AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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740 results found
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Try this on your computer.
Place this:
https://aol.uservoice.com/forums/908090?query=Try%20this%20on%20your%20computer.in your URL and see what is meant by your adds taking up the room on our moniters.
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touchscreen computer update
improve the functionality for a touchscreen computer.
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Deleting mails in my computer and samsung phone
Deleting mails in my computer and samsung phone. Just asking if it's possible, when deleting mails using my computer it should also automatically delete mails in my phone as well so I wont have to manually delete the mails I deleted using my computer. Please see case - 05023272. Thanks!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL GOLD Export Feature
Have an export feature so one can transfer their AOL Gold Desktop to a new computer. When you try to download AOL Gold to a new computer using your current screen name, AOL tells you that you have already downloaded AOL Gold. How does one transfer your current AOL Gold desktop account to a new computer without an export feature?
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Back up and restore the Personal Filing Cabinet so that it can be transferred to a new computer!!!!!!!!!
Now you can only access the PFC on the original computer. What happens if your hard drive crashes or you get a new computer? You lose all your saved emails. You used to be able to save the Organize folder and transfer it. Bring that option back!!! Also, let users know when you add things like this through an update rather than discovering on our own.
The option to Import and export your personal data to a file that can be copied to another computer is now available.
To export your personal data file, go to Edit – General Settings – My Data (tab) – click on the “Export” button, select a location where you want to save the PFC file, then click “Save”. After this you will be given the option to create a password for the personal data file.
The .export file can be moved to another computer, using an external storage device or online file storage service, and can be imported in AOL Desktop Gold, by going to Edit – General Settings – My Data (tab) – and clicking on the “Import” button (the previously created password is required).
Please note that the .export PFC file cannot be opened, and in order to access its content, you will have to use the “Import”…
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NOTIFY CUSTOMERS WHERE AOL MAIL IS SAVED ON YOUR COMPUTER
When one buys a new computer any AOL mail is saved on your existing PC, it is lost due to the fact that AOL’s Programmers failed to allow you to pick a folder to save those e-mails in so that you can easily transfer those folders to your new computer. AOL wants to charge for technical support to help you with moving the files to the new computer when all AOL customers should be able to do it easily. Just one more bad problem with AOL GOLD Desktop. I do not expect to pay a dime for AOL technical…
The option to export the personal filing cabinet (PFC) has been made available in the last update. To export your PFC, go to Edit – General Settings – My Data (tab) – click on the “Export” button, select a location where you want to save the PFC file, then click “Save”. After this you will be given the option to create a password for the PFC file, this step is mandatory, so make sure to write your password down after creating it.
The .export file can be moved to another computer, using an external storage device or online file storage service, and can be imported in AOL Desktop Gold, by going to Edit – General Settings – My Data (tab) – and clicking on the “Import” button (the previously created password is required).
Please note that the .export PFC file cannot be opened, and in order to…
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cancel my aol computer checkup
cancel my aol computer check up
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Computer processor is working too hard
My Computer processor is working too hard, making a lot of noise when ever signed on with AOL Gold. What is your software doing to my computer? The processor is constantly working as if it is computing some complex program or downloading / uploading a huge file/ Even if I am doing nothing. As soon as I sign off or shut down AOL Gold the noise goes away. Earlier versions of AOL did not cause the same symptoms. I am being exposed to harmful noise and my computer is being overworked. WHY?
I would like to have an expert technician investigate this. Please give us a call at 1-888-265-3733.
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Please stop trying to sell me AOL Antivirus software and Computer Checkup each time I call in for Technical Assistance
It seems that every time I call for Technical help, just before the Tech signs off, they try to sell me an AOL Software package. I don't appreciate this pressure when I am already paying a subscription fee, and I already have AOL Antivirus software.
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AOL Gold slows my computer to a crawl
AOL Gold lags my computer down. I've talked to tech and they can't help. When I go into it the program opens 4 CefSharp.Browsers and 2 AOLDesktop.exe. I go from 8% Physical Memory used to 97% whenever I open an article. This does NOT happen if I am using IE. I have spoken with tech support to no avail. I have deleted and reloaded the program with no change.
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Now that the AOL computer system has erased ALL of my Mail GROUPS... I DEMAND that AOL put MY Address Book... with MY contacts... back on to
Now that the AOL computer system has erased ALL of my Mail GROUPS...
I DEMAND that AOL put MY Address Book...
with MY contacts...
back on to MY computer...
as a separate file...
like it USED TO BE !!!!!!AOL had NO right EVER to remove MY contacts from MY computer !!!!!!!!!!!
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I keep getting messages such as: "We are having difficulty retrieving your mail; try again in 5 minutes.
I keep getting messages such as: "We are having difficulty retrieving your mail; try again in 5 minutes. Same for sending mail. Also for updating favorites. Tech has no answer for me. I am frustrated.
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
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PLEASE REMOVE THE MICROSOFT.NET FRAMEWORD 4.8 POPUP FROM MY COMPUTER
Can you remove and/or tell me how to remove the MICROSOFT.NET FRAMEWORK 4.8 popup AOL placed on my computer? It deactivates all forward progress unless closed or canceled and is really invasive. Thanks.
I understand this looks invasive, but .NET Framework is a Microsoft component and it has to be updated regularly for other programs to work properly, not just AOL Desktop Gold. You can continue to cancel or close the window, but at some point, you will need to update this specific component as well as part of your Windows Updates. Thanks for understanding!
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cannot load aol on the first try
cannot load aol on the first try, second attempt always works, why?
Try to clear the footprints. To do that follow the steps below:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If you still encounter issues call us at 1-888-265-3733.
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not getting updates on New computer
Not getting latest updates. My old computer got updated on Nov 4,
Support installed 3384 in October on my new computer. But NO
update was installed on new, yet the "About AOL = Check for updates"
says my 3384 is UP TO DATE.. it is not as AOL Beta shows UPDATE
was made Nov 4 -
AOL GOLD DESKTOP IS ACTING CRAZY ON MY NEW WINDOWS 10 COMPUTER
4/22 TODAY I HAVE BEEN CLICKING ON THE ITEMS LISTED UNDER AOL HEADLINES AND NONE WILL OPEN. YESTERDAY AOL REP. TOLD ME AOL IS UPGRADING AOL GOLD AND IT SHOULD BE COMPLETED IN A WEEK. SOMETHING HAS TO BE DONE WITH AOL SOON. AND SOMETIMES AOLSCREENS WILL JUST LOCK-UP
I HAVE A NEW LENOVO WINDOWS 10 COMPUTER AND NEW MODEM. -
Why is it so hard to download AOL Gold to a new computer?
I'm an AOL Gold subscriber and cannot figure out how to download it to a new computer.
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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AOL Gold keeps removing itself from my computer.
AOL Gold keeps disappearing from my computer. Each time it takes 2 hours for tech support to get it re-installed. Even then I lose all my personal tool bar items. What a pain! Please find out why this is happening.
Please follow the steps in this help article: https://help.aol.com/articles/restore-my-missing-aol-desktop-gold-icon-or-shortcut
If you still encounter issues please call the AOL Desktop Gold team at 1-888-265-3733.
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What is this? When I try to email It says "mail failed to send due to error 440:13004".
What is this? When I try to email It says "mail failed to send due to error 440:13004".
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AOL on desktop computer
I want aol mail on my computer. How can I do that? I've always gotten it there in the past. Now there seems to be a problem with it. I don't understand because that has always been my go to mail source! I enjoy seeing it on a big screen and typing on a real keyboard. By the way I have been an AOL customer for as long as I can remember and pay for it monthly--not the free version! Help me!
To access AOL Mail on your computer, go to the following URL in a browser such as Safari, Firefox or Chrome:
Thank you!
AOL Mail Support
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