799 results found

1. Your algorithm for screening comments still needs work and could benefit from AI!

   I've gone through several screenings for words I've used in comments! The word or words that caused rejection or challenging were in no way used offensively nor were the word or words in question made known to me. I'm keenly aware and support efforts to try and keep comments constructive. But your words have no value to me when I see others verbally attacking others (this time me) without the sensitivity you seek. I see lots of hateful language but not necessarily an offensive word. So your algorithm is useless for hateful sentencing and offensive and wrongly constricting when comments are appropriate, particularly when taken out of context! ! ! Perhaps you need to explore the value of AI and what benefit your algorithm will have! ! !

   I've gone through several screenings for words I've used in comments! The word or words that caused rejection or challenging were in no way used offensively nor were the word or words in question made known to me. I'm keenly aware and support efforts to try and keep comments constructive. But your words have no value to me when I see others verbally attacking others (this time me) without the sensitivity you seek. I see lots of hateful language but not necessarily an offensive word. So your algorithm is useless for hateful sentencing and offensive and wrongly constricting when comments… more

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →

2. Improve Account Verification

   ACCOUNT VERIFICATION
   Improve your account verification process! I recently bought a new computer, installed AOL Desktop Gold and then you folks wouldn't allow me to use my email and sent me a verification code for security purposes at my recovery Gmail address. I entered the verification code into AOL Desktop Gold and instead of just accepting it and bringing me to my AOL email, a pop up appeared insisting I secure my account and reset my password. What's the point of a verification code to a recovery email address if you're going to force me to reset my password anyway? I didn't want a new password. I called Customer Service and they could do nothing for me and wanted me to reset my password which I had to do . This has created an unnecessary hassle for me this morning. Improve your procedures so they work like everybody's else's -- when you send a verification code to a recovery email address just accept it and let the person into their account.

   ACCOUNT VERIFICATION
   Improve your account verification process! I recently bought a new computer, installed AOL Desktop Gold and then you folks wouldn't allow me to use my email and sent me a verification code for security purposes at my recovery Gmail address. I entered the verification code into AOL Desktop Gold and instead of just accepting it and bringing me to my AOL email, a pop up appeared insisting I secure my account and reset my password. What's the point of a verification code to a recovery email address if you're going to force me to reset my password… more

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →

3. Make it Faster

   I have mentioned this before in a post. This Gold version stinks. It cannot even keep up with my slow typing here on your comment block. I try to delete messages, and it takes way, way, too long to respond. You can improve it by clearing up the slowness, and if you cannot do that, then go back to the most previous version. My confidence level on Gold is lower than on any other application that I use daily. I have been a user for many, many years (and you can look it up if possible), and I have been very happy with the product until now! But you have ruined it with this "Gold" version. Sorry for the negative post, but that is the way I feel about a product that you have ruined!

   I have mentioned this before in a post. This Gold version stinks. It cannot even keep up with my slow typing here on your comment block. I try to delete messages, and it takes way, way, too long to respond. You can improve it by clearing up the slowness, and if you cannot do that, then go back to the most previous version. My confidence level on Gold is lower than on any other application that I use daily. I have been a user for many, many years (and you can look it up if possible), and I have been… more

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Duplicate  ·  0 comments  ·  Delete…  ·  Admin →

4. I can not stop the message "do you want to delete" after trying to delete messages in bulk or single...very tiresome...seems to come and go.

   High

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   3 comments  ·  Delete…  ·  Admin →
   Responded  ·  AdminAOL Desktop Gold Support (Admin, AOL) responded

   In settings, you can click on Mail and then select General. There is a checkbox that controls the delete confirmation. Uncheck that box if you don't want to see that message again.

5. AOL is a major internet piece of ****, news stories run for week, trying to get help is a joke

   AOL is a major internet piece of ****, news stories run for week, trying to get help is a joke can you not be better? I would love to talk to someone who explain all the unpleasent things on aol. SEE my email on aol is not good enough

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  General  ·  Delete…  ·  Admin →

6. user not maintaining a good connection between the aol software and server

   It seems that the aol desktop gold software is not coded right to allow a smooth experience for the user. There is constant freezing for a second or two anytime I try to do anything on the software, from reading email to reading an article to typing feedback.
   A third party browser doesn't have this problem. Things are not always in sync.

   It seems like the servers just can't handle the load. A way to fix that would be to add more server capacity. It could also be the amount of network traffic, but again, adding more capacity to the servers would solve this problem. I don't know if this problem is more of a busy server issue or a bug in the software.

   It seems that the aol desktop gold software is not coded right to allow a smooth experience for the user. There is constant freezing for a second or two anytime I try to do anything on the software, from reading email to reading an article to typing feedback.
   A third party browser doesn't have this problem. Things are not always in sync.

   It seems like the servers just can't handle the load. A way to fix that would be to add more server capacity. It could also be the amount of network traffic, but again, adding more capacity to the… more

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  General  ·  Delete…  ·  Admin →

7. AOL Gold is as terrible as it's been since day 1. It sucks up so much memory, RAM, and resources that it makes both of my computers run ver

   AOL Gold is as terrible as it's been since day 1. It sucks up so much memory, RAM, and resources that it makes both of my computers run very slowly. AOL has been promising to improve it since Day 1, and it never gets better. Every platform that AOL used before Gold worked so much better than this disaster.I'm glad that Verizon sold AOL so maybe the new owners will care enough to improve it.

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  General  ·  Delete…  ·  Admin →

8. aol gold sucks it still locks up daily on both my computers

   get off your gold *** and fix this crasp

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Duplicate  ·  0 comments  ·  General  ·  Delete…  ·  Admin →

9. Just read below of which I TOTALLY agree with

   Just read above / below of which I TOTALLY agree.

   No wonder aol's gone out of business... and that's why you and I are having such great difficulity. Even spell check and full screen doesn't work anymore Chrome works the best and is the ONLY browser that allows me to see my Netflix and Hulu subscriptions. My best advice, instead of complaining to a brick wall, is to "Funk the Dumb stuff", (delicately put) and move on. Customer Service is at an ALL TIME LOW ! Forget trying to e mail them, (it NO longer exists), or for that matter trying to contact them by phone or what ever. With that being said, I'm guessing that since the impending doom of the former TWC, (Time Warner Cable Co.) which is now Spectrum, they've "Thrown-the-towel-in" and unbeknownst to you and me, will soon be in the headlines in National / International news which will announce that Aol has ceased operations as the original pioneers of the Internet as we now know it today.

   I've been a member since 1998 - 99 and I, (as we've both seen), their market share sink into oblivion despite FRANTIC advertising and worthless marketing endeavors.

   They've completely forgotten how to make their product WHOLE through customer service, satisfaction, and reliability.

   Fortunately for them, I'm available yesterday to correct this problem, (and I know their reading this as I type), I will Aol get back on the map but my fee FOR this CEO position will be something they probably wouldn't be able to afford, ($75-90,000 a year...HA!).

   God bless you Aol for your initial contribution and greatness back in the day, but those day's are LONG GONE should you decide not to contact me to straighten out the festering disintegration which so BADLY has destroyed a once loved corporation.

   Sorry to the reader...but I got off on a tangent and I apologize, but it kind of makes sense...Maybe not.

   Just read above / below of which I TOTALLY agree.

   No wonder aol's gone out of business... and that's why you and I are having such great difficulity. Even spell check and full screen doesn't work anymore Chrome works the best and is the ONLY browser that allows me to see my Netflix and Hulu subscriptions. My best advice, instead of complaining to a brick wall, is to "Funk the Dumb stuff", (delicately put) and move on. Customer Service is at an ALL TIME LOW ! Forget trying to e mail them, (it NO longer exists), or for that… more

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

10. desktop gold mail composing.

    On Desktop Gold, when trying to write an email, there are no longer manageable margins. in other words, when typing a line in an email, it keeps going beyond the margins of the email, and when one hits "enter" to go to the next line, one loses sight of the cursor completely, with no means of scrolling to the left. There is no justification whatsoever.
    When I spoke to tech support, they are clueless, saying one must go to full page size to write an email. That is not workable.

    Also, the latest update appears to count words. that is not something most users need or require and should be eliminated.

    I have been a Desktop gold user for decades. This will cause me to unsubscribe. Please respond asap. thank you.

    On Desktop Gold, when trying to write an email, there are no longer manageable margins. in other words, when typing a line in an email, it keeps going beyond the margins of the email, and when one hits "enter" to go to the next line, one loses sight of the cursor completely, with no means of scrolling to the left. There is no justification whatsoever.
    When I spoke to tech support, they are clueless, saying one must go to full page size to write an email. That is not workable.

    Also, the latest update appears to count words. that… more

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    7 comments  ·  Mail  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

11. GOLD SUPPORT

    starting in beginning of Dec. 2017 -

    1- notified support about organizing favorites -
    response - thats the way it is + can not + will not be changed
    2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
    response - reset location , clear cache , cookies , etc . + restart -
    - did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no no response at all - tried many different computers + internet carriers with same resukts , NO LOCAL NEWS - problem is definitely with AOL program+ NOT computer settings !
    3- posted problem here on GOLD suggestion board -
    response - SAME useless scripted suggestion to clear cookies + etc.. suggestion closed with no further votes or comments allowed - problem exist with no correction in sight , going on 6 weeks - multiple contacts with NO helpfull response since
    4- local traffic has not worked for over a month - again on multiple different computers -
    5 - if you are not going to listen to or act on consumer concerns + suggestions why solicit them ?

    paid subscriber for 20 plus years , but not for long ! - total frustration with AOL - msn , yahoo , + etc. much more user friendly with much better support - WHY have local NEWS + traffic when there is NO local content ? - why have favorites that can not be easily + conveniently arranged ? - why charge for a site that has become progressively more user unfriendly + biased ?

    1
    vote
    Vote
    bob k. shared this idea · January 16, 2018 · Delete…
    DUPLICATE · January 16, 2018

    starting in beginning of Dec. 2017 -

    1- notified support about organizing favorites -
    response - thats the way it is + can not + will not be changed
    2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
    response - reset location , clear cache , cookies , etc . + restart -
    - did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no… more

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Duplicate  ·  0 comments  ·  Delete…  ·  Admin →

12. Features need to work!

    FIX SPELL CHECK! Asked until blue in face and nothing done and I am ignored, without response despite several requests! Click on "ADD TO DICTIONARY" and it does not, etc. You eliminated the "Ignore It," option also. This has gone for months without a fix, or rely. Further, for months heard once that you were working on why free McAfee cant be downloaded. How many more months needed to fix this??? Still my computer unprotected and you ignore all requests for update on what is happening! Gold goes down regularly and your firm ignores paying customers. WHY? Mail slow, adds inundate everything even the weather section. The only thing we can count on regularly working is AOL without fail taking my money out of the bank regularly, each month! Wish someone would worry as much about giving customers what they pay for and a product with features we can rely on working consistently! Further when will you start replying with meaning and stop ignoring customer requests for answers; etc?

    FIX SPELL CHECK! Asked until blue in face and nothing done and I am ignored, without response despite several requests! Click on "ADD TO DICTIONARY" and it does not, etc. You eliminated the "Ignore It," option also. This has gone for months without a fix, or rely. Further, for months heard once that you were working on why free McAfee cant be downloaded. How many more months needed to fix this??? Still my computer unprotected and you ignore all requests for update on what is happening! Gold goes down regularly and your firm ignores paying customers. WHY? Mail slow, adds… more

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Account  ·  Delete…  ·  Admin →

13. Menu keeps popping up

    PLEASE FIX THIS BUG!!!!!!!!!!!!!!!!!!!!
    
    This menu box keeps popping up with every click of my mouse...
    (Back, Forward, Refresh, Undo, Redo, Select All, Create Shortcut, View Source, Print, Print Preview, Add to Favorites, Properties, Pop Ups). It is popping up while I am typing this feedback. It is quite annoying. I have to click on another spot on the screen to make it go away and then I have to re-click to try to get to where I was going. This menu sometimes keep popping up, 2-3 times back to back, when I am clicking on another spot on the screen to make it go away -- I have to keep clicking and clicking until it stops long enough for me to continue.
    PLEASE FIX THIS BUG!!!!!!!!!!!!!!!!!!!!

    PLEASE FIX THIS BUG!!!!!!!!!!!!!!!!!!!!
    
    This menu box keeps popping up with every click of my mouse...
    (Back, Forward, Refresh, Undo, Redo, Select All, Create Shortcut, View Source, Print, Print Preview, Add to Favorites, Properties, Pop Ups). It is popping up while I am typing this feedback. It is quite annoying. I have to click on another spot on the screen to make it go away and then I have to re-click to try to get to where I was going. This menu sometimes keep popping up, 2-3 times back to back, when I am clicking on another spot on the… more

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

14. I pay for gold and your service ***

    Trying to solve my mail problem for 1 week and getting no help

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

15. my email is being blocked from people trying to send

    Your service ****

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

16. I do not really expect anything out of this feedback but here it is anyway.For the last 9 days I have been blocked from My AOL account. I ha

    I Can not sign into my AOL account. I have tried and tried to do so with success. I am almost ready to Cancel my AOL account I have had for 20 years or more. You can see if you check from your end that I have had this account a long time. I do not wish to do this but If I can not sign into the account, i have no other Ideas. I have tried everything even to changing my Pass word. I try and the Help desk sends me a code word via telephone. This has been tried 4 times and when I enter the code it says it is an un valid code. ****, I have been bald headed for 40 years or more but I am almost ready to pull out the little hair I still have. HELP ME DAMIT>>>>

    I Can not sign into my AOL account. I have tried and tried to do so with success. I am almost ready to Cancel my AOL account I have had for 20 years or more. You can see if you check from your end that I have had this account a long time. I do not wish to do this but If I can not sign into the account, i have no other Ideas. I have tried everything even to changing my Pass word. I try and the Help desk sends me a code word via telephone. This has been… more

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Account  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-800-827-6364.

17. AOL Gold May 2019 crashes every 5 minutes

    AOL Gold 11.0.2285 in Windows 7 now (since May 2019) crashes every 5 minutes trying to read mail.

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

18. stop conning the public and help them . It took me 5 hours 6 telephone calls just trying to reset my pass word in two days .....and now i u

    some thing new to Verizon . honest .Be fair and Honest with your subscribers . stop trying to con them into buying anti this and athat programs ............you PUSH by virtue of you selling protection

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

19. AOL GOLD IS REALLY BAD NEWS ON SO MANY LEVELS...

    REALLY BAD NEWS FROM ALL THOSE CHINESE TECHS WHO ARE TRYING TO REPAIR AND FIX REMNANTS OF AOL 9.8 WHICH WAS NOT INCLUDED IN THE OATH PURCHASE. SO, NOW THEY ARE EMBARRASSED TRYING TO CATCH UP AND MAKE SOME SORT OF APPEARANCE. REALLY SAD AND DUMB, AND WE PAY FOR THIS?

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

20. Tech support and the attitude that they have and just hang up on you when they cannot figure out how to fix a problem

    Having a problem with the Masque Texas Holdem poker game loading and the tech that was working ( KEN)with me to try and find out why the game was intermittent and sometimes load and others wouldn't and after messing with it for about 45 minutes and he couldn't figure out what the problem your TECH KEN HUNG UP THE PHONE ON ME AND WE COULDN'T GET THE PROBLEM FIXED AND THIS IS THE MESSAGE I HAVE FOR YOU: IF THIS IS THE WAY THAT YOU ARE GOING TO DO BUSINESS IN A WAY I AM GLAD FOR YOU THAT YOU ARE KEEPING UP WITH THE WAY AOL DID BUSINESS, CAN'T FIX THE PROBLEM OR A SOLUTION FOR SOMEONE ELSE TO HELP WITH THE PROBLEM JUST TO **** WITH THE CUSTOMER AND JUST HANG UP ON THEM. THAT IS THE SAME POLICY AOL HAD. CAN'T FIX IT HANG UP AND TO **** WITH THE CUSTOMER. THE ATTITUDE IS THE SAME ALSO. I HAVE BEEN WITH AOL FOR ABOUT 20 + YEARS AND I GUESS THAT I WILL NOT BE WITH YOU THAT LONG, YOUR ATTITUDE IS JUST LIKE AOL AND LIVE WITH IT. I WILL MAKE SURE THAT I WILL LET MY FRIENDS KNOW THAT NOTHING HAS CHANGED AND THAT YOU ARE JUST STAYING IN LINE WITH AOL, CAN'T FIX IT JUST HANG UP THEY CANNOT TALK TO TALK WITH THE SAME PERSON AND THE ALIAS THEY USE YOU WILL NEVER FIND THEM AGAIN. I WOULD LIKE TO SAY "WISH YOU THE BEST" BUT THAT IS IMPOSSIBLE SINCE YOU ARE IN LINE WITH AOL. If the people that you have in tech support, they are like the ones that all they did for AOL was answer the phone and try and talk you out of talking to tech. maybe you should get the ones in your tech. support and let them answer the phone and put the one answering the phone in the tech. support dept.

    Having a problem with the Masque Texas Holdem poker game loading and the tech that was working ( KEN)with me to try and find out why the game was intermittent and sometimes load and others wouldn't and after messing with it for about 45 minutes and he couldn't figure out what the problem your TECH KEN HUNG UP THE PHONE ON ME AND WE COULDN'T GET THE PROBLEM FIXED AND THIS IS THE MESSAGE I HAVE FOR YOU: IF THIS IS THE WAY THAT YOU ARE GOING TO DO BUSINESS IN A WAY I AM GLAD FOR YOU THAT YOU… more

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.