AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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791 results found
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Why have you made :Favoite Places" so complicated? I like that it is alphabetized but it is no longer easy to add a new site.
In the past it was a no brainer to add a favorite place: just click on the heart and voila it was done. Now you have a :procedure that it totally unnecessary and for me who is only vaguely computer literate you have created unnecessary work. I know this comment will elicit a response but is unlikely to effect any change
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How it improve AOL DESKTOP GOLD.....FIX THE PROBLEMS!
I am really getting sick and tired of clicking on something having the computer freeze while AOL DESKTOP decides when to start responding! "You've got Mail" but wait 2 minutes for it to respond and show you what it is, "Can't send now, try another time" yet the **** adds keep popping up. 71 headlines, but more that 1/2 are over a week or more old and don't even try to read someithing from oneof the partners you have to look on 25 pages of ads to find/complete reading the story! I know, I know, you'll merge this some other…
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Unable to Open a .png file attachment
I was sent 2 emails with attachment of .png. file and I was not able to open or read the attachments or files even with Icy remote sharing my computer.
Please fix this problem for me!I would like to have an expert technician investigate this. Please call us at 1-888-265-3733.
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AOL - Create A One page only sign on screen
Set up a single (yes, just one and ONLY one) page sign on screen.
Currently, there is a maximum of seven possible sign on ID's for an account.
Also, asking for an agreement to terms of service each time a feedback is written is unnecessary. I believe that just using aol is an affirmation to accepting TOS every time aol is accessed by a user.
List them vertically, all on one single page. Yes, they will all fit. Pair each one with a blank box underneath the supplied Sign on ID, to allow entry of the password that matches…
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AOL GOLD IS SO SLOW ITS NEAR UNUSABLE
AOL GOLD IS CLUMSY, SLOW, CUMBERSOME, INEFFICIENT AND STILL CONTAINS MANY GLITCHES WHICH SHOULD HAVE BEEN FIXED MANY MONTHS AGO, LIKE LAST YEAR. AOL GOLD LOCKS UP YOUR COMPUTER REQUIRING CONTROL-ALT-DELETE FREQUENTLY. AND, SOMETIMES THE LOCK IS SO COMPLETE THAT EVEN THAT WILL NOT WORK. THE COMPUTER MUST BE OUTRIGHT POWERED OFF AT THE MAIN SWITCH. THAT'S PRETTY BAD. AOL GOLD FREQUENTLY CRASHES THE PROGRAM REQUIRING COMPUTER REBOOT. ITS THE ONLY ONLINE PROGRAM I KNOW OF THAT DOES THIS. IT IS FAR FROM COMPATIBLE WITH WINDOWS 7, VISTA AND OTHERS. ADD TO THIS THOSE IDIOTIC AOL SERIALIZED NEWS STORIES WHICH…
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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my aol desappeared from my computer
unable to get it back. what is happening?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL Gold Revision 11.0.1904 Zoom range constantly changes back to 100% even though I try to keep it at 125% Also, Forward/Back buttons don't
AOL Gold Revision 11.0.1904
Zoom range constantly changes back to 100% even though I try to keep it at 125%
Also, Forward/Back buttons don't work on my mouse, yet it works on all my other browsers, ie: Firefox, Chrome, and Internet Explorer.
I never get any response as to why these problems haven't been resolved!!Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Browser no good. Getting blank pages.
Browser no good. Getting blank pages. This is happening too often with random sites that I try to go to. Many times after trying to access a URL I get a blank white page and the site will not come up. At other times I get a blank black page for seconds, and then a white blank page before the site finally appears.
There is nothing wrong at my end. Do not tell me to clear my browser or call an AOL tech. I do not have this problem when I use the Internet Explorer browser.
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AOL Gold won't display pictures in emails even when box to notify me before opening mail with pix is unchecked.
The AOL Desktop Gold software is not displaying pictures in emails even though I have the "Notify me before opening mail containing pictures" box unchecked. If I reply to the email informing the sender I didn't get the pictures, the sender tells me the pictures are right there in my reply. And if I open the email on mail.aol.com, the pictures are indeed there. Increasingly, there is no reason whatsoever to use the AOL software. It won't do nearly as much as previous versions did and it's full of bugs. I often have trouble even sending, opening, or moving mail…
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cutrrent computer: in messages i can click on references to another location. new computer it doesn't work and message comes with "show imag
. SOMETHING WRONG, spent 49 minutes on phone with your HELP. not solved. And I can't make this feedback site work sensibly either
Go to Edit – Mail Settings – and uncheck “Hide images and disable linked in mail from unknown senders”
If you still encounter issues call us at 1-888-265-3733.
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Product Support, AOL did not pay attention to photo problem
Product Support, AOL responded (then closed comments so I couldn't respond) "You can use drag and drop feature or right click and insert picture". This is correct however try to get the email to leave with a photo in it. It will take a long time and then error message pops up saying try later, no matter how small or how few photos in said email. No matter how many times I try to send it. Photos as attachments will go, but defects the purpose of being able to crop a photo and send it. Two new computers behave the…
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Restore AOL Gold
Restore AOLGold
Make it easier to switch computers and still find AOL Gold. We upgraded to new laptop with Win 10 and now AOL Gold is missing we can't figure out how to get AOL Gold on this computer.Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Better security
I was approached by a person saying they would fix my Desktop gold and they took over my computer and scammed me out of $2000 .I'm filling out fraud forms at my bank today. We closed all accounts and I have a computer man coming today to clean out my computer. This has cost me a lot of monies.
We are truly sorry to hear about your experience, we are not associated with that person. We would like to report this our specialized team internally in order to prevent this from happening again going forward. If possible, can you provide us with the phone number that was used to contact you and any identification details?
Please provide the details via email at aolsupporthelp@aol.com.
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Transferring data
I attempted to copy everything I have in AOL 9.8.0 on my Windows 7 desktop to AOL Gold on my new Windows 10 computer. Everything moved without any problem
except "Mail waiting to be sent." I am told by your tech department that it is not possible. That is hard to accept! My wife has years of writings in "Mail waiting to be sent" that are now useless unless I keep the old computer. I believe AOL should write the code to facilitate this move for its long time customers. This is extremely frustrating for our business, especially… -
Need To Fix This or I'm going to leave AOL
Every time I go to Ebay this is what I get "Failed to load URL https://www.ebay.com/ with error ERRTOOMANY_REDIRECTS (TooManyRedirects)." If this doesn't get fixed I will be looking for a new Internet service. Aol now is HORRIBLE!!! I have been with Aol every since I had a computer which I think was 1998 and I can't understand why it was messed with when it was working fine as it was. What good is it if you can't go to the site you want to go to!!
Thank you for bringing this to our attention. Our product team has investigated. Unfortunately, this is an eBay issue as you can see in their community:
https://community.ebay.com/t5/Technical-Issues/Err-Too-many-redirects/td-p/27276588
From an AOL side you can try clearing the cache from your settings which will restart AOL Desktop Gold, however until the underlying issue is resolved, you will still likely run into the issue sometimes.
Thank you!
AOL Desktop Gold Support -
I am trying to find out how to install the AOL desktop on a new computer but can't connect with tech support.
Answer your phone instead of hanging up on me.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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