AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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758 results found
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Benefits
This company is a Farce and yes a Joke as stated under my benefits "$250 Extended Computer Protection
Protect your computer regardless of its age, with up to $250 per year in hardware repair or replacement coverage.
To all don't waste you money. They do not cover as they say. -
Quit trying to get my cell phone number. That is one of the least secure forms of identity for me. Everybody seems to have that number.
Quit trying to get my cell phone number. That is one of the least secure forms of identity. BTW, your content is soooooooooo biased it has zero integrity at this point. Just completely worthless.
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AOL IDIOTS STRIKE AGAIN......and they get paid for this?
(correcting a few typos)
The idiots at AOL have removed many useful features from an otherwise efficient AOL 9.8 program and added a bunch of dumb, useless and inefficient tript to AOL GOLD (which should be renamed AOL SLUG *). I thought the Federal government was the only company that operated on the fence in legality and gross ineptitude. Congratulations AOL, you're now firmly entrenched as the colossal **** online service of the WORLD! AOL is actually considered by many cyber experts to be a form of virus. Ever try to get it off your computer 100%? Near…
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My inbox is getting more and more COMMERCIAL ADVERTISEMENTS. I pay for AOL service, I do NOT PAY TO HAVE TO DELETE unwanted email.
My idea is for you to NOT keep sending me emails that are ADVERTISEMENTS. i'M SICK TO DEATH of money-grubbing huge multinational corporations trying so desperately to get MORE AND MORE AND MORE MONEY from me, and other people with limited incomes. It's disgusting and you people ought to be ashamed of yourselves. But of course you are not, because MONEY is all that will ever capture your attention.
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AOL GOLD SUCKS !!!
I am doing more work than is necessary because you decided that it's better. I hate the fact that when trying to save a picture it automatically goes to download, and then I have to find where I want to put it. Also, when looking for a picture the setting is on video and I want all files, so again, I am doing the work. I sure hope you find a better edition soon....
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THIS ARBITRARY DECISION TO DISALLOW DESKTOP ON OLDER COMPUTERS IS UNFAIR BUSINESS PRACTICE.
THIS ARBITRARY DECISION TO DISALLOW DESKTOP ON OLDER COMPUTERS IS UNFAIR BUSINESS PRACTICE. I am paying to use AOL desktop but my older -- and perfectly functional computer -- is not able to install it. You technicians agree that the computer is too old for Destop Gold to work and yet I am NOT allowed to maintaine Destop 9.8. Do you realize how unfair you are to those with older computers who have loyally supported AOL for years? I might argue that you are discriminating against those on lower imcomes and also, against seniors. IF you MUST insist…
We anticipate all older versions of the AOL Desktop software to change over to AOL Desktop Gold over the upcoming year. We developed this new and enhanced AOL Desktop Gold software to replace the older AOL Desktop versions on the market today.
In order to update to Gold, you will need to update your Windows software to the latest Windows Operating System. The minimum system requirements for the latest version of the AOL Desktop software are Windows 7, Windows 8, Windows 8.1, Windows 10, Internet Explorer 7+
You will no longer be able to access your old AOL Desktop software, but you will always be able to access your email through an external browser like AOL Shield at mail.aol.com
To download and install the AOL Shield for older operating systems as Windows XP/Vista, please follow the steps from the following help article: https://help.aol.com/articles/aol-shield
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On the chatting site my comments are not displayed and nobody is able to see it. I would like to know if I am censored.
When I comment on the article conversation site, my comments are displayed on my computer, but nobody else can see it. I would like to know if I am being censored.
Thank youBy default the top voted comments will be shown first. To change the comment listing, click on the ‘Sort by’ drop-down arrow at the top of the Conversation section, and select ‘Newest’.
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Feedback -- changed computers and Desktop Gold as a dwnload could not be found. I am accessing you through another ISP. I do not like that
Desktop Gold met my requirements. I get a new computer and I cannot reach you except through another ISP. This is unpleasant and ridiculous. FIX IT.
Follow the steps from this section “Download Desktop Gold” then “If you’re an AOL Advantage Plan member” https://help.aol.com/articles/aol-desktop-downloading-and-installing
If you still encounter issues call us at 1-888-265-3733.
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For the past few months that AOL tech's installed the new Gold on to my computer I have nothing but trouble. First it is slower than the Blu
I have the Gold Aol and it is much slower than the blue.
When I get on it takes about 20 clicks to get into my mail.
The dialog box is much smaller because of you ads. Put your ads in another space.To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help articlehttps://help.aol.com/articles/enable-only-essential-startup-programs
You…
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Videos in your news stories do not play !
When I try to see your news stories, 3 out of 4 times, I get a blank, black (or white) screen with no video, no text from the story and only hear the audio from the video. After r-loading page 3 or 4 times....sometimes it all shows up and plays OK. Not good.
This is something our technicians can help you with. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone."
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Privacy settings problems AGAIN
I do not turn off my computer - ever! I have set Privacy Settings to allow everyone to see my content, more than six times already. But every time I try to play a game I'm told I have to set my Privacy Settings. I click to ON and it doesn't work. I click to OFF and it doesn't work - I can't play a game. Get rid of this bug because it's INFURIATING!
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Stop lying about always trying improve AOL.
Stop lying about always trying improve AOL. You took away Keyword spam block and adding new users names to an existing
account. These were two huge steps in the wrong direction. -
chrome update
Chrome Browser is very out of date. AOL Gold on new windows 11 computer uses chrome 106. Google docs, secure payment sites and other highly secure site will not accept this. However, if I open AOL in another browser, firefox, chrome, etc access the same email i can open the links. Why will AOL not update my browser to the latest version. Have worked with your technical support team and the lead of the department. We have uninstalled and reinstalled AOL and the old browser still populates. This has been going on for months. I can not change my browser…
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I need to access my e0mail without logging in
I need to be able to see e-mail stored on my PC without being connected to the internet. Actually, I wonder if Gold is actually storing anything on my PC anymore, as the system uses an awful lot of data just to "view" one e-mail. The slowness of the system opening and the way it "freezes" my whole computer makes me wonder what it's actually doing to my data.
Unfortunately, the option to see the emails while offline is not available at the moment in the new software, but we are making more features available with every update to the new AOL Desktop. We will make sure that this gets to the appropriate team for review.
To resolve the issue with slowness, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer
3. Enable only…
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Your tecks can't fix the problems Gold sucks give us back 9.8.2 untill you get something that works!
My browser says it need updating and it won't update you click on help, check for updates the it disappears. tech uninstalled and re downloaded Gold reinstalled no change. In y favorite places when I click on a link that has a secondary link blank page or get error browser needs updating, worked fie until first of this week. copy paste in Google Chrome works fine. but i would like what I paying for to work. give us back our old AOL until you get this **** Gold fixed doesn't seem like you even trying to fix it. Maybe…
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New icons added is a waste of your time, as someone else noted
So many other changes AOL has made lately has done nothing but ***** up my computer and not being able to do things for myself. You AOL are trying to control to much of one's computers.
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AOL GOLD address book is still not working. If you add a name from 'all contacts' it goes in but does not stay in.
AOL GOLD address book is still not working after all this time. I have reported this many times. One Example: If you try and transfer a name from 'All Contacts' to a folder below, it goes in but after AOL GOLD is closed it does not stay in. The address book is a complete shambles. Very poor planning on the upgrade.
I’d like to have one of our Technical Support agents look deeply into the issue you experienced with the address book. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.
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An inbox ad just ran with audio
The ad says I should not shut down my computer or files will be lost. Why do you let junk like this run on PAID subscription Desktop Gold?
I've previously run McAfee afterwards and nothing was found.
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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You sent me a 2 minute survey but after answering these and I click submit the computer locks up
Fix the problem
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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