791 results found

1. JUST RECEIVED AN EMAIL FROM AOL

   it stated that sign on problems have all been resolved + forum comments are closed - took 6 attempts to sign in just now - enter pass word + nothing happens at all - happens on different computers + isp's - guess email was just another lip service , do nothing response from AOL GOLD - MSN , YAHOO , + all other sign ons are working properly !

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   2 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.

2. Yellow banner telling us to upgrade windows 7

   We have a yellow banner saying "Microsoft has ended support for this version of Windows." extra extra extra.

   I majored in computer networking so I know that this is just microsoft talking to us, but why do we have to be constantly reminded to upgrade windows 7.

   I have no plans to move to either windows 8, windows 10 or windows 11. I don't like any of them. No offense to anyone that does.

   Before we got a popup telling us the same thing, now it's a yellow banner.

   There should be an option to not display this banner so that every time we sign on, we don't see a yellow banner telling us this.

   We have a yellow banner saying "Microsoft has ended support for this version of Windows." extra extra extra.

   I majored in computer networking so I know that this is just microsoft talking to us, but why do we have to be constantly reminded to upgrade windows 7.

   I have no plans to move to either windows 8, windows 10 or windows 11. I don't like any of them. No offense to anyone that does.

   Before we got a popup telling us the same thing, now it's a yellow banner.

   There should be an option to not display this banner so… more

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   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

3. AOL SUPPORT

   I PAY 4 AOL.....NEEDED A TECH TO HELP ME WITH DOWNLOADING AOL TO A NEW COMPUTER BUT THEY DON'T ANSWER THE PHONE.....FORGOT THE PASSWORD & COULDN'T GET ANY HELP WITH THAT !!!!!!!!!!!!!!!!!!!!!! WHAT IN THE **** DO WE PAY U FOR ??????????????????????????????

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   0 comments  ·  Account  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

4. WHY DO I HAVE HALF SCREEN WHEN I AM TRYING TO READ A ARTICLE

   WHY DO I HAVE A HALF SCREEN WHEN I AM TRYING TO READ A ARTICLE PLEASE ANSWER MY QUESTION

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   Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

5. AOL Desktop's Background picture flashing off and on

   I reported this as a "bug" the other day but it's still happening so I figured I'd try this. Whenever I delete or move emails, my AOL downloaded home screen picture flashes black and then comes back on. It sometimes happens too when I use the browser and change sites I am looking at. It doesn't happen on other browsers on my laptop, just AOL Desktop Gold. Don't know if anyone else is experiencing this or not but it's been doing this for several days now.

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   1 comment  ·  General  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

6. All Mail is Spam

   I have reported this as a bug and it has been tackled by "tech Support" ... no help ... ALL of my email is routed to SPAM ...the problem must be on the AOL Server because my alt email is unaffected and AOL.com is also affected,

   ALSO When I open Settings - Mail I get the following inane message: "We see to be having some trouble sending this request. Please wait try again in 5 minutes. Code: Forbidden."

   I have done everything "Tech Support" directed .. no help ...

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.

7. Upgrade for AOL

   My AOL is finally fixed with the upgrade. Originally, they told me to go to keyword UPDATE, click on it and put a program on my computer. When I clicked on that program to load, it sent me an error message and wiped out my AOL Gold login icon. After many calls to tech support, we finally got the upgrade loaded. Here is what FINALLY WORKED: Go into SAFE MODE, I went into Google and typed the following: updates.dektop.aol.com/updates/gm/InstallAOLDesktop.exe After you do this it loads. He took me out of SAFE MODE into regular mode and everything is PERFECT!!! I am having a wine cooler in celebration of the end of a month of misery with AOL!

   My AOL is finally fixed with the upgrade. Originally, they told me to go to keyword UPDATE, click on it and put a program on my computer. When I clicked on that program to load, it sent me an error message and wiped out my AOL Gold login icon. After many calls to tech support, we finally got the upgrade loaded. Here is what FINALLY WORKED: Go into SAFE MODE, I went into Google and typed the following: updates.dektop.aol.com/updates/gm/InstallAOLDesktop.exe After you do this it loads. He took me out of SAFE MODE into regular mode and everything… more

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   Thank you!  ·  0 comments  ·  Browser  ·  Delete…  ·  Admin →

8. Return the option to close mail box

   Return the option to close the mail box, I want close the mail box for another screen names is out of hand to control JUNK MAIL, I try any thing and is like I getting more and more. I unsubscribe were I never subscribe, I block junk mail, and they find the way to send more, they just change the electronic address.

   This is my 4th time that I'm asking help for this matter on feedback and also by phone with technical support

   Please do something, make more indulgent our stay in AOL

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   Reviewed  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →

9. VERY IMPORTANT email photos disappearing when save into a "saved on aol" folder. Why does this happen?

   I have had some extremely important photos sent to me via aol email and have tried to save them in a "saved on aol" folder, only to discover that they are no longer accessible when I try to retrieve them. A short note/description of what the picture may contain appears in writing but no picture/photo. I have lost some extremely important family pics because of this. I am truly frustrated with this and would like to know why it keeps happening. FIX IT....SERIOUSLY !

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   0 comments  ·  Mail  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

10. AOL browser is DOG SLOW WITH EMAIL PHOTOS, PLEASE FIX THIS.

    YOU NEED TO FIX THE BROWSER SO IT DOESN'T TAKE DAYS TO SEND PHOTOS WITHIN AN EMAIL. ALSO, YOU SHOULD HAVE MENTIONED OUT-FRONT THAT 25 MEG IS THE MAX, RATHER THEN AFTER THE FACT, AFTER YOU TAKE CUSTOMERS MONEY.
    THIS IS ALL JUST VERY BASIC BROWSER STUFF AND THE PRIOR AOL 9.8 WAS CORRECT AND MUCH FASTER. nOW, SOMETIMES IT JUST SHUTS DOWN THE PROGRAM ALTOGETHER AND YOU MUST DO A CTL-ALT-DELETE OR REBOOT ENTIRELY AS IT LOCKS UP COMPUTER. THIS MAKES YOU GUYS LOOK LIKE BABOONS, PAID BABOONS. ITS ACTUALLY EAS6 TI FIX, BUT YOU DON'T SEEM TO CARE, BUT ALWAYS CASH YOUR PAYCHECKS. HOW NICE. CALL YOURSELF TECHS? I WOULD BE EMBARRASSED. AMAZING YOU GET AWAY WITH THAT.

    YOU NEED TO FIX THE BROWSER SO IT DOESN'T TAKE DAYS TO SEND PHOTOS WITHIN AN EMAIL. ALSO, YOU SHOULD HAVE MENTIONED OUT-FRONT THAT 25 MEG IS THE MAX, RATHER THEN AFTER THE FACT, AFTER YOU TAKE CUSTOMERS MONEY.
    THIS IS ALL JUST VERY BASIC BROWSER STUFF AND THE PRIOR AOL 9.8 WAS CORRECT AND MUCH FASTER. nOW, SOMETIMES IT JUST SHUTS DOWN THE PROGRAM ALTOGETHER AND YOU MUST DO A CTL-ALT-DELETE OR REBOOT ENTIRELY AS IT LOCKS UP COMPUTER. THIS MAKES YOU GUYS LOOK LIKE BABOONS, PAID BABOONS. ITS ACTUALLY EAS6 TI FIX, BUT YOU DON'T SEEM TO… more

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    Duplicate  ·  0 comments  ·  Browser  ·  Delete…  ·  Admin →

11. The "Read" mailbox icon or the "New" tab doesn't refresh the view.

    The "Read" mailbox icon or the "New" tab doesn't refresh the view.

    The "Read" mailbox icon or the "New" tab doesn't refresh the view to make the mail already read go to the "Old" tab.

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    Anonymous shared this idea · Feb 12, 2018 · Delete…
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    Product Support (Admin, AOL) responded · Feb 12, 2018
    Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.

    So more steps to accomplish simple tasks. As a bonus "loading" forever.

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.

12. Why can’t we access old email on our PCs instead of having to log into AOL Gold?

    I spent over two hours with your techs today trying to make sure that I could download my archived AOL emails to my PC. I have 20 years worth! Only after the full two hours did they finally admit that there was no way to download them on to your PC. You can only access them from inside the desktop software. AOL has effectively taken ******* of thousands of my emails. They’re doing this to everyone. In an age where we’re all the more concerned with our personal privacy, how can AOL justify this? The only possible reason this is happening is so that you continue with your monthly subscription just to have access to past emails. Come on AOL. Do the right thing. Let us download our OWN emails to our OWN PCs. 2018 is about options ... You want to know what your tech told me today? “You can always print your old emails out.” AOL, just how far behind other email providers are you? Do something before it’s too late.

    I spent over two hours with your techs today trying to make sure that I could download my archived AOL emails to my PC. I have 20 years worth! Only after the full two hours did they finally admit that there was no way to download them on to your PC. You can only access them from inside the desktop software. AOL has effectively taken ******* of thousands of my emails. They’re doing this to everyone. In an age where we’re all the more concerned with our personal privacy, how can AOL justify this? The only possible reason this… more

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    1 comment  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.

    To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location where you want to save it, and finally click on Save in the bottom right.

    Please note that you can save one email at a time.

13. Issues caused by latest update 11.0.1916

    UPDATE ISSUES after Revision 11.0.1916 was updated on 8-9-18.  My AOL desktop button would not open AOL this morning, so I spent almost three hours on phone with Tech who re-installed Gold at least 8 times trying to get it working as it did yesterday (in 11.0.1912 toolbar icons and sign at least worked). This was after restoring my computer and doing Windows updates again to no avail.  It still takes a good six clicks to have AOL even open from my desktop icon. This is in addition to everything else that is broken and instead of getting those problems fixed, now more has been broken.

    My toolbar icons now will not stay put no matter what I have tried and many from sites only show as a heart and not their site icon. This was not the case prior to latest update.

    "When" AOL does open there is not only a Welcome Screen (that gets closed out as I never bother to read it any more as it is full of time consuming junk), but three emails that I also have to close out that were never sent. Two don't even have an email address on it and are blank. Trying to send, even to myself does nothing  to get rid of it. Deleting just brings them back on next sign in. Tech could not get rid of those either. 

    After wasting now over 5 hours of my life just today in an attempt to get back what worked yesterday is beyond unacceptable. The Tech told me to add this here to Feedback as AOL reads and takes action. I laughed as there are six pages of icon issues and yet they still exist.

    I have also been asking for this entire time why backward/forward mouse buttons still do not work in Gold like they used to in 9.7. That was supposed to be fixed a year ago and still has not. Everyone who has a problem with what is not working, add your comments/suggestions below in hopes something may get fixed some day without breaking something else in the process. After a year and half of this Gold being forced on us, AOL needs to get their act together and hire Techs who can fix the huge mess that has been created for all AOL Gold users. 

    UPDATE ISSUES after Revision 11.0.1916 was updated on 8-9-18.  My AOL desktop button would not open AOL this morning, so I spent almost three hours on phone with Tech who re-installed Gold at least 8 times trying to get it working as it did yesterday (in 11.0.1912 toolbar icons and sign at least worked). This was after restoring my computer and doing Windows updates again to no avail.  It still takes a good six clicks to have AOL even open from my desktop icon. This is in addition to everything else that is broken and instead of getting those problems fixed, now… more

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    1 comment  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    We apologize for the inconvenience this has caused you. Our engineers are currently investigating the problem caused by the latest update.

    Regarding the issue you are experiencing with the toolbar icons, please follow the steps from the help article below, in order to change the toolbar icons.

    https://help.aol.com/articles/Change-your-toolbar-icons-in-AOL-Desktop-Gold

    The backward and forward mouse options will be available in a future update for the software.

14. get someone to answer the telephone line......

    I am trying to cancel that 30 day free trial but no one will answer the phone so consider this my option to cancel. my time is valuable at 80 tears of age.

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    1 comment  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    For information on canceling your AOL Account, please view our help article “Account Management: Cancel or reactivate your AOL account”: aol.it/1zAXoXh

    There you will find instructions on how to cancel and change information on your account.

15. SAVING an EMAIL

    Evidently the "SAVE" on the bottom border is not working..
    here is the response to me from Product Support ..
    (Why isn't there ONE PLACE to learn all the FEECHURS ?!?!?!

    You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.

    To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location where you want to save it, and finally click on Save in the bottom right.

    Please note that you can save one email at a time.

    Product Support, AOL

    Evidently the "SAVE" on the bottom border is not working..
    here is the response to me from Product Support ..
    (Why isn't there ONE PLACE to learn all the FEECHURS ?!?!?!

    You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.

    To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location… more

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    Reviewed  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →

16. AOL Starts From Scratch Each Day

    Since AOL Gold installed an update on 12/15/20, AOL is so much harder to use. All the info I input in a day is gone after I turn off my computer at night. The next day my Favorites from the Toolbar are gone, my Favorite Places list is gone (many items on it I've saved for years), and I have to log in with ID and Password each time despite indicating I want them both saved and automatically inserted. What's going on? The Toolbar favorites and places are very important to me... One of the main reasons I've stayed with AOL Gold for many years. Why should I continue to pay for email when the other things I like are no longer here?

    Since AOL Gold installed an update on 12/15/20, AOL is so much harder to use. All the info I input in a day is gone after I turn off my computer at night. The next day my Favorites from the Toolbar are gone, my Favorite Places list is gone (many items on it I've saved for years), and I have to log in with ID and Password each time despite indicating I want them both saved and automatically inserted. What's going on? The Toolbar favorites and places are very important to me... One of the main reasons I've stayed with… more

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Please give us a call at 1-800-827-6364 and one of our technician will assist.

17. AOL USELESS TECH SUPPORT + DEAF TO SUBSCRIBERS WISHES !

    all tech support wants to blame problems with gold on users computers - standard scripted solutions , reload gold , restart , clear cache , clear cookies , reset location , + etc. - NONE work to cure problems that are built into gold by AOL by amateur + incompetent programmers - AOL does not listen or do anything about ALL the topics posted on this forum - ignorant of long time paid subscribers - AOL is thumbing their nose at all longtime loyal users !

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    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

18. NOTHING WORKS!

    My default fonts don't hold; everything is SLOW; my mail "marked as unread" doesn't remain in new mail; links take forever to open and sometimes it takes two or three attempts. Nothing about GOLD is better than the old AOL and none of your suggested fixes work. And the techs don't have a clue and I am certainly not going to allow some stranger on the other side of the world have access to my computer. I've been a faithful AOL user since the '80's but I'm convinced AOL doesn't really care about customers. Look at all the complaints listed here. I'm not waiting much longer. If it's not cleaned up and fixed, I'm moving on to another provider.

    My default fonts don't hold; everything is SLOW; my mail "marked as unread" doesn't remain in new mail; links take forever to open and sometimes it takes two or three attempts. Nothing about GOLD is better than the old AOL and none of your suggested fixes work. And the techs don't have a clue and I am certainly not going to allow some stranger on the other side of the world have access to my computer. I've been a faithful AOL user since the '80's but I'm convinced AOL doesn't really care about customers. Look at all the complaints… more

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

19. Screen going black

    SCREENS CHANGING SIZE AND TURNING BLACK:

    I use Desktop Gold as my primary browser. I log onto Gold with the main AOL Gold strip at the top, and the Welcome screen to my left and then also My Favorites screen on my right. Everything seem OK as long as I continue doing something on the desktop or internet, but as soon as I let it go idle for 10-15 minutes or so, my screen goes to sleep(as I do have it set for that feature) but also I start hearing"bubble" type notification sounds in the background. If and when I go to wake my screen a few minutes later the "welcome screen" and the "favorites screen" have decreased in size and moved to the left; and part of the screen, on the right and top has gone black. I might hear another "bubble" type sound and the screens seem to decrease again. The only way I can get back to see the whole screen again is to log out of AOL Gold and log back in again. Then again the screens will again start decreasing and turning black after 10-15 minutes of idle.

    IT DOES NOT SEEM TO BE MY COMPUTER. I HAVE A DELL I HAVE TRIED TO USE OTHER BROWSERS LIKE: FIREFOX, CHROME, MICROSOFT EDGE, INTERNET EXPLORER 11, ETC.

    None of those screens move or turn black after being idle like happens when using AOL Desktop Gold. I have tried to reload the AOL Desktop Gold download, but still have the same problem.

    What can I do?

    SCREENS CHANGING SIZE AND TURNING BLACK:

    I use Desktop Gold as my primary browser. I log onto Gold with the main AOL Gold strip at the top, and the Welcome screen to my left and then also My Favorites screen on my right. Everything seem OK as long as I continue doing something on the desktop or internet, but as soon as I let it go idle for 10-15 minutes or so, my screen goes to sleep(as I do have it set for that feature) but also I start hearing"bubble" type notification sounds in the background. If and when I… more

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    This is something our technicians can help you with. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone

20. Soozy and I just spent about 45 minutes sending mail back and forth from our various screen names .. on 11 and on web mail .... as S

    Steve,

    Soozy and I just spent about 45 minutes sending mail back and forth from our various screen names .. on 11 and on web mail .... as Soozy said. it ain't easy and I agree.

    Trying to check if there is incoming new mail on other SNs is a royal ***.  We have to sign out/sign back in under other SNs.   On 9.8 checking mail on 5 SNs was a breeze:  click on Switch SNs and it would show if you have mail to read AND THEN you could switch or cancel and stay on your usual SN.   Now on 11 you have to logout of one SN and sign on to another just to see if there IS any mail. And if there isn't I've wasted time and then have to sign out of that ID and sign into the third to see if it has new mail.

    I routinely use 3 SNs daily, this, one for business, and one to keep track of PayPal purchases/sales.  This is a ****and takes a heck of a lot more time than 9.8

    I'm still waiting for an OPEN option from the FILE menu (I use that a lot on my business SN to copy a Word file (letter) and paste in the email window.

    And the resize images option as in 9.8 was promised and I'm waiting on this as well.

    Any progress or advice?

    Steve,

    Soozy and I just spent about 45 minutes sending mail back and forth from our various screen names .. on 11 and on web mail .... as Soozy said. it ain't easy and I agree.

    Trying to check if there is incoming new mail on other SNs is a royal ***.  We have to sign out/sign back in under other SNs.   On 9.8 checking mail on 5 SNs was a breeze:  click on Switch SNs and it would show if you have mail to read AND THEN you could switch or cancel and stay on your usual… more

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    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →