AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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807 results found
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chat room
Every time I go into a chat room after I type a few sentence I get frozen out. I need to go out then back in then it happres again. This happens on both my computers. Any suggetions
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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AOL and Win 11 issue.
My AOL email is margetill@aol.com and akknothead@aol.com .
Desktop Gold is not working in Win 11. I have 2 accounts that i use on 2 different computers. Both Win 11. Both are facing the same issue.
Whenever, i signin, after entering my ID and password, i get a message, welcome, you got mail, and thats it. everything freezes. AOL desktop gold does not respond. I only see the blue desktop screen with all the options like file, edit =, mail, read, write etc. But can not click on them. I have to end task the AOL in taskmanager.
Its…I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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HEY, AOL TECHS PLEASE REMOVE THE MICROSOFT.NET FRAMEWORK 4.8 "UPGRADE"JAMMING LINK YOU PUT IN MY AOL GOLD
I'M A PAYING CUSTOMER AND YOU ARE COMMITTING AN ILLEGAL ACT AND BREAKING THE LAW BY JAMMING A PAID FOR PROGRAM AND PRODUCT, BY FORCING, REQUIRING USER TO "CANCEL" THIS AOL POPUP BEFORE THEY CAN CONTINUE OR MOVE ON TO ANY FUNCTION IN THE AOL GOLD PROGRAM. I DIDN'T ASK FOR THIS. i DON'T WANT IT, i WONT USE IT AND AOL IS BEING ILLEGALLY INVASIVE BY ADDING THIS TO ITS CUSTOMER USE REQUIREMENTS.
I EXPECT A BIG FAT CLASS-ACTION LAWSUIT WILL PROBABLY BE COMING TO AOL BECAUSE OF YOUR CRIMINAL, ILLEGAL AND IMMORAL BUSINESS CONDUCT BY FORCING CUSTOMERS TO…
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Chat rooms Problems
Have AOL Tech support do there job and support it's been over 5 days and no response, my screen name is stuck in two chat rooms and will not clear. All I am told is we can't fix it or wait for a new update, they can not tell me when that would even happen. This should be a easy fix on there end and I get the round around when I try to ask for help!
Thank you for reporting this. We will have our engineers investigate the issue. Please send a bug report. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
How can I delete the AOL Home page - I have had it with 15 pages to get the end of a story - to find nothing like the story.
How do I delete the AOL News welcome Icon from my homepage? I have had it with scrolling through dozens of pages to try and read a story often to find it had nothing to do with the story heading. I NEVER EVER look at the advertisements - even if I saw something there I wouldn't open it on principle. HOW CAN I DELETE THE NEWS ICON? Has a little house on the Icon. PLEASE SOMEONE ADVISE ME HOW.,
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Spam settings are absolutely garbage. I am getting SPAM sent to me by my own email address explain this AOL?
AOL Spam settings are absolutely garbage. I am getting SPAM sent to me by my own email address, explain this AOL? Your SPAM settings should allow users to manage email addresses as they see fit. What happened to we could easily identify official AOL mail by the colored ICON/ subject line? Now I get Spam from an official looking AOL email address along with my own email address and the Spam controls will not update any new addresses I try to block.
If you are getting spam emails from your own email address you might have been spoofed. There is more info on that here: https://help.aol.com/articles/account-management-identifying-suspicious-activity
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More trouble with sending email
What is this? When I try to email It says "mail failed to send due to error 440:13004".
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All these comments & suggestions are fine. Problem is AOL ignores commenting at all to them. I have had problem downloading "Free McAfee" b
All these comments & suggestions are fine. Problem is AOL ignores commenting at all to them. I have had problem downloading "Free McAfee" (computer cannot) and spelling dictionary saves nothing when "Save To Dictionary" clicked. They have been "Working On It" for months now and ignore commenting when I email or write asking when; etc! Have to call and they cannot help or supply any answer of truth or value. Only thing working consistently is AOL collecting money from us. Welcome Screen for long time also says no local news available. A little AOL customer care (actually shown) would…
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AOL Portfolio Manager Not Working
Portfolio Manager is not working today. ALL stocks in portfolio show no gains or losses. Portfolio page looks like a very old page. I have checked on two different computers with different IP addresses, so it's not my cookies.
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JUST RECEIVED AN EMAIL FROM AOL
it stated that sign on problems have all been resolved + forum comments are closed - took 6 attempts to sign in just now - enter pass word + nothing happens at all - happens on different computers + isp's - guess email was just another lip service , do nothing response from AOL GOLD - MSN , YAHOO , + all other sign ons are working properly !
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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AOL SUPPORT
I PAY 4 AOL.....NEEDED A TECH TO HELP ME WITH DOWNLOADING AOL TO A NEW COMPUTER BUT THEY DON'T ANSWER THE PHONE.....FORGOT THE PASSWORD & COULDN'T GET ANY HELP WITH THAT !!!!!!!!!!!!!!!!!!!!!! WHAT IN THE **** DO WE PAY U FOR ??????????????????????????????
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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All Mail is Spam
I have reported this as a bug and it has been tackled by "tech Support" ... no help ... ALL of my email is routed to SPAM ...the problem must be on the AOL Server because my alt email is unaffected and AOL.com is also affected,
ALSO When I open Settings - Mail I get the following inane message: "We see to be having some trouble sending this request. Please wait try again in 5 minutes. Code: Forbidden."
I have done everything "Tech Support" directed .. no help ...
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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Yellow banner telling us to upgrade windows 7
We have a yellow banner saying "Microsoft has ended support for this version of Windows." extra extra extra.
I majored in computer networking so I know that this is just microsoft talking to us, but why do we have to be constantly reminded to upgrade windows 7.
I have no plans to move to either windows 8, windows 10 or windows 11. I don't like any of them. No offense to anyone that does.
Before we got a popup telling us the same thing, now it's a yellow banner.
There should be an option to not display this banner so…
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Upgrade for AOL
My AOL is finally fixed with the upgrade. Originally, they told me to go to keyword UPDATE, click on it and put a program on my computer. When I clicked on that program to load, it sent me an error message and wiped out my AOL Gold login icon. After many calls to tech support, we finally got the upgrade loaded. Here is what FINALLY WORKED: Go into SAFE MODE, I went into Google and typed the following: updates.dektop.aol.com/updates/gm/InstallAOLDesktop.exe After you do this it loads. He took me out of SAFE MODE into regular mode and everything…
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get rid of aol gold & go back to aol 9.8.2
go back to aol 9.8.2, aol gold is a joke, really it is terrible in the way you set it up. lost a lot of good things from aol 9.8.2. where did you get your techs.
color chart is wacky and I sure don't like it
also fonts, I want the aol 9.8.2 fonts back your color chart throw away and bring back aol 9.8.2 color chart.also when i copy a page from a web site and the paste it into the "write" section and then compose as plain text it crams it all together with no separation between…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
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photos
When will photos be fixed so they can be pasted in the body of email and not as attachments? It used to work fine with Win 7 but no longer in Win 10 despite making photos smaller or cropping. Having an editor in Gold is useless w/o being able to send a photo. Now one photo won't even send, takes forever and then getting error message to try later. I have reported this "bug" for over 6 months and it still doesn't work.
You can use drag and drop feature or right click and insert picture.
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The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view.
The "Read" mailbox icon or the "New" tab doesn't refresh the view to make the mail already read go to the "Old" tab.
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Anonymous shared this idea · Feb 12, 2018 · Delete…
RESPONDED ·
ADMIN
Product Support (Admin, AOL) responded · Feb 12, 2018
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.So more steps to accomplish simple tasks. As a bonus "loading" forever.
One of our Technical Support agents will be glad to look more into this issue. Please call our team at 1-888-265-3733.
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RETHINK "NEW" BROWSER FUNCTIONALITY/FEATURE RE. FALSE HISTORY
Desktop Gold Team responded to my issue: Browser/address bar down arrow shows "Search" of sites I NEVER/WOULD search. Told it's a 'new functionality' just released--recent history will show 'the top trending searches from AOL search'--how many searches to an Indiana Funeral Home could warrant it listed in 'top trending searches?' Said 'This is a common feature that all mainstream browsers do.' Really? Why doesn't Microsoft Edge or Google do that--not "mainstream." browsers'? This "feature" could result in someone becoming a suspect in a Crime Investigation or a child/wife/husband wrongly accused of (whatever) because AOL has a "new functionality" that shows…
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AOL Desktop's Background picture flashing off and on
I reported this as a "bug" the other day but it's still happening so I figured I'd try this. Whenever I delete or move emails, my AOL downloaded home screen picture flashes black and then comes back on. It sometimes happens too when I use the browser and change sites I am looking at. It doesn't happen on other browsers on my laptop, just AOL Desktop Gold. Don't know if anyone else is experiencing this or not but it's been doing this for several days now.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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VERY IMPORTANT email photos disappearing when save into a "saved on aol" folder. Why does this happen?
I have had some extremely important photos sent to me via aol email and have tried to save them in a "saved on aol" folder, only to discover that they are no longer accessible when I try to retrieve them. A short note/description of what the picture may contain appears in writing but no picture/photo. I have lost some extremely important family pics because of this. I am truly frustrated with this and would like to know why it keeps happening. FIX IT....SERIOUSLY !
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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