758 results found

1. HELLO... I HAVE BEEN IN RECEIPT OF A TERMS OF SERVICE NOTIFICATION IN THE PAST FEW WEEKS AND HAVE A COMMENT OR SUGGESTION FOR YA'LL TO CONS

   HELLO...

   I HAVE BEEN IN RECEIPT OF A TERMS OF SERVICE NOTIFICATION IN THE PAST FEW WEEKS AND HAVE A COMMENT OR SUGGESTION FOR YA'LL TO CONSIDER...

   WHILE I UNDERSTAND THERE ARE RULES TO FOLLOW IN CHAT ROOMS MANY TIMES ARGUMENTS ARE HEATED AND CAN TURN UGLY....I TRY NOT TO US INAPPROPRIATE LANGUAGE BUT IN ANY EVENT WHEN I GET A TOS THERE IS A LINK AT THE BOTTOM OF THE BRIEF EMAIL BUT IT CANNOT BE OPENED....

   IS THIS A LINK TO SHOW US WHAT WE SAID WRONG TO GET THE TOS???

   OLD AOL WOULD ALWAYS HAVE A LINE SHOWING US WHAT WAS SAID TO BRING ABOUT THE TOS NOTIFICATION, AND I THINK OATH SHOULD DO THE SAME...

   IF THERE IS A TRICK TO OPENING THE LINK AT THE BOTTOM OF THE TOS EMAIL PLEASE PROVIDE INSTRUCTIONS ON HOW TO OPEN IT SO WE HAVE A CHANCE TO CORRECT WHAT WE MAY HAVE DONE AGAINST THE RULES.

   THANKS IN ADVANCE.

   HELLO...

   I HAVE BEEN IN RECEIPT OF A TERMS OF SERVICE NOTIFICATION IN THE PAST FEW WEEKS AND HAVE A COMMENT OR SUGGESTION FOR YA'LL TO CONSIDER...

   WHILE I UNDERSTAND THERE ARE RULES TO FOLLOW IN CHAT ROOMS MANY TIMES ARGUMENTS ARE HEATED AND CAN TURN UGLY....I TRY NOT TO US INAPPROPRIATE LANGUAGE BUT IN ANY EVENT WHEN I GET A TOS THERE IS A LINK AT THE BOTTOM OF THE BRIEF EMAIL BUT IT CANNOT BE OPENED....

   IS THIS A LINK TO SHOW US WHAT WE SAID WRONG TO GET THE TOS???

   OLD AOL WOULD ALWAYS HAVE A LINE… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Account  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

2. Fix My aol??????

   This is day 6 with out My AOL which I pay for This is what I get when I try to log on Uh oh
   You must meet certain age requirements to be able to perform this action.

   Please visit our Help Center for more information.Uh oh
   You must meet certain age requirements to be able to perform this action.

   Please visit our Help Center for more information.Uh oh
   You must meet certain age requirements to be able to perform this action.

   Please visit our Help Center for more information.Uh oh
   You must meet certain age requirements to be able to perform this action.

   Please visit our Help Center for more information.Uh oh
   You must meet certain age requirements to be able to perform this action.

   Please visit our Help Center for more information.Uh oh
   You must meet certain age requirements to be able to perform this action.

   Please visit our Help Center for more information.

   This is day 6 with out My AOL which I pay for This is what I get when I try to log on Uh oh
   You must meet certain age requirements to be able to perform this action.

   Please visit our Help Center for more information.Uh oh
   You must meet certain age requirements to be able to perform this action.

   Please visit our Help Center for more information.Uh oh
   You must meet certain age requirements to be able to perform this action.

   Please visit our Help Center for more information.Uh oh
   You must meet certain age requirements to be able… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

3. No way to cancel an email upload. A totally new problem

   I am attempting to send files to my boss, I have multiple emails to send. I was in the process of sending one and decided I'd put the rest in my 'waiting to be sent' folder and each time I tried the mail started sending instead of going into the folder. Which resulted in 2 emails trying to be sent at the same time. There is NO cancel upload button anymore which resulted in both emails being sent at the same time. And with no way to cancel the second email from going, I ended up with Err35 message twice. So here I am once again trying to email important files to my boss and I have multiple Err35 messages, There are just too many problems with this version of aol. Bring back the ability to cancel sending an email, bring back the refresh button that will actually work, bring back the ability to list email by date or subject or sender name without having to look at all mail in all names in either date, subject or name. I have to completely sign out of aol, close it out and try again to get my mail the way it should be. Its so frustrating to work with this version. I'm so done with this garbage you call gold.

   I am attempting to send files to my boss, I have multiple emails to send. I was in the process of sending one and decided I'd put the rest in my 'waiting to be sent' folder and each time I tried the mail started sending instead of going into the folder. Which resulted in 2 emails trying to be sent at the same time. There is NO cancel upload button anymore which resulted in both emails being sent at the same time. And with no way to cancel the second email from going, I ended up with Err35 message… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Thank you for reaching out to us, we will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.

   Once you click on “Send Now” after composing the email, there is no way to cancel the action. If you want to save your email and send it later, you can click on “Send Later” and retrieve the email from the Drafts folder.

4. Unusual AOL problems the last couple of days.

   Has anyone else experienced unusual difficulty with AOL the last couple of days? Here's what's been going with my aol: 1) I take steps to save an email to a new folder. The email does not show anywhere in the new or old or deleted sections, but the new file folder with the saved email is not showing up in the saved area or anywhere else. 2) I wrote an email and clicked to send it. It doesn't send. I give it a few minutes and then click send again. It doesn't send this time either, and doesn't give me the 'you can only send one at a time' message. I wait a few more minutes, then try to save it; no response; tried to 'send later,' no response. AND though I can click on all aol icons, read my mail, visit sites, it's as if this one email is frozen & I can't do anything with it - not even close it or delete it.

   Has anyone else experienced unusual difficulty with AOL the last couple of days? Here's what's been going with my aol: 1) I take steps to save an email to a new folder. The email does not show anywhere in the new or old or deleted sections, but the new file folder with the saved email is not showing up in the saved area or anywhere else. 2) I wrote an email and clicked to send it. It doesn't send. I give it a few minutes and then click send again. It doesn't send this time either, and doesn't give me… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

5. when highlighting my email to read the new features to delete, spam

   When I am trying to read my email the new features on the highlight email, delete, spam, are causing me to delete my email by accident. This feature does not help, Let the person delete on their own

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  3 comments  ·  Delete…  ·  Admin →

6. AOL + OATH

   completely lack integrity , professionalism , + can not be trusted to service their customers - 99% of all topics posted on this forum have not been addressed at all - trying to force biased , inaccurate , + controlling views on long time paying subscribers -

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

7. Does anyone at AOL read the COMMENTS?

   It is hard to believe, that AOL has become **** For three weeks, every time I turned on my computer, I was alerted that AIM as of Dec 15 was NO LONGER AVAILABLE. It kept going till Jan 2nd. Now four days ago, I get a AOL ALERT, that I can only use AOL GOLD. No notice, no nothing. Then waiting 40 minutes to speak with a AOL tech and listening to the twangy music, I am told " SORRY"
   What ever Team worked on AOL GOLD have to be FIRED. They are Incompetent. There are so many issues with AOL GOLD it is hard to believe, that No One saw what was coming, FROM PAYING CUSTOMERS. OUTRAGE.
   Screen size is tooooooo big. My Favorites, putting things in alphabetical order is HORRIBLE. PLUS, I cannot Move them, to where i want them. They are locked in. But being told by the AOL tech that the reason for AOL GOLD, was for Security from Hackers, is NUTS.
   9.8.2 could have and should have been Upgraded for security.
   This Whole mess, is Not getting better, it is just making Paying AOL customers, ANGRY and Disappointed.
   AOL should send out a letter to inform AOL customers.
   Not sneak up and change without notice a former great 9.8.2.

   It is hard to believe, that AOL has become **** For three weeks, every time I turned on my computer, I was alerted that AIM as of Dec 15 was NO LONGER AVAILABLE. It kept going till Jan 2nd. Now four days ago, I get a AOL ALERT, that I can only use AOL GOLD. No notice, no nothing. Then waiting 40 minutes to speak with a AOL tech and listening to the twangy music, I am told " SORRY"
   What ever Team worked on AOL GOLD have to be FIRED. They are Incompetent. There are so many issues… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

8. FIX AOL GOLD. IF I KNEW HOW, I'D HAVE YOUR JOB.

   AOL GOLD IS PROBLEMATIC WHENEVER AND WHEREVER I USE IT, REGARDLESS OF THE TYPE OR BRAND COMPUTER. AOL GOLD PROBLEMATIC STATE IS MOST CONTINUALLY ACKNOWLEDGED BY AOL TECH SUPPORT THROUGHOUT THE WORLD. I HAVE USED AOL GOLD IN DIFFERENT CITIES, STATES AND COUNTRIES WITH CONNECTION SPEEDS FROM 0.25 MBS TO OVER 50 MBS AND IT MAKES NO DIFFERENCE. AOL GOLD HAS BUILT-IN FLAWS AND INCONSISTENCIES MAKING IT ONE OF THE WORST AND USER UNFRIENDLY ONLINE PROGRAMS IN EXISTENCE. SADLY, THIS ALL HAPPENED AFTER THE VERIZON ACQUISITION AND THE RECONFIGURATION OF THE AOL PROGRAM INTO "AOL DESKTOP GOLD". IT HAS NOW BECOME ONE OF THE MOST WIDELY CRITICIZED AND DISDAINED PROGRAMS AVAILABLE FOR PURCHASE. THE FREE VERSION OF AOL MAIL IS ACTUALLY A MUCH MORE STABLE AND CONSISTENT PRODUCT. THE REALLY SAD PART OF THIS SCENARIO IS THAT AOL TECHS WILL SIMPLY MAKE A SELF-SERVING CASE TO GET AROUND CORRECTING THE MANY AOL GOLD INHERENT PROBLEMS AND DEFICIENCIES. JUST READ THE PLETHORA AND STEADY FLOW OF COMPLAINTS IN THIS FEEDBACK SECTION REGARDING "AOL DESKTOP GOLD" PROGRAM PROBLEMS. AOL MAKING YEARS-LONG AND ONGOING EXCUSES FOR A DEFECTIVE PRODUCT ONLY CREATES AND ACHIEVES CUSTOMER CONTEMPT FOR A PRODUCT THEY PAY FOR.

   AOL GOLD IS PROBLEMATIC WHENEVER AND WHEREVER I USE IT, REGARDLESS OF THE TYPE OR BRAND COMPUTER. AOL GOLD PROBLEMATIC STATE IS MOST CONTINUALLY ACKNOWLEDGED BY AOL TECH SUPPORT THROUGHOUT THE WORLD. I HAVE USED AOL GOLD IN DIFFERENT CITIES, STATES AND COUNTRIES WITH CONNECTION SPEEDS FROM 0.25 MBS TO OVER 50 MBS AND IT MAKES NO DIFFERENCE. AOL GOLD HAS BUILT-IN FLAWS AND INCONSISTENCIES MAKING IT ONE OF THE WORST AND USER UNFRIENDLY ONLINE PROGRAMS IN EXISTENCE. SADLY, THIS ALL HAPPENED AFTER THE VERIZON ACQUISITION AND THE RECONFIGURATION OF THE AOL PROGRAM INTO "AOL DESKTOP GOLD". IT HAS… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Reviewed  ·  0 comments  ·  General  ·  Delete…  ·  Admin →

9. WHY CAN'T I DELETE A MAIL I JUST READ FROM BOTTOM OF LETTER AS *** BEFORE *** ??? ARE YOU GOING TO TELL ME NOW I HAVE TO CLOSE FROM READI

   WHY CAN'T I DELETE A MAIL I JUST READ FROM BOTTOM OF LETTER AS *** BEFORE *** ???

   ARE YOU GOING TO TELL ME NOW I HAVE TO CLOSE FROM READING & THEN DO FROM THE MAILBOX WHERE ALL LETTERS ARE LISTED TO READ.??? CAUSING ME TO LOSE MORE TIME TO DO THIS ????

   WHAT KIND OF ******** IS THIS. ????

   NOW YOU WENT & MADE A SPECIAL **** COMPLAINT PAGE *** WHICH YOU SHOULD *** SEND *** TO EVERYONE **** SO THEY KNOW ALL **** THAT PEOPLE ARE SAYING *** ABOUT YOUR GREAT GOLD **** *** THAT DOES NOT WORK *** NO MATTER HOW HARD YOU TRY TO MAKE IT WORK, IT ****:::: GO BACK TO 9.8 BLUE & MAKE IT ** FREE **** AS IT WAS BEFORE !!!!

   WE NOW *** PAY *** FOR **** THAT *** DOES NOT *** WORK ***

   FIX IT FIX IT FIX IT FIT IT *** IT'S BEEN FAR TOO LONG *** AND WE HEAR THE SAME **** FROM YOU ***

   *** WE ARE LISTENING TO YOU *** AND ARE WORKING ON IT ***

   7 TO 8 MONTHS LATER --- NOTHING IS WORKING RIGHT ???? WHY ????

   IF YOU ARE REALLY LISTENING FIX IT *** EITHER **** OR *** GET OFF THE POT ***

   WHY CAN'T I DELETE A MAIL I JUST READ FROM BOTTOM OF LETTER AS *** BEFORE *** ???

   ARE YOU GOING TO TELL ME NOW I HAVE TO CLOSE FROM READING & THEN DO FROM THE MAILBOX WHERE ALL LETTERS ARE LISTED TO READ.??? CAUSING ME TO LOSE MORE TIME TO DO THIS ????

   WHAT KIND OF ******** IS THIS. ????

   NOW YOU WENT & MADE A SPECIAL **** COMPLAINT PAGE *** WHICH YOU SHOULD *** SEND *** TO EVERYONE **** SO THEY KNOW ALL **** THAT PEOPLE ARE SAYING *** ABOUT YOUR GREAT GOLD **** *** THAT DOES NOT… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Once you read an email and you wish to delete it simply click on the “Delete” button on the bottom of the screen.

10. Ads on Welcome page from things I have searched for Christmas

    I have a major complaint, this has been going on for such a long time, but I have just about had it with ads hitting me in the face constantly, even when I was paying for your most expensive membership. On the Welcome page over to the right hand side, it constantly is showing me things I have searched, I know what I have searched, I dont need to be reminded, but this is the problem, we all have 7 email addresses on our accts, so I have one and my husband has another. This is the issue, I was searching and ordering things for him for Christmas yesterday, and walked into his room to see if he needed anything, only to see on his Welcome page, everything I was searching and ordered on his page, he said, wow, that is really some nice stuff you are getting me for Christmas. He can see everything I was searching for for him, you can imagine how mad I was when I saw this. I wanted it to be a surprise, as everyone does, this has got to stop. I checked out our other email address on the same acct on aol, and guess what, it showed up one each of them too, so if I had kids and was shopping for them, they could see everything I was looking at. How do I stop this, this is just not right, and I am sure this affects everyone on AOL. All the websites I searched, if this can not be stopped I will no longer be buying anything from anyone on line again, I will go back to shopping at the physical stores, it was alot more fun anyway, I just can not believe you people would be doing this to all of us, our searches dont need to be plastered all over our Welcome page, we know what we were searching for and if we really want it, we know where to go to buy it, instead of plastering it all over my page and my husbands, now he knows the watch and ring I was ordering for him, and some golfing items, etc. you spoil all the fun of buying things privately on line. I do not ever buy anything from any ads that are plastered all over my computer anyway, so its ridiculous that you do this. Not to mention I go to read a story, and have to constantly click next to the next sentence, and each time I am hit with so many ads I can not even see the article, so I have stopped reading all of them, I can go onto MSN and read the article with out all the ads thrown at me. This is exactly why I reduces my subscription from the most expensive one you had, down to the cheapest, because all I was getting was thousands of ads thrown in my face every single day, so why pay for the most expensive when it does not reduce the amount of ads thrown at us each day. Please stop plastering our shopping searches all over the Welcome page, you want your spouse or kids to see what you are getting them for Christmas months before.....I dont think so. I am angry, and I bet alot of other people out there are too. I have had this account for over 20 years along with and MSN acct for over 20 years, most people are going to the free sites, cause why pay for getting nothing but ads thrown in your face constantly, this is why you have been losing so many customers over the years, we are so tired of it, and this was the straw that broke the camels back. STOP THE PLASTERING OF OUR SEARCHES ON THE WELCOME PAGE, PLEASE!!! I am sure nothing will get done about it, but I had to make a complaint about it.

    I have a major complaint, this has been going on for such a long time, but I have just about had it with ads hitting me in the face constantly, even when I was paying for your most expensive membership. On the Welcome page over to the right hand side, it constantly is showing me things I have searched, I know what I have searched, I dont need to be reminded, but this is the problem, we all have 7 email addresses on our accts, so I have one and my husband has another. This is the issue, I was… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Welcome  ·  Delete…  ·  Admin →

11. You want to improve "gold"? Start over cause it ain't working

    What has happened. Now when I sigh on, there is NO option for a screen name and when I tried to open an email, it took over 6 minutes and it still was not open. I gave up trying after that. You "fix" one thing and break 5 others.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.

12. AOL – AUG. 2018 – PROBLEMOS too much!!!

    AOL – AUG. 2018 – PROBLEMOS

    1. The status disappear on ******@aol.com

    2. The status on *******was ok and after a few days appears this message: “Not available…”

    3. Cannot keep pinned the AOL task bar

    4. Waiting too much time to open AOL Gold

    5. Cannot copy and paste sometimes links from the Internet; However, there are no problems with Mozilla or Google

    6. Cannot copy from Microsoft word to the e-mail box

    7. Cannot copy news from the Israeli website to the e-mail box

    8. AOL is asking too many times for verifications, as long I setup already with AOL technicians…

    9. After opening a website, AOL got freeze…

    10. Many times when I want to reply or to send later, I don’t have or the e-mail or the attachments or both of them…

    11. When I want to send or to save latter, appears an error: cannot send it now, try later…

    12. When I click on a username it’s not opening, just blue dots running non-stop…

    AOL – AUG. 2018 – PROBLEMOS

    1. The status disappear on ******@aol.com

    2. The status on *******was ok and after a few days appears this message: “Not available…”

    3. Cannot keep pinned the AOL task bar

    4. Waiting too much time to open AOL Gold

    5. Cannot copy and paste sometimes links from the Internet; However, there are no problems with Mozilla or Google

    6. Cannot copy from Microsoft word to the e-mail box

    7. Cannot copy news from the Israeli website to the e-mail box

    8. AOL is asking too many times for verifications, as long I setup already with AOL technicians…

    9. After opening a website, AOL… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Unfortunately, the option to check the status of a sent mail is no longer available.

    I’d like to have one of our Technical Support agents investigate the issues you are experiencing with the software. Please call our AOL Desktop Gold team at 1-888-265-3733.

13. Getting blue bar when trying to correct words that deletes the following words

    When I'm typing and make a mistake, I go back to correct it and I get a BLUE bar, that deletes letters on the next word. I have to change positions, correct the misspelling and then put it back in place. That happens with no warning. And it happens, no all the time, but a lot of times.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Delete…  ·  Admin →
    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    In order to disable the overtype mode, press the Insert key on your keyboard, then you can please the cursor behind the word you want to delete.

14. AOL telephone numbers

    I am very confused about what phone numbers I should use. I have been using a VIP tel. number with my VIP number but it doesn’t work. What shall I do with my number? Do I keep it?
    I have a number for tech support and billing.
    For Assist I have these numbers:
    1-800/361-5440 Assist.*
    1-844/209-7254 ”
    1-855/221-0416 “
    1-844/218-2840 “
    AOL 1-800/827-6364 Tech support and billing
    1-855/265-8477 VIP tel no. which the voice mail forwards me to then it says (“This number is experiencing technical difficulties Try again later”.) for quite some time now but calling later doesn’t help
    Do I keep the Assist Desktop Icon on my desktop? Is it still working?
    Also, intermittently I get unwanted double spacing when I do not want it, as I type in an email. Can that be adjusted.
    I have spoken to many of your reps, but I get different answers each time for all of the above.
    Can you help

    I am very confused about what phone numbers I should use. I have been using a VIP tel. number with my VIP number but it doesn’t work. What shall I do with my number? Do I keep it?
    I have a number for tech support and billing.
    For Assist I have these numbers:
    1-800/361-5440 Assist.*
    1-844/209-7254 ”
    1-855/221-0416 “
    1-844/218-2840 “
    AOL 1-800/827-6364 Tech support and billing
    1-855/265-8477 VIP tel no. which the voice mail forwards me to then it says (“This number is experiencing technical difficulties Try again later”.) for quite some time now but calling later doesn’t help… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    Hi there, these are the phone numbers for the AOL support channels:

    AOL Billing/Tech Support 1-800-827-6364

    AOL Desktop Gold Support 1-888-265-3733

    Assist by AOL 855-845-8255

    AOL VIP 1-855-265-8477

    Regarding the double spacing in emails, this might be a result of using a certain Font type or size. You can adjust the Font type or size in order to reduce the spacing.

15. Having a problem when accessing portfolio.

    Having a problem when accessing portfolio. When trying to access my own portfolio I am routed to other person's portfolio. I would have to reenter my portfolio numerous time before getting to my own portfolio. I already called tech support, no known issue found. Please refer to case - 05648744. This is urgent. Thanks!

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Unfortunately, this does not sound like something we can help with through this forum, however, we do have several different options for you to contact a Technical Support agent who would be glad to assist you. Please reach out to them through one of these methods:

    - By Email at aolfinance-support@sigfig.com
    - By Phone at 1-(855) 267-6269 (8am to 8pm EST, Mon-Fri only).

16. FIX THIS THING!!!

    I don't know how many times I have gone to the SENT mail in the dropdown and clicked it and have lost the connection to AOL.Go ahead and do your regular fix, just merge this with something else and forget about it. AOL has really gone down hill lately. Are you trying to fix things that aren't broken?

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

17. The adds take up almost the entire screen !!!!, forget trying to read an article
    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

18. Photos and text from Word documents don't paste into email message.

    Unlike AOL 9.8.2, photos/ graphics/ text from Word Documents don't paste into email message box.
    
    Very frustrating in trying to communicate in a professional way.
    
    AOL 9.8.2 allowed pasting of many photos and graphics, as well as large amounts of text---almost like a newsletter publishing software.
    
    AOL Gold is just not sufficiently professional to give a good impression.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

19. password save

    AOL gold does not prompt me to save usernames and passwords, even though I have selected that function. I do not know how to fix this. I am trying to do it on my Craigslist account. Google chrome saves the username and password. Because of the ease of going to websites on Chrome, I have to have 2 browsers open all the time.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Please give us a call at 1-800-827-6364 and one of our technician will assist.

20. Yet another problem. I am trying to save a group in my Address Book.

    Most of the time it does not save, and on the rare occasions it does save, it is not complete. Why???

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.