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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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758 results found

  1. How do you freeze the stupid new news briefs? Stop trying to "improve" things that work fine.

    How do you freeze the stupid new news briefs? Stop trying to "improve" things that work fine.

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    Reviewed  ·  0 comments  ·  Admin →
  2. Work with Team Viewer please. AOL old kills Team Viewer when trying to access remote via Team Viewer.

    Work with Team Viewer please. AOL old kills Team Viewer when trying to access remote via Team Viewer.

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    0 comments  ·  Browser  ·  Admin →
  3. Stop trying to track my location for your marketing purposes. give me the option

    Sirs, Stop trying to track my location for your marketing purposes. Give me the option. This has changed recently. I do buying in other countries and continents and by showing where I am emailng from, their spam filters block my mail as irrelivent.

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    Reviewed  ·  0 comments  ·  Admin →
  4. 1. Visit MyAccount.aol.com. 2. Click My Services. 3. Click Subscriptions. 4. Click Manage next to the plan you’d like to cancel. 5. Click Ca

    1. Visit MyAccount.aol.com.

    OK   I TRIED TO DO THIS     BUT AFTER I CLICKED  # 4  ALL IT KEEPS DOING IS LOADING   I WAITED FOR OVER 5 MINUTES   AND IT STILL DID NOT LOAD,  SO WHAT IS THE PROBLEM WITH YOUR APP,  SO I STILL CAN NOT CANCEL,  I DID TRY THIS SEVERAL TIMES 
    PLEASE FIX THIS--  MY ACCOUNT PROBLEM

    1. Click My Services.
    2. Click Subscriptions.
    3. Click Manage next to the plan you’d like to cancel.
    4. Click Cancel.

    5. Click Cancel My Billing.

    6. Select a reason for canceling from the drop-down menu.

    7. Click Cancel My Billing.

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    1 comment  ·  General  ·  Admin →

    Try to clear the Footprints and follow the steps again.

    Here’s how:

    a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.

    Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    If you still encounter issues call us at 1-888-265-3733.

  5. When will things work as they used to

    I just wasted over an hour trying to sign into Gold. After the little white box appeared two blue circles would freeze and got message "not responding", yet every other website I tried was no issue.
    I finally wasted more time calling Tech Support and reporting the issue. Other than trying to sell me some check up program I do not need, wanting to reinstall which I had done a short time ago making no difference in all the problems and filing a case number, that was it.
    I again reported my seven carousel icons which are moved…

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    1 comment  ·  Admin →
    Responded  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  6. E Mail messed up

    Why is old mail deleted showing up again! Why are there multiple places we have to go to delete email........it's a waste of time & very time consuming........ Do you stay up all night trying to find more ways to make being an AOL member more difficult than it already is???

    Why is the program running sooooo slow lately??? more problems??

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  7. Why are we not allowed to use any font we have downloaded on our computers in email? Why are we limited to only a few fonts to choose from?

    Why are we not allowed to use any font we have downloaded on our computers in email? Why are we limited to only a few fonts to choose from?

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    AOL Desktop Gold uses fonts that are available by default for most users. Fonts on any specific computer are only on that one computer, meaning, if you were to write an email using a custom font on your computer, it would not be the same font on the computer where a recipient is reading that email which could corrupt the view the sender was expecting.  

  8. Is Your AOL GOLD running slowly? HERE'S THE SOLUTION

    I had problems with AOL Gold. It was running slow, take forever for Welcome Window to open and the same with the email.

    I contacted AOL tech. They took control of my computer and made some changes. Also had me subscribe to System Mechanic.

    Seemed to solve the problem but the next day the same problems.

    I finally found the solution researching on the web. Easy to do. Just follow the directions. I'm no techie. It will also speed up Chrome and all the other browsers. This is easy. Link below.

    I had the problem and I found the solution…

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    Reviewed  ·  0 comments  ·  Admin →
  9. What the **** is going onj?????????

    What the **** is going on AGAIN . My PATIENCE IS RUNNING THIN. Just turned on my computer and see that 9.8.2 is NO LONGER available.
    Three days ago I got the AOL ALERT Msg , about Only using AOL GOLD, (Which is a Piece of *) Then after having to wait over 20 minutes listening to Twangy music, a AOL tech kept saying how SORRY AOL WAS for wait time And Not INFORMING AOL people that a DRASTIC CHANGE WAS BEING MADE. AOL 9.8.2 was NOT BROKEN. Then a day later 9.8.2 was back., NOW 9.8.2 IS GONE

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    Reviewed  ·  0 comments  ·  Admin →
  10. The Desktop Gold is the worst "upgrade" EVER (see below)

    AOL Gold is a disaster! The worst "upgrade" yet! I know you have told us that the "security" is better, but I can't see one single way how that manifests. Actually, there is not one thing in this Desktop Gold that is an improvement over 9.8.2, and in many ways, the software is FAR worse. Here's a detailed list of my complaints:

    1. EVERYTHING you do is slower. Every single action taken. Anything you click on takes longer to pop up than ever before. This applies to clicking on a hot link, on a photo, on your mailbox, on any individual…

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    Responded  ·  Product Support responded

    Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned ( block sender directly from the email window, showing all visited websites and reorder favorites) become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.

    To resolve the slowness and performance issues, please try the troubleshooting solutions below:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    2. Restart the computer. This…

  11. Store emails on our PC rather than on AOl Desktop Gold.

    AOL tech support reinstalled AOL desktop gold on my computer. All of the emails that I had saved under the folder "save on my PC" from August 2017 to present were not there. I have contacted tech multiple time since discovering this issue. Many were not able to understand the problem. The last person understood the problem and told me that the email files were not saved on my PC but rather on AOL Desktop Gold. He believed that the files were still there someplace but that the tech support personnel in his office had no way of knowing…

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  12. AOL Gold. What needs to be changed. What is management thinking?

    The new sign in will not hold your sign on and password even though there is a place for it. It's easier to use google chome and its free!! Simply, It takes too long to get an operator on to cancel aol gold. Why would you want to chase away long term customers. it's difficult to attatch documents, and the 9.8 was user friendly. AOL gold was not well thought out. Is anyone from management listening? Please help!
    thank you. I've never seen a product that does not work..........& try to get a credit on it. If this were a…

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    We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.

    We are not able to replicate the sign in issue. Make sure you have checked the “Save Password” box.

  13. Email groups missing

    I just spent about 90 minutes with AOL tech support to try and fix why all of my email address groups disappeared. I tried to add a new group and AOL had a glitch and logged out. When I logged back in all of my email address groups were missing. I was told by tech support that they could not back up my address groups. I have maybe 60 different groups so I told them I was not a happy camper. Has anyone else had this issue? The tech support guy even installed a newer version of AOL Desktop Gold…

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  14. When will these be finally fixed? We have been waiting a very long time with only promises

    1. Freezing up when trying to open and AOL "not responding"
    2. Double spacing when writing emails
    3. Emails that go out when "send" is clicked and not getting "error, try again" message
    4. Stationary and added features (some animated) that used to be part of 9.7
    5. Ability to send out larger files for photos and videos
    6. Fixing refresh button so that you don't have to do it a dozen times just to refresh once
    7. AOL just signing off for no reason when you are in the middle of doing something, except when you want to sign off and then it freezes
    8. Stop…

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    Duplicate  ·  0 comments  ·  Admin →
  15. On Monday, July 9, I called AOL tech services re: buffering. The Tech, Aeriel, told me that I had to get the OPTIMIZER and that he had to

    On Monday, July 9, I called AOL tech services re: buffering. The Tech, Aeriel, told me that I had to get the OPTIMIZER and that he had to uninstall AOL Gold and Reinstall. I told him NO, last time (with blue aol) all my email folders were lost and it took 6 days to find someone to reinstallo. He said NO, the GOLD had a back and assured me I would not loose anything. Then we got disconnect. When I called back and spoke with Kevin, he could not help and got me to Supervisor, Jessie. She told me that…

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  16. This new [Unsubscribe] next to the From line of the email - why is it there?

    It isn't on every email I receive. Some members of many groups I belong to have it in their emails to me and others don't. Why would I unsubscribe from a private person's email? If this is AOL's way of trying to do the "Do Not Call" list for spammers, isn't it just telling them our email addresses really exist. I learned years ago to NEVER reply to a spam message - isn't that what the unsubscribe would do if a spam message was in with our regular messages?

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  17. STILL NO CONTACT AS WAS PROMISED BY PHONE REP! Still (see below) same problems and nothing done to correct whatsoever! This I pay for. WHY?

    STILL NO CONTACT AS WAS PROMISED BY PHONE REP! Still (see below) same problems and nothing done to correct whatsoever! This I pay for. WHY? Can I please get some help in getting this corrected now and/or contact me if needed to get it done? Waited weeks and called in on several occasions. Get promise's that are broken only; to date! 
     *****@aol.com  &/or HOME PHONE IS ** *** **** 

    From: ****@aol.com
    To: Tester.desktop11@aol.com
    Sent: 2/23/2019 9:52:07 AM Pacific Standard Time
    Subject: AOL Desktop Gold error logs - 11.0.2174 gm

    Somtimes passwords or user names wll save and not be…

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  18. Terms Of Service seems to be selective in AOL Chatrooms

    AOL reestablished the use of REPORT in their chatrooms...and this sometimes results in a chatroom member losing their screen name for repeated violations...HOWEVER, not all TOS violators wind up losing their screen names and are bullying and harrassing other chatroom members in this one particular chatroom -- ROMANCE 60s PLUS LOVE -- several of the regular members brag that they are "protected" and will nevah lose their screen names while some trying to be honest and forthright lose screen names right and left....ARE THERE PROTECTED MEMBERS IN THE CHATROOMS AND IF SO WHY IS THAT SO? DID NOT THINK…

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    Reviewed  ·  2 comments  ·  Other  ·  Admin →
  19. search history

    Suppose you had one or more window tabs open on the aol desktop. It used to be that when you would click the "welcome" tab, the space in which to type a new URL was blank. This is no longer the case. The AOL software would only try to "guess" previously used URLs when I started typing in the URL space. It would really be nice to have the software work this way again, because the software currently automatically puts an already used URL in the URL space, which can be very distracting. If you give me your direct Phone…

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    Reviewed  ·  0 comments  ·  Browser  ·  Admin →
  20. Somthing is wrong with a lot of your setups that you have on gold aol and it is terrible.

    if I have a letter I am writing and I have another page up I am trying to send out it will place this into the letter I am writing, you can't have multiple pages on your screen, it messes up all the time. AOL 9.8.2 never did this, you have really ruined AOL program Go back to AOL 9.8.2 it was great in my book, loved it, I hate this AOL GOLD, looking for another program to replace AOL GOLD so I don't have to deal with your aol gold any longer. Just so terrible, what's so hard…

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    1 comment  ·  Admin →
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