807 results found

1. I spent 45 minutes on hold with two different people. The first just referred me to another who while trying to help me, dropped the call.

   Hire people that know your software. The person in tech support did not know that your company has stopped separating emails from people in my address book and everyone else. So now, many of my important emails are going to the spam folder.

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   0 comments  ·  General  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

2. I am trying to change two passwords but the email address you're sendng the change is 1 of the 2 and can't access your reply. pls help.
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   0 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   We have an article dedicated to a variety of password help resolutions to assist you: aol.it/1Emii0C

   For immediate assistance, please contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.

3. PROPERLY ASSIST OR Call your customers back WHO PAY FOR SERVICE

   I have been contacting AOL for OVER 1 year (open ticket 07256897). I have continually had every problem you can imagine. Slow email sending, cannot open mail, try again, email crashes. Template issues, etc, etc. Each time I call tech support, I must wait a minimum or 10-15 minutes, go through a lengthy id process, wheras I need a text sent to my phone with a code. THEN, I need to explain my TECH PROBLEM to billing, so they can then transfer me to tech support, who has another wait. If they cannnot resolve the problem, they will say, are you there? Are you there? and then they will hang-up, knowing all well they could hear you perfectly. You then have to cal again and repeat the same insane process. What happened to wonderful AOL that I had for over 20 years. The day I was MANDATED TO KEEP to purchase Desktop Gold, was the day I started hating AOL and their new tactics of charging for a SERVICE THEY DO NOT SUPPORT OR PROVIDE. I have contacted AOL customer service over 8 times within this year to request assistance, to involve a supervisor and to respectfully request a satisfactory refund. I am STILL WAITING. I called today, because my business email address has an extensive template I utilize for sending my emails to clients. The state of Texas requires that this template contain specific license info. This morning I went to send an email and it has been mysteriously deleted from my account. I paid a web designer to install this information. When I called an waited over 31 minutes, I received a tech who was untrained in this area of expertise and pretended she could not hear me and released the call. What a freaking shame!

   I want to know WHY THERE IS NO CLASS ACTION SUIT AGAINST AOL. I am willing to provide any documentation of my claim and refund request.

   K. Hartwell

   I have been contacting AOL for OVER 1 year (open ticket 07256897). I have continually had every problem you can imagine. Slow email sending, cannot open mail, try again, email crashes. Template issues, etc, etc. Each time I call tech support, I must wait a minimum or 10-15 minutes, go through a lengthy id process, wheras I need a text sent to my phone with a code. THEN, I need to explain my TECH PROBLEM to billing, so they can then transfer me to tech support, who has another wait. If they cannnot resolve the problem, they will say, are… more

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   Duplicate  ·  0 comments  ·  Delete…  ·  Admin →

4. I shouldn't have to pay for less...

   The message window always pops up too small. I have to widen it to see messages clearly. It’s fine when I stretch it out, left to right, but I wish it would stay that way (my preference). I have to constantly reset it every time I boot up the window. I should be able to set the column widths and have them stay where I set them, permanently. It’s very annoying to have to reset them each time I go to my mailbox.

   The old mailbox version allowed the user to see the sender’s address, and the entire subject, simply by placing the cursor on the address or the subject, before opening the message. This was a convenience that shouldn’t have been eliminated.

   When I try to drag messages to a file, the file box scrolls uncontrollably, even if I widen it to see the full file name. Also, in the old version, the file name would highlight when you placed the cursor on it. This doesn’t happen anymore, so it’s not certain that the user is dragging to the correct file, even though the window pops up, afterwards, telling you what file it’s going into. Again, a nice (common sense) convenience that went away.

   The subsets, ‘New’ and ‘Old’ messages, are useless and unnecessary. Take them out! If it ain’t broke, don’t fix or change it!

   The ‘Mark Unread’ button works only in the Old Message mode. Plus, it doesn’t return the message to bold text like it used to. Again, ‘ain’t broke, don’t fix’.

   Finally, since I’m a paying member, I should have the option to remove the ad box that’s stuck to the right side of the mailbox window. It prevents me from widening the window to its maximum width. Make it a separate window that can be closed and restored at the user's discretion.

   The old version of AOL was intuitive and easy to use. AOL Gold…IS NOT!!! Please fix it or I may reluctantly change to another e-mail provider; which would be a major inconvenience. Thank you!

   The message window always pops up too small. I have to widen it to see messages clearly. It’s fine when I stretch it out, left to right, but I wish it would stay that way (my preference). I have to constantly reset it every time I boot up the window. I should be able to set the column widths and have them stay where I set them, permanently. It’s very annoying to have to reset them each time I go to my mailbox.

   The old mailbox version allowed the user to see the sender’s address, and the entire subject, simply… more

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   0 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.

   To adjust window size, please follow these steps:

   1. Drag one of the four corners of the mailbox window to your desired size and position.

   2. In the top right corner of the AOL Desktop, click “Window” then choose “Save Window Size and Position” from the drop-down menu.

   Please keep in mind that the setting will not work if the window is set on full screen.

5. I am trying to send an email to a group of friends but it say "address problem", won't send, doesn't say what the problem is. I
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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Miha responded

   One of our expert technicians can help you out and fix the sending issue. Please call 1-888-265-3733.

6. For crying out loud - stop trying to change how we reply to posts! It was fine the way it was and there's no need to have a pop-up box!

   The original way to reply to posts was fine - we just clicked on "Reply" and posted the reply. There is absolutely no need for the stupid box, especially when the darned thing pops up enabling me to reply to myself. Out with the new, go back to the old! As my daughter has said for years, most often when people come out with what they think is new and improved what it really amounts to is new and fu**ed up. This new method you've come up with to reply to a post is a perfect example of how correct she is.

   The original way to reply to posts was fine - we just clicked on "Reply" and posted the reply. There is absolutely no need for the stupid box, especially when the darned thing pops up enabling me to reply to myself. Out with the new, go back to the old! As my daughter has said for years, most often when people come out with what they think is new and improved what it really amounts to is new and fu**ed up. This new method you've come up with to reply to a post is a perfect example of how correct… more

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   Reviewed  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →

7. Approved emails are now landing in the spam folder and spam is in the approved emails.

   Approved emails are now landing in the spam folder and spam is in the other folder.

   Also, if you delete a few emails, the computers auto deletes ALL OF THEM. FIX THIS OR GIVE ME 98.2 back.

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

8. AOL Desktop Gold feedback page needs to display posting dates

   This post is being made on 2018-08-22; I am on version 11.0.1916.
   I was prompted to provide this feedback because in the process of trying to provide feedback I could not tell whether the other feedback items I could see in various topics were current or not. Not until I chose to delve down into an item someone else posted did I discover that the posting date for the original post and comments were displayed.

   This reflects less than optimal page / functional design, and needs improvement -- even if this is a minor issue, it is a barrier to constructive engagement. FYI, I've been an AOL user since its inception, and involved in computing and software development for ~50 years, so this is not my first rodeo and I have the chops to comment on interface design.

   This post is being made on 2018-08-22; I am on version 11.0.1916.
   I was prompted to provide this feedback because in the process of trying to provide feedback I could not tell whether the other feedback items I could see in various topics were current or not. Not until I chose to delve down into an item someone else posted did I discover that the posting date for the original post and comments were displayed.

   This reflects less than optimal page / functional design, and needs improvement -- even if this is a minor issue, it is a barrier… more

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   Reviewed  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →

9. running aol gold only for usa

   running aol gold only for usa is a good idea plus stops alot of international hackers like the ones from north korea and china from getting in to our nations computers this thing called free internet has ended they want the best like aol gold they gotta pay for it thats how it works

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10. ANOTHER DAY

    going on 18 months with GOLD not operating or operating POORLY - cannot sign in without many multiple attempts - EMAIL NOT working at all - ignorant , biased welcome screen does not load - happens on different computers - ALL other INTERNET functions are operating properly - problems exist only on AOL - calling tech support is completely FUTILE -

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11. EXISTING + LONG TIME ONGOING

    been over 8 months now - this post will probably closed , merge into another that is not related or hidden in some other non pertinent topic -
    1 - Gold still undependable + not working - can not sign in with out multiple attempts ( internet filled with this complaint - welcome screen does not load -
    2 - intrusive , invasive privacy agreement -
    3 - AOL , OATH , VERIZON are extremely untrustworthy - customer unfriendly + do not listen to or care about long time paid consumers -
    4 - chrome browser is inefficient + outdated - warnings about it is currently posted on Ebay + others about doubtful security if using it -
    5 - worst inefficient way to organize favorite on the entire web - total joke ! -
    6 - this forum does not listen to , care about , or take any actions that users all agree are needed -
    7 - amateur + knowledgeable tech support - many techs have a problem with the English language - booting user's computers , reloading gold , creating settings that adversely effect users computers will not cure the problems built into Gold + chrome by second class developers + programmers ! -
    8 - totally biased + outdated news from amateur journalists - trying to control what readers read instead of reporting facts + topics that readers want + deserve -
    9 - email erratic , slow , + fails to load at times
    
    so many posts on this forum all stating these + other problems + no positive actions are being taken - tech support + report a bug have done nothing to alleviate these + other issues in over 8 months now - total disrespect of all your long time paid subscribers -

    been over 8 months now - this post will probably closed , merge into another that is not related or hidden in some other non pertinent topic -
    1 - Gold still undependable + not working - can not sign in with out multiple attempts ( internet filled with this complaint - welcome screen does not load -
    2 - intrusive , invasive privacy agreement -
    3 - AOL , OATH , VERIZON are extremely untrustworthy - customer unfriendly + do not listen to or care about long time paid consumers -
    4 - chrome browser is inefficient + outdated… more

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12. Fix Netflix site. Keep getting error message.

    Getting error message when trying to log on to Netflix. Please fix.

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    0 comments  ·  General  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733.

13. I am paying for AOL tech support and nobdy anser the phone!!

    i have trying since 7 AM calling for my paid service. No one is answering the phone . It is now 3 PM
    Total rip-off

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    Please call us at 1-888-265-3733.

14. Mailbox Not Working 6/29/2026 (Update Fixed at 8:58PM)

    Browser works fine. Welcome and Goodbye work. But the email will not load. I have some unread mail in my AOL app and webmail but the desktop client will not show the emails and will not say You've Got Mail. This problem just started today on both my desktop and laptop computers. Is anyone having this same issue tonight?

    63rd ranked

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    0 comments  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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15. cant verify my microsoft account with aol the microsoft button not working

    I am trying to verify my aol account with microsoft. The verify button is not working tried multiple times aol is blocking it.

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16. Your latest updated version did not do a thing to fix my problem.

    Trying to Create a Photo Album and AOL keeps saying error in desktop. I have tried to download the latest version and it said error and did not download.

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    Responded  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.

17. Keyboard functions don't work

    Trying to go back and forth no longer works with the keyboard. ALT and the left and right keys don't work. Fix this!!

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    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

18. Your Beta page not working: https://guce.aol.com/consent?trapType=js&error=invalid_request_param_type&state=ZG9uZVVybD1odHRwczovL2JldGEuYW9

    Been trying to access the page for half an hour. It comes up and flashes for one second and then the page turns white with no content.

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    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

19. auto-suggestions

    I am told by AOL Help that you cannot edit auto-suggestions on Desktop Gold. That should be fixed. I mistyped an address and it keeps trying to send it to that bad address. I want to delete that auto-suggestion.

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20. windows update took away my aol gold and I pay for my aol account.

    Windows update took away my AOL GOLD account and I am trying to get it back. I have paid AOL for years and I want to know why this happened. Please let me know AOL.

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    Support Request  ·  Product Support responded

    Please give us a call at 1-800-827-6364 and one of our technician will assist.