AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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791 results found
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I am paying for AOL tech support and nobdy anser the phone!!
i have trying since 7 AM calling for my paid service. No one is answering the phone . It is now 3 PM
Total rip-offWe apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please call us at 1-888-265-3733.
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cant verify my microsoft account with aol the microsoft button not working
I am trying to verify my aol account with microsoft. The verify button is not working tried multiple times aol is blocking it.
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windows update took away my aol gold and I pay for my aol account.
Windows update took away my AOL GOLD account and I am trying to get it back. I have paid AOL for years and I want to know why this happened. Please let me know AOL.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Displaying Multiple Pictures Taken Away :(
I want to know WHY displaying multiple pictures on the screen at one time has been taken away? Why is AOL trying SO HARD to push away their subscribers? Who is making these dumb decisions?
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been months + no positive actions from AOL
started early Dec. 2017 - organizing favorites , local news , biased outdated news , poor email performance , URL'S fail to load , links on welcome screen , slow + unfriendly sign on , slow navigation , + overall user unfriendly - it is an AOL problems , happens on different computers + internet providers - tech support has no viable answers - total slap in face to all paid subscribers - why does AOL not listen ? - every comment + vote on this forum falls on deaf non caring AOL ears !!!!!!-
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Your Beta page not working: https://guce.aol.com/consent?trapType=js&error=invalid_request_param_type&state=ZG9uZVVybD1odHRwczovL2JldGEuYW9
Been trying to access the page for half an hour. It comes up and flashes for one second and then the page turns white with no content.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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auto-suggestions
I am told by AOL Help that you cannot edit auto-suggestions on Desktop Gold. That should be fixed. I mistyped an address and it keeps trying to send it to that bad address. I want to delete that auto-suggestion.
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i am using aol gold as my main broswer and i want to change the setting to my browser to be able to "allow sites to set cookies" "always ac
i am trying to using aol gold as my main broswer and i want to change the setting to my browser to be able to "allow sites to set cookies" "always accept cookies" How do i do this?
Go to Edit > Browser settings > Security tab and check the option “Allow
local data to be set”. Changes are saved automatically. -
There are too many problems with AOL Desk Gold.
Everything's messed up. I was trying to save an email under AOL Gold on my PC and the email disappeared
Then I got a pop up Alert message " OOPS something went wrong
Error: 310-ERR-TOO-MANY-REDIRECTS."
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I ALREADY Have A SUBSCRIPTION!!!! WHY ARE YOU BLOCKING MY EMAILS>
WHAT'S WRONG WITH YOU PEOPLE? ARE YOU TRYING TO RUN ALL OF US OFF. I'M PAYING THE CRIMINAL CHARGE FOR TERRIBLE SERVICE AND NOW YOU WANT MORE MONEY, YOU JERKS NEED A BETTER PRODUCT!!!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Have a simple way to report email fraud
Have a simple way to report email fraud from an address which proports to be from AOL. I spent 20 minutes talking to a customer service rep who kept trying to sell me "stuff" instead of taking the fraud info from the email.
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desktop gold software only highlights the line you click on then disappears does not go to the next message.
desktop gold software is not highlighting next line in new mail. only highlights the line you click on then disappears. So when trying to delete messages you have to keep clicking the next message to have the highlight reappear. Please fix this
This has been fixed in the latest version. You should receive an update soon with the fix.
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"move to" for sent emails
when trying to use "move to" for sent emails, the only option is "on my pc". the "on aol" option is gone.
the "on aol" option for any other email is there, sent emails is the only place it is missing now.
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You want to improve "gold"? Start over cause it ain't working
What has happened. Now when I sigh on, there is NO option for a screen name and when I tried to open an email, it took over 6 minutes and it still was not open. I gave up trying after that. You "fix" one thing and break 5 others.
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Downloaded attachments are saved in downloads instead of giving an option to save as a document
When trying to save an attachment in my email, it only gives me an option to download instead of allowing me to save it in documents. It then forces me to save the document again in documents.
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I know that this forum is really paid attention to, but, I've beena AOL subscribers since I first got the internet (I'm 68yoa), probably aro
WHY, why do I get "Oops" (white screen with an error code that does NOTHING to help the solution.) (not my job, mon) with SO many requests.I will give you guys about 2 weeks to figure it out and then I'm gone. Been here since about 1996 but it's really starting to suck. Anyone else will/may/might be better. I don't need a reply, it'll still be the same...(it's your lame butt or the computer's).
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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n companies continue to make changes that I, as a customer have
I have had AOL since 1999. When things work, I generally keep them, but when a company continues to make changes without notifying me, and make changes that make more work to do the same thing, I begin to think that perhaps it's time to make a change. Almost every one of my friends and acquaintances who had AOL have left for these same reasons. As a paying customer/user, I do not want to spend hours trying to make things work because you all decided you had a better idea....ugh. We're NOT all IT people, nor do we want…
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Can't sign on securely - says your security certificate is out of date
Trying to sign in on my laptop says "This Connection is Untrusted - You asked to connect securely to api.login.aol.com. but we can't confirm that the connection is secure due to a problem with the websites security certificate (Cert Date Invalid) Such problems may indicate an attempt to steal your information.
What now???Please give us a call at 1-800-827-6364 and one of our technician will assist.
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ads are making my aol horrible, nothing works except the ads.
Ever since the new sidebare with the double ads began running my AOL has slowed way down. Its almost as bad as the old dial up. We are not happy.. I have had multiple calls with techs and spent several hours trying to resolve the slow speed. nothing has helped.
AOL. needs its own troubleshooter app like System mechanic that users can run on their own to clean up or fix AOL issues.Thank you for bringing this to our attention. Please use the "report a bug" option in the help menu. This will collect extra logging information that we can use to help determine the cause and find a solution to this issue.
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AOL DOWNLOADS
I had to delete AOL because I thought software was corrupted. I've been trying to download AOL Desktop Gold for two days but can't see how to do it without downloading other *. You need to have a site so people can find it and download it easily. Frustrated and ***.
You can always download the software by browsing to Here
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