793 results found

1. user not maintaining a good connection between the aol software and server

   It seems that the aol desktop gold software is not coded right to allow a smooth experience for the user. There is constant freezing for a second or two anytime I try to do anything on the software, from reading email to reading an article to typing feedback.
   A third party browser doesn't have this problem. Things are not always in sync.

   It seems like the servers just can't handle the load. A way to fix that would be to add more server capacity. It could also be the amount of network traffic, but again, adding more capacity to the servers would solve this problem. I don't know if this problem is more of a busy server issue or a bug in the software.

   It seems that the aol desktop gold software is not coded right to allow a smooth experience for the user. There is constant freezing for a second or two anytime I try to do anything on the software, from reading email to reading an article to typing feedback.
   A third party browser doesn't have this problem. Things are not always in sync.

   It seems like the servers just can't handle the load. A way to fix that would be to add more server capacity. It could also be the amount of network traffic, but again, adding more capacity to the… more

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   Reviewed  ·  0 comments  ·  General  ·  Delete…  ·  Admin →

2. Improve Account Verification

   ACCOUNT VERIFICATION
   Improve your account verification process! I recently bought a new computer, installed AOL Desktop Gold and then you folks wouldn't allow me to use my email and sent me a verification code for security purposes at my recovery Gmail address. I entered the verification code into AOL Desktop Gold and instead of just accepting it and bringing me to my AOL email, a pop up appeared insisting I secure my account and reset my password. What's the point of a verification code to a recovery email address if you're going to force me to reset my password anyway? I didn't want a new password. I called Customer Service and they could do nothing for me and wanted me to reset my password which I had to do . This has created an unnecessary hassle for me this morning. Improve your procedures so they work like everybody's else's -- when you send a verification code to a recovery email address just accept it and let the person into their account.

   ACCOUNT VERIFICATION
   Improve your account verification process! I recently bought a new computer, installed AOL Desktop Gold and then you folks wouldn't allow me to use my email and sent me a verification code for security purposes at my recovery Gmail address. I entered the verification code into AOL Desktop Gold and instead of just accepting it and bringing me to my AOL email, a pop up appeared insisting I secure my account and reset my password. What's the point of a verification code to a recovery email address if you're going to force me to reset my password… more

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   Reviewed  ·  0 comments  ·  Mail  ·  Delete…  ·  Admin →

3. Just read below of which I TOTALLY agree with

   Just read above / below of which I TOTALLY agree.

   No wonder aol's gone out of business... and that's why you and I are having such great difficulity. Even spell check and full screen doesn't work anymore Chrome works the best and is the ONLY browser that allows me to see my Netflix and Hulu subscriptions. My best advice, instead of complaining to a brick wall, is to "Funk the Dumb stuff", (delicately put) and move on. Customer Service is at an ALL TIME LOW ! Forget trying to e mail them, (it NO longer exists), or for that matter trying to contact them by phone or what ever. With that being said, I'm guessing that since the impending doom of the former TWC, (Time Warner Cable Co.) which is now Spectrum, they've "Thrown-the-towel-in" and unbeknownst to you and me, will soon be in the headlines in National / International news which will announce that Aol has ceased operations as the original pioneers of the Internet as we now know it today.

   I've been a member since 1998 - 99 and I, (as we've both seen), their market share sink into oblivion despite FRANTIC advertising and worthless marketing endeavors.

   They've completely forgotten how to make their product WHOLE through customer service, satisfaction, and reliability.

   Fortunately for them, I'm available yesterday to correct this problem, (and I know their reading this as I type), I will Aol get back on the map but my fee FOR this CEO position will be something they probably wouldn't be able to afford, ($75-90,000 a year...HA!).

   God bless you Aol for your initial contribution and greatness back in the day, but those day's are LONG GONE should you decide not to contact me to straighten out the festering disintegration which so BADLY has destroyed a once loved corporation.

   Sorry to the reader...but I got off on a tangent and I apologize, but it kind of makes sense...Maybe not.

   Just read above / below of which I TOTALLY agree.

   No wonder aol's gone out of business... and that's why you and I are having such great difficulity. Even spell check and full screen doesn't work anymore Chrome works the best and is the ONLY browser that allows me to see my Netflix and Hulu subscriptions. My best advice, instead of complaining to a brick wall, is to "Funk the Dumb stuff", (delicately put) and move on. Customer Service is at an ALL TIME LOW ! Forget trying to e mail them, (it NO longer exists), or for that… more

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   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

4. I can not stop the message "do you want to delete" after trying to delete messages in bulk or single...very tiresome...seems to come and go.

   High

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   3 comments  ·  Delete…  ·  Admin →
   Responded  ·  AdminAOL Desktop Gold Support (Admin, AOL) responded

   In settings, you can click on Mail and then select General. There is a checkbox that controls the delete confirmation. Uncheck that box if you don't want to see that message again.

5. AOL Gold is as terrible as it's been since day 1. It sucks up so much memory, RAM, and resources that it makes both of my computers run ver

   AOL Gold is as terrible as it's been since day 1. It sucks up so much memory, RAM, and resources that it makes both of my computers run very slowly. AOL has been promising to improve it since Day 1, and it never gets better. Every platform that AOL used before Gold worked so much better than this disaster.I'm glad that Verizon sold AOL so maybe the new owners will care enough to improve it.

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   Reviewed  ·  0 comments  ·  General  ·  Delete…  ·  Admin →

6. Features need to work!

   FIX SPELL CHECK! Asked until blue in face and nothing done and I am ignored, without response despite several requests! Click on "ADD TO DICTIONARY" and it does not, etc. You eliminated the "Ignore It," option also. This has gone for months without a fix, or rely. Further, for months heard once that you were working on why free McAfee cant be downloaded. How many more months needed to fix this??? Still my computer unprotected and you ignore all requests for update on what is happening! Gold goes down regularly and your firm ignores paying customers. WHY? Mail slow, adds inundate everything even the weather section. The only thing we can count on regularly working is AOL without fail taking my money out of the bank regularly, each month! Wish someone would worry as much about giving customers what they pay for and a product with features we can rely on working consistently! Further when will you start replying with meaning and stop ignoring customer requests for answers; etc?

   FIX SPELL CHECK! Asked until blue in face and nothing done and I am ignored, without response despite several requests! Click on "ADD TO DICTIONARY" and it does not, etc. You eliminated the "Ignore It," option also. This has gone for months without a fix, or rely. Further, for months heard once that you were working on why free McAfee cant be downloaded. How many more months needed to fix this??? Still my computer unprotected and you ignore all requests for update on what is happening! Gold goes down regularly and your firm ignores paying customers. WHY? Mail slow, adds… more

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   Reviewed  ·  0 comments  ·  Account  ·  Delete…  ·  Admin →

7. Menu keeps popping up

   PLEASE FIX THIS BUG!!!!!!!!!!!!!!!!!!!!
   
   This menu box keeps popping up with every click of my mouse...
   (Back, Forward, Refresh, Undo, Redo, Select All, Create Shortcut, View Source, Print, Print Preview, Add to Favorites, Properties, Pop Ups). It is popping up while I am typing this feedback. It is quite annoying. I have to click on another spot on the screen to make it go away and then I have to re-click to try to get to where I was going. This menu sometimes keep popping up, 2-3 times back to back, when I am clicking on another spot on the screen to make it go away -- I have to keep clicking and clicking until it stops long enough for me to continue.
   PLEASE FIX THIS BUG!!!!!!!!!!!!!!!!!!!!

   PLEASE FIX THIS BUG!!!!!!!!!!!!!!!!!!!!
   
   This menu box keeps popping up with every click of my mouse...
   (Back, Forward, Refresh, Undo, Redo, Select All, Create Shortcut, View Source, Print, Print Preview, Add to Favorites, Properties, Pop Ups). It is popping up while I am typing this feedback. It is quite annoying. I have to click on another spot on the screen to make it go away and then I have to re-click to try to get to where I was going. This menu sometimes keep popping up, 2-3 times back to back, when I am clicking on another spot on the… more

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

8. Make it Faster

   I have mentioned this before in a post. This Gold version stinks. It cannot even keep up with my slow typing here on your comment block. I try to delete messages, and it takes way, way, too long to respond. You can improve it by clearing up the slowness, and if you cannot do that, then go back to the most previous version. My confidence level on Gold is lower than on any other application that I use daily. I have been a user for many, many years (and you can look it up if possible), and I have been very happy with the product until now! But you have ruined it with this "Gold" version. Sorry for the negative post, but that is the way I feel about a product that you have ruined!

   I have mentioned this before in a post. This Gold version stinks. It cannot even keep up with my slow typing here on your comment block. I try to delete messages, and it takes way, way, too long to respond. You can improve it by clearing up the slowness, and if you cannot do that, then go back to the most previous version. My confidence level on Gold is lower than on any other application that I use daily. I have been a user for many, many years (and you can look it up if possible), and I have been… more

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   Duplicate  ·  0 comments  ·  Delete…  ·  Admin →

9. GOLD SUPPORT

   starting in beginning of Dec. 2017 -

   1- notified support about organizing favorites -
   response - thats the way it is + can not + will not be changed
   2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
   response - reset location , clear cache , cookies , etc . + restart -
   - did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no no response at all - tried many different computers + internet carriers with same resukts , NO LOCAL NEWS - problem is definitely with AOL program+ NOT computer settings !
   3- posted problem here on GOLD suggestion board -
   response - SAME useless scripted suggestion to clear cookies + etc.. suggestion closed with no further votes or comments allowed - problem exist with no correction in sight , going on 6 weeks - multiple contacts with NO helpfull response since
   4- local traffic has not worked for over a month - again on multiple different computers -
   5 - if you are not going to listen to or act on consumer concerns + suggestions why solicit them ?

   paid subscriber for 20 plus years , but not for long ! - total frustration with AOL - msn , yahoo , + etc. much more user friendly with much better support - WHY have local NEWS + traffic when there is NO local content ? - why have favorites that can not be easily + conveniently arranged ? - why charge for a site that has become progressively more user unfriendly + biased ?

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   bob k. shared this idea · January 16, 2018 · Delete…
   DUPLICATE · January 16, 2018

   starting in beginning of Dec. 2017 -

   1- notified support about organizing favorites -
   response - thats the way it is + can not + will not be changed
   2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
   response - reset location , clear cache , cookies , etc . + restart -
   - did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no… more

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   Duplicate  ·  0 comments  ·  Delete…  ·  Admin →

10. I pay for gold and your service ***

    Trying to solve my mail problem for 1 week and getting no help

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    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

11. my email is being blocked from people trying to send

    Your service ****

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    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

12. I do not really expect anything out of this feedback but here it is anyway.For the last 9 days I have been blocked from My AOL account. I ha

    I Can not sign into my AOL account. I have tried and tried to do so with success. I am almost ready to Cancel my AOL account I have had for 20 years or more. You can see if you check from your end that I have had this account a long time. I do not wish to do this but If I can not sign into the account, i have no other Ideas. I have tried everything even to changing my Pass word. I try and the Help desk sends me a code word via telephone. This has been tried 4 times and when I enter the code it says it is an un valid code. ****, I have been bald headed for 40 years or more but I am almost ready to pull out the little hair I still have. HELP ME DAMIT>>>>

    I Can not sign into my AOL account. I have tried and tried to do so with success. I am almost ready to Cancel my AOL account I have had for 20 years or more. You can see if you check from your end that I have had this account a long time. I do not wish to do this but If I can not sign into the account, i have no other Ideas. I have tried everything even to changing my Pass word. I try and the Help desk sends me a code word via telephone. This has been… more

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    0 comments  ·  Account  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-800-827-6364.

13. AOL GOLD IS REALLY BAD NEWS ON SO MANY LEVELS...

    REALLY BAD NEWS FROM ALL THOSE CHINESE TECHS WHO ARE TRYING TO REPAIR AND FIX REMNANTS OF AOL 9.8 WHICH WAS NOT INCLUDED IN THE OATH PURCHASE. SO, NOW THEY ARE EMBARRASSED TRYING TO CATCH UP AND MAKE SOME SORT OF APPEARANCE. REALLY SAD AND DUMB, AND WE PAY FOR THIS?

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    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

14. favorites

    when i do a search in the Favorites due not being able to find the site listed in my favorites, which is rather long, it displays the site i want but doesn't show where the site is listed in my Favorites so i have to manually find it and move the site to where i want it listed. it would be great if when we search is to go right to where it is listed so we know exactly where it is listed. i have a lot of major favorites, i.e., truck issues, DAV, Bills, and a lot of sites listed under those. sometimes when AOL saves them they go where they were not supposed to even though i try to save them under a major favorite that applies. i love being able to save the favorites by date so i can always go and restore back to find something that i may have deleted by mistake earlier.

    when i do a search in the Favorites due not being able to find the site listed in my favorites, which is rather long, it displays the site i want but doesn't show where the site is listed in my Favorites so i have to manually find it and move the site to where i want it listed. it would be great if when we search is to go right to where it is listed so we know exactly where it is listed. i have a lot of major favorites, i.e., truck issues, DAV, Bills, and a lot of sites… more

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15. You can start by answering your phones. I've been on hold now for 21 min.to Tech. Have problems with Comp check up. Pay for it and it will n

    You can start by answering your phones. I've been on hold for 23 min. now trying to get Tech support.

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    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.

    For comprehensive AOL Computer Checkup online help, check out our help article: https://help.aol.com/articles/aol-computer-checkup-features-and-benefits or contact technical support at 1-888-847-3541.

16. Trying doing a decent job of keeping the web site correct

    Do your job

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17. AOL Gold May 2019 crashes every 5 minutes

    AOL Gold 11.0.2285 in Windows 7 now (since May 2019) crashes every 5 minutes trying to read mail.

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    1 comment  ·  Mail  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

18. FIX AOL GOLD. IF I KNEW HOW, I'D HAVE YOUR JOB.

    AOL GOLD IS PROBLEMATIC WHENEVER AND WHEREVER I USE IT, REGARDLESS OF THE TYPE OR BRAND COMPUTER. AOL GOLD PROBLEMATIC STATE IS MOST CONTINUALLY ACKNOWLEDGED BY AOL TECH SUPPORT THROUGHOUT THE WORLD. I HAVE USED AOL GOLD IN DIFFERENT CITIES, STATES AND COUNTRIES WITH CONNECTION SPEEDS FROM 0.25 MBS TO OVER 50 MBS AND IT MAKES NO DIFFERENCE. AOL GOLD HAS BUILT-IN FLAWS AND INCONSISTENCIES MAKING IT ONE OF THE WORST AND USER UNFRIENDLY ONLINE PROGRAMS IN EXISTENCE. SADLY, THIS ALL HAPPENED AFTER THE VERIZON ACQUISITION AND THE RECONFIGURATION OF THE AOL PROGRAM INTO "AOL DESKTOP GOLD". IT HAS NOW BECOME ONE OF THE MOST WIDELY CRITICIZED AND DISDAINED PROGRAMS AVAILABLE FOR PURCHASE. THE FREE VERSION OF AOL MAIL IS ACTUALLY A MUCH MORE STABLE AND CONSISTENT PRODUCT. THE REALLY SAD PART OF THIS SCENARIO IS THAT AOL TECHS WILL SIMPLY MAKE A SELF-SERVING CASE TO GET AROUND CORRECTING THE MANY AOL GOLD INHERENT PROBLEMS AND DEFICIENCIES. JUST READ THE PLETHORA AND STEADY FLOW OF COMPLAINTS IN THIS FEEDBACK SECTION REGARDING "AOL DESKTOP GOLD" PROGRAM PROBLEMS. AOL MAKING YEARS-LONG AND ONGOING EXCUSES FOR A DEFECTIVE PRODUCT ONLY CREATES AND ACHIEVES CUSTOMER CONTEMPT FOR A PRODUCT THEY PAY FOR.

    AOL GOLD IS PROBLEMATIC WHENEVER AND WHEREVER I USE IT, REGARDLESS OF THE TYPE OR BRAND COMPUTER. AOL GOLD PROBLEMATIC STATE IS MOST CONTINUALLY ACKNOWLEDGED BY AOL TECH SUPPORT THROUGHOUT THE WORLD. I HAVE USED AOL GOLD IN DIFFERENT CITIES, STATES AND COUNTRIES WITH CONNECTION SPEEDS FROM 0.25 MBS TO OVER 50 MBS AND IT MAKES NO DIFFERENCE. AOL GOLD HAS BUILT-IN FLAWS AND INCONSISTENCIES MAKING IT ONE OF THE WORST AND USER UNFRIENDLY ONLINE PROGRAMS IN EXISTENCE. SADLY, THIS ALL HAPPENED AFTER THE VERIZON ACQUISITION AND THE RECONFIGURATION OF THE AOL PROGRAM INTO "AOL DESKTOP GOLD". IT HAS… more

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19. Ask Ex-Tech. employee, Brent to stop calling asking for personal Info.

    Brent, your EX. Tech. employee is calling AOL customers and trying to get personal Info. and his wife/girlfriend is in on it also.

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20. Advantis ads

    I was just TRYING to do the IQ quiz on Trend Chaser. I gave up because those damned ads kept swirling aournd on the bottom corner. When I was taking those types of tests years ago, I do not remember having to put up with those things while trying to think. I don't know tho in the **** thinks this **** up.

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    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →