812 results found

1. CompuServe Welcome Screen Not Working

   UPDATE 4/16/26 -- Looks like this issue has been resolved.

   When signing in, the CompuServe Welcome Screen (main menu) doesn't load. Instead there's an error "This site can’t be reached
   Check if there is a typo in webcenters.netscape.compuserve.com.

   If spelling is correct, try running Windows Network Diagnostics.
   DNSPROBEFINISHED_NXDOMAIN"

   It appears "webcenters.netscape.compuserve.com" is no longer a valid site. Perhaps changing the welcome screen to use "https://member.compuserve.com/menu/" would be a good fix

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   Not at all You must login first! Important You must login first! Critical You must login first!

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2. In addition to agreeing with virtually all comments that I saw for improvement please see the following comments.

   There are too many key strokes required on a number of items: 1. The old system allowed the e-mail list to open automatically on sigh on so no strokes were required. 2. The "folders" window opens automatically when the mail window is open. I do not want to see the folders window unless I activate it myself as I used to be able to do. 3. when saving an e-mail there are two boxes that must be closed upon completion. This is one keystroke too many. 4. The search box opens automatically when AOL opens. Please change this so I can have that big search box on my screen only on my direction. 5 I don't see any indication that the system is working when trying to find a web site or do other things. This is a significant problem. 6. You seem to be trying very hard to make us use items that we may not want to such as having the search box automatically load on opening.

   There are too many key strokes required on a number of items: 1. The old system allowed the e-mail list to open automatically on sigh on so no strokes were required. 2. The "folders" window opens automatically when the mail window is open. I do not want to see the folders window unless I activate it myself as I used to be able to do. 3. when saving an e-mail there are two boxes that must be closed upon completion. This is one keystroke too many. 4. The search box opens automatically when AOL opens. Please change this so I… more

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   0 comments  ·  Delete…  ·  Admin →
   Responded  ·  Miha responded

   We appreciate the detailed feedback on the features you would like to be changed and we’ll make sure this gets to the appropriate team for review.

   Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.

3. DRAFT MAIL LOADES MULTIPLE COPIES OF THE SAME DRAFT, AT THE SAME TIME???

   POSTED AUG 1, 2019
   DRAFT EMAIL OPENS MULTIPLE COPIES OF SAME SAVED EMAIL.
   "DRAFT FOLDER: IF YOU ACCIDENTALLY CLICK ON EMAIL "WHICH IS ALREADY OPENED & IS BEING EDITED" IT OPENS "2ND" "UNEDITED VERSION" WHICH FORCES USER TO REVIEW 2 PAGES AND TRY TO FIGURE OUT WHICH ONE IS NEWEST VERSION =
   NEW CLICK SHOULD JUST BRING UP OPENED COPY. WHICH IS ALREADY BEING EDITED.
   IT DOES NOT.
   IT OPENS A SAME EMAIL AGAIN, UNEDITED SAVED VERSION.+ EDITED VERSION. VERY TIME CONSUMING TRYING TO FIGURE OUT WHICH IS WHICH..

   THANK YOU

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   Duplicate  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →

4. chat room

   Every time I go into a chat room after I type a few sentence I get frozen out. I need to go out then back in then it happres again. This happens on both my computers. Any suggetions

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   2 comments  ·  Other  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

5. Unable to sign on to AOL!

   For the first 5 or 6 tries I kept getting a white page with nonsense on it after entering my password and trying to sign on. Something new and bad is happening daily! No improvements that I can see which are listed on your Beta Fixes. Just more and more goes wrong with every passing day. This is way too stressful and to add insult to injury we are paying for all of this nonsense. We need to have the old AOL back!

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   2 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

6. AOLs "MY FAVORITE PLACES" recent change was an immediate BUST, wasn't it?

   The recent change to supposedly improve the "MY FAVORITE PLACES" bookmark list WENT BUST almost immediately. You'd think the AOL Gold tech idiots would have better things to do than experiment with stupid program changes at our time and expense. They spend most of their time sitting there looking busy to otherwise justify their positions and jobs. Amazing they actually think they are in some type of career position at AOL doing stupid kid computer stuff. Idiots. If AOL really wants to "Improve your AOL Desktop Gold experience", there is a whole list of fixes, improvements and additions needed you guys just don't seem to get.

   The recent change to supposedly improve the "MY FAVORITE PLACES" bookmark list WENT BUST almost immediately. You'd think the AOL Gold tech idiots would have better things to do than experiment with stupid program changes at our time and expense. They spend most of their time sitting there looking busy to otherwise justify their positions and jobs. Amazing they actually think they are in some type of career position at AOL doing stupid kid computer stuff. Idiots. If AOL really wants to "Improve your AOL Desktop Gold experience", there is a whole list of fixes, improvements and additions needed you… more

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   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

7. AOL Portfolio Manager Not Working

   Portfolio Manager is not working today. ALL stocks in portfolio show no gains or losses. Portfolio page looks like a very old page. I have checked on two different computers with different IP addresses, so it's not my cookies.

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   Completed  ·  2 comments  ·  Delete…  ·  Admin →

8. More trouble with sending email

   What is this? When I try to email It says "mail failed to send due to error 440:13004".

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   Duplicate  ·  0 comments  ·  Delete…  ·  Admin →

9. Chat rooms Problems

   Have AOL Tech support do there job and support it's been over 5 days and no response, my screen name is stuck in two chat rooms and will not clear. All I am told is we can't fix it or wait for a new update, they can not tell me when that would even happen. This should be a easy fix on there end and I get the round around when I try to ask for help!

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Thank you for reporting this. We will have our engineers investigate the issue. Please send a bug report. To do that, please follow these steps:

   1. Open AOL Desktop Gold.
   2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
   3. Type a short description of the problem, and click Send.

10. How can I delete the AOL Home page - I have had it with 15 pages to get the end of a story - to find nothing like the story.

    How do I delete the AOL News welcome Icon from my homepage? I have had it with scrolling through dozens of pages to try and read a story often to find it had nothing to do with the story heading. I NEVER EVER look at the advertisements - even if I saw something there I wouldn't open it on principle. HOW CAN I DELETE THE NEWS ICON? Has a little house on the Icon. PLEASE SOMEONE ADVISE ME HOW.,

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    Declined  ·  0 comments  ·  News  ·  Delete…  ·  Admin →

11. Yellow banner telling us to upgrade windows 7

    We have a yellow banner saying "Microsoft has ended support for this version of Windows." extra extra extra.

    I majored in computer networking so I know that this is just microsoft talking to us, but why do we have to be constantly reminded to upgrade windows 7.

    I have no plans to move to either windows 8, windows 10 or windows 11. I don't like any of them. No offense to anyone that does.

    Before we got a popup telling us the same thing, now it's a yellow banner.

    There should be an option to not display this banner so that every time we sign on, we don't see a yellow banner telling us this.

    We have a yellow banner saying "Microsoft has ended support for this version of Windows." extra extra extra.

    I majored in computer networking so I know that this is just microsoft talking to us, but why do we have to be constantly reminded to upgrade windows 7.

    I have no plans to move to either windows 8, windows 10 or windows 11. I don't like any of them. No offense to anyone that does.

    Before we got a popup telling us the same thing, now it's a yellow banner.

    There should be an option to not display this banner so… more

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12. All these comments & suggestions are fine. Problem is AOL ignores commenting at all to them. I have had problem downloading "Free McAfee" b

    All these comments & suggestions are fine. Problem is AOL ignores commenting at all to them. I have had problem downloading "Free McAfee" (computer cannot) and spelling dictionary saves nothing when "Save To Dictionary" clicked. They have been "Working On It" for months now and ignore commenting when I email or write asking when; etc! Have to call and they cannot help or supply any answer of truth or value. Only thing working consistently is AOL collecting money from us. Welcome Screen for long time also says no local news available. A little AOL customer care (actually shown) would go a long way but that is a fantasy, not soon to happen; it obviously seems!

    All these comments & suggestions are fine. Problem is AOL ignores commenting at all to them. I have had problem downloading "Free McAfee" (computer cannot) and spelling dictionary saves nothing when "Save To Dictionary" clicked. They have been "Working On It" for months now and ignore commenting when I email or write asking when; etc! Have to call and they cannot help or supply any answer of truth or value. Only thing working consistently is AOL collecting money from us. Welcome Screen for long time also says no local news available. A little AOL customer care (actually shown) would… more

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    Reviewed  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →

13. Spam settings are absolutely garbage. I am getting SPAM sent to me by my own email address explain this AOL?

    AOL Spam settings are absolutely garbage. I am getting SPAM sent to me by my own email address, explain this AOL? Your SPAM settings should allow users to manage email addresses as they see fit. What happened to we could easily identify official AOL mail by the colored ICON/ subject line? Now I get Spam from an official looking AOL email address along with my own email address and the Spam controls will not update any new addresses I try to block.

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    1 comment  ·  Mail  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    If you are getting spam emails from your own email address you might have been spoofed. There is more info on that here: https://help.aol.com/articles/account-management-identifying-suspicious-activity

14. VERY IMPORTANT email photos disappearing when save into a "saved on aol" folder. Why does this happen?

    I have had some extremely important photos sent to me via aol email and have tried to save them in a "saved on aol" folder, only to discover that they are no longer accessible when I try to retrieve them. A short note/description of what the picture may contain appears in writing but no picture/photo. I have lost some extremely important family pics because of this. I am truly frustrated with this and would like to know why it keeps happening. FIX IT....SERIOUSLY !

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    0 comments  ·  Mail  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

15. AOL SUPPORT

    I PAY 4 AOL.....NEEDED A TECH TO HELP ME WITH DOWNLOADING AOL TO A NEW COMPUTER BUT THEY DON'T ANSWER THE PHONE.....FORGOT THE PASSWORD & COULDN'T GET ANY HELP WITH THAT !!!!!!!!!!!!!!!!!!!!!! WHAT IN THE **** DO WE PAY U FOR ??????????????????????????????

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    0 comments  ·  Account  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

16. get rid of aol gold & go back to aol 9.8.2

    go back to aol 9.8.2, aol gold is a joke, really it is terrible in the way you set it up. lost a lot of good things from aol 9.8.2. where did you get your techs.
    color chart is wacky and I sure don't like it
    also fonts, I want the aol 9.8.2 fonts back your color chart throw away and bring back aol 9.8.2 color chart.

    also when i copy a page from a web site and the paste it into the "write" section and then compose as plain text it crams it all together with no separation between sentences and then I have to proof read it then making different paragraphs to make it originally like it was from the web site where I got it from,, time wasted and when you paste it and compose as plain text it should keep it like it was where you copied it from originally.

    also when I have something showing on page with different pages showing that I am working on and then I write an email about something else and try to send it, it then copies what I have showing on page then being sent in my email to the person which I am not intending to do.

    Throw your AOL Gold in the garbage can and bring back aol 9.8.2 immediately. Does your techs know anything about computers and setting them up into a good program, I don't think so as it shows on this aol Gold.

    This aol gold is very frustrating

    also don't want any ads popping up in my emails.

    go back to aol 9.8.2, aol gold is a joke, really it is terrible in the way you set it up. lost a lot of good things from aol 9.8.2. where did you get your techs.
    color chart is wacky and I sure don't like it
    also fonts, I want the aol 9.8.2 fonts back your color chart throw away and bring back aol 9.8.2 color chart.

    also when i copy a page from a web site and the paste it into the "write" section and then compose as plain text it crams it all together with no separation between… more

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    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  Miha responded

    Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.

17. Bring AOL Back to the Desktop with an AOL Linux Operating System

    Bring AOL Back to the Desktop with an AOL Linux Operating System

    I would like to suggest that AOL explore creating an official AOL-branded Linux desktop operating system.

    AOL has a long history of bringing the Internet to everyday computer users. I believe there is an opportunity to bring that same philosophy into the modern Linux desktop market.

    The concept would be an easy-to-use Linux operating system based on Debian or Fedora, customized and branded by AOL. It could provide users with a simple, familiar desktop experience while integrating AOL services directly into the operating system.

    Possible features

    • AOL-branded desktop environment
    • AOL Mail integration
    • AOL News and other AOL services
    • AOL account integration
    • Easy software installation and updates
    • Modern security and privacy features
    • Optional KDE Plasma or GNOME desktop
    • Simple setup designed for people who are not Linux experts
    • Compatibility with older and modern PCs
    • Optional AOL technical and customer support

    Business opportunity

    This could also create new revenue opportunities for AOL through:

    • Premium technical support subscriptions
    • Paid customer and Linux technical support
    • Premium AOL services
    • Enterprise and business support
    • Partnerships with PC manufacturers
    • Pre-installation on affordable computers
    • Optional paid software and services

    AOL would not need to develop an operating system from scratch. Linux already provides the underlying technology, while AOL could focus on creating the user experience, services, branding, support, and ecosystem.

    I believe this could give AOL a unique position in the market: instead of simply being an Internet service and email brand, AOL could once again become a desktop computing platform.

    With Bending Spoons now responsible for AOL, this could also be an opportunity to rethink what AOL can become and introduce the brand to a new generation of computer users.

    I would encourage AOL's product and business leadership to seriously consider this concept.

    AOL Linux could be more than a Linux distribution—it could be a new generation of AOL Desktop.

    Bring AOL Back to the Desktop with an AOL Linux Operating System

    I would like to suggest that AOL explore creating an official AOL-branded Linux desktop operating system.

    AOL has a long history of bringing the Internet to everyday computer users. I believe there is an opportunity to bring that same philosophy into the modern Linux desktop market.

    The concept would be an easy-to-use Linux operating system based on Debian or Fedora, customized and branded by AOL. It could provide users with a simple, familiar desktop experience while integrating AOL services directly into the operating system.

    Possible features

    • … more
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    0 comments  ·  General  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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18. Upgrade for AOL

    My AOL is finally fixed with the upgrade. Originally, they told me to go to keyword UPDATE, click on it and put a program on my computer. When I clicked on that program to load, it sent me an error message and wiped out my AOL Gold login icon. After many calls to tech support, we finally got the upgrade loaded. Here is what FINALLY WORKED: Go into SAFE MODE, I went into Google and typed the following: updates.dektop.aol.com/updates/gm/InstallAOLDesktop.exe After you do this it loads. He took me out of SAFE MODE into regular mode and everything is PERFECT!!! I am having a wine cooler in celebration of the end of a month of misery with AOL!

    My AOL is finally fixed with the upgrade. Originally, they told me to go to keyword UPDATE, click on it and put a program on my computer. When I clicked on that program to load, it sent me an error message and wiped out my AOL Gold login icon. After many calls to tech support, we finally got the upgrade loaded. Here is what FINALLY WORKED: Go into SAFE MODE, I went into Google and typed the following: updates.dektop.aol.com/updates/gm/InstallAOLDesktop.exe After you do this it loads. He took me out of SAFE MODE into regular mode and everything… more

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    Thank you!  ·  0 comments  ·  Browser  ·  Delete…  ·  Admin →

19. All Mail is Spam

    I have reported this as a bug and it has been tackled by "tech Support" ... no help ... ALL of my email is routed to SPAM ...the problem must be on the AOL Server because my alt email is unaffected and AOL.com is also affected,

    ALSO When I open Settings - Mail I get the following inane message: "We see to be having some trouble sending this request. Please wait try again in 5 minutes. Code: Forbidden."

    I have done everything "Tech Support" directed .. no help ...

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.

20. Screen going black

    SCREENS CHANGING SIZE AND TURNING BLACK:

    I use Desktop Gold as my primary browser. I log onto Gold with the main AOL Gold strip at the top, and the Welcome screen to my left and then also My Favorites screen on my right. Everything seem OK as long as I continue doing something on the desktop or internet, but as soon as I let it go idle for 10-15 minutes or so, my screen goes to sleep(as I do have it set for that feature) but also I start hearing"bubble" type notification sounds in the background. If and when I go to wake my screen a few minutes later the "welcome screen" and the "favorites screen" have decreased in size and moved to the left; and part of the screen, on the right and top has gone black. I might hear another "bubble" type sound and the screens seem to decrease again. The only way I can get back to see the whole screen again is to log out of AOL Gold and log back in again. Then again the screens will again start decreasing and turning black after 10-15 minutes of idle.

    IT DOES NOT SEEM TO BE MY COMPUTER. I HAVE A DELL I HAVE TRIED TO USE OTHER BROWSERS LIKE: FIREFOX, CHROME, MICROSOFT EDGE, INTERNET EXPLORER 11, ETC.

    None of those screens move or turn black after being idle like happens when using AOL Desktop Gold. I have tried to reload the AOL Desktop Gold download, but still have the same problem.

    What can I do?

    SCREENS CHANGING SIZE AND TURNING BLACK:

    I use Desktop Gold as my primary browser. I log onto Gold with the main AOL Gold strip at the top, and the Welcome screen to my left and then also My Favorites screen on my right. Everything seem OK as long as I continue doing something on the desktop or internet, but as soon as I let it go idle for 10-15 minutes or so, my screen goes to sleep(as I do have it set for that feature) but also I start hearing"bubble" type notification sounds in the background. If and when I… more

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    This is something our technicians can help you with. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone