AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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799 results found
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All these comments & suggestions are fine. Problem is AOL ignores commenting at all to them. I have had problem downloading "Free McAfee" b
All these comments & suggestions are fine. Problem is AOL ignores commenting at all to them. I have had problem downloading "Free McAfee" (computer cannot) and spelling dictionary saves nothing when "Save To Dictionary" clicked. They have been "Working On It" for months now and ignore commenting when I email or write asking when; etc! Have to call and they cannot help or supply any answer of truth or value. Only thing working consistently is AOL collecting money from us. Welcome Screen for long time also says no local news available. A little AOL customer care (actually shown) would…
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More trouble with sending email
What is this? When I try to email It says "mail failed to send due to error 440:13004".
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Yellow banner telling us to upgrade windows 7
We have a yellow banner saying "Microsoft has ended support for this version of Windows." extra extra extra.
I majored in computer networking so I know that this is just microsoft talking to us, but why do we have to be constantly reminded to upgrade windows 7.
I have no plans to move to either windows 8, windows 10 or windows 11. I don't like any of them. No offense to anyone that does.
Before we got a popup telling us the same thing, now it's a yellow banner.
There should be an option to not display this banner so…
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Spam settings are absolutely garbage. I am getting SPAM sent to me by my own email address explain this AOL?
AOL Spam settings are absolutely garbage. I am getting SPAM sent to me by my own email address, explain this AOL? Your SPAM settings should allow users to manage email addresses as they see fit. What happened to we could easily identify official AOL mail by the colored ICON/ subject line? Now I get Spam from an official looking AOL email address along with my own email address and the Spam controls will not update any new addresses I try to block.
If you are getting spam emails from your own email address you might have been spoofed. There is more info on that here: https://help.aol.com/articles/account-management-identifying-suspicious-activity
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AOL SUPPORT
I PAY 4 AOL.....NEEDED A TECH TO HELP ME WITH DOWNLOADING AOL TO A NEW COMPUTER BUT THEY DON'T ANSWER THE PHONE.....FORGOT THE PASSWORD & COULDN'T GET ANY HELP WITH THAT !!!!!!!!!!!!!!!!!!!!!! WHAT IN THE **** DO WE PAY U FOR ??????????????????????????????
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Screen going black
SCREENS CHANGING SIZE AND TURNING BLACK:
I use Desktop Gold as my primary browser. I log onto Gold with the main AOL Gold strip at the top, and the Welcome screen to my left and then also My Favorites screen on my right. Everything seem OK as long as I continue doing something on the desktop or internet, but as soon as I let it go idle for 10-15 minutes or so, my screen goes to sleep(as I do have it set for that feature) but also I start hearing"bubble" type notification sounds in the background. If and when I…
This is something our technicians can help you with. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
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Why can’t we access old email on our PCs instead of having to log into AOL Gold?
I spent over two hours with your techs today trying to make sure that I could download my archived AOL emails to my PC. I have 20 years worth! Only after the full two hours did they finally admit that there was no way to download them on to your PC. You can only access them from inside the desktop software. AOL has effectively taken ******* of thousands of my emails. They’re doing this to everyone. In an age where we’re all the more concerned with our personal privacy, how can AOL justify this? The only possible reason this…
You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.
To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location where you want to save it, and finally click on Save in the bottom right.
Please note that you can save one email at a time.
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AOL Desktop's Background picture flashing off and on
I reported this as a "bug" the other day but it's still happening so I figured I'd try this. Whenever I delete or move emails, my AOL downloaded home screen picture flashes black and then comes back on. It sometimes happens too when I use the browser and change sites I am looking at. It doesn't happen on other browsers on my laptop, just AOL Desktop Gold. Don't know if anyone else is experiencing this or not but it's been doing this for several days now.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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photos
When will photos be fixed so they can be pasted in the body of email and not as attachments? It used to work fine with Win 7 but no longer in Win 10 despite making photos smaller or cropping. Having an editor in Gold is useless w/o being able to send a photo. Now one photo won't even send, takes forever and then getting error message to try later. I have reported this "bug" for over 6 months and it still doesn't work.
You can use drag and drop feature or right click and insert picture.
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All Mail is Spam
I have reported this as a bug and it has been tackled by "tech Support" ... no help ... ALL of my email is routed to SPAM ...the problem must be on the AOL Server because my alt email is unaffected and AOL.com is also affected,
ALSO When I open Settings - Mail I get the following inane message: "We see to be having some trouble sending this request. Please wait try again in 5 minutes. Code: Forbidden."
I have done everything "Tech Support" directed .. no help ...
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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JUST RECEIVED AN EMAIL FROM AOL
it stated that sign on problems have all been resolved + forum comments are closed - took 6 attempts to sign in just now - enter pass word + nothing happens at all - happens on different computers + isp's - guess email was just another lip service , do nothing response from AOL GOLD - MSN , YAHOO , + all other sign ons are working properly !
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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VERY IMPORTANT email photos disappearing when save into a "saved on aol" folder. Why does this happen?
I have had some extremely important photos sent to me via aol email and have tried to save them in a "saved on aol" folder, only to discover that they are no longer accessible when I try to retrieve them. A short note/description of what the picture may contain appears in writing but no picture/photo. I have lost some extremely important family pics because of this. I am truly frustrated with this and would like to know why it keeps happening. FIX IT....SERIOUSLY !
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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get rid of aol gold & go back to aol 9.8.2
go back to aol 9.8.2, aol gold is a joke, really it is terrible in the way you set it up. lost a lot of good things from aol 9.8.2. where did you get your techs.
color chart is wacky and I sure don't like it
also fonts, I want the aol 9.8.2 fonts back your color chart throw away and bring back aol 9.8.2 color chart.also when i copy a page from a web site and the paste it into the "write" section and then compose as plain text it crams it all together with no separation between…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
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Upgrade for AOL
My AOL is finally fixed with the upgrade. Originally, they told me to go to keyword UPDATE, click on it and put a program on my computer. When I clicked on that program to load, it sent me an error message and wiped out my AOL Gold login icon. After many calls to tech support, we finally got the upgrade loaded. Here is what FINALLY WORKED: Go into SAFE MODE, I went into Google and typed the following: updates.dektop.aol.com/updates/gm/InstallAOLDesktop.exe After you do this it loads. He took me out of SAFE MODE into regular mode and everything…
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RETHINK "NEW" BROWSER FUNCTIONALITY/FEATURE RE. FALSE HISTORY
Desktop Gold Team responded to my issue: Browser/address bar down arrow shows "Search" of sites I NEVER/WOULD search. Told it's a 'new functionality' just released--recent history will show 'the top trending searches from AOL search'--how many searches to an Indiana Funeral Home could warrant it listed in 'top trending searches?' Said 'This is a common feature that all mainstream browsers do.' Really? Why doesn't Microsoft Edge or Google do that--not "mainstream." browsers'? This "feature" could result in someone becoming a suspect in a Crime Investigation or a child/wife/husband wrongly accused of (whatever) because AOL has a "new functionality" that shows…
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NOTHING WORKS!
My default fonts don't hold; everything is SLOW; my mail "marked as unread" doesn't remain in new mail; links take forever to open and sometimes it takes two or three attempts. Nothing about GOLD is better than the old AOL and none of your suggested fixes work. And the techs don't have a clue and I am certainly not going to allow some stranger on the other side of the world have access to my computer. I've been a faithful AOL user since the '80's but I'm convinced AOL doesn't really care about customers. Look at all the complaints…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view to make the mail already read go to the "Old" tab.
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Anonymous shared this idea · Feb 12, 2018 · Delete…
RESPONDED ·
ADMIN
Product Support (Admin, AOL) responded · Feb 12, 2018
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.So more steps to accomplish simple tasks. As a bonus "loading" forever.
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
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Return the option to close mail box
Return the option to close the mail box, I want close the mail box for another screen names is out of hand to control JUNK MAIL, I try any thing and is like I getting more and more. I unsubscribe were I never subscribe, I block junk mail, and they find the way to send more, they just change the electronic address.
This is my 4th time that I'm asking help for this matter on feedback and also by phone with technical support
Please do something, make more indulgent our stay in AOL
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Soozy and I just spent about 45 minutes sending mail back and forth from our various screen names .. on 11 and on web mail .... as S
Steve,
Soozy and I just spent about 45 minutes sending mail back and forth from our various screen names .. on 11 and on web mail .... as Soozy said. it ain't easy and I agree.
Trying to check if there is incoming new mail on other SNs is a royal ***. We have to sign out/sign back in under other SNs. On 9.8 checking mail on 5 SNs was a breeze: click on Switch SNs and it would show if you have mail to read AND THEN you could switch or cancel and stay on your usual…
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Why does AOL Gold no longer tell us where a message has been saved?
DON'T simply say a message has been saved, tell us WHERE it was saved. Between AOL Gold's colossal stupidity or coyness about where a message got saved and Windows' "hovering" feature, I sometimes have to try half a dozen times to put a message where I can retrieve it. And THAT doesn't even BEGIN to address the clutter in my filing cabinet. This problem didn't occur with AOL 9.7, which I think was vastly superior to AOL Gold. Why are we paying for an inferior product full of ****** advertising and no-news "news?"
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