AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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812 results found
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Looks like I am not the only one!!!!!! For your search: “Your rules cost me most of yesterday, my health and my day today!
Now on my own but after hours ++++ of tech help and a totally incompetent and bone == headed C.S. person who would not transfer me to Tech even though I have paid per month since 1085 for that help! and I was up until 4:30 AM this AM, and would not text me to verify me today to help me to get through the problems I had again today with AOL Gold since I had too many texts over the last 12 hours, with no matter that I would leave for an 8 day trip after tomorrow and needed…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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multiple aol desktop golds
How many computers can have aol desktop gold installed at one time? In other words, can I have more then two aol desktop gold softwares installed on multiple computers? Can I have three or five?
With most software out there, you can have from only one to up to three or five, but this info is nowhere to be found, even on google. AOL chat doesn't know which is weird.
There is no limit on the number of computers you can download and install the AOL Desktop on.
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problems with saving emails on aol - There should be a search bar to put in the file & save on my PC is unclear
Problems with saving emails on AOL:
1. There should be a search bar to allow to go immediately with out having to scroll when very often the email goes into some wrong folder as I am scrolling & if I did not resend to myself before trying to save it to make sure I still have it if it does go into the wrong folder, it is lost.
2. Create a new folder should be at the top not the bottom
3.The option to "Save on my PC" is apparently not what you think it is as explained to…Thank you for sharing your feedback, we will make sure this gets to the appropriate team for review. There are two ways to store your emails in folders. You can either “Save on AOL” and there email folders can be accessed from other computers and devices, or your can use “Save on My PC” and have the mail folders stored locally in the AOL Desktop personal filling cabinet (email folders can be accessed only from the computer where the emails were saved). For more information about this, please check the section titled “Using Mail in the new AOL Desktop Gold” from the following help article: https://help.aol.com/articles/the-new-aol-desktop-using-mail-aim-browsing-the-web
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PROPERLY ASSIST OR Call your customers back WHO PAY FOR SERVICE
I have been contacting AOL for OVER 1 year (open ticket 07256897). I have continually had every problem you can imagine. Slow email sending, cannot open mail, try again, email crashes. Template issues, etc, etc. Each time I call tech support, I must wait a minimum or 10-15 minutes, go through a lengthy id process, wheras I need a text sent to my phone with a code. THEN, I need to explain my TECH PROBLEM to billing, so they can then transfer me to tech support, who has another wait. If they cannnot resolve the problem, they will say, are…
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One of our expert technicians can help you out and fix the sending issue. Please call 1-888-265-3733.
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I have been contacting AOL for OVER 1 year (open ticket 07256897). I have continually had every problem you can imagine. Slow email sending,
I have been contacting AOL for OVER 1 year (open ticket 07256897). I have continually had every problem you can imagine. Slow email sending, cannot open mail, try again, email crashes. Template issues, etc, etc. Each time I call tech support, I must wait a minimum or 10-15 minutes, go through a lengthy id process, wheras I need a text sent to my phone with a code. THEN, I need to explain my TECH PROBLEM to billing, so they can then transfer me to tech support, who has another wait. If they cannnot resolve the problem, they will say, are…
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Excessive ads and liberal-slanted news!!
You've now found a way to post advertising in the white space behind our email? Just another way AOL has found to take up band space to make everything work slower and jam up which is a constant problem. I pay for this service. TAKE AWAY THE UNNECESSARY ADVERTISING!!!!! While you're at it, try to be a little less liberal in your "news reporting". Remember, I pay for this service. I don't pay for your liberal-slanted news or your excessive advertising.
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Approved emails are now landing in the spam folder and spam is in the approved emails.
Approved emails are now landing in the spam folder and spam is in the other folder.
Also, if you delete a few emails, the computers auto deletes ALL OF THEM. FIX THIS OR GIVE ME 98.2 back.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Desktop Gold feedback page needs to display posting dates
This post is being made on 2018-08-22; I am on version 11.0.1916.
I was prompted to provide this feedback because in the process of trying to provide feedback I could not tell whether the other feedback items I could see in various topics were current or not. Not until I chose to delve down into an item someone else posted did I discover that the posting date for the original post and comments were displayed.This reflects less than optimal page / functional design, and needs improvement -- even if this is a minor issue, it is a barrier…
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We have an article dedicated to a variety of password help resolutions to assist you: aol.it/1Emii0C
For immediate assistance, please contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.
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EXISTING + LONG TIME ONGOING
been over 8 months now - this post will probably closed , merge into another that is not related or hidden in some other non pertinent topic -
1 - Gold still undependable + not working - can not sign in with out multiple attempts ( internet filled with this complaint - welcome screen does not load -
2 - intrusive , invasive privacy agreement -
3 - AOL , OATH , VERIZON are extremely untrustworthy - customer unfriendly + do not listen to or care about long time paid consumers -
4 - chrome browser is inefficient + outdated… -
Fix Netflix site. Keep getting error message.
Getting error message when trying to log on to Netflix. Please fix.
Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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For crying out loud - stop trying to change how we reply to posts! It was fine the way it was and there's no need to have a pop-up box!
The original way to reply to posts was fine - we just clicked on "Reply" and posted the reply. There is absolutely no need for the stupid box, especially when the darned thing pops up enabling me to reply to myself. Out with the new, go back to the old! As my daughter has said for years, most often when people come out with what they think is new and improved what it really amounts to is new and fu**ed up. This new method you've come up with to reply to a post is a perfect example of how correct…
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I shouldn't have to pay for less...
The message window always pops up too small. I have to widen it to see messages clearly. It’s fine when I stretch it out, left to right, but I wish it would stay that way (my preference). I have to constantly reset it every time I boot up the window. I should be able to set the column widths and have them stay where I set them, permanently. It’s very annoying to have to reset them each time I go to my mailbox.
The old mailbox version allowed the user to see the sender’s address, and the entire subject, simply…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
To adjust window size, please follow these steps:
1. Drag one of the four corners of the mailbox window to your desired size and position.
2. In the top right corner of the AOL Desktop, click “Window” then choose “Save Window Size and Position” from the drop-down menu.
Please keep in mind that the setting will not work if the window is set on full screen.
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ANOTHER DAY
going on 18 months with GOLD not operating or operating POORLY - cannot sign in without many multiple attempts - EMAIL NOT working at all - ignorant , biased welcome screen does not load - happens on different computers - ALL other INTERNET functions are operating properly - problems exist only on AOL - calling tech support is completely FUTILE -
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Mailbox Not Working 6/29/2026 (Update Fixed at 8:58PM)
Browser works fine. Welcome and Goodbye work. But the email will not load. I have some unread mail in my AOL app and webmail but the desktop client will not show the emails and will not say You've Got Mail. This problem just started today on both my desktop and laptop computers. Is anyone having this same issue tonight?
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running aol gold only for usa
running aol gold only for usa is a good idea plus stops alot of international hackers like the ones from north korea and china from getting in to our nations computers this thing called free internet has ended they want the best like aol gold they gotta pay for it thats how it works
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Your Beta page not working: https://guce.aol.com/consent?trapType=js&error=invalid_request_param_type&state=ZG9uZVVybD1odHRwczovL2JldGEuYW9
Been trying to access the page for half an hour. It comes up and flashes for one second and then the page turns white with no content.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Keyboard functions don't work
Trying to go back and forth no longer works with the keyboard. ALT and the left and right keys don't work. Fix this!!
I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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I am paying for AOL tech support and nobdy anser the phone!!
i have trying since 7 AM calling for my paid service. No one is answering the phone . It is now 3 PM
Total rip-offWe apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please call us at 1-888-265-3733.
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