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

6. aol is absolutely horrible they seem to do updates and you cant even sign on half the time i am about to cancel what they offer not worth

   aol is absolutely horrible not worth the few dollars i pay monthly i have 3 computers and have constant issues with aol soon i will cancel them

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   Support Request  ·  AdminAOL Product Support (Admin, AOL) responded

   Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!

7. I am trying to change two passwords but the email address you're sendng the change is 1 of the 2 and can't access your reply. pls help.
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   Responded  ·  Product Support responded

   We have an article dedicated to a variety of password help resolutions to assist you: aol.it/1Emii0C

   For immediate assistance, please contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.

8. I have been contacting AOL for OVER 1 year (open ticket 07256897). I have continually had every problem you can imagine. Slow email sending,

   I have been contacting AOL for OVER 1 year (open ticket 07256897). I have continually had every problem you can imagine. Slow email sending, cannot open mail, try again, email crashes. Template issues, etc, etc. Each time I call tech support, I must wait a minimum or 10-15 minutes, go through a lengthy id process, wheras I need a text sent to my phone with a code. THEN, I need to explain my TECH PROBLEM to billing, so they can then transfer me to tech support, who has another wait. If they cannnot resolve the problem, they will say, are you there? Are you there? and then they will hang-up, knowing all well they could hear you perfectly. You then have to cal again and repeat the same insane process. What happened to wonderful AOL that I had for over 20 years. The day I was MANDATED TO KEEP to purchase Desktop Gold, was the day I started hating AOL and their new tactics of charging for a SERVICE THEY DO NOT SUPPORT OR PROVIDE. I have contacted AOL customer service over 8 times within this year to request assistance, to involve a supervisor and to respectfully request a satisfactory refund. I am STILL WAITING. I called today, because my business email address has an extensive template I utilize for sending my emails to clients. The state of Texas requires that this template contain specific license info. This morning I went to send an email and it has been mysteriously deleted from my account. I paid a web designer to install this information. When I called an waited over 31 minutes, I received a tech who was untrained in this area of expertise and pretended she could not hear me and released the call. What a freaking shame!

   I want to WHY THERE IS NO CLASS ACTION SUIT AGAINST AOL. I am willing to provide any documentation of my claim and refund request.

   **

   I have been contacting AOL for OVER 1 year (open ticket 07256897). I have continually had every problem you can imagine. Slow email sending, cannot open mail, try again, email crashes. Template issues, etc, etc. Each time I call tech support, I must wait a minimum or 10-15 minutes, go through a lengthy id process, wheras I need a text sent to my phone with a code. THEN, I need to explain my TECH PROBLEM to billing, so they can then transfer me to tech support, who has another wait. If they cannnot resolve the problem, they will say, are… more

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9. I am trying to send an email to a group of friends but it say "address problem", won't send, doesn't say what the problem is. I
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   Support Request  ·  Miha responded

   One of our expert technicians can help you out and fix the sending issue. Please call 1-888-265-3733.

10. PROPERLY ASSIST OR Call your customers back WHO PAY FOR SERVICE

    I have been contacting AOL for OVER 1 year (open ticket 07256897). I have continually had every problem you can imagine. Slow email sending, cannot open mail, try again, email crashes. Template issues, etc, etc. Each time I call tech support, I must wait a minimum or 10-15 minutes, go through a lengthy id process, wheras I need a text sent to my phone with a code. THEN, I need to explain my TECH PROBLEM to billing, so they can then transfer me to tech support, who has another wait. If they cannnot resolve the problem, they will say, are you there? Are you there? and then they will hang-up, knowing all well they could hear you perfectly. You then have to cal again and repeat the same insane process. What happened to wonderful AOL that I had for over 20 years. The day I was MANDATED TO KEEP to purchase Desktop Gold, was the day I started hating AOL and their new tactics of charging for a SERVICE THEY DO NOT SUPPORT OR PROVIDE. I have contacted AOL customer service over 8 times within this year to request assistance, to involve a supervisor and to respectfully request a satisfactory refund. I am STILL WAITING. I called today, because my business email address has an extensive template I utilize for sending my emails to clients. The state of Texas requires that this template contain specific license info. This morning I went to send an email and it has been mysteriously deleted from my account. I paid a web designer to install this information. When I called an waited over 31 minutes, I received a tech who was untrained in this area of expertise and pretended she could not hear me and released the call. What a freaking shame!

    I want to know WHY THERE IS NO CLASS ACTION SUIT AGAINST AOL. I am willing to provide any documentation of my claim and refund request.

    K. Hartwell

    I have been contacting AOL for OVER 1 year (open ticket 07256897). I have continually had every problem you can imagine. Slow email sending, cannot open mail, try again, email crashes. Template issues, etc, etc. Each time I call tech support, I must wait a minimum or 10-15 minutes, go through a lengthy id process, wheras I need a text sent to my phone with a code. THEN, I need to explain my TECH PROBLEM to billing, so they can then transfer me to tech support, who has another wait. If they cannnot resolve the problem, they will say, are… more

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11. For crying out loud - stop trying to change how we reply to posts! It was fine the way it was and there's no need to have a pop-up box!

    The original way to reply to posts was fine - we just clicked on "Reply" and posted the reply. There is absolutely no need for the stupid box, especially when the darned thing pops up enabling me to reply to myself. Out with the new, go back to the old! As my daughter has said for years, most often when people come out with what they think is new and improved what it really amounts to is new and fu**ed up. This new method you've come up with to reply to a post is a perfect example of how correct she is.

    The original way to reply to posts was fine - we just clicked on "Reply" and posted the reply. There is absolutely no need for the stupid box, especially when the darned thing pops up enabling me to reply to myself. Out with the new, go back to the old! As my daughter has said for years, most often when people come out with what they think is new and improved what it really amounts to is new and fu**ed up. This new method you've come up with to reply to a post is a perfect example of how correct… more

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12. I shouldn't have to pay for less...

    The message window always pops up too small. I have to widen it to see messages clearly. It’s fine when I stretch it out, left to right, but I wish it would stay that way (my preference). I have to constantly reset it every time I boot up the window. I should be able to set the column widths and have them stay where I set them, permanently. It’s very annoying to have to reset them each time I go to my mailbox.

    The old mailbox version allowed the user to see the sender’s address, and the entire subject, simply by placing the cursor on the address or the subject, before opening the message. This was a convenience that shouldn’t have been eliminated.

    When I try to drag messages to a file, the file box scrolls uncontrollably, even if I widen it to see the full file name. Also, in the old version, the file name would highlight when you placed the cursor on it. This doesn’t happen anymore, so it’s not certain that the user is dragging to the correct file, even though the window pops up, afterwards, telling you what file it’s going into. Again, a nice (common sense) convenience that went away.

    The subsets, ‘New’ and ‘Old’ messages, are useless and unnecessary. Take them out! If it ain’t broke, don’t fix or change it!

    The ‘Mark Unread’ button works only in the Old Message mode. Plus, it doesn’t return the message to bold text like it used to. Again, ‘ain’t broke, don’t fix’.

    Finally, since I’m a paying member, I should have the option to remove the ad box that’s stuck to the right side of the mailbox window. It prevents me from widening the window to its maximum width. Make it a separate window that can be closed and restored at the user's discretion.

    The old version of AOL was intuitive and easy to use. AOL Gold…IS NOT!!! Please fix it or I may reluctantly change to another e-mail provider; which would be a major inconvenience. Thank you!

    The message window always pops up too small. I have to widen it to see messages clearly. It’s fine when I stretch it out, left to right, but I wish it would stay that way (my preference). I have to constantly reset it every time I boot up the window. I should be able to set the column widths and have them stay where I set them, permanently. It’s very annoying to have to reset them each time I go to my mailbox.

    The old mailbox version allowed the user to see the sender’s address, and the entire subject, simply… more

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    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.

    To adjust window size, please follow these steps:

    1. Drag one of the four corners of the mailbox window to your desired size and position.

    2. In the top right corner of the AOL Desktop, click “Window” then choose “Save Window Size and Position” from the drop-down menu.

    Please keep in mind that the setting will not work if the window is set on full screen.

13. Approved emails are now landing in the spam folder and spam is in the approved emails.

    Approved emails are now landing in the spam folder and spam is in the other folder.

    Also, if you delete a few emails, the computers auto deletes ALL OF THEM. FIX THIS OR GIVE ME 98.2 back.

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

14. Fix Netflix site. Keep getting error message.

    Getting error message when trying to log on to Netflix. Please fix.

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    0 comments  ·  General  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733.

15. AOL Desktop Gold feedback page needs to display posting dates

    This post is being made on 2018-08-22; I am on version 11.0.1916.
    I was prompted to provide this feedback because in the process of trying to provide feedback I could not tell whether the other feedback items I could see in various topics were current or not. Not until I chose to delve down into an item someone else posted did I discover that the posting date for the original post and comments were displayed.

    This reflects less than optimal page / functional design, and needs improvement -- even if this is a minor issue, it is a barrier to constructive engagement. FYI, I've been an AOL user since its inception, and involved in computing and software development for ~50 years, so this is not my first rodeo and I have the chops to comment on interface design.

    This post is being made on 2018-08-22; I am on version 11.0.1916.
    I was prompted to provide this feedback because in the process of trying to provide feedback I could not tell whether the other feedback items I could see in various topics were current or not. Not until I chose to delve down into an item someone else posted did I discover that the posting date for the original post and comments were displayed.

    This reflects less than optimal page / functional design, and needs improvement -- even if this is a minor issue, it is a barrier… more

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16. running aol gold only for usa

    running aol gold only for usa is a good idea plus stops alot of international hackers like the ones from north korea and china from getting in to our nations computers this thing called free internet has ended they want the best like aol gold they gotta pay for it thats how it works

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17. EXISTING + LONG TIME ONGOING

    been over 8 months now - this post will probably closed , merge into another that is not related or hidden in some other non pertinent topic -
    1 - Gold still undependable + not working - can not sign in with out multiple attempts ( internet filled with this complaint - welcome screen does not load -
    2 - intrusive , invasive privacy agreement -
    3 - AOL , OATH , VERIZON are extremely untrustworthy - customer unfriendly + do not listen to or care about long time paid consumers -
    4 - chrome browser is inefficient + outdated - warnings about it is currently posted on Ebay + others about doubtful security if using it -
    5 - worst inefficient way to organize favorite on the entire web - total joke ! -
    6 - this forum does not listen to , care about , or take any actions that users all agree are needed -
    7 - amateur + knowledgeable tech support - many techs have a problem with the English language - booting user's computers , reloading gold , creating settings that adversely effect users computers will not cure the problems built into Gold + chrome by second class developers + programmers ! -
    8 - totally biased + outdated news from amateur journalists - trying to control what readers read instead of reporting facts + topics that readers want + deserve -
    9 - email erratic , slow , + fails to load at times
    
    so many posts on this forum all stating these + other problems + no positive actions are being taken - tech support + report a bug have done nothing to alleviate these + other issues in over 8 months now - total disrespect of all your long time paid subscribers -

    been over 8 months now - this post will probably closed , merge into another that is not related or hidden in some other non pertinent topic -
    1 - Gold still undependable + not working - can not sign in with out multiple attempts ( internet filled with this complaint - welcome screen does not load -
    2 - intrusive , invasive privacy agreement -
    3 - AOL , OATH , VERIZON are extremely untrustworthy - customer unfriendly + do not listen to or care about long time paid consumers -
    4 - chrome browser is inefficient + outdated… more

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18. ANOTHER DAY

    going on 18 months with GOLD not operating or operating POORLY - cannot sign in without many multiple attempts - EMAIL NOT working at all - ignorant , biased welcome screen does not load - happens on different computers - ALL other INTERNET functions are operating properly - problems exist only on AOL - calling tech support is completely FUTILE -

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19. Keyboard functions don't work

    Trying to go back and forth no longer works with the keyboard. ALT and the left and right keys don't work. Fix this!!

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    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

20. Your latest updated version did not do a thing to fix my problem.

    Trying to Create a Photo Album and AOL keeps saying error in desktop. I have tried to download the latest version and it said error and did not download.

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    Responded  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.