758 results found

1. Stop charging for membership until your desktop and any services you claim to provide.

   You are not addressing (with any substance) any feedback, complaints or issues that are addressed in this part of the AOL DESKTOP gold. I have contacted your representatives who have remote logged on and I have expressed the issues that I have. One of the representatives also went to the feedback section and entered the issues that she obviously could not fix. Since you have changed to your New and Improved AOL Desktop Gold, you have had us reload it, update it and then reload it again. Through all of this, the Desktop continues to show a blank page for at least a minute which then generates from the anti-virus/security program "unable to load this page, or the page took too long to load, try again or restart your computer, etc. I should not have to go through this every time I want to work with my email. Your features on writing email are minimal to none. You cannot highlight, you cannot select all and copy, I do not see a feature to add symbols which is necessary. Sending pictures is very limited. Your explanations on how to use the icons and go into, establish and or customize it is again nil to none. I have sent feedback before with no response on many of these issues. Your representatives are basically trained and for customers who pay for your services, without a doubt should be handled by well trained and informed representatives. Not those that do not know what to do and then revert to telling the customer that "well I'm sorry madame" but that is all we can do. I am a creature of habit so I have stayed with AOL but just like the rest of service provider agencies you have lowered your standards and have increased your charges. Your AOL Desktop needs to be streamlined, stop requiring customers to constantly be changing their password, provide the service you are receiving monies for, stop having representatives who don't know what they are doing call us back or answering the phone as if they could. The last thing I will mention is your stupid continuing ads and the size of the windows that interfere with the information which requires you to moving the page back and forth to read. you have so many advertisements and icons that are so not needed they are taking the space which makes using this sub-standard website impossible. You force me to use webmail. From the first bar at the top there are six bars before we get to the action we are looking for. Your mandatory icons are so not needed why do you think you are the experts on what icons your customers need? Each paying member should be allowed to put what they want there and how big and which icon to use for the subject. You people are failing here. Even though I have been with AOL for over 25 years I am getting ready to stop this service because it just isn't worth it any longer.

   You are not addressing (with any substance) any feedback, complaints or issues that are addressed in this part of the AOL DESKTOP gold. I have contacted your representatives who have remote logged on and I have expressed the issues that I have. One of the representatives also went to the feedback section and entered the issues that she obviously could not fix. Since you have changed to your New and Improved AOL Desktop Gold, you have had us reload it, update it and then reload it again. Through all of this, the Desktop continues to show a blank page for… more

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   Reviewed  ·  2 comments  ·  Delete…  ·  Admin →

2. aol gold makes my computer run continuously. Hard drve light doesn't stop
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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I would like to have an expert technician investigate this. Please give us a call at 1-888-265-3733.

3. Welcome Screen Problems

   Until a few days ago, when the AOL Welcome screen opens, you could scroll through the articles presented, click on a story you wanted to read. When you were finished reading the story, you clicked to close it and the AOL Welcome screen was still present. Now, when I finish reading a story, click to close it, the AOL Welcome screen disappears, you then have to click on the Welcome box in the upper left hand corned of the screen to pull it back up. This is a pain, as you now have to scroll through all of the articles presented beginning with story 1 after you've already scrolled through maybe 40 articles before deciding to read one. Having to do this is a real waste of time, and like I stated earlier, a real pain. This isn't the only problem with my AOL Gold that haven't been resolved after numerous attempts by tech support. I've been with AOL for a long time, and frankly, I'm beginning to think about dropping it and going to another platform. Believe AOL has gone downhill, especially after their introduction of AOL Gold. Not being a computer guru, I hope I've presented what I consider a problem people understand?

   Until a few days ago, when the AOL Welcome screen opens, you could scroll through the articles presented, click on a story you wanted to read. When you were finished reading the story, you clicked to close it and the AOL Welcome screen was still present. Now, when I finish reading a story, click to close it, the AOL Welcome screen disappears, you then have to click on the Welcome box in the upper left hand corned of the screen to pull it back up. This is a pain, as you now have to scroll through all of the articles… more

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   Reviewed  ·  28 comments  ·  Delete…  ·  Admin →

4. Tech Support

   Called tech support yesterday to report problem of not being able to select Icons to go on the toolbar--only can ue a heart.

   The tech did not know of the problem even though many, many people have complained about it. I foolishly let him have control of my computer and he promptly screwed up(deleted several) the entries I had on my tool bar. He asked if I had a tape backup of my system at which time I ended the session. Pls hire competent people.

   I am now in the process of adding back all the entries he deleted even though they are now all represented by a Heart.

   Called tech support yesterday to report problem of not being able to select Icons to go on the toolbar--only can ue a heart.

   The tech did not know of the problem even though many, many people have complained about it. I foolishly let him have control of my computer and he promptly screwed up(deleted several) the entries I had on my tool bar. He asked if I had a tape backup of my system at which time I ended the session. Pls hire competent people.

   I am now in the process of adding back all the entries he deleted even… more

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   Reviewed  ·  5 comments  ·  Toolbar  ·  Delete…  ·  Admin →

5. Wouldn't open on my desktop froze up my computer

   my idea is that i am considering dropping AOL I have been loyal even after you started charging a monthly fee and the experience has just gotten worse not better

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I would like to have an expert technician investigate this. Please give us a call at 1-888-265-3733.

6. fix a problem with Data Mask from My Benefits

   After i downloaded Data Mask my keyboard was totally scrambled and nothing I typed made any sense. I called support and got an agent who checked to make sure i was an eligible member but after being allowed into my computer proceeded to try selling me another add on to delete unneeded programs. When I refused he then downloaded Data Mask again and told me everything was fine. It was not. I then went to the file and uninstalled the program and the problem was removed. So it looks like there is a problem with the program for some computers. Hope you can fix it as it sounded like a worthwhile thing.

   After i downloaded Data Mask my keyboard was totally scrambled and nothing I typed made any sense. I called support and got an agent who checked to make sure i was an eligible member but after being allowed into my computer proceeded to try selling me another add on to delete unneeded programs. When I refused he then downloaded Data Mask again and told me everything was fine. It was not. I then went to the file and uninstalled the program and the problem was removed. So it looks like there is a problem with the program for some computer… more

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   1 comment  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support Agents to look more into this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

7. Sending emails is often very slow.

   Emails won't send. Instead get a message something like "We seem to be having a problem sending your email. Please try again later." Then you're stuck because you can't close it without losing it, and it won't save to Drafts either. If it finally does, duplicates or triplicates may occur when repeatedly trying to save it in Drafts.

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   6 comments  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone

8. Write new software and throw Gold into the ocean. Still having problem with the software not uploading/sending emails. Gives "try again in 5

   Return to old software and abandon Gold. It is terrible. Doesn't give or send email quite often. Gives "try again in 5 minutes" warnings. Also deletes my signature quite often and I have to re type it. Really awful, and they make us pay for this pain. Looking at Gmail.com.

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   0 comments  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

9. "Open in External Application?" message

   When using AOL Desktop Gold, I have regularly been receiving a message asking me if I want to “Open Application in External Window?” If I click on the “details” button in that message window, I see: ttp://csync.loopme.me?redirect=https%3A%2F%2Fmatch.bnmla.com%2Fusersync%3Fdspid%3D181%26uuid%3D%5BUUID%5D

   I participated in a chat with AOL tech support (case number 01080092), allowed tech support to remotely control my computer, and we went through these steps: re-installed the ADG software, and cleared the cache and cookies. The problem remains unresolved. Please advise.

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   Reviewed  ·  22 comments  ·  Delete…  ·  Admin →

10. Revise email attachment process to enable easier finding of desired document

    AOL Gold's process for finding a desired document is unacceptable.

    Three document folders appear to listed with none of them showing the desired document which had been scanned and saved in a "documents" folder. had to do a search for document which did not show the path to the document. Serious problem. Too much time required to guess and try multiple document files. HP scanner, HPsmart, Windows 10 computer.

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    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

11. AOL needs to enhance their comment section to allow us to get to comments that we have posted especially when we are the leader.

    AOL makes it impossible to respond to comments that are posted in response to our postings especially when we are the leader. Then need to enhance their comment section to allow us to easily get to the comments we have posted to she others responses so we can respond! I used to get notifications when individuals replied and on occasion the link would take me to the comment but it was rare. They have rolled out a substandard program and I would expect more for a company that has been around as long as they have and since they now charge for their services. AOL you need to go back to the drawing board and fix all of this and also fix DESKTOP GOLD.

    I challenge the programmers to post a response to an article when signed in and then try to go back and see who has responded and try to respond to any of their comments or posts. YOU CAN"T!

    AOL makes it impossible to respond to comments that are posted in response to our postings especially when we are the leader. Then need to enhance their comment section to allow us to easily get to the comments we have posted to she others responses so we can respond! I used to get notifications when individuals replied and on occasion the link would take me to the comment but it was rare. They have rolled out a substandard program and I would expect more for a company that has been around as long as they have and since they now… more

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    Reviewed  ·  3 comments  ·  Delete…  ·  Admin →

12. No "Paste" in Context Menu

    Windows 10 computer. Ver 2004. Copy and paste issue. You can copy from outside AOL. However there is NO "paste" word in the context menu when you try to paste into 'what is on your mind' in a Facebook post. Ctrl V works. But, no...'paste' word!! Let me know. Thanks.

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    Reviewed  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →

13. school shooting

    try posting a real story
    Warning all over the place for school shooting

    I guess Comey was to busy back in 2017 trying to protect Clinton and the corruption of the Democrat party than doing anything else

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    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

14. Just got update 1713. Nothing you said you fixed worked.......

    Just got update 1713. Nothing you said you fixed works. Control L and Contol J do nothing. You said you also fixed missing shortcut keys. F5 still does not work. My neighbor got same results on her computer. This is insane already. What are you doing over there ?? I need the F5 key to work. When will you fix this? I've been asking for months.

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    Reviewed  ·  1 comment  ·  Delete…  ·  Admin →

15. AOL email attachment

    I hope we can have the old feature where we can send files automatically by clicking "Send to email" options on our computer

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    1 comment  ·  Delete…  ·  Admin →
    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    Please try setting AOL Gold as default mail client:

    1. Open AOL Desktop Gold.
    2. Log in using your username and password.
    3. Click on the Settings icon.
    4. On the General tab click on the Make Default buttons to make AOL Desktop your default browser and/or email client.

16. I am so tired of the CefSharp.browser.subporcess.exe. It continues to tie up my CPU with huge memory use.

    I hate aol s use of cefsharp.browser supprocess.exe. It ties up huge portion of my CPU in ways that stalls my computer. I called the help desk and they are helpless to do anything. If it continues I am considering dropping aol after all these years. The really needs fixing. Internet explorer does not use this and it works great, better than aol and its free.

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    8 comments  ·  General  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Please send a report of this problem to our AOL Desktop team to have this investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.

17. useless AOL response to gold problems

    standard scripted reply to welcome screen + other gold problem - does not work now or 2 months ago when i was told to try it - problem is aol - not paid users computers or settings !!!!
    Product Support (Product Support, AOL) responded
    We appreciate your detailed feedback and we think we might have a couple of solutions for your slow performance.

    Please try the following:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: help.aol.com/articles/restart-the-computer

    3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with… more

    bob k. shared this idea · Feb 5, 2018

    standard scripted reply to welcome screen + other gold problem - does not work now or 2 months ago when i was told to try it - problem is aol - not paid users computers or settings !!!!
    Product Support (Product Support, AOL) responded
    We appreciate your detailed feedback and we think we might have a couple of solutions for your slow performance.

    Please try the following:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to… more

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    Duplicate  ·  0 comments  ·  Delete…  ·  Admin →

18. Why have you made :Favoite Places" so complicated? I like that it is alphabetized but it is no longer easy to add a new site.

    In the past it was a no brainer to add a favorite place: just click on the heart and voila it was done. Now you have a :procedure that it totally unnecessary and for me who is only vaguely computer literate you have created unnecessary work. I know this comment will elicit a response but is unlikely to effect any change

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    Reviewed  ·  2 comments  ·  Delete…  ·  Admin →

19. AOL tech NON support

    turned on my computer , found that ALL AOL components had disappeared - tech support told me to reload it - downloads would not go thru - 2+ hours + 4 techs later [ 3 i totally incompetent ] had me try the download repeatedly - nothing helped - told me that i had to use chrome as my browser ! - finally learned that it was a problem with AOL update thru short call to MS tech support !!! - another nail in AOL's coffin - over 40 hrs. with tech support in 1 year without any resolutions to multiple Gold issues - all AOL tech support i have ever dealt with are total amateurs !!!!!!!!!!!!!!

    turned on my computer , found that ALL AOL components had disappeared - tech support told me to reload it - downloads would not go thru - 2+ hours + 4 techs later [ 3 i totally incompetent ] had me try the download repeatedly - nothing helped - told me that i had to use chrome as my browser ! - finally learned that it was a problem with AOL update thru short call to MS tech support !!! - another nail in AOL's coffin - over 40 hrs. with tech support in 1 year without any resolutions to… more

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    Reviewed  ·  0 comments  ·  Delete…  ·  Admin →

20. Unable to Open a .png file attachment

    I was sent 2 emails with attachment of .png. file and I was not able to open or read the attachments or files even with Icy remote sharing my computer.
    
    Please fix this problem for me!

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    2 comments  ·  Mail  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I would like to have an expert technician investigate this. Please call us at 1-888-265-3733.