AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
- or
799 results found
-
Need To Fix This or I'm going to leave AOL
Every time I go to Ebay this is what I get "Failed to load URL https://www.ebay.com/ with error ERRTOOMANY_REDIRECTS (TooManyRedirects)." If this doesn't get fixed I will be looking for a new Internet service. Aol now is HORRIBLE!!! I have been with Aol every since I had a computer which I think was 1998 and I can't understand why it was messed with when it was working fine as it was. What good is it if you can't go to the site you want to go to!!
Thank you for bringing this to our attention. Our product team has investigated. Unfortunately, this is an eBay issue as you can see in their community:
https://community.ebay.com/t5/Technical-Issues/Err-Too-many-redirects/td-p/27276588
From an AOL side you can try clearing the cache from your settings which will restart AOL Desktop Gold, however until the underlying issue is resolved, you will still likely run into the issue sometimes.
Thank you!
AOL Desktop Gold Support -
Restore AOL Gold
Restore AOLGold
Make it easier to switch computers and still find AOL Gold. We upgraded to new laptop with Win 10 and now AOL Gold is missing we can't figure out how to get AOL Gold on this computer.Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
font
There is a problem with the font and it must be repaired. It does not change including incoming emails. The computer is not allowing me to choose the font of my choice. This is NOT an idea, it is a problem with a complaint.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
IS OATH TRYING TO TELL US
that they do not want us as customers ????????????? - they disrespect long time paying customers - try to force invasive + intrusive privacy + usage policies - provide extremely biased + controlled content - made AOL totally user unfriendly with non existant tech support + customer service - all consumer feedback falls on deaf + uncaring ears - providing us with favorites that are the most user unfriendly on entire web - erratic email service - welcome screen that does not load - local news that is not local + very outdated - sign on screen that does not…
-
AOL Desktop Gold not launching
I just try to get on and it wont let me connect to AOL gold.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.
-
where is the dictionary? I have no color on desk top gold. You installed it You said you were going to fix it but never did.
There is no color on my computer since you installed Desktop Gold. I am unable to find the dictionary. It is no longer under edit. Where is it? Can you please fix the color?
Thank You.
AOL Desktop Gold has a new way of spell checking your emails. This is done automatically, in real time, as you compose your messages. When the AOL Desktop Gold detects a spelling error, the word is highlighted by a red line under it. (Click the link below to see an image for an example) http://o.aolcdn.com/hss/storage/fss/4db80cc33bd37e32201f88ab1843266a/Gold+Mail+-+1%3A2+Spell+Check+How+to+identify.png
To correct the spelling error, right-click the word and select one of the options provided. (Click the link below to see an image for an example) http://o.aolcdn.com/hss/storage/fss/ee1be6b821550147cd0214e4f5846dee/Gold+Mail+-+2%3A2+Spell+Check+Choose+the+word.png
Unfortunately the background feature is not available at the moment in the new software, but we are making more features available with every update to the new AOL Desktop.
-
-
Forget trying to fix AOL sounds and restore Windows OS media player. Simple.
Dump your version of personalized sounds and restore the Windows Media Player. There are many sites from which all kinds of sounds may be downloaded and played. You have disabled this feature and forced us to consider your selections.
-
spellcheck
Why does Gold freeze completely when I use SpellCheck on an email?
I have to CTLALTDLT or turn off my computer very time Spellcheck does this.Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our agents further investigate.
-
Now you have a three step process to sign on... are you trying to make Gold as difficult as possible... have you heard the term "user friend
The new sign in process is not user friendly... who in the world do you guys have working on this?
As you might have noticed we changed the login process in AOL Mail, to a more secure 2 step login, which helps prevent your AOL account from being compromised or hacked.
-
comment section
By the way, the comment section hangs up when I try to scroll down a couple of hours.In tn other words you can't really scroll past hour 2, takes too long. This is only software, why can't you fix this?
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
-
Browser does not bring up pages-I cleared by browser history. Still no good.
You told me to clear my browsing history which I did several times to no avail. I even signed off and then back on. I am still getting this on most URL's I try to access. I do not have this problem on other browsers. I do not have the time to call AOL and wait an hour only to get no help:
Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination on Yahoo, try visiting the Yahoo home page or look through a list of Yahoo's online services. Also, you may find…
-
Rotten Drop Down list
Drop down feature is terrible!! I used to be able to see what pages I had been using during browsing and could return to one if I wanted. NO MORE!! When I try to return to the last page of browsing, it isn’t there. Instead, the name of a category, usually AOL search, is there. I want to find an article that I looked at during my browsing, but if I use the arrow to find the page, I am sent back to "AOL search". The old version of AOL would have shown the page as though I had saved…
-
Improvements needed for Desktop Gold !!
There are real problems with Desktop Gold – it should not have been released before they were fixed. Where is "Manage Favorites"? Can Favorites be stored on my PC?
Some Favorites folders are missing on *****. How to recover? Unable to manage preferences on Desktop 9.8
Security/Privacy Issue – If I log off with an e-mail and one or more web pages open, they are still visible if I do not exit Desktop Gold. If another user then logs on, they remain visible, so that the other user can read my e-mail and see the web pages I was on.
…
We will send this to our Product Engineers and they will look into this to see if they can have these features added and bugs fixed in a future update or release of the software. Regarding the other features and functions that you have mentioned we will explain them below.
The Manage Favorites feature is available, and you can use it by clicking on the manage button on the bottom of the Favorite Places window. The Manage feature provides an option to Save a copy of the favorite places in a file on your computer, to Replace your favorites with a back-up file, or to append a favorite file to your current list of favorites. Please note that the Save option will place a copy of the favorite places in a .fav file, which cannot be opened separately outside of the AOL Desktop Gold, and can be used only to…
-
WHY DO YOUR ******* "IN THE KNOW" ADVERTISING START PLAYING??? I CALLED AND I THOUGHT YOU REP FIXED THE PROBLEM.
WHY DOES YOUR ******* "IN THE KNOW" ADVERTISING START PLAYING WHILE I AM DOING OTHER THINGS ON MY COMPUTER. I THOUGHT THE REP FIXED IT...1/2 HOUR WASTED. I AM NOT INTERESTED. LET ME REPEAT, I AM NOT INTERESTED. PERHAPS I SHOULD START OPENING UP THE AD AND EXPRESS MY OPINIONS TO THEM ABOUT AOL.
-
AOL IDIOTS STRIKE AGAIN......and they get paid for this?
(correcting a few typos)
The idiots at AOL have removed many useful features from an otherwise efficient AOL 9.8 program and added a bunch of dumb, useless and inefficient tript to AOL GOLD (which should be renamed AOL SLUG *). I thought the Federal government was the only company that operated on the fence in legality and gross ineptitude. Congratulations AOL, you're now firmly entrenched as the colossal **** online service of the WORLD! AOL is actually considered by many cyber experts to be a form of virus. Ever try to get it off your computer 100%? Near…
-
Open AOL Desktop Gold settings
Select Mail
Choose the font and text option.
From here you can select various setting that will increase your text size within AOL Desktop Gold.
-
Trying to read email. No service! Are you kidding me! Do I get a refund?
No email service! Do I get a refund since you're now charging me?
Thank you for your report, this issue should be fixed now.
-
Why does my AOL Desktop churn my hard disk for 15 minutes , slowing down computer each time I turn it on?
can I turn this off?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Too many email problems and they are horrible problems
What is going on?? Now I search for mail from a specific person and mixed in with the results are unrelated emails from other people! Also, at times when I delete certain mails they come back.
I can not "Select all" to detete mail in the trash.... and I can't even delete a mail in there while it i open which means I have to read a mail, then close it, then delete it. Try doing this daily with a large amount of mail! I caan't believe how bad things are here in every area.
Yes.... I have cleared my…
- Don't see your idea?