758 results found

1. Why does the small letter g look like a q when it shows on an e mail I type???? Is it your fault or my computer
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   Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

2. IS OATH TRYING TO TELL US

   that they do not want us as customers ????????????? - they disrespect long time paying customers - try to force invasive + intrusive privacy + usage policies - provide extremely biased + controlled content - made AOL totally user unfriendly with non existant tech support + customer service - all consumer feedback falls on deaf + uncaring ears - providing us with favorites that are the most user unfriendly on entire web - erratic email service - welcome screen that does not load - local news that is not local + very outdated - sign on screen that does not load most of the time till after 6 to 9 attempts - sign off very erratic - I + numerous other long time users could easily add to this list but it would be entirely FUTILE due to oath's non caring , unbusiness like ATTITUDE that is not changing but getting increasingly WORSE by the minute

   that they do not want us as customers ????????????? - they disrespect long time paying customers - try to force invasive + intrusive privacy + usage policies - provide extremely biased + controlled content - made AOL totally user unfriendly with non existant tech support + customer service - all consumer feedback falls on deaf + uncaring ears - providing us with favorites that are the most user unfriendly on entire web - erratic email service - welcome screen that does not load - local news that is not local + very outdated - sign on screen that does not… more

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   Reviewed  ·  2 comments  ·  Delete…  ·  Admin →

3. Forget trying to fix AOL sounds and restore Windows OS media player. Simple.

   Dump your version of personalized sounds and restore the Windows Media Player. There are many sites from which all kinds of sounds may be downloaded and played. You have disabled this feature and forced us to consider your selections.

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   Reviewed  ·  7 comments  ·  Sounds  ·  Delete…  ·  Admin →

4. AOL has attached my AOL account to my Yahoo Account but when I try to respond to a financial thing from my Yahoo Portfolio I get my AOL emai

   AOL has attached my AOL account to my Yahoo Account but when I try to respond to a financial thing from my Yahoo Portfolio I get my AOL email as the sending form with.. This I don't want because I use separate account so when the spam gets too great on my retail account name I just don't use (or close that particular) that particular account. I don't want to mess up this AOL account as this is my friends and neighbor account. I think the answer to this is to make an icon on my desk top to access Yahoo and access it thru IE. I guess I have answered my question.

   AOL has attached my AOL account to my Yahoo Account but when I try to respond to a financial thing from my Yahoo Portfolio I get my AOL email as the sending form with.. This I don't want because I use separate account so when the spam gets too great on my retail account name I just don't use (or close that particular) that particular account. I don't want to mess up this AOL account as this is my friends and neighbor account. I think the answer to this is to make an icon on my desk top to access… more

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   0 comments  ·  Mail  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.

5. Now you have a three step process to sign on... are you trying to make Gold as difficult as possible... have you heard the term "user friend

   The new sign in process is not user friendly... who in the world do you guys have working on this?

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   62 comments  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   As you might have noticed we changed the login process in AOL Mail, to a more secure 2 step login, which helps prevent your AOL account from being compromised or hacked.

6. where is the dictionary? I have no color on desk top gold. You installed it You said you were going to fix it but never did.

   There is no color on my computer since you installed Desktop Gold. I am unable to find the dictionary. It is no longer under edit. Where is it? Can you please fix the color?

   Thank You.

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   1 comment  ·  Delete…  ·  Admin →
   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   AOL Desktop Gold has a new way of spell checking your emails. This is done automatically, in real time, as you compose your messages. When the AOL Desktop Gold detects a spelling error, the word is highlighted by a red line under it. (Click the link below to see an image for an example) http://o.aolcdn.com/hss/storage/fss/4db80cc33bd37e32201f88ab1843266a/Gold+Mail+-+1%3A2+Spell+Check+How+to+identify.png

   To correct the spelling error, right-click the word and select one of the options provided. (Click the link below to see an image for an example) http://o.aolcdn.com/hss/storage/fss/ee1be6b821550147cd0214e4f5846dee/Gold+Mail+-+2%3A2+Spell+Check+Choose+the+word.png

   Unfortunately the background feature is not available at the moment in the new software, but we are making more features available with every update to the new AOL Desktop.

7. Rotten Drop Down list

   Drop down feature is terrible!! I used to be able to see what pages I had been using during browsing and could return to one if I wanted. NO MORE!! When I try to return to the last page of browsing, it isn’t there. Instead, the name of a category, usually AOL search, is there. I want to find an article that I looked at during my browsing, but if I use the arrow to find the page, I am sent back to "AOL search". The old version of AOL would have shown the page as though I had saved it as a favorite. Please bring back that special function. I use it more than anything else in AOL!!!!
   PLEASE BRING BACK THE ABILITY TO RETURN TO A PAGE I HAVE USED DURING THE BROWSING SESSION SO THAT I CAN COMPARE WHAT WAS ON THAT PAGE WITH THE PAGE I AM ON. CAN’T DO THAT NOW!!!!!

   Drop down feature is terrible!! I used to be able to see what pages I had been using during browsing and could return to one if I wanted. NO MORE!! When I try to return to the last page of browsing, it isn’t there. Instead, the name of a category, usually AOL search, is there. I want to find an article that I looked at during my browsing, but if I use the arrow to find the page, I am sent back to "AOL search". The old version of AOL would have shown the page as though I had saved… more

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   Reviewed  ·  3 comments  ·  Delete…  ·  Admin →

8. comment section

   By the way, the comment section hangs up when I try to scroll down a couple of hours.In tn other words you can't really scroll past hour 2, takes too long. This is only software, why can't you fix this?

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   6 comments  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.

9. Trying to read email. No service! Are you kidding me! Do I get a refund?

   No email service! Do I get a refund since you're now charging me?

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   20 comments  ·  Delete…  ·  Admin →
   Completed  ·  Product Support responded

   Thank you for your report, this issue should be fixed now.

10. AOL crashes when trying to open email - even after refreshing email

    FIrst email doesnt show everything - then after refreshing email and trying to open, AOL crashes - i think Verizon is trying to get rid of AOL

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    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

11. spellcheck

    Why does Gold freeze completely when I use SpellCheck on an email?
    I have to CTLALTDLT or turn off my computer very time Spellcheck does this.

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    1 comment  ·  General  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our agents further investigate.

12. Improvements needed for Desktop Gold !!

    1. There are real problems with Desktop Gold – it should not have been released before they were fixed. Where is "Manage Favorites"? Can Favorites be stored on my PC?

    2. Some Favorites folders are missing on *****. How to recover? Unable to manage preferences on Desktop 9.8

    3. Security/Privacy Issue – If I log off with an e-mail and one or more web pages open, they are still visible if I do not exit Desktop Gold. If another user then logs on, they remain visible, so that the other user can read my e-mail and see the web pages I was on.

    4. Now, AOL will not remember web pages from my last browsing session, even though I have it set to remember.

    5. I could open AOL 9.8 and enter my password on the opening screen (the cursor even went there). Now it takes three screens to enter my password, and on the second screen only the mouse will do it. PLEASE make it more user-friendly.

    6. Sometimes AOL Desktop Gold will not open, I have to reboot. Or it freezes up on the Print screen – will not cancel or close – I have to close AOL with Windows Task Manager.

    7. Help on Desktop Gold is outdated – refers mostly to older versions

    8. Where is the PFC stored – in the cloud? Can I save a copy on my computer?

    9. Reply All – sends TO all. cc addressees on the incoming should be cc on reply. But then sometimes when I do Reply All, it replies only to the sender.

    10. Is there still a Download Manager? It doesn't show on the Settings A-Z list. Can I set the default directory for downloads? Also, the "Download All" button at the bottom of the e-mail does not work.

    11. How can I add items to the carousel – e.g., Address Book (the drop-down used to say "coming soon", but now even that is gone.)

    12. How do I reach My Account – e.g., billing and screen names (it says to try later)

    13. Draft e-mails – saved on-line? Possible to save on my computer? Can I write an e-mail when off-line? Can I read e-mails off-line?

    14. Software does not always save my window size and position.

    15. I get pop-ups from AOL (e.g., your AOL will be automatically updated), even though I have set my browser to block all pop-ups, and have turned off all AOL marketing options.

    16. Download from an e-mail – how do I Download As – i.e., with a different filename?

    17. How do I make AOL Desktop Gold NOT my default browser?

    18. Is it possible to set DPI for smaller text and images?

    19. Is a dial-up connection no longer available?

    1. There are real problems with Desktop Gold – it should not have been released before they were fixed. Where is "Manage Favorites"? Can Favorites be stored on my PC?

    2. Some Favorites folders are missing on *****. How to recover? Unable to manage preferences on Desktop 9.8

    3. Security/Privacy Issue – If I log off with an e-mail and one or more web pages open, they are still visible if I do not exit Desktop Gold. If another user then logs on, they remain visible, so that the other user can read my e-mail and see the web pages I was on.

    4. … more

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    1 comment  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    We will send this to our Product Engineers and they will look into this to see if they can have these features added and bugs fixed in a future update or release of the software. Regarding the other features and functions that you have mentioned we will explain them below.

    The Manage Favorites feature is available, and you can use it by clicking on the manage button on the bottom of the Favorite Places window. The Manage feature provides an option to Save a copy of the favorite places in a file on your computer, to Replace your favorites with a back-up file, or to append a favorite file to your current list of favorites. Please note that the Save option will place a copy of the favorite places in a .fav file, which cannot be opened separately outside of the AOL Desktop Gold, and can be used only to Replace or Append to your Favorite Places within the software.

    In case you are missing favorites or folders, please follow the steps from the help article below to import the personal data from the old AOL Desktop.
    https://help.aol.com/articles/aol-desktop-importing-your-personal-information

    The personal filling cabinet is saved in a database folder in the root installation directory. The Engineering team is currently working on an option to back-up and restore the personal filing cabinet, which will be available in a future update.

    Although the option to add the address book in the carousel will be available in a future update, you can add other favorite web-sites to the carousel. To do this, open the webpage and click on the Heart shaped button on the top right corner of the browser window, then select Add to Toolbar from the pop-up menu.

    To access the MyAccount page, please type the following address into the address bar, then sign in: myaccount.aol.com .

    Draft emails are saved on the server and can be accessed from other PC’s or devices. The option to compose and read saved emails when offline is not available.

    To download a file attached to an email and change its name, click on the attachment file name above the Download button inside the email window, then type the name in the “File name” field and click Save.

    To make another browser your default, you will need to make this change from the external browser’s settings. For setting-up Internet Explorer as your default browser you can follow the steps from this help article: https://help.aol.com/articles/choose-internet-explorer-as-a-default-browser

    You can adjust the size of the text inside the browser and email window (not in the mailbox), by going to Edit on the top left, and then choose the desired text size from the Zoom option (you will need to have a browser or email window opened to do this).

    The AOL Desktop Gold requires a broadband connection, but you can connect to dial-up through the AOL Dialer application, and navigate the internet with external browsers. If you have Dial-up access included in your membership, and want to set it up, please call us at 1-800-827-6364 and one of your technical support agents would be able to assist you.

    Thank you.

    We will send this to our Product Engineers and they will look into this to see if they can have these features added and bugs fixed in a future update or release of the software. Regarding the other features and functions that you have mentioned we will explain them below.

    The Manage Favorites feature is available, and you can use it by clicking on the manage button on the bottom of the Favorite Places window. The Manage feature provides an option to Save a copy of the favorite places in a file on your computer, to Replace your favorites with a back-up file, or to append a favorite file to your current list of favorites. Please note that the Save option will place a copy of the favorite places in a .fav file, which cannot be opened separately outside of the AOL Desktop Gold, and can be used only to… more

13. Too many email problems and they are horrible problems

    What is going on?? Now I search for mail from a specific person and mixed in with the results are unrelated emails from other people! Also, at times when I delete certain mails they come back.

    I can not "Select all" to detete mail in the trash.... and I can't even delete a mail in there while it i open which means I have to read a mail, then close it, then delete it. Try doing this daily with a large amount of mail! I caan't believe how bad things are here in every area.

    Yes.... I have cleared my browser. Yes.... I have signed off and on.
    Do not tell me to call tech as many people I know are having these very same problems.

    What is going on?? Now I search for mail from a specific person and mixed in with the results are unrelated emails from other people! Also, at times when I delete certain mails they come back.

    I can not "Select all" to detete mail in the trash.... and I can't even delete a mail in there while it i open which means I have to read a mail, then close it, then delete it. Try doing this daily with a large amount of mail! I caan't believe how bad things are here in every area.

    Yes.... I have cleared my… more

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    Reviewed  ·  2 comments  ·  Delete…  ·  Admin →

14. Browser does not bring up pages-I cleared by browser history. Still no good.

    You told me to clear my browsing history which I did several times to no avail. I even signed off and then back on. I am still getting this on most URL's I try to access. I do not have this problem on other browsers. I do not have the time to call AOL and wait an hour only to get no help:

    Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination on Yahoo, try visiting the Yahoo home page or look through a list of Yahoo's online services. Also, you may find what you're looking for if you try searching below.

    You told me to clear my browsing history which I did several times to no avail. I even signed off and then back on. I am still getting this on most URL's I try to access. I do not have this problem on other browsers. I do not have the time to call AOL and wait an hour only to get no help:

    Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination on Yahoo, try visiting the Yahoo home page or look through a list of Yahoo's online services. Also, you may find… more

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    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

15. WHY DO YOUR ******* "IN THE KNOW" ADVERTISING START PLAYING??? I CALLED AND I THOUGHT YOU REP FIXED THE PROBLEM.

    WHY DOES YOUR ******* "IN THE KNOW" ADVERTISING START PLAYING WHILE I AM DOING OTHER THINGS ON MY COMPUTER. I THOUGHT THE REP FIXED IT...1/2 HOUR WASTED. I AM NOT INTERESTED. LET ME REPEAT, I AM NOT INTERESTED. PERHAPS I SHOULD START OPENING UP THE AD AND EXPRESS MY OPINIONS TO THEM ABOUT AOL.

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    Reviewed  ·  0 comments  ·  Welcome  ·  Delete…  ·  Admin →

16. Thank's for taking those annoying ads of the write page but please bring back 9.8 so I can pick the sounds I want for my AOL greetings etc.

    Combine the best of both 9.8 and Gold and stop trying to make changes we don't want. I DO PAY for my AOL every month and will not continue to if you keep *****with it.

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    4 comments  ·  Delete…  ·  Admin →
    Completed  ·  Product Support responded

    The custom greeting sounds are now available with the latest update for the AOL Desktop Gold. To customize your greeting sounds, follow these steps:

    1. Open the AOL Desktop Gold and sign on.
    2. Click on the ‘Edit’ menu on the top left.
    3. Select ‘General Settings’ from the drop-down menu.
    4. Go to the ‘Personalization’ category on the left.
    5. Select the ‘Sounds’ tab.
    As an alternative you can go to the Keyword(CTRL+K): sounds.

    To choose the sound categories, click on the ‘Options’ button, and after selecting your preferred greetings click on ‘Apply’. You can also preview the sounds before and after applying them, by clicking on the Play button next to the sound name.

    If you do not have the custom greeting sounds, it means that you will have to upgrade your AOL Desktop Gold software to the latest revision. To do that, click on the ‘Help’ menu on the top right, and select ‘Check for Updates’ from the drop-down menu. After this leave the software opened for 10-15 minutes, in order for the update to download in the background, then close and re-open the AOL Desktop Gold for the update to be applied.

    The custom greeting sounds are now available with the latest update for the AOL Desktop Gold. To customize your greeting sounds, follow these steps:

    1. Open the AOL Desktop Gold and sign on.
    2. Click on the ‘Edit’ menu on the top left.
    3. Select ‘General Settings’ from the drop-down menu.
    4. Go to the ‘Personalization’ category on the left.
    5. Select the ‘Sounds’ tab.
    As an alternative you can go to the Keyword(CTRL+K): sounds.

    To choose the sound categories, click on the ‘Options’ button, and after selecting your preferred greetings click on ‘Apply’. You can also preview the sounds before and after applying them, by clicking on the Play button next to the sound name.

    If you do not have the custom greeting sounds, it means that you will have to upgrade your AOL Desktop Gold software to the latest revision. To do that, click on the ‘Help’ menu… more

17. Why does my AOL Desktop churn my hard disk for 15 minutes , slowing down computer each time I turn it on?

    can I turn this off?

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    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

18. Returning Comments on Bug reported issues. When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. Th

    Returning Comments on Bug reported issues.

    When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. This can be hopefully helpful since so many of the AOL phone contacts are unproductive and inconsistent from one tech to another. On average, most of the phone-in tech calls’ answers to tech issues are to reinstall AOL Gold, where that often is not the solution. Their tech resolving expertise is usually very shallow. They spend more time trying to sell me a protection package than trying to find an experience supervisor to answer difficult tech questions.

    Moreover, using the Bug link does not tell me if my issue has been fixed. This can lead to customers trying other PC fixes leading to creating more computer problems.

    Being a paying customer for over 18 years, past practice was to escalate an issue and receive a solution within 24 hours.
    With Verizon taking over at AOL, I was hoping my on-going contacts at AOL would rise to the level that Verizon offers to its own customers.

    So, what I ask now is for AOL to respond to “Bug” link entries in a timely manner and provide an email link for return comments and follow-up. I have recently submitted two and have no idea if they were read or any action was taken.

    Please respond to my “Bug” submissions via email.

    Regards,

    *@aol.com
    *@aol.com

    3/24/20

    Returning Comments on Bug reported issues.

    When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. This can be hopefully helpful since so many of the AOL phone contacts are unproductive and inconsistent from one tech to another. On average, most of the phone-in tech calls’ answers to tech issues are to reinstall AOL Gold, where that often is not the solution. Their tech resolving expertise is usually very shallow. They spend more time trying to sell me a protection package than trying to find an experience supervisor to… more

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    Reviewed  ·  3 comments  ·  General  ·  Delete…  ·  Admin →

19. The following does not inspire confidence:" We are so sorry! We are having technical issues. Please try again later"

    More training!

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    1 comment  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

20. My email signature is screwed up!!!!!

    Fix my email ASAP. I am a business and I need to send out a very important email to a client and each time I try a mail signature from some Talbot company in Ft. Lauderdale, FL keeps coming up. I live in Surprise AZ. I checked my email signature and it is not my signature. What is going on?????

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    5 comments  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.