AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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799 results found
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GOLD support is Totally INCOMPETENT + UNCARING
starting in beginning of Dec. 2017 -
1- notified support about organizing favorites -
response - thats the way it is + can not + will not be changed
2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
response - reset location , clear cache , cookies , etc . + restart -
- did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no… -
AOL is a major internet piece of ****, news stories run for week, trying to get help is a joke
AOL is a major internet piece of ****, news stories run for week, trying to get help is a joke can you not be better? I would love to talk to someone who explain all the unpleasent things on aol. SEE my email on aol is not good enough
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In settings, you can click on Mail and then select General. There is a checkbox that controls the delete confirmation. Uncheck that box if you don't want to see that message again.
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aol gold sucks it still locks up daily on both my computers
get off your gold *** and fix this crasp
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Improve Account Verification
ACCOUNT VERIFICATION
Improve your account verification process! I recently bought a new computer, installed AOL Desktop Gold and then you folks wouldn't allow me to use my email and sent me a verification code for security purposes at my recovery Gmail address. I entered the verification code into AOL Desktop Gold and instead of just accepting it and bringing me to my AOL email, a pop up appeared insisting I secure my account and reset my password. What's the point of a verification code to a recovery email address if you're going to force me to reset my password… -
Features need to work!
FIX SPELL CHECK! Asked until blue in face and nothing done and I am ignored, without response despite several requests! Click on "ADD TO DICTIONARY" and it does not, etc. You eliminated the "Ignore It," option also. This has gone for months without a fix, or rely. Further, for months heard once that you were working on why free McAfee cant be downloaded. How many more months needed to fix this??? Still my computer unprotected and you ignore all requests for update on what is happening! Gold goes down regularly and your firm ignores paying customers. WHY? Mail slow, adds…
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Just read below of which I TOTALLY agree with
Just read above / below of which I TOTALLY agree.
No wonder aol's gone out of business... and that's why you and I are having such great difficulity. Even spell check and full screen doesn't work anymore Chrome works the best and is the ONLY browser that allows me to see my Netflix and Hulu subscriptions. My best advice, instead of complaining to a brick wall, is to "Funk the Dumb stuff", (delicately put) and move on. Customer Service is at an ALL TIME LOW ! Forget trying to e mail them, (it NO longer exists), or for that…
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Menu keeps popping up
PLEASE FIX THIS BUG!!!!!!!!!!!!!!!!!!!!
This menu box keeps popping up with every click of my mouse...
(Back, Forward, Refresh, Undo, Redo, Select All, Create Shortcut, View Source, Print, Print Preview, Add to Favorites, Properties, Pop Ups). It is popping up while I am typing this feedback. It is quite annoying. I have to click on another spot on the screen to make it go away and then I have to re-click to try to get to where I was going. This menu sometimes keep popping up, 2-3 times back to back, when I am clicking on another spot on the…Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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I am so disgusted withy o ur service. I plan to discontinue it as soon as humanly possible. I spent 45 minutes trying to delte screen nam
Start again. Your service has gone downhill at an unbelieveable pace. I can't wait to abandon AOL. Virtually nothing works. Tried to delete a few screen names, and after 45 minutes simply gave up/ Improve my experience with AOL...............at this point I don't know where to begin.
Let me put you in touch with one of our technicians to check if they can help you out. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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Make it Faster
I have mentioned this before in a post. This Gold version stinks. It cannot even keep up with my slow typing here on your comment block. I try to delete messages, and it takes way, way, too long to respond. You can improve it by clearing up the slowness, and if you cannot do that, then go back to the most previous version. My confidence level on Gold is lower than on any other application that I use daily. I have been a user for many, many years (and you can look it up if possible), and I have been…
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AOL Gold is as terrible as it's been since day 1. It sucks up so much memory, RAM, and resources that it makes both of my computers run ver
AOL Gold is as terrible as it's been since day 1. It sucks up so much memory, RAM, and resources that it makes both of my computers run very slowly. AOL has been promising to improve it since Day 1, and it never gets better. Every platform that AOL used before Gold worked so much better than this disaster.I'm glad that Verizon sold AOL so maybe the new owners will care enough to improve it.
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AOL GOLD IS REALLY BAD NEWS ON SO MANY LEVELS...
REALLY BAD NEWS FROM ALL THOSE CHINESE TECHS WHO ARE TRYING TO REPAIR AND FIX REMNANTS OF AOL 9.8 WHICH WAS NOT INCLUDED IN THE OATH PURCHASE. SO, NOW THEY ARE EMBARRASSED TRYING TO CATCH UP AND MAKE SOME SORT OF APPEARANCE. REALLY SAD AND DUMB, AND WE PAY FOR THIS?
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GOLD SUPPORT
starting in beginning of Dec. 2017 -
1- notified support about organizing favorites -
response - thats the way it is + can not + will not be changed
2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
response - reset location , clear cache , cookies , etc . + restart -
- did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no… -
something broken between AOL Desktop Gold and Facebook
In the past few days when I go to Facebook from inside my AOL software, I type in my email and password and the reCAPTCHA comes up and takes me through all kinds of loops before it says "try again". For 17 times!!! When it finally does accept what I'm doing, it takes me right back to the Facebook login screen and when I reinput the info, I'm sent right back to the reCAPTCHA. Is that something broken on the AOL side or the FACEBOOK side? If I come out of AOL and go in straight from Edge, I…
33rd ranked -
I pay for gold and your service ***
Trying to solve my mail problem for 1 week and getting no help
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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my email is being blocked from people trying to send
Your service ****
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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AOL Gold May 2019 crashes every 5 minutes
AOL Gold 11.0.2285 in Windows 7 now (since May 2019) crashes every 5 minutes trying to read mail.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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You can start by answering your phones. I've been on hold now for 21 min.to Tech. Have problems with Comp check up. Pay for it and it will n
You can start by answering your phones. I've been on hold for 23 min. now trying to get Tech support.
We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.
For comprehensive AOL Computer Checkup online help, check out our help article: https://help.aol.com/articles/aol-computer-checkup-features-and-benefits or contact technical support at 1-888-847-3541.
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Advantis ads
I was just TRYING to do the IQ quiz on Trend Chaser. I gave up because those damned ads kept swirling aournd on the bottom corner. When I was taking those types of tests years ago, I do not remember having to put up with those things while trying to think. I don't know tho in the **** thinks this **** up.
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I do not really expect anything out of this feedback but here it is anyway.For the last 9 days I have been blocked from My AOL account. I ha
I Can not sign into my AOL account. I have tried and tried to do so with success. I am almost ready to Cancel my AOL account I have had for 20 years or more. You can see if you check from your end that I have had this account a long time. I do not wish to do this but If I can not sign into the account, i have no other Ideas. I have tried everything even to changing my Pass word. I try and the Help desk sends me a code word via telephone. This has been…
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-800-827-6364.
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